Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

I don't write a ton of reviews, but Frank and his team at Austin Reliance Heating & A/C have earned…read morethis one many times over. My history with them goes back seven years, when my original HVAC unit died, and they replaced it with a much more reliable Rheem system. Anyone who's lived through an Austin summer knows how brutal it is to be without AC, so their timeliness alone was huge -- but on top of that, they were friendly, professional, and priced very fairly for the quality of work. Since that initial replacement, I've only needed to call them twice, and both times I just sent a text and had someone out the same day. Same great pricing, same great service, zero hassle. Beyond the technical work, Frank is just a genuinely good guy, and that culture carries through his whole team -- Sean in particular has always been great to deal with. I've sent several friends their way over the years, and every one of them has come back raving. If you're looking for an HVAC company you can actually trust -- responsive, honest, skilled -- Austin Reliance is it. Can't recommend Frank and his team highly enough.

Came out, serviced the AC, at a good price. No complaints. I will now write out more words because…read moreyelp demands it.

On time, good communication and service. Explained what he was doing to correct the mini-split…read moredripping issue and what to do to prevent in the future.

Yusuan gave me a fair and detailed quote to replace my old HVAC system. He and his guys came out…read moreyesterday to replace the furnace initially. They worked tirelessly all day, in the sweltering heat, and managed to replace the unit in my tiny attic. They did a great & thorough job and were very friendly with me and my pup the entire time. Happy to recommend his company.

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Great customer service. We noticed our AC having issues as we were heading on vacation on a Wed…read moreand wanted to have it fixed before we got back. Based on prior experience we called Brandon at Airco to come take a look. We left a key for them and they were out that day. They called w/options--new coils (a few year fix) or a whole new system. We opted for a new system. They had it installed and house cooled down when we returned on Saturday! We were also wanting to move our thermostat but wanted to talk through that. They came back on Monday to take care of moving the thermostat.

This review has been revised to reflect Jeremy from Airco stepping in to fix a problem created by a…read moretechnician (Stuart) no longer with the company. Several years ago, Airco installed a 3-ton variable-speed system in a house that had previously had a 2-ton unit (and a history of trouble keeping cool). After about a year of operation, our tenants reported mold in the ducts, high humidity, and a short-cycling unit. Our investigation found that the installer, Stuart, had never pulled a permit for the work. I want to be candid: it took a negative Yelp review to get Airco's attention. Jeremy reached out, recommended we upsize the ductwork, offered a very fair price, and agreed to close out the permits. I'm slow to trust, so I got second and third opinions from other HVAC companies -- they confirmed the system size was correct for the house, and that the ductwork should have been upsized at the original install. My own Manual J calculations agreed with Jeremy's. Notably, Jeremy was the only installer I could find who was actually willing to run a Manual J. He also followed through on pulling permits and getting the city inspection scheduled. Airco worked to schedule the new duct installation during the one week we'd be in town -- during peak season, no less -- and their crew moved fast and stayed professional, which I appreciated given how brutal a Texas attic is this time of year. A few days in, the system is no longer short-cycling, and indoor humidity has dropped to about 63%. Still a touch higher than ideal, but we think we can chase the rest of it down -- possibly window seals, possibly fan settings or duct leakage. I was impressed enough that I also used Airco for a plumbing call this week.

Fast service! Been using this company since 2018 and they are super responsive. Tanner has been my…read moretech for the last 2 years and you couldn't ask for a more polite, friendly fellow. I recommend them to all of my friends and will look forward to doing business with them in the future!

Hottest day of the year and our AC unit was struggling to keep up. The Quick Cooling team were able…read moreto get here and get everything fixed up. The guys are awesome to work with and honest and trustworthy! Tanner, our tech is great. We have worked with them for years!

I wanted to share my experience with A-US Air Cond of Texas so others know what to expect…read more My AC went out on Thursday, and American Home Shield assigned A-US Air Cond of Texas to my service request. I was told I would hear from the contractor within 24 hours. Late Friday evening, I received a text from the technician asking if a Saturday appointment window of 10:00 AM-1:00 PM would work, and I confirmed immediately. Saturday came and went with no arrival, no call, and no update. By 2:00 PM, I had attempted to contact the technician several times before finally receiving a response that he was still on another job. He ultimately arrived around 3:00 PM and completed the visit. I understand that delays happen, especially in the HVAC industry during busy seasons. My frustration wasn't that the technician was running behind--it was the lack of communication throughout the day. A quick text letting customers know you're running late can go a long way and helps people plan their day accordingly. The service itself ended up being fine, but the communication and customer experience could definitely use improvement. Hopefully this feedback helps future customers and encourages better communication when schedules change.

I will help pile onto this awful company…read more AHS, not sure why they still use A-US at this point, just read these reviews! I called AHS a few weeks back about my AC being out. A-US showed up the next day, replaced a capacitor, and rolled out before testing anything. I called AHS because the unit still was not cooling after replacement. they sent them back out, the guy that showed up second seemed really helpful. he tried to add freon and the pressures wouldnt change. he went to the attic and found a massive leak in the unit. he told AHS I needed a new indoor and outdoor unit. a WEEK later, they were out to replace the unit. it didnt go well. the tech spent about 3 hours trying to get this fancy unit to connect to the fancy thermostat. glad they upsold me on junk. after that, he gave up, left a note that the thermostat needed replaced. fast forward to the next morning, new tech shows up, troubleshoots it to a bad thermostat, LEAVES TO GO GET A THERMOSTAT!!! 3 hours later, shows up, replaces it, it connects, AC starts working finally. the note said it was a bad thermostat and he wasted 5 hours because he didnt bring one with him. Also, my thermostat is still just hanging by the wires today, a week and a half later, because they didnt have a backplate. Now, less than a week later, it can't connect to the unit again, and my upstairs is over 90 degrees inside. called on Wednesday, they hoped to be out Thursday, but made an appointment Friday just in case. These guys have the nerve to send a text Thursday late (5:15pm) when they close at 5, telling me they have to cancel my appointment and move me to Monday. They absolutely suck. First would be dont get AHS, but if you do, try to have them use someone else for AC before A-US. this has been an awful awful awful experience. A-US doesnt deserve the 1.8 stars it has on yelp.

The company was easy to work with on scheduling and quotes along with identifying rebates and…read morebundle discounts from Carrier. The installation was seamless. They loaded an incorrect unit on the truck that the technician/installer recognized after the demo of the existing unit and instead of ignoring and installing anyway (sometimes challenging for a homeowner to know the difference) he called the company and went back to pick up the right one and was still able to complete the installation within a normal timeframe. Erick was very methodical & quick, yet meticulous (& didn't rush or cut corners after losing an hour to pick up correct unit) and payed attention to the details and cleaned everything up afterwards. Louis did a great job on the outside unit, new "pad", electrical connections, etc. ps... they handle registering your product, rebates and arranging the city inspector, who by the way, said it was a great installation job and loves to see installations like that.

If money is no object for your HVAC system install or repair project, Alamo Air is the company for…read moreyou. If you are a working person, or a person fighting a rare form of blood cancer like me, with its related expenses, they may not be your best option. I am giving them 2 stars, because their techs are professional, technically skilled, and product knowledgeable. It kinda' stops there, if you don't have major bucks for their work. I do find them, unsurprisingly, rapidly responsive after they submit a quote. Then, there are the coupons, with the fine-print disclaimers. In my case, a $150 "special" promotional discount vanished when we removed a short run of basic flex duct from the scope of work. No explanation was given about the discount's removal. It just vanished from the quote. Awesome HVAC company, if you can tote the note, and navigate the, sometimes disappearing, morass of their special promotions, discounts, and coupons.