Buyer Beware I saved up for years to buy a nicer truck, was so excited. Test drove a 2023 Ram 1500. Told them my budget, basically paid full asking for truck, which was fine. All I asked for was my older 2002 Silverado to cover all of the taxes and dealership fees. Manager came back and said deal. Literally five months go by, and I get a call from their title department (compete mess) saying that they cant complete the registration for the vehicle until I pay the taxes on it. WTF!? So many calls to managers and title department, no one willing to help. read more

This is the worst ever On October 8 I gave him my car Sound was coming from my car engine So they told me that we will diagnose and tell you. They kept my car there for two days and diagnosed it. They told me that my car needed a new lifter I did not think it was right to get it repaired from there because they were asking for a higher price. I left from there and when I went out to the mechanic, he opened the hood of my car in front of me and inside it there is no rocker arm and push rod When I went to ask them, they told me, "We didn't even open ourselves. How would you know it needed a lift if you didn't open it yourself I asked him to return my parts but he refused And then they are saying that we opened your car but we did not take your parts. read more

Alpine Buick GMC - Car Dealers Near Me - Littleton, Colorado

This is the worst place to buy and repair a vehicle. Your sells person is going to squeeze every penny they can because they are con artists and will do their best to get you on the most expensive plan through their loan company. Imagine getting work done that took 6 months to complete and still having issues with the same thing you brought to them which they claimed they fixed yet still an issue years later. Try to get an appointment with them and of course they'll take you but don't expect any help from the worthless loan supervisor that literally can't get anything right. The 2.6 rating is definitely not a mistake an should be lower. Will not be doing any work with this company they are friendly yet worthless when it comes to after purchase issues. Horrible company. read more

I purchased a 2025 car today at this dealership and paid just under $40k for it. After handing purchasing the car and I'm sitting in the car preparing the drive it away, I'm informed that there is only one key. This incredibly disappointing to be informed after the fact when buying an almost new car. Furthermore, it's a safety concern since someone else therefore has a key to my car. After stressing the importance of making this right to the dealership, I was advised that the car is sold "as is". It also makes me fearful as to what else I wasn't told about the car. Buyer beware!!! I have 2 stars because the sale agent was pleasant to deal with but to say that I'm disappointed is an understatement! read more

Calem in parts was incredibly helpful and easy to work with. An overall great experience and I will happily go be reaching out to him directly for part orders in the future. read more

Their service department does not stand behind their repairs. We have a 2021 Sierra and had recall work done by them that failed. They have no sense of urgency in correcting the matter. The valve box they should have replaced they rebuilt and now we are stuck without a vehicle for over a week until they can get us in for a diagnostic. read more

Service department use to be good back when I purchase my truck, but I recently went in to get my truck diagnosed under warranty, and the short guy attended me I believe his name was Andrew, he was incredibly rude, not even a minute into the conversation he was asking if I wanted to work with another advisor. He immediately said I didn't have warranty even though I purchased extended warranty and then when I had to correct him he said I could go to another GMC dealer to get my truck fixed. When I asked him if he thought I should do that he said it was up to me. I understand we have bad days but this is not the first time this same guy has caused problems to me and my dad when he brought in one of his trucks for repairs. If your service advisors are telling high paying customers to go take their money elsewhere it's not going to end well for this GMC dealer with a bunch of bad reviews already. read more

poor service from the purchase of a new car to every element of service beyond, including repairs under warranty. Slimy and deceptive from dusk till dawn. beware. read more

DONT BUY OR GET YOU VEHICLE SERVICED AT THIS DEALERSHIP I have never left a review before in my life. This will be a first but I hope this will help somebody else out. I've always dreamed of buying a new vehicle and couldn't wait to pick out my new truck. I loved the 2500 SLT, but I absolutely had to have an outlet I bought the truck and in the contract they said they would install an outlet in the bed of the truck turns out that truck's wiring harness it's not allowed and they would not install it. This sounds minimal, but it's something I absolutely needed it in my truck. After that, I've had nothing but issues with service. They've kept my truck for multiple days at multiple times never even looking at it. They're horrible to deal with and rude. I'm now getting my truck serviced at a different Chevy dealership and has been so amazing. Trust me do not go to this dealership. read more

All I can say is when someone calls and tells you EXACTLY what car they want and somehow you STILL mess that up. You've just gotta be an awfully managed dealer. I inquired about a car and literally got the run around after speaking to 3 people. Then they had the nerve to call me every single day and still do today. About 4-5 times a day. It's extremely infuriating. I ended up at a different dealer to buy a similar car for a little bit cheaper. Regardless, they had a sale in their hands and still just messed it up. Can't believe the hounding they do here on you. Almost an attempt to force you to business with them. HECK. NO. read more

The final week of my repair was handled well, with clear communication and steady progress once management became involved. Unfortunately, that level of service was not consistent with the overall experience. My vehicle was down for several months for an engine replacement. While some of that time involved working with an extended warranty, much of the process was marked by vague communication, repeatedly missed timelines, and periods where progress appeared to stall without explanation. I received multiple "end of the week" completion estimates that were not met, and obtaining clear updates often required repeated follow-ups. Once the service manager stepped in, things moved quickly and professionally, which demonstrated that the repair could have been handled this way from the start. That inconsistency is the primary reason for this review. I appreciate the work done at the end and that the vehicle was ultimately completed properly, but the prolonged delays and lack of proactive communication made the process far more stressful than necessary. I would recommend going elsewhere for long or complex repairs. read more

This place couldn't find the vehicle that I was there to look at. They said the technician took the vehicle home. That's a wild excuse and even more insane if it's true. read more

My brand new 2024 Sierra came Damaged and Dirty. Smelled like someone was smoking cigarettes in my brand new truck! Melted skittles, spilled milk, scuff marks where people had kicked the doors/speakers. Seats look brown with dirt all on a brand new truck? Alpine Buick GMC told me to have it detailed and they would cover the cost. I spent $250 on a detail and still no word back from the dealership. Minor damages to the truck still have yet to be addressed by the dealership. Terrible customer service. Stay away from this business by all means necessary. read more

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Bought 2024 Terrain buying experience was okay, it all came after. Told I would get an extra fob and tank of gas also it had been looked over and serviced. After I got it home there was a big oil spot on driveway. Checked oil life and found it at 18% so had it towed back. Service added a oil cap and a quart of oil and salesman gave me a fob that I would have to pay $225 to have programed. Oil life still at 18%. In the end I ended up with an extra fob that did not work, no tank of gas and a car that had not been checked over with old no life oil. Needless to say the salesman also did not return my calls. read more

We were in the market for a car and set up an appointment with Alpine to look at a GMC. We ended up buying a vehicle at another dealership before the appointment and advised Alpine as such. Fast forward two weeks and we keep receiving almost daily auto-generated (no pun intended) emails asking us to come in and buy a vehicle (after responding to the first three emails with the fact we purchased one elsewhere). The lack of attention to detail and inability to digest simple feedback makes me think the entire dealership is similarly unfocused. I would avoid these folks. read more

I bought a used 2024 Toyota here, and they did not disclose at all throughout the buying process that the car only has 1 key. How does a car that is 1 year old only have 1 key? Why did they not get the second key from the old owner? Aren't people supposed to turn in both keys when trading in a car?? Once I established that they needed to get the second key, there has been an extreme lack of effort to get the second key from the old owner, as well as a willingness to get a second key from a nearby Toyota dealership. Their customer service is pathetic. Buy a car somewhere else. read more

Sales was awesome but service has been awful. I take the car in and they say I don't need it. Then I get a message saying service is due

Worst dealership experience ever. We had all of the details and pricing locked down for a 2026 GMC Terrain Elevation. We had the appointment set. We drove over an hour to get to the appointment and even got a call confirming the appointment. Then 15 minutes later we get a call saying the car had been sold! What kind of business does that?! Terrible business. You don't treat customers like that. Save yourself the hassle and go to another dealership. read more

Juan is the best salesman I could have asked for, it was my first time financing a vehicle and he was very patient with us and was not pushy at all like you would expect when dealing with a dealership. Would highly recommend using him for any vehicle need you have. 10/10 read more

Dont walk in the door. Brand new 100k sierra ev has been in service more than it's on the road. only token communications to shut me up with no resolution. they have my money and they are done with me. several messages left with no reply. Replied to voice mail multiple time and nothing! read more

Alpine Buick GMC - Car Dealers Near Me - Littleton, Colorado

THIS WAS THE 2ND TIME TO GO thru-Gaffer Eldisugi- 1st was the worst but tried again and still terrible- run from this dealership, takes forever to get back with you, trade is the worst I've ever gotten on my trade in, then have multiple sales people call and say they can save 3,000.00 off- but prices are so high, had to keep asking for the trade in on mine, just 2 of the most frustrating times trading pickups I've ever had read more

It was awesome. Just bought Buick Encore Preferred 2021. Got a good deal. Mohamed G , salesperson did a great job and took care of me the business. I really appreciate it. read more

Alpine Buick GMC - Mohamed G, Buick salesperson. 2021 Buick Encore Preferred. - Car Dealers Near Me - Littleton, Colorado

Wish I had read all of the terrible reviews about this dealership before I bought a used car here. Luckily it's a Toyota, but boy have I had a struggle getting them to do a small paint correction I was promised date of sale, by my sales person who, no longer works here (go figure), then it amazingly didn't make it onto my WE OWE, my mistake for not verifying. Regardless, it took me multiple months of dealing with their god awful service department (Ali is especially terrible to deal with) just to come in on a Monday at 10AM (the paint repair specialist is only in on Wednesdays) to be told to come back Wednesday at 10AM. All of this aside, Ray the sales manager ended up making it right for me and Aiden in service was especially pleasant to interact with. Just wish I knew how much I'd be strung around prior to my purchase read more

These guys don't know shit about cars. Their well dressed snakes sell them out front, back office is a cluster fu k. They especially suck at servicing what they sell. Extent of the service advisors knowledge was about an oil change. Their advisors (especially Fernando) are clueless, communicate poorly, and lie to your face. I scheduled a service appt for a 2023 sierra denali with a leaking break pedal booster (shout out to GM on that build quality!) I scheduled a warranty appt and sent them a pic of the issue 3 days before dropping truck off - see below. Diagnosis took less than 2 hours, as I pretty much did that myself. Fernando told me Wednesday AM, he would get it done by end of the week. No communication or response until 1 pm Friday that they couldn't get the repair done, No help scheduling an appointment at another dealer, and shit customer service. It's my problem to get fixed, they already got their sale. Stand behind your dam product like the rest of us do! And treat your customers like people. Will never go to this dealer ever again! If we treated people like this in healthcare (where I work), we'd be sued read more

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This is the worst dealership I've ever dealt with. They are founded on bait and switch and deceiptful practices. My lease has been nothing short of a nightmare with them. I was sick when my contract lease was signed and half of what they promised is not in my final contract. Snakes in the grass. If I can save you from going here, this post will be worth my time. Avoid at all costs! read more

This dealership is Scam. I been talking to them his salesman Name Gaffer and his co worker lady name Brittany Walker. They been trying to sell me there 2024 Last Yukon SLE. Had a Deal set in stone I told them I need to put it under my Business name. They told me to submit application under business they said yes no issue we will get it done. 6 hours later they Gaffer texted me " give me a call " that's all he said. Oh well I called and he said hold on line I'm add Brittany on the line. She said sir we need add you as personal Information Under the application so we can approve your application. I told her my business do $3 million and I'm sure no issue then she said " ok let me call GM FINANCIAL" to see what can I do. Next day she email me sending the link for personal credit application but no call no text to mention what's going on from GM. I decided to give her call and ask what's going on she said we need you information I told her I'm out of state and I need to come in do all the paper work but I will put in $1000 as a deposit she totally denied that. She said we need to put you information in order to sell this vehicle. I told her ok I will do this later today as I was business with my work. Before I filled out the application I messaged her and Gaffer and they both said ok fill out the application. Right away they pulled my credit and 1 min later I received message from gaffer that vehicle is sold already. So I hired a lawyer to file complaint and take gaffer and Brittany to count and dispute my credit inquiries for no reason and wasted my time. BEWARE OF THIS DEALERSHIP read more

This is the worst dealership EVER. They called and emailed relentlessly. First the manager emails me on my inquiry that they have the car and when can I come in. Then I get 3 texts bothering me to set an appt. which I agreed to. I agreed to a noon appointment and they set me for 11:00. Then the day of the appt. the same manager calls again to make sure I am coming in. Then proceeds to call 2 more times when I was running late as I was coming in at noon not 11:00. I arrive and the manager comes out and tells me the car is at another dealership down south. He then runs away and leaves me with a poor salesman who has to explain why they harassed me for days to come in and when I do the car is not even there. I get a follow up from the general manager that night and when I express my frustration I get no reply. This place sucks. Avoid the harassment and misrepresntations that the car is in. The only thing they want you to do is come in - zero and I mean zero remorse and accountability. AVOID AT ALL COSTS!!!!! read more

I bought a new car from Sergio 11/2023, it was easy & quick. Alpine matched a trade in offer from an online quote ( webuyanycar.com). I used the service department for my first oil change, it was easy to schedule & they had appointments for the next week. The service staff was efficient, friendly & got my car finished a bit early. read more

Last summer (2022), we took our enclave in because the AC wasn't working. They had the car for a couple weeks. When we picked it up, the AC worked. As it got colder, we noticed the heat wasn't working. We had our car in for other repairs (alternator seized up) and asked for a price to replace the blending door actuators for the front (the rear heat worked just fine). They quoted us $1900 which is ridiculous...so we decided to not have the repair done. After getting the car back (new alternator, new BCM, and new air bag module), we decided to replace the actuator doors ourself. We got both off just fine, however, we were unable to manually turn the doors...they were completely stuck. After doing some research, I found that when this happens, it is usually because the dash was not re-assembled correctly (all the parts were not fitted correctly). When the AC was fixed (summer of 2022), they had to tear the dash apart to determine the cause. When they put the dash back together, they did a sloppy job which caused the actuator doors to get pinched. Our heat still doesn't work and now...because Alpine didn't put our dash back together correctly...we will have to pay to have the dash torn apart. We haven't been back to Alpine since. We have taken our business elsewhere. read more

place is garbage. I know I bought a used car. but the rear view mirror was missing. they replaced it with this aftermarket mirror that's not connected and missing the trim. can not connect to my Uconnect. read more

If I could give it a zero star, then I would. Alpine GMC sold me a 2021 Jeep Compass that failed the inspection on brakes and tires. I was guaranteed that it has passed all multi-inspection, INCLUDING tires!! A week after I bought the Jeep, I took it to Jiffy Lube to do an inspection, and they failed my brakes, so they were nice enough to stop so they don't have to charge me for the inspection. I took the Jeep to Brake Plus and got new brakes, cost me almost $300. Next day, I took the car back to Jiffy Lube again for another inspection, and they failed my front two tires for being almost flat treads. Apparently, Alpine GMC installed two Firestone tires on the back and left two almost flat Walmart tires in the front. Who puts two different brand tires on 4WD car? I live on the mountain where it snows a lot, trying to get me killed? Now, I am a little concerned about the car, so I call Alpine, and explained above mention details. They asked me to bring the car in, so they can do their "inspection". After inspection, Alpine GMC told me the inspection was passed in July ( I bought it in October), and gave me the "As is" BS that the sells manager did not approved. Whatever, I am a business owner, I buy two cars every six months for my business usage, I will take the loss for the Jeep and NEVER go back to that place! Oh yea, when I was purchasing the Jeep, I went into finance manager's office, we started all nice and cool, but when I declined the GAP insurance, the manager's face went from a happy person to "your a retard" face, and the attitude totally changed. It was very disrespectful, and I felt so uncomfortable sitting in his office, I just wanted get this done ASAP and get the hell out. I get better customer service at McDonalds then that dealership. read more

The sales lady was great and I am still planning on ordering both a 3500 and Yukon XL. Her knowledge was fantastic. Her attitude was great. Seriously a pleasure to work with and the entire sales team seemed willing and ready to make sales. After being ignored at other lots when I show up in my wheelchair I choose to come on a day when I could walk without it and when my pain level was lower than normal. My chief concern is that once you make it into the store it is almost impossible to use the store if you are in a wheelchair. They seem to think either disabled people do not buy cars or they would prefer they shop someplace else's. I have shown up several times when I needed to use my chair and have been unable to leave my vehicle as every disabled parking either has a new car waiting to be sold or has an employee's car in it. I once was asked to reload my wheelchair and get back in my car and move it when I parked behind a non-disabled employee parked in a disabled parking space. My understanding is that it is top-performing salespeople and the sales managers that are allowed to use the disabled parking to the side and that disabled parking up front is reserved for new trucks being offered. If you are able-bodied this is a great dealership. If you are disabled I would avoid it. read more

Had my car towed in on a Friday for a broken transmission cable shift. They told me they might not get to it until Monday or Tuesday. Left voice mails for service advisor Tuesday, Wednesday and Thursday of the following week to check status. Finally returned my call on Thursday to tell me the repair would be $940 and they didn't have the part and it would be a few more days. I told service advisor that I was going to have it towed out to another place. They seemed surprised that after 6 days, I was taking my business elsewhere. I ended up getting it done for $12 (all it needed was a bushing). They charged me a $220 diagnostic fee before releasing the car to the tow truck driver. I chalked it up to live and learn but when the tow truck driver arrived he pointed out that they left the dashboard unassembled. The battery was also dead. I am used to being ripped off by GMC dealers but have never seen petty, childish retaliation. read more

Alpine Buick GMC - Car Dealers Near Me - Littleton, Colorado

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Nathan was extremely helpful and efficient. I knew which vehicle I was interested in. It didn't feel like a typical dealer experience for all the right reasons. read more

Ebony M. is a fantastic employee at the dealership. Her approach in treating us like humans and not a number that other salespeople try when selling a car is the reason why we visited Alpine. We look forward to working with Ebony again for our next car purchase. Great spirit, great customer service. read more

I bought a brand new Sierra 1500 December of 21. The whole process was like pulling teeth, they kept switching salespeople for whatever reason, and then didn't give me what they promised they would for trade. Fast forward 2 years and my truck left my stranded downtown. Had to get a tow truck, get my infant baby safe, get my truck towed just for them to find a way around my warranty, claiming an accessory installed 2 years ago caused the failure and declined my warranty even though the failure had NOTHING to do with the accessory. The service advisor, Andrew, wanted to argue about something he clearly did not understand. They charged me 2 hours to install a battery cable, I got my truck back with burnt out lights, absolutely filthy and they threw away the old parts that I PAID FOR!! I love my truck, but I'm going to trade it the second I get the chance if I can't count on my dealer or warranty to do the work. read more

This was the worst vehicle transaction I have ever experienced. The dealership contracted me on an invoice and 90 days later, I received my purchased truck that was supposed to take two weeks. The dealership sent the registration information to the state of Colorado for me to register a truck I didn't have. I also had to pay GM financial for 60 days prior to receiving my truck. The dealership pointed the finger at General Motors corporate and GM corporate explained it's the dealership's problem. Therefore, I was stuck in the middle paying for a truck I didn't have. Emilee, the sales manager and Kage the sales person, basically put their hands up in the air and spent no effort trying to get my truck faster. Kage did eventually went to the train yard to pick up my truck, however, the dealership originally told me this was against the train yards rules, go figure. To top it off, the truck was delivered with scratches and Kage told me he would line it up to get fixed but 3 weeks have went by and no communication. I eventually got the department of revenue involved and they went to the dealership to get some answers. The DOR told me they are making policy changes based upon my experience. I hope this helps future buyers. read more

Alpine Buick GMC - Chip in door - Car Dealers Near Me - Littleton, Colorado

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** update** 6 hours after my review the call center calls me back about appraising my vehicle, I asked for a manager and she tried to connect me back to the store so I clarified and told her I want to speak to the call centers manager, she said "ohh I see that you came in for an appraisal already" and hung up on me. When I called back to ask for a manager the person who answered answered "alpine Buick gmc how can I help you" I asked if there are managers at the call center and they flat out told me there are no managers to talk to. SCAM If they call you after your service appointment to tell you your vehicle is in emasculate shape and they are in the position to "grossly overpay for your vehicle and offer employee pricing on any car in the lot" it's a scam. You'll get there and they'll start off by trying to say employee pricing is impossible and out of the question. Then the manager will get involved and apologize and offer employee pricing, but then under appraise your vehicle by $4,000. Waste of time, even Jenny Trinh the sales professional who confirmed my "VIP" appointment admitted they use a third party company to set these appointments and all of their customers complain about this bait and switch. read more

First off the numbers they have online for the cars is drastically incorrect, none of them include the 750 dealer handking and mandatory $699 for the gps they install, "incase" its stolen. They wasted my time we negotiated on a car for 45 min that was sold 15min before we started. And pulled my credit for it meaning I have a hard inquiry on my credit now for a car I couldn't buy because it was sold. And the amount that would have been given for my trade was horrendous, it was under Kelly blue book value for good. You're dealership offered me 7500, drive time,peak kia, and holeman honda offered me between 10 to 11, just couldnt find the vehiclemy wife liked otherwise i would have never been at alpine. So in review what's keeping me from moving forward is: 1. The car was sold before we even started. 2. Mr 11b finance manager was beyond pushy to get me to pay way more than i was comfortable 3. Took a unnecessary hit on my credit. 4. Low ball trade value and "alpine" would not budge. read more

My oil change took over 2.5 hours. I made an appointment and even showed up 5 minutes early. I waited 20 minutes just to be seen in line & then the oil change itself took over two hours. read more