Ryan Patrick was our sales person and he was informative, and responsive . He kept us up to date on the trends and remained in touch after the test drive. We weren't under any pressure. We needed a safe car for our teen and the purchasing process turned out to be a pleasant experience. We have already referred Ryan to our friends. Incidentally, we purchased a new car. We had been looking for a used car. However, do your homework because there are new cars priced at or below the price of a used car. This was the case with a Sentra we looked at. read more

Allen in the service department and his team are phenomenal! They replaced a catalytic converter, sever fluids and my spark plugs, and fixed a minor leak I had! Super professional and easy to work with! read more

So let me take you on a journey--a tale of cars, chaos, and customer service purgatory. In April, I bought a car. Probably the fastest car-buying experience of my life. I called the dealership, explained my situation, told them what I could put down, and they gave me a list. I showed up, test drove one, signed some paperwork, slapped some cash on the table, and drove off into the sunset. The car needed a little TLC--they were waiting on parts--so I picked it up a week later. No biggie. Fast forward. First temp tag? Expiring in June. I called the Colorado DMV and was told Denver County is about two months behind in processing paperwork. Great. They said, "Just call the dealership, they'll get you a second temp tag. You're fine." I call, they say, "Sure! Come on in." I get the second temp tag--expires August 20. Still breezy. Then it gets spicy. It's now August 13, and I call Denver DMV to see what's up. Spoiler: they still haven't received any paperwork. They tell me to call the dealership and ask what address they sent it to and if there's a tracking number. Easy enough, right? WRONG. Their phone system is a glitchy nightmare. I'm stuck in a "press 5 for..." automated hell-loop until someone from sales randomly picks up. I ask to be transferred to Finance, and guess what? I get dumped into a voicemail box that hasn't even been set up. Lovely. I call again, beg the same sales guy to physically walk into the Finance office and find someone--anyone--to talk to me. I'm not hanging up. We're in this now. Eventually, a new Finance Manager picks up (she started two weeks ago, poor thing). I explain the situation, she says she'll look into it and call me back. Thirty minutes later: Ring ring! She tells me there's a note in my file. Apparently, the Power of Attorney from the previous owner wasn't signed correctly. The VITU system they use kicked it back. She's waiting for their clerk to send her the seller's contact info so they can ask him to come back in and fix it. Fine. She says she'll update me once she talks to him. So I call the Denver DMV to give them the update--mention the POA issue and the VITU system. They go, "We don't do anything electronically. Mail or walk-in only." Wait, what? I text the Finance Manager: "DMV says nothing electronic--how was it sent?" She replies: "VITU. That's all we use!" Cue the eye twitch. The very sweet DMV rep then tells me I need to demand two things: 1. That the dealership hand-deliver the paperwork to DMV 2. That they get me a third temp tag (even though technically you're only allowed two) So now I start calling sister dealerships to get in touch with someone--anyone--in upper management, because I'm done playing Button Roulette with their phone system. I finally get the GM on the phone. Big mistake. Zero urgency, zero care--just a guy shrugging his way through my nightmare. Useless. Later that day, the Finance Manager calls back. The old owner is out of state but will be back Saturday night. They schedule him to come in Monday morning. Monday afternoon: I call for a status update. Back into the phone loop dungeon I go. Finally get her on the line and she says his flight got delayed and he's coming in Monday night. I'm sorry, how does a Saturday flight delay a Monday morning appointment? Make that make sense. I ask if they're still planning to walk the paperwork into the DMV and get me a temp tag like we discussed. She says, "I don't know. I'll have to ask." WHAT? You told me last week you were doing that!! Tuesday morning: I call again. Sales Manager (let's call him Silver, because he shines just as much as a tarnished spoon) says a runner is on their way to drop off the paperwork. Previous owner came in last night and signed the POA. Cool. So I call DMV around 1:30 to check... Nothing. No record of any paperwork. I call Silver back. Things get heated. He's rude, dismissive, and basically acts like this is all some other department's problem. I ask for the titling clerk's number. He practically chucks it at me. Enter: The Title Clerk. Sweetest person in this entire mess. She explains that nothing's been processed yet--because she rejected the POA weeks ago. Oh, and VITU doesn't even talk to the City/County of Denver, only the State. So of course Denver DMV has no record of it. She then drops this gem: "The previous owner doesn't even live in Colorado anymore. He flew in from Wisconsin just to sign the POA last night." AND "No one told me anything about sending a runner to the DMV today. If they had, I would've told them it's going tomorrow." So yeah--everything Finance Dragon, Silver, and Useless GM told me? Lies. Every last word. Turns out, she was the only title clerk for FIVE dealerships over the last few months. No wonder she's behind. read more

Buyer Beware Lease promises fell apart the second the ink dried. The finance manager was aloof, the service manager couldn't be bothered, and the GM dodged responsibility at every turn. Misleading, dismissive, and flat-out useless--easily the worst dealership experience I've had. Run from this place--empty promises, aloof managers, and zero accountability. read more

Dulce was great and worked diligently to find me the perfect vehicle. She even delivered the vehicle to me personally. Dulce is the only sales person I will use going forward. read more

Larry H. Miller Nissan 104th - Car Dealers Near Me - Denver, Colorado

Had an appointment in the middle of the day on a weekday. First of all it took almost 2 hours for an oil change. Every other time I've come in for anything I got calls and messages about other work my car will need soon, but this time I wasn't informed of anything else my car needed until I already paid and got my keys back. Turns out there's something wrong with my breaks and I desperately need new tires. I would've gladly added it to my appointment but now I'll have to find another time to take my car in inconvenient and scary to drive like this read more

If I could give 0 stars, I would. Do not bring your business here! The service manager Yago pretends to help customers, but will never answer a phone call or have an answer to a question when the time comes. The GM & finance manager will never answer a phone call, or email and when you finally talk to them, they joke around, and act like teenagers. This was the absolute worst experience I've ever had! read more

DO NOT buy a car here. They lie about everything I'm still waiting 2 weeks later for my temporary registration they forgot to deliver with my car. They don't respond, they started to ignore my car. Don't do it go to a different dealer. Not only this but my car is a lease and in the lease agreement it says services are free. Went today and they told me I had to pay. If you want a competent dealer with smart employees look somewhere else. The owner and the workers all have their heads up their.... never seen more incompetent people in my life. read more

A lot of promises with no follow up. Do I recommend Nissan? YES. Do I recommend this dealership? NO! This location is dirty and run down. If it wouldnt have closest dealership to us I would have never bought from them. Don't even get me started on the service department. read more

This was my first time buying a car through a dealership and my experience was very pleasant! Travis helped me out with making a hard situation easy and answered all of my questions. He made the process as simple as possible which I'm grateful for considering buying a car is stressful! Tyler and Rafael also helped and made me feel comfortable with my choice. I spent several hours at this location but felt comfortable the whole time. I am grateful for a great experience and would recommend coming here to look for a new vehicle! read more

Don't trust them Recently purchased a vehicle at Larry H Miller Nissan, very sketchy sales team, was way overcharged, no one was honest. buy from anyone else in town, you'll get a better deal. key fob does not work. should have walked away from the deal. insist on seelong the car fax, the dealer read it off the computer then put it in the office so we could not read it. was told I was getting the car at 7%, paperwork shows 9.09%. I have great credit. These slimy jerks still exist and work at Larry H Miller Nissan. All I can say is Karma will get you and all you hold dear. I Should have gone with my gut and walked out. read more

I purchased a service plan when I purchased a vehicle from the dealership. I was clearly stated I will get my three service packs. Showed up today and they informed me that the time period expired. I explained it explicitly asked that when I purchased the plan. NEVER BUY THE SERVICE PLAN FROM THIS DEALERSHIP. It's a scam, especially if you drive low mileage. read more

I would like to give a negative start review!!! Bought a brand new car, there! The days later the stereo/computer screen stopped working! They say part is on back order. I had a rental car for a month while my brand new car sat in their service department. They called me staying that I had to bring back the loaner car immediately and pick up my car that was still broken with no radio or working screen. I drive all day as a home health nurse and need the hands free calling and stereo! They didn't care! I picked my car up and drove in silence to a store. Got it and noticed a large dent on the hood and a scratch. I took pictures sent via text to both service manager and general manager. Both told me they no longer work for the company and now the company is Alpine Nissan!!!! I spoke to Becky in service department who said she'd get back to me. I spoke to Joe who is a manager who said he'd call me after a meeting and we will solve this. I haven't received a call from either of them since two weeks! I called and spoke to service department Jeremy who told me my only recourse is to wait for the part that they have NO idea when they will get it out trade in the car and they will give me the most they can!!! I refuse to lose any more than I have already! I've been driving around without a radio or handsfree calling and a dent in my hood and a scratch ever since! Jeremy told me now that they are a different company ALPINE Nissan they aren't the ones who I need to go after. He told me my complaints are with Larry H Miller who is it if business! I had the damn car 3 days!!!!!!! This is such bull crap!!! I'm going to make sure that everyone I can possibly tell knows what horrible treatment Nissan has given me! It's now been 3 months!!! Still nothing! I'll never buy from Nissan again and suggest you don't either!!!! read more

I traded in my Nissan Sentra and also purchased a new one. I was offered $3,000 for my old Nissan but only received $1,000. Also they detailed my car before I bought it and there are swirl marks all over it. Looks like hell. I had to ask them to vacuum the car and clean the windows when I was ready to drive off the lot. I guess that's what you get when you spend over 20,000 at that place. One salesperson called me three times and kept hounding me over the phone. I just stopped answering. read more

awful people to deal with. They made an appointment with me to see a vehicle at 11am. They told me to contact a salesman who never got back with me two days later. When I called the day of my appointment, which I'm glad i did the girl said the car wasn't there and would probably be there around 2. She was very indifferent and didn't even apologize for making an appointment and not calling me to let me know that the car wasn't there. I would have driven an hour for nothing. I never got a call or an email from the salesperson who was supposed to be my contact person. I can see why there are so many 1 stars for this dealership. If there was a zero star I would give it. I really dodged the bullet not dealing with them :( read more

After a good experience with buying my vehicle from LM Nissan several years ago, I decided to sell my used car to them. They paid off the remaining balance of my loan, but have yet to pay me the difference for my vehicle which is about $3,700. I've left multiple voice messages for people in their business office (Haley and another individual) and no one returns my call. I am getting really frustrated. You have my car and I have not been paid!! I'm really regretting doing business with this dealership. read more

Horrible service center! I sat on hold for 30 mins to find out if I need an appointment for an oil change to be told 1. I called the Chrysler dealership and not Nissan, she said they can still do it if I want and then 2. They stopped accepting walk in appointments for oil changes at 8am today after the lady tells me no more walk in after 2pm! She was very unclear if they make appointments for oil changes but then after pushing I find out The next available option for oil change is 2 weeks away. So I call the Nissan dealership and am told they are not taking anymore walk-in for people who want to wait for their car to be done. How does that make sense? If I want to wait isn't that my choice? I tried to tell the guy on The phone the only day I can do it will be next Friday so he offers me Tuesday. The last time I called I was told I do not need an appointment and to bring my car in as walk in. My husband insisted I call this time to make sure and this is what I am told. These people need to get organized and better customer service! Even buying this car was horrible! The only reason I am going here to get my oil change is because I was suckered into buying oil changes when I bought the car! In summary, DONT BUY A CAR FROM LARRY H. MILLER! read more

(Heavy Sigh) Nissan as a brand is great. LHM 104th location has significant room for improvement. I recently was looking to trade in a vehicle that I currently have for a newer vehicle. The vibe that is immediately felt when you walk through the door is very mundane and lackluster. Far from your typical enthusiastic sales person. While of course no one wants to be haggled and fast talked, you also want to feel like you're talking to someone knowledgeable. None of the 4 sales associates that I encountered possess that character trait. This was an extremely boring and underwhelming car shopping experience. None of the sales people seemed to know anything about cars, A LOT of the vehicles advertised on the site are either not available due to mechanical issues. So if you see a car on the website that says "just arrived", I recommend calling first because it's probably false advertising just to get you in the door. Very shady practices for anyone who values their time. I was also told by one of the sales managers that they are backed up on "reconditioning" vehicles for sale because one of their mechanics up and quit and they were just finally able to replace them so they are backed up. Just an unfortunate, disappointing experience overall. That place is dead on the inside, might as well be a funeral home. It's cold and unwelcoming. Just drive to a different location or a different dealership all together because THIS IS NOT IT!! read more

I purchased a used Infinity from Larr H Miller Nissan. The gave me two key fobs one Nissan and one Infinity. The Infinity Key Fob did not work. They said it was the battery and replaced it. They tried to collect $10 for a key even thought I just bought the Infinity from them. The battery did not fix the problem and the key fob still didn't work. They didn't replace it. They sure were happy to collect my money. Poor Poor customer service. read more

I would select zero stars if there was an option. These people are liars and con artists. I was trying to get a used car and they kept me there for hours "working on a deal". I didn't have my social security card, so I was planning on getting it and returning the next day. The saleswoman texted me and said I was approved with my small down payment and that we would finish business the next day. I went down there after work and was out off on someone else, she took my paperwork to the finance manager and they were all making fun of me ( hint hint your showroom carries sound very well). Well I was never approved, and left feeling completely embarrassed. F**k that place and those pieces of shit people that work there. read more

Larry H. Miller Nissan 104th - Car Dealers Near Me - Denver, Colorado

Got a great Jeep at this dealership however they we're deceptive in the fact that they said I would get a 55" TV with "any purchase" when I asked they said it didn't apply to my deal because they took less money during negotiations which was also deceptive the price in their ad on Facebook was $22,698 I ask them to lower it they said they would go from $24,000 to the $21,679 I paid. So they advertise the Jeep at $22,698 but when I got there it was $24,000. Pretty shady in my opinion they have other ads for used vehicles that promise a TV but I think it's just to get you in the door. Plus I only got one key that cost me $190. And they said to call Edward to handle my dispute however the number they gave me was bad and I never got to talk to Edward not that he was gonna do anything about it anyway. Not very professional if you ask me. Joseph Cordova read more

This is the first dealership I went to after moving to the area with my Rogue. Very professional and friendly check in staff in service. Looked around for a new vehicle as well. Sales staff is very dedicated and relaxed. When it came down to crunching numbers to get an idea of where we were at they wasted our time by not checking our credit first. Service is another story. One of their guys literally laughed in my face when I was looking for new tires and told him I still had the original Continentals on the car. After that I took the car to Nissan Boulder for maintenance. They started making mistakes after a while so I went back to Nissan 104. And that's how the story ends. On routine checkups/oil changes they usually replenish the windshield wiper fluid. Not anymore. They offered an oil change discount plan which I accepted, but at the next visit they can't find it in their system. All of a sudden my car's mpg has reduced significantly from 26.8 to 21.8 after they supposedly cleaned the injection system and what not. All in all, I can't say I am happy with their performance overall. read more

needed service on my Nissian so you make an appointment for 1 pm I drop the truck off an hour early they take it back they say it will be ready by 3pm a little before 3pm it will be ready at 330pm it's now 430pm and still no update except the tech screwed up and it will be just awhile longer mean while according to their service app it still hasn't even been looked at. worst service ever go somewhere else even if its a further drive. read more

Just traded in my Suzuki SX4 for a Ford Transit. They offered me an incredibly competitive trade in price, and even worked with me on the cost of the transit. Not only that, but on the day of pick up they even helped take out the metal divider in my transit! I was hesitant to go through a dealer, but my experience at Nissan was straightforward and effortless. 10/10 would recommend. Ask for Sterling Spencer. Best salesman ever. No pressure, but LOTS of help. Thanks again read more

Larry H. Miller Nissan 104th - Car Dealers Near Me - Denver, Colorado

This is the worst dealership I have EVER dealt with. I bought my truck in July of 20. It is now October and I still can't get my tags because these morons keep titling it in their name and not mine!! Twice they have sent the wrong paperwork to Weld county. If you call the sales number no one EVER answers!! Perpetual phone loop. Do not buy here!!! read more

I Called this dealership around 5:00 to see if a used vehicle I was interested in was still available. The call prompted me to press 1 for Sales and 2 for Service. I pressed 1, and it rang about 15 times and then it went back to the original prompt, which once again I pressed 1 and the phone rang another 15 times and then when back to the original prompt. I guess they have so much business that they are to busy to answer their phones and take care of the clients calling in. Horrible service. read more

Bought a used car from this dealer. Waiting to close the deal, a cash purchase, was ridiculous. They had one key for the car, and it was bent, so we asked about getting another one. They said 'Take it to the Ford Dealer (it's a Ford vehicle), get the second key, and we'll pay you what it costs'. My wife wanted to get the car, we had invested a ton of time, so we made the mistake of driving off the lot with it. That was 4 months ago. We got the second key within 2 weeks, paid for it, sent a copy of the bill to them. Several emails, a couple of conversations, and months later, they sent us a check for about half of what the key cost. Classic bait and switch and lying to close the deal. Avoid. read more

Worst service EVER! I bought a new Jeep a year ago here. My buying experience was really good. Marco sold me the car and their manager understood that I didn't want to be there all day and got me through the buying process in about an hour and a half. I was pleased and loved my new Jeep. From that point on I can't imagine a worse experience. About 2 weeks in an indicator light came on showing that my start/stop feature wasn't working. I called their service department two different times and had to leave a message both times. I didn't get a call back either time. I had to stop by the dealership the following week to pick up another key for my Jeep and mentioned the problem I was having. The sales manager that I was speaking with apologized and promised to have someone call me the next day to get it handled. Never called. I vowed never to come back. But a few weeks ago I got a nail in my tire. Thought I would try to get it fixed, my oil changed, and the start stop addressed all at once and since this dealership is so convenient for me decided to give it one more try. I scheduled an appointment on line since I could never get a call back. There wasn't an option for warranty work or anything else that really described the work I needed done, so I just left a thorough note in the comments describing the work I needed done. I showed up this morning and they told me that they couldn't do the work that I needed because of the type of appointment that I had scheduled online. Wouldn't even talk to me about the problem. WILL NEVER set foot in there again. Don't buy a car there regardless of how convenient you think it might be. Just look at the other reviews. You'll be better off driving somewhere else to get your car and to get it serviced. read more

I went to Larry Miller Nissan because they participate in the Costco program. I knew exactly what car I wanted so I thought it would be a quick process since I would arrive knowing the price. It was not quick. I knew considerably more about the Leaf than the sales guy who spent most of our test drive complaining about his wife to my husband. The real kicker is the nickel and diming to add to the price. I was charged $195 for nitrogen in the tires. I was told it is a fixed cost added to the negotiated Costco price. I declined every other add on including the one added to the payment price when I met with the Finance guy. The disgusting thing is that I did not even get Nitrogen filled tires. It is cold today and I can see the tire pressure change as it warms up! I have called and sent emails and no one there has responded to my request to be refunded $195 read more

When does it end? This dealership is a joke. No support from management for a defective vehicle and they don't even want to call you back or help you when they owe you money. I would not recommend this dealership at all. Go somewhere else. You'll be happy you did. read more

If I could give them zero stars, I would. I leased a vehicle 3.5 years ago and was promised by the sales person that if I returned the car in amazing condition, with new tires/windshield and under miles... I wouldn't have to pay the disposition fee(turn in fee). Now, they won't back up what they say and I'm stuck with a $428 fee that pays for what!? Nothing. Spoke with Jeremiah, the general manager, and he basically said, "too bad. You have to pay." Disrespectful, rude, and they burn you for turning in an immaculate car. Don't shop or buy a car from here. You will regret it! read more

Just wanted to warn others who find themselves possibly buying a car here. The sales staff is great. But the Service is the worst experience I have ever had as a consumer. I mean the worst. I regret getting my car there because dealing with warranty issues has been so time consuming and I still don't have resolution. My first warranty issue was a faulty tail light that needed to be replaced. I bring it in. They replace it. And as I drove off my blinker was blinking fast indicating that the bulb or something wasn't working. I bring it back and they look at it real quick. It turns out that the service tech didn't even plug it in. On top of that there were a bunch of tiny scratches all over the bumper. Apparently the tech left the light hang and scratched the bumper as we he was working on it. I drop it off for 4 day while they paint my bumper. Then I took it on to have the vehicles oil changed. I did the penny test to see where my tires thread were. I noticed that the front tires were worn down considerably. I brought the car in for an oil change and they told me that the rotate the tires every time there is an oil change. I get the car drive it home and noticed that the rotation was never done. I had to drive 20 miles back to the dealership to have them finish the job. Next I notice there is a leak coming from the windshield every time I drive in a storm. Or car wash. I bring it to them. The order new door gaskets . A few days later I take the car in and they change it out. Trusting that the job was the resolution I drive off. A week later I take it to the car wash. Its still leaking. I bring it in again , they blame the sunroof. They readjust the sunroof and tell me that they tested it and that it should be fine. Two weeks later while driving in a storm, water starts leaking in the front windshield again. Im waiting on an upcoming appointment to get this resolved. My overall impression is that the staff are not led to believe the customer satisfaction is important. Performance is" let's find the easy way out and hope it works out." They never test anything that they claim to fix. In my opinion poor performance as a group comes from an even worse performing management team. Things will not be getting better until upper management makes some changes in how they are handling customer and quality control. Needless to say, this will be my last Auto Nation Nissan 104th vehicle that I buy. If you have bought a car from them, remember you can take it to any Nissan dealer to get serviced. And that's exactly what I will be doing going further. read more

I give this dealership two stars for a few reasons: 1) I feel like they wasted my time. I was stuck with a new employee (not his fault) who led me in circles around the lot and didn't know the inventory well. 2) I spent 40 minutes of them just talking to their manager to figure out how to get me to buy a car. I sat there, with my annoyed mother in law (we had been to many dealerships) and grew more frustrated with every passing minute. I had better things to do - I went to about 6 dealerships and this one wasn't that great. The manager tried to hard sell me into a Pontiac G6, which I told him several times that I did not want a Pontiac, they're awful in my opinion. When you're car shopping, nothing is worse than being stalled while they try to sell you something you don't want. read more

AutoNation Nissan was my first stop for a new (used but new to me) car. I knew exactly what I wanted and - although it was a long shot - Rahul was able to find it in their inventory! My budget matched perfectly and everything was entirely effortless. The whole deal was transparent and I feel like I received a great deal. The extra warranty was completely worth it and they even threw in two years of complementary oil changes. Rahul even went out of his way to deliver my new mini cooper to me so I wasn't waiting around the dealership on a super busy Saturday. I was nervous about the whole process but he made me feel very comfortable and guided me through it all. I will definitely update again after I have my first service with the other side. read more

I will never purchase from this dealership again. I bought my vehicle 4 years ago, certified pre-owned expecting it to be in good condition because of this, it was only 2 years old and was still under warranty. I wasn't thrilled with how long it took to purchase this car (all day when I wasn't even financing), or how they had a for sale sign on my trade in before I'd signed any paperwork, but I could forgive that. However, when the first few problems popped up soon after purchasing it, they were useless, they couldn't even help with a tire valve (the previous owner put fancy rhinestone covers on the valves, which Nissan never checked, they were melted to the valves and they had to be replaced--they wanted to charge me for this). We ended up going to Lakewood Nissan, they were great and took care of everything. Seems the car had been in a front end collision prior to our purchase, they also replaced the faulty radiator which was still under warranty, and took care of some wiring. Why a review 4 years later? Because I don't believe they ever did anything but vacuum the car (and they did it poorly, there was a large amount of goldfish crackers living under the back seat from the previous owner). I paid for a pre-certified car and it has not been safe to drive. We've been doing regular maintenance on the car like we're supposed to, and finally a wear item wears out (the alternator) so we replace it...and we discover all the places in the passenger front end of my car that are CABLE TIED TOGETHER. We understood it had been in an accident and repaired. But cable ties where there should be clips or bolts is just shoddy mechanic work, and things are now wearing because of cable ties around it and a small light in the front had fallen out because the clip was broken and yes, it was cable tied, and this is just crazy. This is a truck, it should not be cable tied together. We're not talking about high dollar parts, we are talking about vehicle specific fasteners that any dealership should have in stock, nothing I can buy at the auto part store. They didn't even check it well enough to see it was cable tied everywhere, or they didn't care. Neither is acceptable. I love my vehicle, and will continue to take it to the other dealership that seems to care a lot more about customer service and that I trust to fix it so I have a safe car to drive. Very disappointed in Larry Miller Nissan. Never again. read more

This is definitely a standard dealership, and in retrospect they totally pulled a bunch of sleazy tactics on me. BUT... I walked out with a brand new car after a few hours of test driving, talks, and financing. This place runs like a well-oiled machine, and I love my pretty new Versa. The internet sales manager, Jon Dennison, is nice enough. My review is subject to change if they don't follow through on those free oil changes or warranty coverage though! read more

One and a half stars. The sales team was attentive but kind of sleezy. Didn't feel like we were listened to and wouldn't feel comfortable buying a car here. Even the manager turned us off from this dealership. read more

Larry H. Miller Nissan 104th - This is practical for mountain driving right? - Car Dealers Near Me - Denver, Colorado

This review is based on a 2006 Murano that I leased from Go Nissan in 2006 and returned at the end of the lease in 2009. Every single bit of the experience couldn't have been any better. Even the car was perfect, though I can't give credit for that to the dealership. I started my relationship by working with their Internet Sales department. They were very responsive and helpful without making me feel any high pressure sales tactics. I had all of my questions answered via email or over the phone. One night I decided to go check out the different paint colors in person. They had a loaded Murano and I was really into it. It was about 7:30PM and we hadn't even discussed my trade in. They took a look at it (a very clean 1999 Jeep Grand Cherokee) and gave me a very good price for it without even taking it for a drive. That convinced me to go ahead and lease the Murano I had my eye on. The paperwork was so easy, and they answered all of my questions. This was back before the economy started its nosedive so they didn't offer any negotiation on the price. That made things easier, for sure. I was out of there by 9:30 (they stayed late) with a freshly washed and brand new car. The next day they let me take my Grand Cherokee to have the aftermarket stereo system removed. I had saved all of the stock parts so I piled those up on the floor and returned the car. They were fine with that, and I ended up making a little money by selling the stereo components later. Over the years, the people in the service department were friendly and efficient as I came in for oil changes. Nothing ever went wrong with the Murano so that was all I went in for. Piece of cake. When my lease was up they sent someone out to check out the car. There were no issues and I didn't have to pay anything. I dropped off the Murano, signed a paper, and the salesman drove me home. The whole process couldn't have been easier, and each step was greeted with a smiling and knowledgeable salesperson. Even the receptionist is friendly. I definitely recommend Go Nissan on 104th. read more

I bought my Juke here and will never go back again to purchase another vehicle. They definitely just wanted our money, and their customer service was not there at all after we signed the contract to buy the vehicle... They tried getting away with not paying us for my car I traded in. And it was like pulling teeth to get a check from them and guess what it was still $75 short!!! Again it was very difficult to try to get our money so we gave up and we never got the $75. And we purchased the additional warranty through them which we discussed in detail of what it all covered before we signed. And then come to find out when we had some damage, the things we specifically asked about were not covered!!! I am so very sad that people would flat out lie to others just make buck. But on an upside I do like the service department, they are kind, knowledgeable, and customer service oriented. The waiting area is nice with doughnuts in the morning, free wifi, coffee and shuttle. Fortunately for them I bought that additional warranty so I have to go back to them for oil changes and such, or I would never have even gone back. read more

I purchased a used vehicle from this dealership two months ago. The buying process was totally great, and the car has been fantastic. That's where the good review stops. After an unexpected move to a small town with no Autonation dealership, I have been trying to cancel the service protection plan I purchased with the vehicle. I have called and left messages for various people (the finance director mostly) upwards of ten times in the past weeks, with no responses. I was called once while I was at work and could not answer, and otherwise my voicemails are going completely ignored. At this point it looks like I'm paying $3000 extra for a service I no longer need or want. It feels like I'm being ignored intentionally so the dealership can continue to get this money out of me. Even if it's impossible for me to cancel at this point (which I'm fairly certain it's not, based on the information I do have), this absolute disregard for customer service is atrocious. After a very pleasant buying experience, I am extremely disappointed with them. read more