THANKS FOR ROBBING ME CARMAX. I would leave no stars if I could. I went in there almost in tears…read morebecause my engine blew and I had to pay 4 grand to fix it even though it was covered under my "maxcare" warranty. Nobody even let me finish speaking. The old lady (I believe her name is Donna) in the service department was the most rude out of anyone. I absolutely regret buying my car here and would never recommend this terrible place to anyone. They could improve by NOT being a separate entity from their warranties that THEY SELL and by not hiring rude impatient people in customer service roles. THANKS FOR ROBBING ME CARMAX.

Unfortunately, the worst car shopping experience I have ever had due to customer service. To make a…read morelong & drawn out story short, I've bullet pointed the prominent contributions to my experience: Ordered a Mazda CX-30 to be shipped from Texas. January 15: Spoke with German, who said the vehicle was flagged for repair before shipping (later stated it was a title transfer issue). January 16: Informed reservation would expire the next day; told to schedule an appointment immediately. January 17: Asked about "express pick-up" before seeing or test driving the vehicle (declined). Met Aaron, who became primary salesperson. Test drove vehicle; decided to return Monday to finalize decision. Had to reschedule Monday appointment; Aaron said Saturday would be fine. January 20: Received message that vehicle hold was at 6 of 7 days and an appointment must be scheduled immediately to avoid losing reservation. Scheduled Saturday, 1/24/26 at 3 PM; received confirmation text. January 21 (6:29 PM): Cristiona (Sales Manager) stated appointment was scheduled in error and vehicle would be released unless customer came in that evening. Expressed frustration about lack of clarity regarding 7-day hold policy. Felt pressured to provide documentation to create buyer's order before second appointment. Declined to move forward without planned visit. Saturday Appointment: Noticed full tank showing only "170 miles until empty." Low key fob battery warning. Requested battery replacement and service check for gas gauge. Aaron agreed to replace batteries. Aaron and Cristiona refused service check on gas gauge; stated vehicle would self-adjust and referenced 10-day return policy. Felt pressured to complete purchase. Asked to leave vehicle on lot until partner could pick it up; felt unheard as Cristiona repeatedly focused on reservation expiring. Aaron commented, "I could never do her job," after interaction. Waited for finance processing while Aaron assisted other customers. Completed purchase; vehicle left on lot for later pickup. Vehicle Pickup: Full tank now read "160 miles until empty." Approximately 9 miles into drive home, "Engine Oil Level Low" warning appeared. Researched warning; advised to stop vehicle immediately due to potential low oil pressure. Upon parking at home: oil warning, tire pressure light, and low key fob battery warning all active. Contacted Dean (Sales Manager). Arranged for vehicle to be towed next morning. Service findings: Oil filter and drain plug seal leaking (required replacement). Battery disconnected and instrument cluster reset to correct gas gauge. All tires underinflated. Key fob batteries needed replacement. Frustrated because gas gauge and key battery issues were raised before purchase but not addressed. Requested dealership keep vehicle; planned to return it within return window. Attempted to contact Aaron regarding title assistance; message left on read. January 31: Called twice requesting Aaron; told messages would be relayed. No return call that evening or following business day. February 2: Returned to dealership to complete return agreement. Assisted by Casey. Casey acknowledged experience was not typical but stated he may have responded similarly regarding gas gauge concern. Aaron approached, asked what was wrong. Expressed dissatisfaction and lack of follow-up. Aaron stated he was busy until 9:30 PM Saturday; did not acknowledge lack of Monday follow-up. Observed unprofessional behavior (frustrated gestures, walked back to his desk and frustratingly pushed a chair, walked out of the office for 10 minutes). Overall experience included: Confusion and pressure regarding reservation/hold policy. Dismissal of mechanical concerns prior to purchase. Multiple preventable mechanical issues immediately after purchase. Lack of communication and follow-up from sales staff. Unprofessional conduct from management and sales representative. Result: Returned vehicle and lost trust in dealership due to poor communication, pressure tactics, unresolved mechanical concerns, and lack of accountability.

Got a flat tire at the beginning of my 10 hour road trip, stopped by and they got it done…read moreefficiently. Couldn't have got it done quick without the help of Simon! He really stepped up and made sure it was done fast.

Most horrible experience I have ever had. sales person Samantha gave me bad information that led me…read moreto buy a MUCH more expensive car which in itself is illegal. Then Greg got involved and he told me for 3 weeks he was going to take care of it and get me the veg I actually needed and wanted. During that time he assured me that it was totally fine to drive the car around despite me worrying about putting mileage on the car, but I'm not keeping. When Greg finally decides to seemingly be ready to get the car for me he informed me that I no longer have a new car and that they could look at treating it in towards the vehicle I wanted while offering me about $19,000 less than I paid for the car 3 1/2 weeks ago!! He wasn't done yet though after waiting until the day before I was supposed to have my wheelchair lift installed on the Forester and after telling me over and over again that he was getting it for me that he just couldn't get it that day.... He has now refused to get the vehicle at all. I went to call to have a conversation with him about this and he is picking up the phone and immediately hanging up on me because I told him that I was done playing his games and having my time wasted and that I absolutely had to have the car today. I was lied to every step of the process and I am now left with a vehicle that is not the car I need or want it does not have the specs that I was told it had and I will not be able to get my wheelchair onto my vehicle leaving me unable to do anything out in the for any links of time because I need my wheelchair! What's worse is that he knows I have a trip planned that is now only 10 days away and because he kept pushing it back and pushing it back if I can't get my Forrester and get it fitted with the wheelchair lift tomorrow as it's scheduled to be, I will have no way to be able to go on this trip that I have spent thousands of dollars on and 11 months planning!!

I had a great experience at O'Meara Ford, and I especially want to shout out Kaelan, my service…read moreadvisor. Kaelan was incredibly patient and helpful from start to finish. He walked me through all the logistics of my car repair, kept me informed throughout the entire process, and was very communicative, which made a stressful situation feel much more manageable. I really appreciated how transparent and responsive he was. I actually chose to drive about 30 minutes out of my way to come here after having ongoing issues with a closer dealership, and I'm really glad I did. The difference in service was noticeable, and it was absolutely worth the extra drive to feel confident my car was being handled properly. While there were a few additional services I couldn't take care of at the time, I definitely plan to come back in the future. For now, I'm just grateful to have my car back, running well, and to have had such a smooth experience overall. They also offer a shuttle, which is a great option if you need to get somewhere nearby while your car is being serviced. Highly recommend if you're looking for reliable service and good communication.

13 Days of Excuses, Incompetence, and a Dangerous Safety Hazard…read more ​This dealership has been around since 1913, but they operate with the incompetence of a business that opened yesterday. We purchased a truck on April 1st and were given five different "firm" pickup dates (the 4th, 7th, 8th, 10th, and 13th). ​The Endless Excuses: Over the 13 days it took to get our vehicle, we were given every excuse in the book: a safety inspection, needing a spare tire, a new headlight, "the machines are broken," and not having enough staff. The lack of communication was the most insulting part. When we finally confronted our salesman about the silence, we were essentially told that because it was his "day off," he saw no reason to respond to an upset client who had already handed over a $6,000 down payment. ​The Staff: ​Scott Rockefeller (Sales): Avoid at all costs. He is unprofessional, immature, and eventually resorted to name-calling when we asked for updates. He has no answers and pushes every failure onto management. ​Nathan Johnston (GSM): A total ghost. We were told we needed to talk to him, yet he was never "available" and his contact info was guarded like a secret. ​James Houtz (Internet Sales): Told us "everyone in the dealership" heard about our situation, yet no one reached out to resolve it. He gave us a firm 11:00 AM deadline for April 13th and then went silent. ​The Bright Spots: Nicholas Trujillo (Quick Lane) and Eissa Hizhley were the only professionals there. Nicholas found the finance team after they disappeared on us and made sure our daughters had drinks and snacks. Eissa stepped in to help when everyone else failed, despite it not being his job. ​The "Safety" Failure: We were told the 13-day delay was for a "safety check." After waiting an additional 3 hours for a final detail on the 13th, we got the truck home only to find a loose razor blade on the truck bed cover where our young children were playing. To claim you are doing "safety checks" for two weeks and then leave a razor blade in a vehicle is negligent and dangerous. ​ We had every dealership sticker stripped off the truck because I refuse to promote a business this careless. They claim to use CarMax as an example of "what not to do," but they are currently the gold standard for how to lose a customer's trust and respect

The level of service was actually surprising. Everyone I spoke with there were super friendly and…read moreattentive and seemed to love working there

This review is for the service department. It truly blows my mind that this place operates as a…read more"business." I took my van in for a manufacturer recall and an oil change. They called to tell me one of the employees was parking my van and accidentally crashed into a light post which resulted in a foot-long dent along my driver-side door. I accept that mistakes happen so I was extremely kind and said it's okay. They took advantage of my kindness and still had the audacity to charge me for the oil change. Later when I called to see when I could drop my van off to get the door fixed, they said to come drop it off and it would take 1-2 days for repair. They completely lied to me, as they had not even checked with the body shop how long it would take or what the repair entailed. They could have done this before telling me to drop it off, but instead I had to go 16 days without my only vehicle because they had to order a completely new door. This disrupted my whole life, I couldn't get to work, and they never offered to provide me with a rental vehicle, or at least a timeline of when I could expect my vehicle back to make appropriate plans. Every single time I called (almost every day), they said they would call me back with more information and never did, and I finally started calling the body shop instead of them. It really started to feel like they were wasting my time on purpose. The door was delivered and it took them DAYS to get it over to the body shop NEXT DOOR. When all was finally said and done, I went to pick up my van from the body shop and Larry Miller's was withholding the PO because of a "systems complication." I have never experienced worse customer service in my life. I met the situation with kindness and understanding and was met with disrespect and just trampled all over. I'd like to share the names of the people I dealt with: Kiersten and Julianne, Kayla, and the service manager (I think his name was Brandon).

I accompanied my daughter to Enterprise Car Sales in Thornton, Colorado after making an…read moreappointment. We were promptly met by Sophia who helped us buy a beautifully maintained 2026 Hyundai Tucson SUV with 21,000 miles on it at a very fair price. No pressure . No updating. Just courtesy, helpfulness and diligence. The car was in perfect condition condition, well serviced and Sophia walked us through the details, helped us with financing, had the car detailed, gave us a very fair price on our trade in and had us out the door in 2 hours. My daughter is elated and I was impressed. I would urge anyone in search of a used vehicle at a fair price to contact Sophia at Enterprise Car Sales in Thornton. By the way, her manager and customer service representative did a lot to help this Provo smoothly, so kudos to them as well!

We came back from West Virginia to buy a second car from Mark McCoy. Ask for him by name. He is a…read moredelight to work with. He is professional , knowledgeable and made our car buying experience enjoyable and pleasant.

If you want the best experience buying a car, go see Leo at this location. He's a great resource…read moreand knows a ton about all the cars. He's not a typical salesman, we didn't feel that unpleasant pressure like we've experienced at all the other dealerships. Just a super nice guy, knows a ton, and did everything he could to advocate for us to get a car we love. The rest of the crew was great to work with as well, all very nice and enjoyed working with them. If you're turned off by how other dealerships work, give Leo a shot, it was a genuinely pleasant experience..

Bought my car here a few years ago and love it. However, I came in last week for an alignment and…read morehad to come in two more times after to get it done correctly. Each time I came in with an appointment after letting them know the alignment was still off and had to wait around 3 - 4 hours. Today they finally fixed my alignment at no extra charge, since I paid for it 2 visits ago. A silver lining is that every visit, the Service members were very kind, respectful, and clear in their communication which makes a huge difference. I still would not recommend getting serviced here though, as it seems that they don't thoroughly check their work the first time to ensure you're getting what you paid for. I've unfortunately lost about 10 hours of my life to the waiting room in the span of a week for such a minor service. Big shoutout to Trenton though, he was a big help today in getting this problem fixed finally. If you do choose to service your car here, ask for him!

Got my first car from here in June 2025 and I got a nearly brand new vehicle with a warranty that…read moregets me where I need to go with confidence, Being a new owner of a vehicle is nerve wracking and these guys set me up for success thanks to everyone here and Isaiah sales man

The intros, punctuality, communication, clarity of the potential products they're selling, customer…read moreservice pre/during/after the sale..the big screen in the lobby I waited an hr for, was nice I guess. Didn't go there to watch TV tho. This conglomerate sadly embodies what "Big Automotive" has become. What these clowns should be saying is: "We don't haggle with customers"..NOT "we don't haggle over pricing" Do they just buy these vehicles at just 1 set hard price. 2 days after rolled off lot, engine lite on, which brings up "How did it pass emissions?" Flat tire w old stripped lugs. Hope that tire you swapped out works well for someone. You couldn't pay me to find a compliment here

My VW broke down leaving DIA, I'm hours away from home. This was the closest VW dealer to tow to…read more David M. in service was a savior! He stayed there late for me and ensured I was able to get a loaner car to get me home safe. He followed up the next day to keep me informed of the repair schedule. Although it is a VW issue, not an O'Meara issue, David took ownership of the situation and went above and beyond to help me out.

After bringing my vehicle in for service, it was returned to me with an active oil leak that had…read morenot been disclosed, or addressed prior to release. After leaving the dealership, I discovered a video from the service tech saying that I have a pretty big oil leak--an issue that should have been caught and communicated while the vehicle was still in your possession, especially given that I was there specifically for an oil change. When I reached out regarding this, following the video I was sent, I received the following response from Service Advisor Issac explaining: "We use 2 systems here, 1 to check in cars and invoice repairs and the other to track cars throughout the shop and send recommendations for repairs. When the estimate came to me all it had was the pollen filter on it which I forwarded to you. Then Tim got involved and we closed out the repair, and you paid for the oil change and left. The tech forgot to send an additional recommendation for the oil leak diagnosis, and I didn't see it until you mentioned it and I reviewed the video." This clearly confirms that the oil leak was identified (or should have been identified) during service but was not properly communicated or acted on before the vehicle was returned to me. It is unacceptable that a vehicle would be released in this condition due to an internal process failure or oversight. Releasing a vehicle with an active oil leak raises serious safety and mechanical concerns. Oil leaks can lead to engine damage, reduced lubrication, and potential failure if not addressed. Had something occurred as a result of this negligence, I would like to understand who would have been held responsible. My vehicle was returned to me in a compromised condition without my knowledge, which is both unsafe and unacceptable. I also want to emphasize my long-standing relationship with O'Meara. I have personally purchased two vehicles from your dealership and have consistently chosen O'Meara for service because of the positive experiences I've had in the past. Additionally, I was a friend of Steve Stern (now at Emich), which further influenced my decision to continue doing business with your organization. Over the years, I have referred countless friends, family members, and colleagues to O'Meara with confidence. Because of this history, this situation is especially disappointing. The handling of my vehicle, combined with the lack of accountability, has completely eroded my trust. As it stands, I will no longer be purchasing future vehicles from O'Meara, nor will I be returning for any service. I will also no longer feel comfortable recommending your dealership to others. This could have been handled very differently, and it's unfortunate that it has resulted in the loss of a loyal customer and the referrals that came with it.

I don't know about everyone else, but I had a great buying experience with Jayden buying my new…read moreKia. He went above & beyond by bringing my Kia to my home. I will be back..

Excellent salesperson (Brooke), her efforts and communication were great during Subaru 2020 Impreza…read morecar purchase. Great first car for my college son. Unfortunately, a pretty negative review due to the $3,000+ post-purchase repair costs. Details attached to this review. We knew and provided the dealer with written evidence that repairs were needed. Grand Kia Services/Mgmt would only approve a $2,000 "as is" discount. That discount only covered roughly two-thirds of the repair costs. The service team, after making us wait a few hours, did not believe repairs were $3,000+.

Allen in the service department and his team are phenomenal! They replaced a catalytic converter,…read moresever fluids and my spark plugs, and fixed a minor leak I had! Super professional and easy to work with!

So let me take you on a journey--a tale of cars, chaos, and customer service purgatory…read more In April, I bought a car. Probably the fastest car-buying experience of my life. I called the dealership, explained my situation, told them what I could put down, and they gave me a list. I showed up, test drove one, signed some paperwork, slapped some cash on the table, and drove off into the sunset. The car needed a little TLC--they were waiting on parts--so I picked it up a week later. No biggie. Fast forward. First temp tag? Expiring in June. I called the Colorado DMV and was told Denver County is about two months behind in processing paperwork. Great. They said, "Just call the dealership, they'll get you a second temp tag. You're fine." I call, they say, "Sure! Come on in." I get the second temp tag--expires August 20. Still breezy. Then it gets spicy. It's now August 13, and I call Denver DMV to see what's up. Spoiler: they still haven't received any paperwork. They tell me to call the dealership and ask what address they sent it to and if there's a tracking number. Easy enough, right? WRONG. Their phone system is a glitchy nightmare. I'm stuck in a "press 5 for..." automated hell-loop until someone from sales randomly picks up. I ask to be transferred to Finance, and guess what? I get dumped into a voicemail box that hasn't even been set up. Lovely. I call again, beg the same sales guy to physically walk into the Finance office and find someone--anyone--to talk to me. I'm not hanging up. We're in this now. Eventually, a new Finance Manager picks up (she started two weeks ago, poor thing). I explain the situation, she says she'll look into it and call me back. Thirty minutes later: Ring ring! She tells me there's a note in my file. Apparently, the Power of Attorney from the previous owner wasn't signed correctly. The VITU system they use kicked it back. She's waiting for their clerk to send her the seller's contact info so they can ask him to come back in and fix it. Fine. She says she'll update me once she talks to him. So I call the Denver DMV to give them the update--mention the POA issue and the VITU system. They go, "We don't do anything electronically. Mail or walk-in only." Wait, what? I text the Finance Manager: "DMV says nothing electronic--how was it sent?" She replies: "VITU. That's all we use!" Cue the eye twitch. The very sweet DMV rep then tells me I need to demand two things: 1. That the dealership hand-deliver the paperwork to DMV 2. That they get me a third temp tag (even though technically you're only allowed two) So now I start calling sister dealerships to get in touch with someone--anyone--in upper management, because I'm done playing Button Roulette with their phone system. I finally get the GM on the phone. Big mistake. Zero urgency, zero care--just a guy shrugging his way through my nightmare. Useless. Later that day, the Finance Manager calls back. The old owner is out of state but will be back Saturday night. They schedule him to come in Monday morning. Monday afternoon: I call for a status update. Back into the phone loop dungeon I go. Finally get her on the line and she says his flight got delayed and he's coming in Monday night. I'm sorry, how does a Saturday flight delay a Monday morning appointment? Make that make sense. I ask if they're still planning to walk the paperwork into the DMV and get me a temp tag like we discussed. She says, "I don't know. I'll have to ask." WHAT? You told me last week you were doing that!! Tuesday morning: I call again. Sales Manager (let's call him Silver, because he shines just as much as a tarnished spoon) says a runner is on their way to drop off the paperwork. Previous owner came in last night and signed the POA. Cool. So I call DMV around 1:30 to check... Nothing. No record of any paperwork. I call Silver back. Things get heated. He's rude, dismissive, and basically acts like this is all some other department's problem. I ask for the titling clerk's number. He practically chucks it at me. Enter: The Title Clerk. Sweetest person in this entire mess. She explains that nothing's been processed yet--because she rejected the POA weeks ago. Oh, and VITU doesn't even talk to the City/County of Denver, only the State. So of course Denver DMV has no record of it. She then drops this gem: "The previous owner doesn't even live in Colorado anymore. He flew in from Wisconsin just to sign the POA last night." AND "No one told me anything about sending a runner to the DMV today. If they had, I would've told them it's going tomorrow." So yeah--everything Finance Dragon, Silver, and Useless GM told me? Lies. Every last word. Turns out, she was the only title clerk for FIVE dealerships over the last few months. No wonder she's behind.