I recently hired Alpha Services to address what I believed was a slow drain issue, but it escalated into a more extensive sewer renewal and new water lines, including the replacement of a collapsed sewer drain under my toilet. While I appreciate the decent quality of the repairs they performed, my overall experience fell short of expectations.
The timeline provided in the contract was not adhered to, and the restoration took significantly longer than promised. After the initial repair, my toilet was left unusable for three days with no communication from the team about the next steps. On the day they were supposed to reinstall the toilet, I was informed that I needed to complete the tile work before they could proceed--a detail that was never mentioned during the initial discussions.
Ultimately, I had to hire another contractor to finish the job, which was frustrating and inconvenient. While the repair work itself was satisfactory, the lack of clear communication and the extended wait time for the restoration left me disappointed. I hope they can improve their communication and project management in the future. read more