The only reason I am writing this review is because Katie (blonde sales manager) single handedly saved my experience with this entire brand, as multiple other employees have ruined it. It's not worth explaining, but I had two horrendous experiences with their customer service. I came in for an exchange, in which an employee could not help with due to what she thought was store policy... I was walking out (fuming) when Katie stopped me, brought me back into the store, and helped me in 5 minutes. I was ready to be an ALO hater for the rest of my life until she went out of her way to make things right. The employees need better training on the products, they gave me false information and then contradicted themselves when I came back. I talked to many of my clients and colleagues about what happened, and they all had similar experiences with this location. For how much the products cost, the store needs more employees like Katie who are willing to go the extra mile to create solutions for you. I feel like they expect the customer to be an entitled rich person right off the bat, when everyone should be treated the same. I completely understand holding your ground and complying with policies, but it would be best if they knew the policies before enforcing them with cement. They may need managers to judge if an exchange is appropriate, and have more product knowledge. As I said to them in the store, I wish all the employees well and hope they don't take a customer's persistence personally. I will be so grateful for Katie's kindness and support for a long time. Otherwise I would be out $600 and this review would be 1 star. read more

One of the most uncomfortable retail experiences I've had. I returned a dress that didn't fit, and the employee repeatedly accused me of wearing it even after I explained I had not. I understand store policies, but the way she spoke to me felt extremely demeaning, dismissive, and unprofessional. I will not be shopping here anymore after this experience. The employee was a tall white woman with blonde hair and very bright pink blush, which made her easy to recognize. Her attitude and facial expressions came across very arrogant, judgmental, and discriminating, which made the situation even more embarrassing. It stopped feeling like a normal return and started feeling like I was being looked down on. I shop at Alo frequently and have spent a lot of money there over time, which made this experience even more disappointing. It wasn't even about the store credit at that point, it was about how poorly I was treated. Customer service should never make customers feel humiliated. read more

I had a very disappointing experience at the Alo Yoga Costa mesa location. The service was extremely unfriendly, especially from a female manager who came across as arrogant and dismissive. I also felt there was judgment and discrimination toward customers who may not fit a certain body type or appearance standard, which made the shopping experience very uncomfortable and unwelcoming. As a customer, everyone should be treated with respect regardless of their body shape or appearance. Unfortunately, this location did not reflect the inclusive image the brand promotes. I hope management takes this feedback seriously and improves both professionalism and customer service. read more

ALO - Shoe Stores Near Me - Costa Mesa, California

Customer service and attentiveness is seriously in need from this store location. From the mangers to other employees they need to learn to serve the customers in a better way. From manners to being more attentive to those who aren't being helped but are holding items knowing they need assistance. read more

I love coming to the South Coast Plaza and this is a great Alo Store. They have very high-quality workout clothing and leisure wear which is super comfortable and looks great! My experience is whatever I have purchased is easy to wash on delicate and lasts forever! read more

ALO - Shoe Stores Near Me - Costa Mesa, California

Situated on the first floor on the other side of South Coast Plaza where Macys Home is, and easy to reach whether you walk across the bridge or drive over. I came in to make an online return and it couldn't have been simpler, they just needed my order number and I was done. Beautiful, well-organized store. read more

Really disappointing experience at Alo Yoga. I went in to make a return, and somehow the associate charged my card $100 instead of issuing a $100 refund. Now I have to sort it out with my bank, which is incredibly frustrating. He also seemed annoyed and had a noticeable attitude throughout the interaction, even though my return was really straightforward. I also needed to do an exchange, and that experience was horrible as well. I asked for a specific skirt, and a different employee showed me the wrong item but confidently told me it was the correct one. If I hadn't double-checked the tag myself, I would have ended up purchasing the wrong product entirely. The employee who processed my return handled the exchange, and yet again, was very rude and seems agitated. He did not allow me to do an exchange, so he returned it and had me repurchase the new item, which was uneccessary and needlessly complicated. I'm also an All Access member with over 2,000 points, but the program feels pretty useless. Rewards can't be redeemed in-store, and online orders often cancel them out or items are consistently "out of stock." Overall, between the poor customer service, frustrating rewards system, and the quality not matching the high prices, my experiences at Alo Yoga have really turned me away from the brand. I won't be returning. read more

I have to give a shout out to the Alo crew that opened the store on 1/22/26. Every single person working that morning was so sweet, so helpful, and so nice! This is the 2nd time I visit this store at SCP and I will continue to visit only this location. Alo at Brea Mall is closer to my house but every single time I visit that store the employees are sooooo damn rude...EVERY...SINGLE...TIME!!! I don't know what their problem is at that store but those girls need a reality check. Someone needs to tell them they don't own the store, therefore do the job you were hired to do. But the employees at South Coat Plaza, you guys are amazing! Thank you! read more

it's always interesting when a brand is happy to take your money quickly, but acts weird when you need a return. i understand policies, and yes, this was past the return window, but not offering store credit feels unnecessary. a gift card is essentially the same as an in-store exchange... so what's the difference? as someone who runs a customer service-based business, I was hoping for a solution, not a dead end. read more

It was my first time in alo and the customer service was terrible. I simply came to look around and to make an exchange for a smaller size sweater. This lady with the blonde hair working Thursday, January 8 around 3:45pm was very rude and was insisting that I for sure washed the crew neck so I couldn't return it. Mind you, I've never worn the sweater nor washed it. It was a gift that was just too small. I feel like I was being stereotyped by this employee. I would never want someone else to feel the way she made me feel. So if you ever stop by alo, just be aware. She had a blonde ponytail. In addition, no one asked me if I had any questions or if I needed anything. Would not recommend coming here. I did end up buying a crewneck just because I felt like they were trying to make me feel like ai didn't belong there. I will try to go back undercover and find out that girl's name and I will be leaving another review. I told her I would be back with my mother another day, trying to return the crewneck once again because I never wore it. I upload a picture of the crewneck I was trying to return. Please tell me, does it look worn to you?? read more

ALO - Shoe Stores Near Me - Costa Mesa, California

Don't Shop at this Alo Store at South Coast Plaza they don't care about the Customers, really Bad Customer Service, the worst I ever seen. I went in to this Store Alo at South Coast Plaza to buy a Gift Card for my Daughters Birthday, as I go in a Blond Lady with out a Name tag Greets me and I told her that I wanted to buy a Gift card and she told me to go to the Cashier , there were some 4 people waiting there already however No Cashier. A few minutes later I turn to the Blond lady and told her no one was at the Cashier and she said that the Cashier will be there. I waited a few more minutes and no Cashier. I left the store to look around so hopefully the Cashier would be back. As I was leaving the Blond Lady with out a name tag says we are short haded today have a good day. I notice there were 4 employees standing around with the Blond lady with out a Name talking, I guess no one eles knows how to use the register but one employees. I came back Later to purchase a $500 gift card for my Daughter. As I enter Alo the store at South Coast Plaza again I don't even get greeted this time and I notice there was a Customer waiting at the Cashier counter I don't know how long he was waiting there at counter. I did notice that the Blond Lady with out a Name tag did signal the Cashier to go and help the customer ar the counter. I go to the Cashier counter and waited there for about minutes, the Cashier was trying to promote the Alo App. I asked the Cashier if there was another Cashier and she sa No that she was the only Cashier there. I don't understand, there were 3 other Employees there and they don't know how to use the Registry unbelievable . I talked to my daughter and she says that at Alo at South Coast Plaza always has BAD CUSTOMER SERVICE. I personally would never ever shop there again at the Alo Store at South Coast Plaza. Please DO NOT come to this Location go to an ALO Store that Cares about the Customer. read more