I am very surprised that I am leaving a 5-star review for Spectrum. With zero expectations, I went…read moreinto the store to replace my legacy cable box. Of course, there was zero legacy inventory available, and the only way to solve the problem was to contact corporate or try to hunt down inventory by visiting multiple physical stores. After hearing my problem--especially since this was the second store I had visited that day--Tony Zelaya stepped up. He was able to solve my issue and transition my account from Time Warner to Spectrum with zero interruption. This type of customer service is exactly what motivated me to leave a 5-star review. I don't think workers nowadays really care about customers, but this proves otherwise.

0 stars if I could I had Spectrum home internet service for…read moreyears and the price went from around $40 a month to a ridiculous $101 a month. I finally had it and called Spectrum to cancel the service and returned the equipment on the 4th of March 2026. Customer service over the phone advised me to return the equipment before the next billing cycle which is the 16th of the month. Instead of send them back by UPS, I took them to a Spectrum store and got a receipt. Today the 16th of March, I got another charge on my credit card for $101.25 from Spectrum. Just got off the phone and this so called "supervisor" told me that I had to pay for the month of March in the middle of the month. I was shocked and told him the equipment was returned and customer service had told me I will not be charged again. I also asked him who would charge monthly service in the middle of the month for the service month? It's usually at the beginning or the end of the month and that's not what the customer service told me earlier when I called and returned the equipment. He insisted he is the "supervisor" and couldn't do anything about it. Well guess what..... it's my decision to let everyone know this is how Spectrum put its hands in your pocket. Just like people around me said. They charge more on the loyal customers and bite you when you decided to leave. Take my advice.... STAY AWAY

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

I can see why this cable company has such low ratings on Yelp…read more For the fourth time in the last month, I have had a problem with the connection at a critical time in the game. Don't spend your money on this company.

I visited the Spectrum store yesterday simply to return my internet equipment. This was supposed to…read morebe a quick drop-off, but instead I was asked to wait for about 20 minutes without any clear explanation. When it was finally my turn, I was helped by a short-haired Chinese female employee. Her attitude was rude, dismissive, and came across as arrogant. It felt like because I wasn't there to sign up for new service, she had no interest in helping me and she showed no patience or professionalism. I only needed to drop off my equipment and leave, but they turned what should have been a 2-minute process into a frustrating 20-minute wait. Returning equipment should be simple, yet this experience was completely unnecessary. I hope Spectrum provides better customer service training, because no customer should be treated this way for a basic equipment return.

Charter internet ,TV and phone,all 3 in one only 29.99 each.they do time warner cable ,dish…read morenetwork....also if you want camera , speaker,professional design.....

Finding internet was a pain, but this guy made it fun. He gave me a great price on a router and…read moreprovided me with the best deal out there.

We've had Directv since it became available, at first we loved it, but through the years there has…read morebeen a progressive decline. Their customer service center is nothing but script-reading representatives located outside of the US, you encounter nothing but difficulty getting issues resolved, and you end up with charges being added from month to month that you did not authorize at all. Time to seek our television entertainment business elsewhere.

I've had DirecTV since its inception. It was always great with fantastic customer service. Then…read morealong came AT&T. Since then it has been one nightmare after another. Horrible service, constant disconnections and attempts at putting the blame on someone else, etc. and it takes hours and hours to try and get something resolved and even then, 9 times out of 10, nothing is resolved. After decades of having their service, I finally had to say goodbye. All because of the complete incompetence that is AT&T.

Let me tell you that Nojan is da man!…read more We redid our family room and moved the location of our tv to our new built-in cabinets. I needed the satellite cable rerouted and brought through the wall and also wanted all the cables from the satellite box and Xbox fished through the wall from the cabinet so they wouldn't show. I asked him if he was able to run an Ethernet cable from my router in the front of the house into my crawl space and into back room for the tv. "No problem!" He asks me if I wanted an Ethernet switch so that I can also have it hooked up to the Xbox. Hell yes! He had the switch in his truck already, along with the coax and Ethernet cable and connections. 1 cable for 2 different devices, who would've thunk it. After several days with this setup l have to say EVERYONE SHOULD GET THIS DONE FOR INFINITELY BETTER NETFLIX, AMAZON PRIME VIDEO AND GAMING. No more wonky WiFi delays and buffering. Highest definition streaming videos. According to my son, online gaming lag disappears. Nojan has been doing this for 30+ years. He's nice. He's polite. He's tidy. He did everything I asked for and offered upgrades to things I didn't know existed. And his prices are beyond reasonable. $$$ :)

It is New Year's Day and our home entertainment system was crapping out and we called a few…read morecompanies but Nojan answered our call and came out right away. Thank you Nojan for helping us on a holiday. We are so happy with our TV connection.

I have spectrum and have been without their internet and TV for 5 days and they can't seem to…read morecorrect the problem. I called them numerous times and they keep telling me there is an outage, well I'm tied of hearing that there are problems but nothing seems to be fixed, I wouldn't recommend their service cause it suck.... Look for another internet provider instead of spectrum... trust me you will be happy!

Slow wait times for no reason. They only have one person on duty and they can't get through a…read moresingle person in 30 minutes. All I had to do was drop off a modem that had already been replaced. I even made a reservation, arrived 10 minutes early and still wasn't helped till 15 minutes after. The person was quick when it was my turn, just severely understaffed.