Alpine installed 4 ton Carrier Performance 16 seer back in 2017. Zero issues so far.. fingers crossed. Three ton Carrier Performance 16 seer unit to replace 2006 Goodman was installed this Monday. I called Alpine and 3 other companies (I always do comp quotes). I chose Alpine again and recommend it for homeowners in Great Hills and NW Austin. read more

Totally unprofessional behavior. I submitted documentation online and the ticket was opened for chat for over an hour with no response. I then called to check to hear phone operator in appropriately saying "this psycho emailing is calling and that is not gonna help". Really not sure why providing this documentation (see chat below) via the website warrants calling your potential customers psycho. Shame on you. read more

Alpine Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

They are a certified Amana dealer and helped with a warranty claim on my new unit. A few years ago I had an Amana 2 stage unit installed at our home. Long story short, the guy who originally installed it is no longer an Amana dealer and was removed from their account. That same person also did a terrible job on our install and we had to get it reinstalled by another company. Anyway, a year later, the compressor died. The unit theoretically has a 10 year warranty but the originally installer wasn't able to help with the warranty. I went to Amana's website and looked for Amana dealers I came across this company and they were able to help me out with the warranty claim. I felt like they went above and beyond to help me out. I wasn't their originally customer, but they were prompt and efficient. I did have to pay for labor to swap the units out, but was super thankful that they were able to work with me on warrant claim. I also used them when the unit had issues kicking the compressor on which was solved by a hard start kick. I feel they are maybe on the more expensive end, but at least they do a solid job. I have a bad taste for Amana/Goodman after my ordeal and needing to utilize a warranty after 18 months, but lots of people have had good luck. However, if you do go with them, they will do a good install. read more

Slightly regrettably, I bought a fantastic unit from Alpine Heating & Air shortly before deciding to move. So I didn't get to appreciate the unit for very long. But, I will 100% call Alpine when my new-to-me-house needs AC work. They were quick to provide a quote, were reasonably priced, switched out the system expediently while making sure to protect my carpets, and when the home inspectors noted an issue during the sale inspection, Alpine gave the unit a once over without charging me, as they stood by their product and installation. (The issue was the inspector running the AC when temperatures were below freezing). I only wish I could have brought that AC with me. read more

My husband used Alpine about a year ago for some small issue and was very pleased with the technician they sent out. So when we had this latest AC issue, we called Alpine first. This time, we had a fully functioning fan, but no cooling from our air-conditioning unit. We called Thursday morning and they were able to get a technician out first thing Friday morning. Our technician Jordan was here for all of 15 minutes when he had fixed the problem (capacitor). As Jordan was leaving, I believe it was Corey, who is one of the owners, happened to come by I presume to coordinate schedules. [Embarrassing aside: in the midst of all of this, our cat disappeared. We were afraid she had gotten out through one of the screens. Both Jordan and Corey helped us look for her. She was found, and of course she didn't care about anyone's inconvenience.] They both were extremely helpful and professional. This business is responsive and reasonably priced and I highly recommend them. read more

Alpine has stepped in and fixed two different issues with our AC. They are affordable, professional, and great craftsman. They will continue to be my first call as long as I am in Austin. read more

Our capacitor went out along with some switch and Alpine was highly recommended by our neighborhood Facebook group page. They called me the next morning and was at my house within a few hours. The gentleman did his thing and was able to diagnose the problem within minutes and was able to fix it within 15 minutes. The price was very reasonable. I HIGHLY recommend this company for your AC/heating needs. read more

My A/C froze up and I submitted a service request the next morning. They called me back and said they would try to fit me into the schedule that day or the next day. They were able to come that afternoon and fix the problem. Jordan was the technician and explained the problem and gave me several options to fix it. He did not pressure sell anything and was super friendly and helpful. I also got a call back from someone at the office to give me a quote and they were the same, helpful, friendly, and no pressure sales. I had a great experience! read more

The virtually impossible was pulled off by this great small family business. We have a rather old home and one of our units died in a part of the attic that is rather difficult to get to. There is an 8ft drop down on our two level attic. See picture. From the beginning Corey assessed options and produced a confident solution to replace our old power draining unit that the blower eventually went out. Cliff the owner came by as well with extra assurance that the job could be done. Alpine showed up promptly at 7am with Jose, Tony, and crew and tackled mission impossible. As with my previous experiences I did have an anxiety with the inevitable "well we have a problem..." but that never happened. They were here all day as promised and it was the smoothest install experience given the challenge. I honestly thought it would take longer than a day. They went the extra mile and did some rather large cleanup left behind by past work in the attic. Small family businesses are often overshadowed by the bigger companies but hands down, I'll be using Alpine without question for any future maintenance and replacement of our other units. Good things should happen to good people and this is a fine family run HVAC company. Give Corey, Cliff, Jose and team a chance and you will be writing a review like this. read more

Alpine Heating & Air Conditioning - That's an 8 foot drop! - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Highly recommended! Fast, fair and exceedingly competent! I had a very difficult to diagnose A/C issue that I'd already paid another A/C company and an electrician to unsuccessfully diagnose. Alpine found and fixed it within an hour. read more

Corey and the team at Alpine were perfect. 1. They were immediately available, coming out the day after I called. 2. They found the problem asap & corrected it without leaving for unnecessary parts and additional labor. 3. They sent me a bill electronically and didn't yell at me when I paid it late by mistake. In short, they were prompt, honest, and understanding. 10 of 10 would use again. Thanks! read more

Our 21 year old ac system had some major issues in the middle of COVID19. Alpine did a super fast, extremely reasonable new system for us. They came in more than $3500 cheaper (for a slightly better system) than another company who apparently uses hard sell tactics to pay for their TV commercials. I can't say enough good things about Alpine. Awesome local business. read more

I'm so happy I made the decision to call Alpine for my A/C! I had received other quotes but didn't feel comfortable with the pushy sales tactics. Alpine is honest and transparent about repair vs. replacement and I did not feel pressured when it was time to make a decision. I highly recommend Alpine and will only use them for my heating and air conditioning needs. read more

Professional and honest business. The owner (Corey) is a prince amongst men due to his impeccable honesty and desire to do the right thing and the techs are good as well. They've got my future business unless they tell me to go away (and I hope they won't.) read more

Okay, so maybe this an industry-standard practice, but it felt scammy. They sold me a new A/C coil, which I needed. Then it started leaking about year later. The tech immediately diagnosed it and said that there are a lot of design and quality-control issues, industry wide. The manufacturer knows this and replaces coils under warranty without question. The manager at Alpine, however, said he needed to test my whole system again. He charged me $200 to test the lines and compressor--and low and behold the tech was right and the new coil was faulty. Alpine then proceeded to charge me an additional $550 for labor to install a new one from the same manufacturer. They got an additional $750 out of me for a lousy piece of equipment they sold me the year before. If this one goes bad I'll go directly to Carrier and then have someone else install it. The techs are great people, the office workers are pleasant, but the business model is suspect. If it's summer and hot and your family/housemates are complaining, these companies really have you over a barrel and they know it. read more

These guys seemed really nice, but I feel I really have to give a review as a warning. I called them out for the Austin Energy improvements and HVAC replacement rebate program but afterwards I was told that they don't do energy improvements, like I had sprung it on them last minute? Then it was suggested I go with a unit that was oversized by 1/2 ton and not reseal the ducts or balance the system (and no leak test). The efficiency would be poor and we would continue to have the same issues as we have with our aging HVAC. I'm really sorry to give a bad review, but if we would have done what was suggested it would have been poor decision. It didn't help that the contractor also chided the Austin heritage tree ordinance, which I actually support strongly (but I digress, that is not the reason for the low review). *edit* Alpine Heating & Air Conditioning asked me to remove this review. I felt a little bit bad, but then again they did give me pretty bad advice. Then Alpine Heating sent me several more emails when I said I didn't think it was fair that I had to first pay 5k for the system before possibly being unhappy with it. So I'm upping it a star. Three stars, an A-ok business. You don't deserve it though. read more

The entire staff at Alpine were very professional and thorough from my initial conversation with Norma, to the follow up with Corey and the in-person interaction with the technicians. They did an excellent job of explaining what was happening and offered some repair options not leaving me with stuck with one expensive choice. I have never received the level of service provided by Alpine and I highly recommend them. read more

We used Alpine to replace our old HVAC system (both condenser unit and furnace) and had a great experience. Before calling Alpine, I had another company come out to estimate the cost of replacing our HVAC. The other company was much larger and made me feel like one of many customers ("please expect a technician between noon and 5pm" for example) With Alpine on the other hand, I felt like I had a direct line to both Cliff and Corey (owners/managers) of the business. They were empathetic to our situation, professional, and helpful. All of their employees were also a joy to work with - very polite and professional. I will always use and recommend Alpine for any future needs. Keep up the good work guys! read more

Great experience! Made a call at 7A b/c A/C went out. Alpine was out at 830A. A/C was fixed by 930A. I'm a contractor and I work for a large commercial Mechanical, Electrical, and Plumbing company....I am extremely impressed. read more

Alpine heating and air performed a tune up of our a/c system last year. Great customer service. Would use their services again and would recommend to others. read more

We have used Alpine Heating and AC for three years, without complaint. Cliff, the owner and main technician, is honest, professional, knowledgeable, friendly, and prompt. If it sounds like I'm singing his praises, it's because I am! Cliff has mad skills and he's not afraid to use them. If your AC needs a simple, inexpensive repair (which ours usually did), he'll tell you. If your AC is shot to pieces (which happened to us once), he'll tell you that, as well. Alpine is a small, local company. I've met one of his employees (he may have more), but it's usually going to be Cliff that you're dealing with. This is fine by me! read more

Only four reviews with five stars for an AC repair place?! Just can't be true, can it? Well, it is true!! My wife and I are totally blown away with the awesome service we received from Alpine. We noticed that our outside condenser unit would only switch on intermittently when the air came on during the week, then it stopped working completely one Thursday evening. I called up Alpine Friday morning and spoke to Cliff (one of the owners) and he was able to send his tech, Juan, before noon. Cliff quoted around $120 bucks. Other places we called that morning were quoting $150 to $300 for the same symptoms. Turns out all that was wrong was a blown relay switch that was fixed in under five minutes. Juan was very helpful and showed us the old and new parts. He looked over our entire unit and checked the freon level all with a big smile and great sense of humor. We cannot express how pleased we are with Juan, Cliff, and Corey over at Alpine. Parts and service charges totaled under their estimate of $120 bucks!!! We've already recommended them to a few of our friends. read more

This 5-star review is based on two different jobs with Alpine, and I could not recommend them more. We moved this past year into a house with two very old ACs. As expected, one went out a few months ago. I got multiple bids and Alpine hit near the middle. We chose them primarily for their customer service--they respond promptly to everything and answer all questions and concerns thoroughly, and they do not try to upsell you. They did a good job all around and our new unit has been cooling well. Then last Friday, our other unit went out. It's probably 35+ years old. They were able to fix it with a new fan for a very reasonable price vs. the many thousands we'd need for a new unit. While we know this machine won't last forever, we certainly appreciate having an HVAC company that will keep it running for us as long as possible. read more

My wife and I used Alpine to replace our A/C 7 years ago when we purchased our first home and again yesterday in our new home. We received the same great service and value that we experienced the first time around. Cliff (owner) comes out to each job personally to assess your current setup and give recommendations on the best possible replacement units. They walked us through the proposals and helped us make an educated decision. His team came out quickly, did an excellent job while on the property, cleaned up all materials, and ensured everything was properly working before leaving. Two days in and the house couldn't feel better. Trustworthy company made up of trustworthy and knowledgeable people. Highly recommend. read more

I would highly recommend Alpine Heating and Air Conditioning. They are so professional, knowledgeable and really listen to their customers. From taking time in the initial meeting to doing a final walk-through at the end of the job, Cliff was there to answer all questions and ensure quality work. He also didn't automatically try to talk us into getting a new system. Instead he walked through options and phased approaches to work with our needs. The team showed up on time, was very respectful of our home, worked diligently and cleaned up after themselves. Value + quality + expertise. You can't go wrong with Alpine. read more

Our AC went out during the hottest time of the year - and we had a newborn less than a week old at home. Cory at Alpine was very sympathetic and sent out a tech immediately to fix our problem. We were so grateful for the fast service and the very reasonable price we were charged. We will definitely call Alpine in the future and highly recommend them. Thank you to Cory and everyone at Alpine! read more

We're now 2.5 years into our project. After much protesting that the moisture issue wasn't from pouring the slab onto existing and active waterlines (see below), it turned out that it was. And, now 4 months or so after that was remediated, we have had no moisture issues. When all signs pointed to an external source of moisture into the slab, both Mend Services and Alpine blamed us for the problem. We recommend to avoid this vendor. read more

We just replaced our 2 old units with Alpine. And it has been a very pleasant experience. Very honest salesmanship from Cliff, very responsive and detailed customer support from Corey, highly proficient and efficient installation work from Cliff's crew. Everything went the way we agreed, and when the house plumbing made us face some issues, Cliff and the team worked nicely to solve them. Just the way you'd like all jobs you contract for your home to run: very smoothly. read more

Once again, Alpine to the rescue! Our aging, death-rattling AC system and furnace finally crapped out (lasted almost 29 years!). Corey & Cliff had their guys out the very next morning to assess the situation. Got the diagnosis, quotes and a brand-new system (outside unit and the furnace/blower) installed, all in the same day for a very reasonable price. Nothing but happy. read more

I was having a recurring problem with a vent "sweating". After several unsuccessful attempts to address problem, Corey Thrash sent his best engineer and team to seal up area around vent where hot and cold air met. He did not charge me for any service call, time and/or materials. This is an old school business, based on trust and principles. I will be a loyal Alpine customer for as long as I live in Austin. read more

Yes 5 stars for as good as it gets! Cliff at Alpine is the guy who makes it all happen, having been a landlord for years I have used sone AC guys who are okay but the service and expertise al Alpine is unsurpassed. Was on the phone with my tenant. I said "Dont worry the AC guy is on the way" Tenant "he just got here 10-minutes ago, oh here he at the door now talk to him" Me "Did you find anything wrong? Cliff " Yes I replaced the starting capacitor, the thermostat as you requested and checked all the vial signs" Another example of fast professional service from Alpine! read more

If you are shopping around and getting quotes like I did....just stop. I used these guys once to install a float switch and was very pleased with their service. A couple years later I needed a new HVAC system so I decided to play it safe and call around different contractors for quotes but the result was the same; Alpine offered me the best product and at the lowest cost. Everyone else was about $300-$600 higher. If competitors offered the same price as Alpine, it was for a "lower" product. Besides the price and products, they have excellent customer service. I would highly recommend this crew to anyone. Very professional! Corey is great and Emmanuel is a worker! This is the same for their entire staff....I just didn't get their names unfortunately. read more

These guys are great and do honest work at fair prices. Our AC started blowing hot air over a holiday weekend. Cliff was able to get a guy out to look at it and he was able to refill the refrigerant which took care of the problem. He also identified a slow leak in the condenser causing it to start to freeze over, but said the refrigerant refill would take care of it. Both the technician and Corey called me back after the service to follow up on things. I was concerned because of the leak, but Corey suggested to see if it's staying cold after the refill and to not spend the money now trying to chase down a slow leak. It's been a couple of months and the AC is working fantastic. I'm glad they were honest about my options and not just default to fixing or replacing something that wasn't needed right now. We've used Alpine multiple times over the years and each time they have shown professional and competent service. They've also replaced all the ductwork from our old house built in the 80s. If you need quality HVAC work, these are your guys. read more

When my thermostat went completely blank, Alpine Heating & Air Conditioning could not have been any more helpful! They walked me through trying to fix the issue on the phone, and when that didn't work, the owner personally stopped by and fixed it free of charge. There was just a wire loose, but of course I barely knew my HVAC from my breaker box, so I would never have figured it out. The company was recommended by a neighbor, and I'm very glad I listened to the suggestion. If I ever have any real AC or heating problems, I will absolutely be giving them a call. read more

We came home to an 83 degree home. We have an 8mo old baby, and a 4year old. Needless to say, hot beds don't make for happy babies! We needed a fix, and it was at the end of the day. These guys jumped on it for us. Within 20 minutes I had a technician named Daniel at my door. He was very professional, courteous, quick, and explained our problem to us very clearly. He fixed us up, and before bedtime, the house was a cool 72! Can't say enough good things about this company, and the great people they have working there. Great team! I've used them in the past, and I'll use them again! read more

My a/c went out Sunday night and I emailed Alpine. They followed up and worked me into their schedule early Monday morning. My house is cool again! These guys are great, have used them several years and have nothing but good things to say about them. read more

I've had these guys out twice. Both times had a great experience. The first time lightning struck nearby and blew out our AC and these guys came out and fixed it. The second time my line clogged up from the AC and they came out to blow it clean. Even explained I didn't need them for this chore and how to do it myself in the future. Reasonable prices and good service. Norma who answers the phone is efficient and helpful. Thank you! read more

Tech came out immediately to fix our air conditioning problem. They were courteous and professional. Awesome service!

I can not say enough kind things about Alpine Heating and Air! I called at 4:45 pm with a nonfunctioning A/C and was all taken care of 2 hours later. Cliff and Corey were so friendly. They walked me through ruling out my thermostat as the source of the problem over the phone and them immediately send over a technician to have a look at my unit. The technician was super friendly and very knowledgable. The price was very fair and no extra charge for after hour service! If you are looking for a honest, friendly, local business, look no further! I would definitely recommend Alpine to any friends or neighbors. read more

I came home from work Friday evening to a house that was about 86 degrees. The AC was blowing but it was not cold. With a pregnant wife, AC is an absolute MUST! I immediately began calling around. After speaking w/ 3 different places, they all wanted to charge me overtime because it was "after hours" and it was a weekend. One of them wanted to charge me $110 bucks just to come diagnose the problem. My buddy referred me to Cliff at Alpine. Cliff had a technician at my house within 20 minutes of our call. He diagnosed the problem at no charge and came the next morning (Saturday) to install the new part. I have pretty handy friends so I looked up the part needed and planned on installing myself but after hearing Cliff's quote, it was so reasonable that it was just easier to have them do it. I didn't get ripped off and my AC is working better than ever. Most importantly, my pregnant wife is cool and comfortable. Thanks Cliff! read more