Got my car in and out fast friendly and even washed my car, I will be back with my next oil change

I called the service department regarding my vehicle, and unfortunately, the experience was extremely disappointing. The gentleman who answered the phone came across as very rude and dismissive from the start. When I began by simply explaining what type of vehicle I had, he responded with, "good for you what can I help you with?" in a sarcastic tone, which immediately felt unprofessional. I asked why he was being so rude, hoping to reset the conversation, but instead of addressing the concern, he repeated himself in the same tone, asking what service I needed without acknowledging his behavior. There was no effort to provide basic courtesy, listen attentively, or offer any level of customer service. As someone reaching out for assistance, I expected a respectful and helpful interaction. This experience left me frustrated and concerned about how customers are treated. I hope management takes this feedback seriously and addresses professionalism and communication within the service department. My call took place at 11:14 am, I will no longer take any of my vehicles to this location. read more

1-Star Review I brought my vehicle in for a flickering interior dome light, fully expecting that if a failed OEM component was found, it would be handled under warranty. I agreed to a diagnostic charge only if the issue was determined to be customer-caused. Within minutes, I was told that someone had "definitely" replaced the OEM incandescent bulb with an LED, and therefore I owed the diagnostic fee, a minimum labor charge, and parts. They replaced the bulb with an incandescent. The advisor also pointed out that my reverse lights were LED and stated that someone had "clearly swapped all the bulbs." Fast forward about nine months: one of my reverse lights failed. When ordering the replacement, I discovered that the bulb type in the vehicle matched the OEM specification. I also learned that this model year (2023 Nissan Rogue) comes from the factory with multiple LED bulbs. In other words, the bulbs they claimed were aftermarket were actually OEM. This leads me to believe the diagnosis was incorrect and used to justify charging fees for what amounted to a simple bulb replacement that should have taken 5-10 minutes at most, even if it truly had been customer-caused. I had been warned to avoid this dealership but used them because they were closest. That was a mistake. I now drive over an hour to other Nissan dealerships and will never return here. For context, I've purchased over 30 vehicles across nearly every major brand and currently own multiple Nissans. This was one of the most disappointing service experiences I've had. If you value transparency and fair pricing, I strongly recommend going elsewhere. read more

I rarely leave reviews, but my recent experience with this Nissan dealership was so disappointing that I feel obligated to share. My car was towed to this dealership on a Monday morning around 8 a.m. I even called ahead to notify them that the car was on its way. Despite this, I received no updates from the dealership that entire day. When I called later to check in, I was told they had "just found" my car parked by the dumpster. I could not understand why, if they knew my car was coming and it was not checked in within an hour, no one thought to follow up. On Tuesday, I once again had to call for an update because no one reached out. I spoke with Allen, who explained that three mechanics were out sick, but assured me that my vehicle was now in the service area, a mechanic had been assigned, and diagnostics were happening that day. He promised to call me back that afternoon with an update, possibly after taking oil samples. That call never came. On Wednesday, when I called again, Allen was unavailable. I spoke with Danni, who promised me that someone would call me back with an update regardless. Again, no one called. By Thursday morning, when I called yet again, the staff knew who I was before I even identified myself, clearly aware of the situation, and transferred me to Allen. At this point, Allen completely contradicted everything he had told me before. He said my car was still outside and had not been touched because of the way the tow truck had left it. When I asked if I should arrange to have it repositioned, he told me no, that they would handle it. He then claimed they were looking for a wheel to put on the car. I reminded him there was a spare tire in the trunk, and was told they could not access it "because of the way the car was positioned." This explanation makes no sense, considering they had the keys to my vehicle and could easily unlock the doors, fold down the seats, and access the trunk. At this point, I feel I have been given nothing but excuses and runaround. I have had two other vehicles serviced at this dealership in the past and always received excellent service, frequent updates, and a sense of professionalism. This time around, there has been no communication unless I chase it, broken promises about updates, and completely inconsistent stories about the status of my car. As a customer, it is incredibly frustrating to be without a vehicle and feel like the service department has no urgency or regard for my situation. I cannot help but wonder if I am being treated this way because I am a woman, which makes the experience feel even more dismissive and disrespectful. What should have been a straightforward service process has turned into days of chasing phone calls, hearing conflicting stories, and feeling like my business does not matter. The lack of honesty and professionalism is unacceptable. Customers deserve better communication, accountability, and respect than what I have experienced here. read more

Service department is good but sales department can be quite pushy. My husband and I were looking at a new car but weren't in too big of a rush to buy. The sales department would call almost every day asking us if we were going to stop by. I'd explain each time my husbands schedule isn't very predictable (plus we're primarily using RTD and lyfts now). They switched us from one sales person that was pretty friendly & reasonable to another one that was pretty pushy. all in all, this experience really led us to just hold off on buying a car. read more

Went to purchase a backup key fob for my Nissan. It did not look promising - pot holes here and there. Signs "under new management" everywhere. It took me a while to find the parts department. When I did find it, a counter person arrived - no smile. After going through 20 questions about my key fob, he directed me to the service department. I few steps later, I was there. I saw 3 manned desks. One was servicing a customer. The second desk had 2 people, both talking to each other. The third wasn't visible until I walked around a bit since it was hidden from view behind a pillar. I didn't feel comfortable waiting at the car intake lane. After a few minutes, I gave up and left. I'll go elsewhere. read more

Had to have my Nissan Ariya towed there on October 24th. I was told they only have one technician that can do electric cars and it would be about 3 weeks. Today is December 18, and I just got my car back! When I texted Alan the guy assigned to me he would get irritated with me asking about updates on my car that he would type in all caps which is basically yelling at me in text. At one point Alan was like our tech does not know what is wrong with the car and he has to contact Nissan for help. I had to beg for a loaner and ended up getting one that was a sedan. I asked for a different loaner that wouldn't kill me getting out of as I have bad knees and back. This sedan rode LOW. Nope they never had one for us to use. At one point I requested a manager to call me and that did not happen. I got my car today and it was FILTHY on the outside. I love Nissan vehicles but I will NEVER give Alpine Nissan my business again! read more

My Nissan had a major recall back in 2024, this dealership had my car for over two weeks fixing the issue, and no it wasn't free of charge. We only have one vehicle as a family of 5, it left us in a major bind in many ways. Their answer was, "free maintenance of a year" well Fast forward to today when we find out from our actual mechanic that Nissan had turned off the notifications within my system to notify when we need maintenance. So we had no idea over the last year our engine was giving out due to their negligence. We were told the engine was "top 10 worst" they've seen. My husband calls Nissan to find out no one we dealt with works there, no one cares, and she even tried to gaslight him into thinking "no one here is named that". Don't trust this dealership because they clearly don't trust the staff they hire and then replace. Obviously they ruined my car and now I have to pay the price. So unfortunate that you can't trust the dealer as a whole, no matter who works there. This dealership just left our family of 5 without transportation over not wanting to provide a promise, that they offered. Just wow. read more

Worst car buying experience EVER! They use shady sales tactics to get the deal, make promises they don't intend to keep, and provide terrible customer service. From sales to finance to service, AWFUL all around! Avoid this dealership at all costs! It's worth it to drive to another Nissan dealer!!! read more

I just purchased a New Nissan Altima SV AWD car and these folks took really good care of me. Was in an out once the inspection was done on the new car in less than an hour to include all paperwork. I have always dreaded going to dealerships because it takes so long. Not at Alpine. read more

do not buy from alpine you will regret it . I bought a Nissan Ariya it broke down in less than 1 yr while in the shop they can even look at it another week the warranty will cover a rental for I week or up to 500, dollars that I need to pay for now and will be reimbursed later I regret buying an EV and regret buying it from alpine even more I explained to the service manager that when I purchased the vehicle they told me they would take care of any problems I would have and he told me yes sales will say anything to sell a car. read more

Things here have NOT improved since becoming Alpine from Larry Miller. I thought I would give them one more chance. I drive an EV and had an appt for a recall fix. I had a reminder call for the appt and specifically asked if a Leaf technician would be there for my appt. They couldn't answer my question but forwarded me to the Service Dept (I would prefer to call it the NO-Service Dept) and the phone was never picked up. I tried again. No answer. I called the Sales Dept and of course they couldn't check for me and forwarded me to another line in the "service" dept. No answer. I left a msg with no call back. I had a phone number saved for the Service Mgr, called left a msg, got no call back. I turned up this morning and (not surprisingly) they didn't have anyone available to service my car. I will NEVER go back to this Nissan dealer despite loving my Nissan Leaf. read more

If you are going to buy a car, this is the place to go! The provide quality at great prices. The Alpine Team is first class and great to work with. I can't recommend this dealership highly enough! read more

New ownership hasn't helped the customer service here. No communication about your vehicle, and they don't answer their phones.