Spoke with the owner Tom today. This man knows his stuff. I felt welcomed and not at all rushed in…read moreour conversation. I had three questions and Tom was ot only polite but also thorough in his explaination/knowlage. Basically I know a thing or two about computers and parts, Tom offered honest and no pressure suggestions to find a fix. Would recommend.

Called Accurate as my system crashed. They were polite and professional on the phone and were able…read moreto have a tech out the same day. My system had to go in for repair and they had me running again and delivered the next day. Upon delivery they hooked everything back up for me and tested everything to make sure all my devices worked. Staff is super knowledgeable and answered any questions I had,rates were reasonable and the service was excellent

Tom provided a quick response with reasonable pricing, and did good work. Will choose him again for…read morefuture needs.

There is one serious problem with the standard 5-point rating scale, and My Computer Guy is a…read moreperfect example of the problem. He deserves at least 7 stars, maybe eight! He is professional. He is friendly. HE is VERY knowledgable. He removed the center monitor from my three screen set up. He replaced it with a new top of the line Lenovo with windows 11, a built in webcam, etc. He loaded Windows 11, reconfigures the three monitor setup. He cheked it all out to ensure everything was working perfectly. We said goodbye and he went his way. Then...the next day he sent me an eMail just to confirm that everything was still working 100%--(which is was, and still is). Whenever I need onsite tech services I never consider calling anyone other than My Computer Guy. Doesn't that sound like a seven on the five-point scale? Yeah, I thought so too.

Andrew was frankly phenomenal. I had my Surface Pro 3 that I paid a lot of money for. Cracked…read morescreen. No longer supported by Microsoft. I wanted him to replace the screen and he ok ffered me a price. He then noticed the frame was bent. I not accepting the obvious at that moment,che told me the price to fix that, but his words were,vdocyou really wanna do that? Not much said, but it was very important to me because he knew the computer wasn't worth the cost to fix. that was invaluable. He has a client forever now.

This was my second visit with little hope that they would be able to replace a laptop screen since…read morerepairs usually cost more than a new pc - I was wrong! They work sooooo fast both times my pc was done within an hour which never happens at any other shop. Ever

I always come here whenever I have an issue with my phone -- the service is awesome, and they've…read morealways been able to repair the problem. The prices are also super reasonable, so if you need something fixed, just go! It will probably cost less than you think, and save you a lot of stress from your phone/tech not working. I first went 4+ years ago because I broke my headphone jack off in my phone. It was an easy fix for them and I felt silly for waiting so long to come in. My boyfriend has taken his different phones in for various issues, usually screen-related: cracked, non-responsive, distorted, etc. They've always been able to repair/replace it quickly. Overall, I trust the quality of their work, the prices are reasonable, and they're very kind. I highly recommend them!

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

Larney Bush was great and fast. He arrived ahead of time and Internet is working fine now!read more

I don't like Zentro, but they sent their tech Tyler to help out and he was amazing…read more I have had constant issues with Zentro going out, it's the company that is an issue but their support people are doing their best with the pile of crap they were given.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

At first I was thrilled to not give Comcr*p more money, even if my speeds were a little slower. But…read moreover time the disconnections got more frequent and eventually they started following a predictable pattern. Every time the temperature would suddenly go down - like every day when the sun sets, or any time a cold front would come through - my internet would stop working. Sometimes for minutes, sometimes for hours. I called tech support a dozen time and had three technicians come visit and each one tried something different but nothing solved the issue. Huge packet loss numbers (30+%) and pathetic speeds were my main issues. On the scheduled date of my last technician appointment, he called half an hour after my window started - I didn't answer, as I was in a work meeting at the time (remotely, at home). No message was left, but the technician merrily canceled my appointment. I called their 1-800 number and none of the people I talked to could've cared any less and the next appointment was over a week away. I'm attempting to activate my new service now. It's less expensive than Astound, which is probably a better value assuming this connection actually works most of the time. RCN used to be *GREAT* in Chicago but they have massively changed operations. Astound is worse than Brand X if that's even possible EDIT: I saw their automated response and reached out. No one responded in five days!