They responded to my yelp message within 30 minutes on a weekend and I had a window the next day…read morefor them to come and replace my water heater. They arrived early (texted ahead of time) and within 2 hours on a Saturday, my house was back up and running with hot water! I appreciate their quick response and availability!

The plumber arrived late for appointment. He did not seem very knowledgeable. He kept muttering to…read morehimself and also kept repeating everything he said to me. I had a leaky shower faucet. He looked at the leak and went to Association office of my condo building to request a water shut off to change a cartridge. He was told the shut off would have to be scheduled. He came back to remove cover to see if I had a shut off by the cartridge. I did not. Even though I did not have a shut off he decided to remove the cartridge anyway, but was unable to turn it. Then he said if he was able to remove the cartridge everything would get quite wet because the water wasn't able to be shut off. Then he said he didn't want to get wet and would not try to remove the cartridge. He told me that he would have to return in 3-5 days when the water shut off to my tier could be scheduled. Since he could not remove the cartridge he decided that it was on too tight. He told me I would have to soak rags in vinegar and wrap them around the cartridge and keep rags wet until he returned. He told me if I didn't do this that he might have to go into the wall in the hallway to get to the cartridge. I told them that he would have to get permission from the Association to do something so drastic. The Association told him no. Then before he left he told me to keep the bathroom door closed and leave the ceiling fan on until he returned in 3-5 days. He closed the door. I told him that I had the fan on but wasn't sure it was even working. He did not check the fan and closed the door. When he left, he left muddy boot prints from my bathroom all the way to my front door. When I responded to the ad on Yelp the price to come out was quoted as $69.99 to come out. When he replied to my email he changed the price and said it would be $39.99, but before he left he changed the price again to $69.99. I am a disabled senior citizen dealing with a stranger in my unit and was afraid to question him. I notified his company about the mess he made and they said they had no one to clean it up except him. I told them I did not want him coming back at all because I didn't trust him. I also talked to Association office and we decided he was not competent and that he should not return. I hired a different plumber to come and look at the faucet. They came and found the bathroom door closed and asked me why it was closed. I told them that Preferred Plumbing closed the door. When the door was opened my entire bathroom was dripping water - from the ceiling, down the walls, dripping from the light fixtures and my medicine cabinet. All of the knobs on both my medicine cabinet and my vanity were corroded from the dripping water. The paint was pealing off some of the walls and bubbling up on others. The stain on my medicine cabinet was also peeling off. The floor was so wet I had to put towels down so this plumber could have access to the leaky faucet. Even though I had told Grant that I didn't believe the fan was working, he never checked it before he closed the door. The light fixture was blinking off and on. The new plumber told me that the water probably got into the walls and may have shorted out the wires. Even the floor tiles were coming up. The bathroom door was so distorted from the excessive water it had absorbed it had to be forced to open it all the way. I have been back and forth with Preferred Plumbing explaining the discrepancy in the pricing and the amount of damages Grant caused by closing the door, but they decided that Grant was not at fault. They also refused to adjust the pricing even though I sent them a copy of the email that Grant sent to me quoting the price as $39.99. When the new plumber came he had no problems removing the cartridge even though I had been unable to apply the vinegar soaked rags that Grant insisted were necessary. I would not recomend Grant or Preferred Plumbing to anyone. They changed the pricing and caused a lot of damage to my bathroom. They accepted no responsibility for the price changes Grant made and refused to take responsibility for any of the damages that Grant caused by closing the bathroom door without checking to see if the fan was working even though I told Grant that I did not believe it was working.

Recently hired them to swap out my old Sump Pump + resealed the pit lid with silicone caulk as I…read morealso have a Radon Mitigation System. Petr was responsive to my inquiry via Yelp and Jason, the plumber who came out was such a nice guy and he did a great job with swapping out and re-sealing the pit lid. The first sump pump that was installed unfortunately had an issue with the lighted plug but they came back out to replace it so it's all good now. I highly recommend Jason to anyone looking for a plumber - he's really one of the nicest plumbers I've met and he'd clearly and patiently answer any questions you may have. Their quote was also competitive. I'd definitely be calling them in the future for my plumbing needs! P.S. if you're unable to reach them at their phone/office number, try messaging them via Yelp. I didn't really have much luck when calling their number but they're always responsive via Yelp/text and would call you back as well.

Great service with minimal wait time,highly recommended. Had…read more3 separate issues and they took care of everything in one visit.

Hi, I requested Bates come out to replace a diverter valve in my shower. I was able to schedule it…read moreon Yelp. They replaced the valve, it took a bit under and hour and they charged $475. Which while not cheap is less than the last plumber I used who charged more than $600 for less than an hour of labor.

They were great showed up when expected, did a great quick job for a reasonable priceread more

We hired Keeley's to descale our cast iron sewer line based on a camera inspection and video they…read morehad performed on a previous visit. That analysis had revealed considerable buildup in our line for its entire length. Technicians Alan and Tommy did an outstanding job. They arrived promptly as scheduled, descaled the entire line from the cleanout to the village connection at the street, and cleaned up completely. The job was performed within the 2 hour estimate at a quite reasonable cost considering the age of the pipes (43 years) and their condition. I strongly recommend this plumbing service. Their technicians are consummate professionals.

Called on a Saturday, left a message and the sump pump was scheduled and installed on Monday!…read more Great communication, service and courtesy! The technician answered a bunch of non related questions for me too! Got much more than I originally asked for. Why would anyone use anyone else? My go to plumbing service for all my future needs!

You're the best! Terry and Tommy. You got your review; I don't want to be a "Word Waster". Great…read moreJob! I will recommend you for future repairs, as homeowners, we always need good, honest plumbers! We found one, and stuff will continue to break down, such is life! Pipes leak, break and back up, as homeowners we need good, honest guys on our side. You are one of them! Thank you, Tommy,

Wonderful honest plumbing company. Saved me thousands of dollars as another company told me I had…read morea broken underground sewer pipe under my carport which would have had to be demolished to get to and repair. Tony and his crew fixed the problem within a couple of hours and the pipe was not broke as the first company stated. Highly recommend this company!

Jeromy was ultra knowledgeable and gave excellent recommendations that we needed! Scheduling was…read moreeasy and dependable; outstanding communications made it perfect. The guys were careful moving large heavy furnaces through our narrow hallway. At the completion, the furnace room was spic and span cleaned up, a nice treat. We also subscribed to their economical maintenance package, which will make our lives purr along in the future. Thank you Jeromy and Angel!

I had a pretty brutal few days with basement flooding and onestop was very dillegent about follow…read moreup and communication. I believe they really care about their commitment to customers and their craft. Thank you!

Requested toilet replacement due to bad flange on existing toilet creating sewer smell in bathroom…read moreand, if needed, a drain clean out. Waited a week for an afternoon appointment. Morning of appointment, plumber calls to reschedule to that morning due to a personal appointment he had scheduled that afternoon. We scramble to accommodate but inform that due to reschedule there's no one to help carry the toilet up and light of stairs. Instant attitude. Plumber arrives with helper, is rude, condescending, asking why we want the toilet replaced, I list the services requested. He then denys there's drain clean out requested while waving his phone around telling me I'll have to reschedule. There's an obvious sewer smell in the bathroom, yet he can't smell anything. I tell him that was the purpose for his being there. He again denies it's on the service request so I tell him I'll call husband, he states he'll go get the toilet. I'd had my husband on the phone listening to all of this the whole time when plumber arrived and started being rude to me. Told husband I wasn't going to have someone in my home that I'm paying for a service, that is being so rude to me, that now don't trust to do this service. He agreed. I went to garage and cancelled service. He tells me I owe him $59. I tell him I'll call his office, he repeats I owe him $59. I tell him I'm not paying him a dime, I'll call his office and to leave. He says some choice words, I tell him good luck at his Drs appt. While closing garage door. Handy more choice words, I then tell him to get off my property or I'm calling the police. He leaves, I go inside. Husband's still on the phone and heard everything. He's outraged and called their office. Plumber told then owner I was nasty to him, was told that my husband heard everything because he was on the phone with me the whole time. Apologies were said and he asked if he could send someone else out, we've declined their service.

$325 to change a cartridge in the bathtub faucet and the water pressure is even worse now.read more

Has anyone else had issues with Roter Rooter? Last month I…read morefound out this company was paid over $7000. by my late husband to take care of clogged pipes leading to our basement but the problem was never fixed since even now, it continues to smell like the sewer. After I asked for their copy of the contract, I finally received it so I was surprised when it stated they had "attempted" using a camera to locate the problem yet they say that they replaced some damaged pipes. I ask, if a camera wasn't used,, how could they know what to fix? Disgusted!!

No Bull Shit Here! They did a terrible job and ripped me off…read morethe drains are clogged after spending $1000.00. They serviced the home but did not penetrate the blockage, so after installing the plumbing fixtures we later found out the drainage is not right! Shame on them for not coming back to take care of the problem just because it went past the time frame. Sincerely Andreas

I needed to replace my utility sink in the mud room, which would require new pipes and shut off…read morevalves. I obtained an estimate from Gary after sending some photos of my job, and the final invoice was right in line with that initial estimate. I was able to get the work scheduled in a couple days, and the communication was great. I got text message alerts of arrival time window, and who would be coming. Once the Andrew and Gustavo arrived at my house on the day of the job, they were friendly and went right to work. They wore shoe covers when coming into my house, and they were very knowledgeable and communicated what they needed (like turning on the faucets in my bathrooms when the main water line was shut off). I had bought the utility sink that I wanted to replace my old one with so Andrew and Gustavo figured out the new piping that needed to be put in, and went the extra mile to make sure that the install of the sink was perfect by stabilizing the sink so it wouldn't be so shaky. The entire job took a little under three hours, and I was very pleased with the craftsmanship. All the work was explained to me. They truly live up to their namesake, Plumbing Pros!

Absolute professionals. Job well done. Had an install of a new water heater and some ball valve…read morereplacement. The bill was the exact same as the projected invoice. I appreciate that.