This review is through AAA service request for tow. After the first flatbed tow didn't work out, they called for this dolly type of tow by Alongi. Once arrived, the tow was efficient and smooth from start to drop off. Thank you. read more

Alongi Bros - Tow - Towing Near Me - San Jose, California

They were fantastic, They towed my daughters car to our home through AAA. On Point!

I requested a battery check since my car died in San Jose. Jonathan came by within 30 minutes after I requested the service with AAA. He was able to help me out and put in a new battery since mine was low on juice and I was still on a road trip. He was very thorough, nice and trustful when he check and diagnosed my battery. We made a decision as a team and not rushed to do so. My wife and I were very pleased with Jonathan's service and made our day better knowing we can continue our trip without any worries. We were made it back home after our road trip with no battery issues. 10/10 service and care. read more

Josh was amazing!! Wow! He was here within 5 minutes, explained exactly what he was going to check and he replaced my battery and was done in 10 minutes! Highly, highly recommend Alongi Bros to anyone!!! read more

The best roadside assistance provider in San Jose! I needed my car to be towed to a workshop. The ingnition of my vehicle was not working. I called them for sending a quick support. They acted upon and sent help immediately. Great service!! read more

Luis was a great worker and went above and beyond to charge my battery and when that didn't work he was able to pick up a battery from a nearby colleague and he finished the job very thoroughly and provided great customer service. Thank you Alongi Bros for employing responsible and professional employees! read more

driver arrived before chp when i was stuck on the 280. wish i could remember my drivers name, he was the best! great service, no complaints :) read more

Had a break down on a major road today and Jake from Alongi came by. He was superb! He was a really nice guy and I had some unusual circumstances (a cat with me) and he could not have been more thoughtful about ensuring the cat was safe and comfortable too. All around great experience during a not-so-fun situation. Highly recommend the tow service. Thanks Jake! read more

Fantastic service! Daniel M was efficient, professional, and courteous! Appreciate Alongi providing tow service via AAA after other services bailing. Would give more stars if I could. Daniel had my tow safely and quickly loaded for towing. Great value and quality. Arrived quickly and was proficient and knowledgeable ! Thank you! read more

These guys damaged my car back in December and are taking this as long as possible to make thing right. After getting a body shop estimate for the repairs now they're claiming the damage wasn't as bad and making the processes even slower. Total joke.its been almost 5 weeks since the incident and there is still no sign of a resolution on their part anytime soon. read more

Engine started to smoke and I was stuck at the side of a busy exit. I went from scared of being hit by a car and worried about needing to purchase another car to absolute relief. Daniel came earlier than the estimated time, and took one look at the car and said its a simple fix. Turning a very stressful situation to complete relief. He went above and beyond, and his customer service is second to none. read more

The Alongi brothers towed my car and did not let me retrieve any belongings despite multiple attempts I had important information and stuff in there and they said they were going to throw them away.... Then I start getting notifications from my credit card that was inside my car.... They are thieves stealing items from inside the car charges will be pressed... corrupt company most definitely read more

Alongi Bros - In concord ? - Towing Near Me - San Jose, California

I would like to send a huge shout out to Luis in San Jose. I called AAA because my battery was dead On my van, Absolutely no power. They assigned Alongi Towing, LUIS (driver/tech) came out. Not only did he take the time to help but he went above and beyond to get my battery replaced ASAP! He literally saved me, I was able to make it to Work because my vehicle was fixed! wow! I am beyond grateful. He is the absolute best. He's very knowledgeable and professional. He deserves recognition for his amazing customer service! we are very appreciative! I Hope he, AAA, and his company Alongi Towing know what a great asset and technician he is. Thankful, Veronica San Jose, California read more

12/11/24: 1 star review because they towed my car and damaged my new vehicle while under their possession. I needed to file a police report online and had to work with my insurance company after coming here. A quick 30min visit turned into a horrible 3hours. 1/4/2025: The supervisor told me that an employee scraped the hood of my parked car with their truck when backing up. They admitted fault - I owned a new 2023 car (no previous history of damage as its purchased new) and this company damaged it while PARKED in THEIR parking lot. It says a lot about the quality of service. They admitted fault and offered transportation reimbursement and car repair. It took 7 days to get my vehicle back to me and an additional 7days for the repair company (AutoShield Collision Center in Santa Clara) to get the last pieces to me. Alongi Bros prefer to "pay-out-of-pocket" and will not file an insurance claim. They will work with a local body shop (Collision Center/AutoShield in Santa Clara) to fix the damages caused. Luckily, they repaired my hood and the paint looks similar to my original hood and the rest of my vehicle. This is my experience with this company and my experience is that they caused damages to my vehicle. Make sure to take pictures, document everything, and file the proper police reports for your insurance. This post is to educate you of the process and my experience with Alongi Bros. read more

I had a dire situation with my car today. I was in need of a tow. I called my insurance company for roadside assistance. The tow truck driver arrived a couple of hours later. I don't blame him for the late arrival, it was the automated insurance company message that I received. Louie arrived and explained how busy he was with the previous customer. He checked my ignition and was able to drive my car onto the tow truck's flat bed. He informed me that he believes that my catalytic converter is still there. He was polite and knowledgeable. I'm so glad roadside assistance is part of my insurance package. read more

Alongi Bros - Alongi Brothers tow truck - Towing Near Me - San Jose, California

Made things right and all ends well ! Happy with the service provided moving forward

As a mechanic myself I felt no pride in making the call for a battery service but I knew AAA would be able to help me so late at night. Matt came only a few minutes after the call and was ready to work once he got out of his truck. Matt was quick to test the battery and had a great replacement on hand. Even though I removed the battery earlier in the evening to charge it Matt had no problems putting all the pieces back together with ease. What a great driver and I wish you all a great holiday season. read more

Luis was very helpful in finding the problem so he would not have yo disconnect my battery. He also has a good & positive attitude. I am an elderly & he made me feel safe about the problem I am having with my car. I would hire him to work gor me if needed. Great person read more

I've had a real tough two weeks after running over a parking divider and obliterating my oil pan . Working through AAA Roadside has been on the spectrum of completely unacceptable customer service to the best customer service (only thru their towing partners). This review is for Thomas and the woman (at Alongi) who called me to give me a status update and check my whereabouts when Thomas arrived. I requested a tow at 6:20am thru AAA. Every time I've requested a tow in the last two weeks dealing with this issue they've taken 60+ minutes to arrive. Today, it was way quicker and I wasn't expecting that so I was still on my way to the shop to meet the tow. Thomas arrived at 6:45 and my ETA wasn't until 7am, but the woman offered me grace (first time anyone really extended true kindness during this whole debacle) and I literally felt the sigh of relief release from my body. I thanked her. Thomas was ready for me when I arrived. He was quick. He confirmed my AAA status and said he'd take care of everything and meet me at home. I let him know we'd need to push the car into the garage. When he got to my house he situated the car so it was easy (enough) to push the 3500 pound car up into the garage. It took both of us and some maneuvering but Thomas was so pleasant, and equally as kind as his colleague over the phone. I can't tell you how much it means to be given great service in the *simple* form of kindness, especially knowing that most people call for tows in incredibly stressful situations. Thank you again, Alongi. AAA on the other hand... read more

Two thumbs ups call in for a battery jump ' Ryan came and have it jumped starts within few minutes.

Amazing service super fast to respond to AAA call. Josh was impressive and very professional. He made sure to explain all my options and made sure before he left all my questions were answered and also allowed me to make sure the car was fully functioning and good to go for the future! Will use this service again in the future 100%! read more

Awesome driver Sara - skilled, professional, caring - just the best! Highly recommended! read more

Their company policies make them useless. I got different information from the driver and from dispatch, causing expectations to be disparate, and I was even forgotten for more than half an hour. This is America! read more

I would not recommend this towing company. My car was stolen, then found, then picked up by Alongi Bros. I called them less than an hour later, and they told me that they charge $150 per day, starting the minute they pick up your car, and $125 to open the gate after 5pm. My car was in their possession for 2 days, and it cost me $700 to get my car out. They did not budge on the fees, despite the fact that I'm disabled, not working, and on a very limited income. I even asked two different managers to reconsider, or a payment plan, and they refused. They told me to get my money back from San Jose PD. They don't care about their customers. They ripped me off and took advantage of me during a bad time. read more

Towing car to mechanic. As soon as I placed the call with AAA, They called me within a few min and scheduled a driver to arrive within 45 min. The driver, Krin arrived on time, very professional, did a wonderful job very helpful. Great service and I recommend them highly. read more

I had a battery put in through AAA through Alongi Brothers in October 2022. It was in a Honda Civic 2008. It's always run a little bit weak as far as being able to start it consistently -come to find out it's the wrong battery the wrong crank And neither Brothers nor Aaa will replace the battery for free. This is BS. I would warn you of this circumstance so it doesn't happen to you -seems nobody wants to step up to the plate merely passed the buck so to speak. Thank you. read more

Alongi Bros - Towing Near Me - San Jose, California

We had a flat tire, not the ordinary kind. I was on an electric bike and had a flat. Lewis from Alongi bros happened to be helping a car out and when he was done, we approached him and asked if he had anything that could possibly help us out. We didn't have any glue or patches and our tiny pump was barely working. He did the best he could, hooked us up with some air and electric tape that he was able to find in his car. He was super patient throughout and made sure we were on our way before he drove off. Super nice guy and good service (in a way ;)) read more

Absolute scam artists who make their living off taking advantage of people who are at their lowest points in life. They will start charging you the minute your vehicle arrives in their lot and then wait an entire week to even inform you that you now owe them a minimum of $1000 because they've apparently been charging you $130 every single day it's been there. They will charge you $120 if they have to open a gate for you get your vehicle. Honestly don't know how these people sleep at night. I suggest if Alongi shows up to tow your car you turn them away and call someone else ASAP. You will regret every talking or dealing with these miserable excuses for human beings. read more

I called for a AAA battery jump. A very nice young man from Alongi Bros arrived to jump my car. He told me the battery was no longer good & I needed a new one. He quoted me a price which I agreed too. I signed the invoice for the agreed upon price. Then I received an email with the correct invoice total quickly followed by another invoice from Alongi Bros. That invoice was $40 higher. Alongi Bros had added a $40 tip without my ok. I have called 3 times to get this resolved...... I am guessing that the invoice I signed had a VERY small statement on the very small iPhone screen that said uncheck this statement if you don't want to add a 20% tip. Had I been asked I would have given the driver a tip. I still don't know if that is what actually happened because I have never heard back from the "supervisor". So be warned.... If you have to use Alongi Bros check the very small invoice very carefully. read more

Update: I emailed the owners of this company with my complaints. The owners did reply and acknowledge (partial) fault. They also refunded the storage fee to the payment method. Pricing remains not transparent / not all my questions were answered. I advise anyone dealing with this company as a result of a city-initiated tow to ensure that you are not charged more than the rate specified by the CA Highway Patrol and approved by city council. You can also review the contracts that the City of San Jose has with Motor Body / Alonghi Bro read more

Horrible. I'm sorry if you have to deal with this company. They don't care what your situation is, they will find ways to bill you hard even for some bs. If you have a choice, do not use this company. read more

Supposedly they work with triple A for roadside towing. I requested a tow and was told it would take an hour. When that hour came, Alongi Bros cancel on me last minute and left me hanging. Reason because they don't want to accountability on towing my vehicle. So here I am stuck at 2am and eventually having to abandoning my Maserati in the middle of downtown after this long wait. Day after, I requested another tow through triple A during normal operating hour and the wait was an hour and half. 90 minutes came around, I drove out to my abandoned vehicle. Only to find out that Alongi Bros was suppose to tow my vehicle, and that they have canceled on me at the last min again! Alongi Bros towing is a unreliable, irresponsible, and lack of communication company! They could at least reject the request instead of having me wait until last min. So I called C&M towing and they got to me within 30 mins. Second time that they have service me and they are quick and reliable. (Yes, Maserati's are unreliable) read more

Alongi Bros - Towing Near Me - San Jose, California

February 3, 2022 I was still having trouble with this lousy battery install by these incompetent bros. I jump started my car and got in my driveway. I had recovered enough from double bypass open heart surgery to be able to troubleshoot what's wrong. As I was starting to remove this crap battery I found that the positive terminal was loose. So loose I did not have to use a wrench to remove it. I just pulled it off. Unbelievable three AAA Alongi Brothers did service calls and not one found this obvious screwup. An entire year of problems cause by the inattentive so-called service techs. Avoid AAA Alongi Bros cause obviously their asleep at the wheel read more

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Great Service. They're fast and reliable. Ask for Sara has a great attitude and loves to help!!!

Excellent and fast service! My tow truck operator, Octavio, was professional, fast and efficient. He made a difficult situation much better! Thank you! read more

Was about to go to work but my vehicle wouldn't start! So I called AAA and Cristian showed up within a hr. He suggested I check if it's still under warranty, which I would have but I was in a hurry Also, he had a battery already to go. So he replaced the battery and I appreciate that I could view the status of my battery on my phone! He scanned my battery and my vehicles info and he sent the report to my phone! Awesome tech. Also, I appreciate his customer service work ethic!!!! read more

Alongi Bros - Cristian, great customer service brah! - Towing Near Me - San Jose, California

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I got roadside service from Frank! Just wanted to hop on here and say that the service was really good. He was very nice, just started my morning off right! We need more nice people in this world! read more

Oh my gosh. I left my phone in my sons car and when I went to drive over to get it...dead battery in the car. No phone, dead battery. Raudel to the rescue!!! What a nice person and so thoughtful. He explained the battery situation to me ( I'm not a mechanical genius) and I decided on a new battery so I won't have to have this freak out for a few years. He also checked the tires and made sure I would be safe. He really thought of everything. Thank you, Raudel. You really saved me today!!!! Highly recommend!!! read more

Requested service from AAA for a battery jump /battery test . I didn't wait much from the time I had requested help . I was assigned Ricardo ! He was great , very informative and polite and patient . read more

The good: CHP called them and they got in pretty quickly. The drivers were informative although they can't give me a ride along with the tow because of Covid. The bad: super snappy front office lady. The wait can be quite a while to give a visit to your dying car. They charge 90$ for each day your car is in the yard, even if it's in for just 1 hour. They charge 120$ to dispose my car. Luckily I found Peddle.com who would actually pay me 840$ for the car and tow it out of Alongi for free. read more

Alongi Bros - bye bye car - Towing Near Me - San Jose, California