Alo isn't just activewear to me -- it marked a milestone in my life. I'm a stroke survivor, electric violinist, performer, and coach who had to rebuild my body and career from the ground up. Over the past year, I committed fully to my health, discipline, and recovery -- and I lost 40 pounds. When I reached my goal, I wanted the reward to mean something. I chose Alo -- head to toe. As an electric violinist, I live in motion -- rehearsals, performances, travel, training, and recovery. Alo moves with me. The fit, quality, and comfort match the level of intention I bring to my body and my craft. This wasn't just a shopping trip -- it was a statement to myself. Grateful for a brand that understands wellness isn't just fitness -- it's identity, resilience, and purpose. -- Dave Kim Electric Violinist | Stroke Survivor | Ninja Stroke Warrior www.davekim.com www.ninjastrokewarrior.com read more

ALO - Alo gear head to toe - Men's Clothing Near Me - Newport Beach, California

Honestly I don't understand all of the horrible reviews for this location. Personally I think this location is better than the ALO at South Coast Plaza (This is the Fashion Island location). This location is located in Fashion Island (an outdoor mall) next to Bloomingdales near the Food Court and Barnes & Noble. It is always crowded but they have a good stock of inventory on all their items in a variety of sizes for both males and females. Even though it is crowded they have a ton of employees too and even when there is a long line to checkout, the line always moves quickly. Recently ALO online switched to using AI for its customer service and even if you have the highest All Access 1,000+ point status (like I have) and you're supposed to get the 'priority customer service' the AI that they have attempting to help you is so shitty (and then even when you're supposed to speak to a real person on the priority text messaging service, they lie and it's still really AI on the chat) that I'd much rather come into the store and deal with real people! The employees in this store I have always found them to be helpful and very kind and a million times better than the ALO AI - hence the 5 stars! read more

I have bought a few outfits here and the last pair of workout pants were not fitting well so I went into the Fashion Island store today and returned them easily. They have a brand new Spring 2026 line and I love the pink tops and pants. read more

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ALO fashion Island, hands down the best service plus they will show you the latest stuff Love the energy.

Horrible customer service. I had to look for my own clothes and the sales girl just said oh. She looked so lost. And walked away. Fitting room personnel also too busy in their own conversations with other sales people. Waited 15 min for her to stop talking so I could try on clothes. I found cute clothes but the service was so bad that it made me walk out empty handed. Will stick to Vuori, Lululemon and Athleta. read more

I personally have been shopping at this ALO store ever since they opened. Their service has been impeccable since the very beginning. Every time I walk in, I am greeted warmly by girls at the door and am always asked if I needed help. The merchandise is gorgeous., easy to wear, and there seems to be something for everyone. They are always well stocked with many different sizes of each item and the styles are so cute, and their colors are just gorgeous for each drop. This is also my husband's very favorite casual clothing store to shop at. The manager has made an effort to make him a dear friend and always takes care of him when I'm shopping and makes him feel comfortable, with a comfortable place to sit, bottle of water.... When in the dressing room, the girls are so helpful looking for styles that you might enjoy and always willing to run and get the right sizes for you and whatever else you need. I will always shop at this ALO!! read more

The manager Brittany does a fantastic job running this location. Not only is she great at listening and helping find the perfect fit for the clients but she is kind towards her employees. We will definitely be back! Thank you Brittany! read more

2 stars I really wanted to like the ALO store, but it just wasn't it. The staff were more focused on their own conversations than helping customers -- I had a couple of questions and was either ignored or met with blank stares. Definitely not the kind of vibe you expect from a brand like this. Not one of them mention that if I spent $300, I'd get a free bag -- and honestly, I probably would've done it just for the bag if the experience had been better. But between the lack of help and the very dusty dressing rooms (seriously, when was the last time they cleaned?), I walked out empty-handed. Cute clothes, but not worth it unless the service and cleanliness get a serious upgrade. read more

ALO - Men's Clothing Near Me - Newport Beach, California

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My first time finding and trying on something I liked here and I found the workers were friendly and helpful. The sitting rooms are spacious but a little dark inside. I just wish that they can organize the store a bit better bc throughout the store, there was a lot of same items but just placing at different locations and harder to find colors or sizes. read more

I visited during the week around 4pm and found the employees helpful. I was greeted and when I asked an employee for a dressing room, she called someone to come take the items I had to the dressing room. When I needed other sizes while trying on, there was always someone there. The times I have called about an item they checked and put it on hold. I guess coming in at off hours you get better service. read more

The worst customer service. Beware when you return. Make sure the get your refund and each itemized. Or even exchanges

I've been coming to this ALO for months now. Love the area outside beautiful side of Newport Beach. Great customer service always end up leaving broke lol. Friendly workers and it's a big location. read more

ALO - Front - Men's Clothing Near Me - Newport Beach, California

For a store that builds itself as luxury athletic wear, it should be a little bit nicer to customers. The sales clerk, who I think may have been the manager was extremely rude, what with me actually having the audacity to ask her to do her job and assist me. So I put down my intended purchases and left. Big mistake if you all sell on commission. Big, huge mistake. read more

My go to spot for my Pilate clothes! Not only are the designs fashionable but you could really wear them for anything. I like this location because every time I enter I immediately get greeted and if I need help to find my size or such, someone is always there. Staff is friendly and not to mention I love the playlist. Pricey but their items last and I've yet to see another place which comes close to having designs as nice as theirs. read more

Wasn't even greeted as I entered. Nor did anyone ask if I needed help. Girls who work there: people over 40 spend way more than teenagers so maybe try being polite and greeting them also. I needed some stuff so I ended up spending money. As I was leaving they suddenly decided to be polite. Yeah no you're not even getting an acknowledgment from me. read more

I'll stick to online shopping. I ordered about $600 worth of some stuff. I came to pick up some of my order the rest another day. I was looking around and one of the girls started following me. The other one at the register was not friendly at all. I wonder if some of these employees have part ownership the way they act and walk around. By the way to the BROWN girl with curly hair who followed me around the store around 3pm on a Thursday- I hope you never feel the way you made me feel especially being at an hourly rate. But thank you to the cute fun and nice girl in the fitting room! I love your energy they should learn from you! I seen another review on here regarding race. Step your game up with making people feel more included! This is what yoga and exercise is about. Feeling good! Not judged read more

The store is located in a beautiful place, and the staff is friendly. I purchased two sweatshirts, and the quality is excellent.

I went into Alo at FI before Xmas and bought my wife approx $600 in clothing...full outfit including shoes to match her jacket. They had no gift boxes, and would not provide me with one of their signature bags because i did not meet the spend min....really?? Upon returning the shoes yesterday, the manager looked at the shoe bottone and said, it looks like she wore them...she never even took them out of the box as they were the wrong size! So in additional to the lousy service before and after Xmas, they sold me "worn" shoes...and accused us!! Never, never, never Alo again...too fast of growth, zero customer service... read more

Alo Yoga is extremely overpriced with ZERO quality to back it up. Their return policy is the worst! If you pay cash and want to return an item, they won't refund your money--they give you a gift card instead! The customer service is terrible, and the cashiers are rude and unprofessional. Hey people, stop buying from this brand! Why should we pay $138 for leggings or other items that are so low in quality but expensive? Plus, wash their clothes just once, and they start pilling immediately. Save your money and shop elsewhere! This brand is not worth it. read more

Service is absolutely awful! For what they charge, they need to step it up. I live nearby so this isn't based on a single experience. It's based on a dozen. The staff is all super young girls with an attitude that all apparently have better places to be. That's the attitude. The last time I was there it was a really busy holiday weekend. The line was super long. So I had plenty of time to watch the staff. Some of these girls didn't even say hi, bye or even smile at customers. One interaction was even without eye contact; the girl looking down the whole time. The lady next to me asked for a box and the girl gave her a smirk and just nodded her head. Apparently talking while you're in customer service is overrated here. But also, at the price point they charge, they can't even offer gift boxes for the holidays! Wow! After my last visit I really started re-thinking being a customer of Alo's. read more

Nice place BUT Rude employees! As soon as u walk in you dont feel welcome! Following you around, gets super annoying, i cant even shop and look around, doesnt feel like a relaxing place. I expected better since its Newport! Dont go here go to the ones in LA its alot better there! read more

The look and location of this store is very beautiful; however, it's quite busy (at least all the times I've went in) and they don't have a lot in stock (more options online) I love going in person to try things on so it kinda sucks not everything in stock. Other than that, it definitely is maintained well and the look of the store is nice when shopping in person. read more

I love Alo yoga but the customer service is INSANELY bad. This is based off a couple interactions. First they are so rude and asking them to do their job is like you are inconveniencing them as they stand around in the middle of the store. Lazy staff members who don't check if they have something in stock. I had someone say they were sending someone to go get something i requested from the back. Waited 30 minutes before i went back up to her and was like hey sorry just checking on the status it's been a long time. And she was like "what?" And i was like ".. i just talked to you, about.. this item you guys were getting.." and she was like "oh yeah we don't have it :) sorry i thought i told you" Lmao. Also they don't answer their phone. It's amazing they even hire so many staff. A Tesla robot can do better than all the people they hire. read more

Cute stuff, but ask 3 people for a size small in shorts, first one totally ignored us, said she would get them but went and talked with other employees, totally ignoring us. Then we went into the dressing room to try on a different color and ask them to get our size. They said they would until they ignored us again.Finally a third person I asked for my daughter got the shorts from the back. Just wow!! We will stay with Lulu!! They are always friendly and more than happy to help!! read more

Service is mediocre. I can remember only one staff being welcoming and offering assistance. Dressing room staff is no different, seems not happy to attend to customers. Focused primarily in preparing fitted items back to the rack. Cashier is also not informative of what options a customer have upon checking out. Not all customers is knowledgeable of the available gifts or freebies they can get. If you spend $300 , you get a free tote, that's if you are aware and ask for it. Spending a couple of $$, which could have allowed me to take home 2 totes. But of course, it's a single purchase and per policy in any other establishment, I'm only entitled one. That's valid. But at least offer other small samplers as freebies. Saw some customers purchasing one item and receiving a handful of samplers. That's a bummer!!! read more

Austin treated me and my 5 month old baby horribly. Super aggressive and talked down on me for not being white. Very incompetent and rude staff they knew nothing about merchandise don't shop here. read more

I went to exchange a Xmas gift because my leggings and top had stains on them when I received them and the store refused to exchange the items because I did not have the person who bought them with me. Who takes the person who bought you a gift to the store to exchange a gift? The manager was very rude but the gal at the register was trying to just order me a replacement item and the manager would not let her. Don't think I will shop at that store ever again read more

Big thanks to Ashley for helping me navigate a tricky exchange! It was a confusing situation to explain, but she jumped right into problem-solving mode. Incredibly friendly, patient, and super helpful. I really appreciated her help! read more

1 star for this location. Customer service is awful. Went in for an exchange and they gave me the HQ customer service number. One of the employees was arguing with a customer while I was there. Then when I tried getting one of the associates to speak with HQ customer service she completely ignored me. 5 stars for the brand. read more

Omg I can't believe the ratings are so terrible here. I've been shopping here for a while now and constantly come out with bags full of new clothing lol! I am a mom of 3, and try to prioritize my health as much as possible so my everyday is pretty much Ath leisure, comfort, loungewear etc. so Alo is one of my absolutely favorite brands to wear! I've come here for everything- just checking out new stuff, trying on, full on shopping, as well as exchanging and returning. I've never had a problem. Everyone is always so helpful and very friendly. Not only that, I've also asked for advice in the fitting room trying things on for things like sizes or opinion on color or what matches with what, and again, everyone has been super friendly and helpful! No, not they do not always greet you when you come in or help you right away but the funny thing is people get annoyed of that too. Sometimes you just want to shop without feeling pressured to buy something but its funny when you are left alone and complain that you're being ignored lol. Anyways, I love Alo. They have the cutest clothing that looks good for both your workouts and hanging around grabbing a cup of coffee or in my case, boba milk tea lol, or even just running some errands. I also think MOST, not all, but most are pretty great quality and can last a few years. It's hard to be both trending as well as functional and Alo definitely does it. I love Lululemons quality but I find myself going to Alo more because I like wearing more often since clothes are just cuter! Sizes are off a lot so i suggest trying multiple sizes! read more

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Terrible customer service. Starting from the fitting rooms to the register. I had one employee rudely tell me they didn't have two items in stock, then as I walked out I saw an entire rack of the items I was looking for. Every employee was too busy looking busy to help customers. If you really want it, just buy it online. read more

I was excited to shop at the Alo store and had already spent almost $700 on my purchase. After paying, my boyfriend was still shopping, and I was helping him pick out a jacket near the mirror. While trying one on, a sales associate came up to me, glared, and aggressively asked if a shirt she took off a rack was mine. I had been browsing a lot of items, so I paused to remember, but instead of being patient, she spoke to me with a nasty attitude, saying, "You guys shouldn't try things on here," in front of other customers. She also made a comment accusing people of not putting items back properly -- making me feel like I was being treated like an employee or a problem, even after I had already completed a major purchase. I felt extremely embarrassed, uncomfortable, and disrespected. After spending that much money, I expected to be treated with basic courtesy -- not suspicion and attitude. Because of how I was made to feel, I decided to put everything else back and leave the store. Even if there was a misunderstanding, there is a right way to speak to customers. This experience was incredibly disappointing and ruined what should have been an enjoyable visit. I hope Alo management addresses this, because no customer -- especially one who supports the brand -- should be treated like that. 4/28/25 -around 7:00 pm read more

It was my first time going into this alo store since I usually shop online. I should've stayed home and shopped online. I came into the store picking out all of the items I wanted to try on. one of the ladies in the front offered to start a fitting room for me as I continue to shop and pick out items. I get to the fitting room and all of my items that the lady took from me to "start my fitting room" we're gone. This is frustrating as I had spent time looking and picking out those items. Eventually, I just left because I was really frustrated at the miscommunication within the staff today. Note to self just buy online. read more

Tonight I went to purchase a sports set and today was my first time shopping at Alo. I asked the manager if they can honor to give a bag cuz I spend over $200 and the manager said I have to spend $300 to get the Alo bag. Also, I had an exchange and the cashier said if i worn the sports bra. Clearly I didn't because the sports had the tag attached. I told the manager I will definitely contact the customer service because she didn't honor for me to get that Alo bag. Well this first time experience didn't go too well. What's the point of having a store manager than ? I will go back to lululemon. read more

As others have noted, the customer service at Alo is terrible. Perhaps younger kids are willing to put up with them for the sake of fashion but older adults won't. During their last sale I spend over $1K purchasing clothes, shoes, and accessories. Some items were sold out in my size in the store so they told me to order online. A few items didn't fit me right so prior to the 30 day return window I called and confirmed they had brought in more sizes in the store. I went and tried them on and wanted to do an even exchange for the right size, and they said they will not do even exchanges, only returns when they had a store wide sale!!! They said you only have 7 days to exchange sizes, where NO WHERE this is communicated by the store or on the receipt. It just says 30 days for exchange or return!!! This rubbed me the wrong way in so many levels, I decided to return everything I had purchased from them minus 3 items that I had already worn and taken the tags off. I will never support dumb brands like this! read more

Hailey makes us want to come to your store - she is so nice, pretty and helpful. I love your products too!

I came in to check on order status because I was confused as to why the lady at the front told me that I would take two hours and I haven't received an email or anything and I came in just to check to see if maybe the email was delayed or if my order wasn't ready and the staff there was so rude to me. They were not even helping they were not even helping me find alternative options all they kept saying was I don't know what you want me to do about it. Super rude customer service I tried getting a hold of them and I was on hold for a complete hour with no response back. I wasn't promised that I was gonna get a refund or any sort of alternative option to my order. I would not recommend this location the manager Grace was so rude. read more

The staff here is incredibly rude. Nobody bothers to ask if you need any help when you walk in the store, they just ignore you. The girl at the dressing room was also rude and unhelpful. Cashiers are not friendly either. Not sure what's up? but it makes you not want to shop here. read more

My husband is a huge fan of his Co-Op pants and raves about them. We've bought them for others because he loves them so much. I wanted to get some for myself to see what the hype was about and the salesperson told me that they are unisex, to just get a smaller size. I went with it because they're the most knowledgeable about their product. Come to find out there's a woman's version (only found out when I was online trying to buy another pair for someone else) and because I cut the tags off of mine and it's a few days over the 30 days, I'm stuck with ill-fitting men's version. I would have given one star for customer service, return policy and product knowledge, but I've been to the store multiple times and have appreciated help for *some* of the sales people and because my husband loves the co-op pant. Will re-evaluate before buying anything there again, may just go back to Lululemon, Vuori, Rhone... any of the other similar athleisure brands. read more

Well, the third time was not the charm when it came to shopping at this alo store. After having two good experiences at other stores, I figured the same would happen (even more so) here in Newport since people are normally nicer down here. Sorry I cannot say that was the case. Greeter ignored me as I walked past her, which I expected initially but received the opposite on previous visits. Store was set up okay enough where I was able to find one pair of shorts, but they only had sizes XXS then an extreme jump to L. I managed to grab another color of the same style in an XS to try. Fitting rooms here are in the back, and the girl here was a little friendlier. I couldn't find a specific short so I asked this same girl and she directed me to the register area. There was a blonde with permanent RBF, so I decided to wait for the other girl who seemed a little more helpful. She said the shorts in question were online only, which I know wasn't true as the shops I've been to carried them, but she had one of the stock guys help me, obviously no luck here. There appears to be one floor for this particular store (at least for shopping), and the selection was okay compared to what I've seen before. Have to admit even if they did have what I was looking for, I might not have bought it due to the fact the customer service could have been better. Glad I visited though- read more