I dropped a pair of pants off one week ago to get the legs hemmed. I was told they are very busy and it would take one week to complete the job. I come back today to pickup my pants and they were not complete, and was told to come back 30 minutes later. I show up 30 minutes later and my pants are complete, and asked the woman behind the counter for some type of discount, I was not offered anything for the inconvenience. Immediately upon asking for something back for this inconvenience I was greeted with an eye roll and immediate attitude about how they still got the job done, then was handed a whopping 10% off coupon. I said it doesn't matter about that it was a grave inconvenience having to wait 1 week and 30 minutes for a job that obviously doesn't take very long. I understand everyone is short staffed during this time, however being met with eye rolls and attitude for a problem that was not my fault is horribly unprofessional. I will not be returning for any alterations in the future. read more

I needed a pair of jeans hemmed, they did them right then! I was in and out in about 20 minutes! They look and fit perfectly! Very happy with the friendliness of the staff as well! Will definitely be returning! read more

I'm really unsure why this place has such low reviews - maybe it's the phenomenon of people only writing reviews of places that provide services when they want to complain? I stopped in today to get a pair of pants hemmed, and everyone there was friendly and helpful, and the pants look great. And they hem them in only 30 min! I was able to run a couple errands, come back, get my pants, and wear them the same day! I'll probably be back for dry cleaning, or if I have anything else that needs hemming. It's not super cheap, but for the quality and speed, definitely worth it. read more

A couple of years ago I decided I wanted to start getting all of my pants tailored because I have a significant leg length discrepancy and obviously it would be benefit me to have my pants adjusted accordingly. I have since been coming back again and again and my entire work and even casual wardrobe have all been given this treatment. I am absolutely 100% pleased with the service and people I have met here. I only had one issue when one of the pants were altered too far up on both legs, but they kindly told me and ordered the pants and did the fix at no cost to me. Of all the pairs of pants this was the only one that had any issue at all. I have read some of the reviews on here and it made me think about how no one is perfect with everything, all the time. The difference is how well we can respond and own up to what happens and they have done so for me. Please give them a try I think you will be happy you did and everyone has been very nice so it's worth the trip ! read more

The location is convenient. I brought a pair of dress pants here to be hemmed. The staff was friendly and I was immediately assisted. They showed me to a changing room and pinned my pants where they needed to be hemmed. I went on a Tuesday and told them I needed them before Friday. When I returned on Friday to pick them up, they were done on time and I had no issues or problems. The price was fair; I believe it was around $12 for the hem. read more

I have had nothing but outstanding service at Alterations Express North Hills. The staff is excellent.. The turn around time is unbelievable. The prices can't be beat. Where else can you pay $13.75 for a pair of jeans to get hemmed and get them done in 25 minutes. They get extremely busy and the staff handles the customers very professionally and personable. read more

Excellent service! Pants hemmed perfectly.....great place...friendly staff....

Great experience. Staff was welcoming and friendly. Fitter was patient and very helpful. They were able to accommodate my request to have my dress altered quickly and really made me feel like a valued customer. Would recommend them highly. read more

Staff was friendly, a little bit pricy but that's to be expected due to the quickness of the alterations. It was done in just four days which is very nice. read more

I was looking for a place to get my bridesmaid dress altered in Pittsburgh for my brother's wedding in June 2012. I had gotten it recently altered at a dry cleaner outside of Philadelphia (my hometown) but it was still too loose in the bust area. I searched and searched and found this place through a Google search. I looked at the reviews and was skeptical. However, I realized I did not have another option for was a day before the wedding and I had so much to do and still had a loose dress. I called the store at 9am the next morning and explained to them that I needed the dress at lease by 2pm that afternoon). The individual on the phone told they would be able to help me out and that I should bring in as soon as possible. I showed up, was sized for my dress, and was told to come back around 1:30pm. I came back (anxious and worried), tried on the dress, and it fit like a glove (exactly how I wanted). I was so glad to have a dress that fit well and didn't cost me an arm and a leg. The only thing negative I had is that when I was leaving, most of the employees were standing by the counter just grilling me. Can you say awkward? Other than that, I was pleased with my experience. I would recommend this place. read more

The staff is very friendly! I dropped my wedding dress off with no appointment and they were happy to assist! I got it back on the day they promised and pricing was very reasonable. Definitely coming back! read more

Excellent and speedy service. Each seamstress is very attentive to your needs. I was especially impressed by the drive to satisfy the customer at a fair price with individualized solutions rather than the popular fix at a higher price. This is definitely my go to place! read more

Rudest customer service ever. They messed up my pants and still charged me extra for something they forgot the day before my wedding reception. When I said that they should work with me because I wouldn't have paid $50 to have my pants hemmed, she said all I can do is a 10% discount and it could be longer than a half hour. I also saw her being blunt with other customers. Go somewhere else. read more

last two times i went they were rude, both times the girl started with 'we cant do that'..., got the feeling she just didn't want to do her job. when actually they were able to do it and it wasn't even complicated. Then they TRIED TO CHARGE ME $36 to shorten the sleeves on a dress shirt, when i had it done before it was $12. I wont go back, will just use a different tailor. read more

I was in a state of high stress when i came into the store. Every person i encountered was able to ease my stress and assure me they would be able to help me. I had a terrible experience with another seamstress, and the back of my bridesmaid dress was a mess. They were able to work miracles on the dress and get it to me just in time for the wedding. I am forever grateful! read more

I spoke with a lady on the phone asking if I could come in and be measured for a wedding dress I was strongly thinking of buying online to make sure it would fit. The lady was very rude and said, "well, if you're actually a size 2, it will fit and you can just come in with it after you bought it and we will tailor it for you. We aren't a custom shop, we don't help customers take measurements" She also told me to stop talking because I was giving her too much information and she was busy. RUDE. read more

Needed some dress pants altered. I was in and out in under 20 minutes! Always great service.

I came here for drycleaning and alterations because it was convenient. The alterations they did for me (hemming) came out nicely. So that was good. The customer service was straight up rude. I came at 6:30 and had to wait about 20 minutes for a fitting room. I had about 10 or so items with me but after being measured for 2 pieces, the woman told me she could not measure any more because it was 7 and they were closed. I protested this and had to basically haggle to get 2 more pieces done (never mind the rest). She then instructed a coworker to shut down the credit card machine and the coworker replied, "I can't if she wants to pay up front." Before I could respond the woman barked, "I'm not giving her that option, she'll have to pay on pickup." I later discovered I would have gotten a 10% discount had I been given that opportunity. Finally, their website claims "Never more than a 4-day turnaround," but I was given an 8-day estimate. When I asked if it was possible to get it done in 6 days because I was going on vacation, she gave me a curt answer: "No." (Everything was actually ready when I came back on the sixth day...so that was odd). The worst though was that a dress I brought for drycleaning was completely ruined. The dress was made of a sueded microfiber and had a light stain on the front that I pointed out to them. When I picked it up there was no mention of any damage so I hung everything in my closet before I left for vacation without examining it. A few weeks later I pulled out the dress and saw that they did indeed remove the stain, but they also completely stripped the fabric of its texture and managed to add NEW darker stains in several areas of the dress. The attached tag apologized for not being able to remove "all stains" from my dress. Really? There was only one stain before I brought it here! This is not the first time I had this dress professionally cleaned so I have no idea what they used on it. Skip this place and go to an independent tailor instead. read more

I recently moved to Pittsburgh and am having an awful time finding a tailor. I went here only because I couldn't find anywhere else and this is where everyone I asked told me to go. They have many different staff members who come in your dressing room to take up your hem, etc. and I got the feeling these people are hired off the street with no experience. I took a pair of jeans to be hemmed and even though they were straight leg, they had a slight flair to them when they were finished. I also had taken a shirt to have the sleeves hemmed and when I picked it up afterwards, there was a tiny hole on the back shoulder which wasn't there before (the shirt was brand new). I don't have a lot of confidence in this place and am still on the hunt for a professional tailor. read more

Have always been completely satisfied with all my alterations. It doesn't get better than that.

I have had several experiences with the alterations here and they have been acceptable. I was upset about a charge for a dress where the bust darts had to simply be taken in, but I wanted a two day turnaround, so I had to pay the up charge. I ended up paying more for the alteration than the dress! However, I also had a pair of dressy flowy pants hemmed a few weeks ago. When I washed them yesterday, the one leg came unravelled. I took the pants back (I didn't have my receipt since I didn't anticipate a problem). They looked up my account, took the pants and rehemmed them at no charge while I waited! I was thrilled and am now a big fan. I don't think you should expect this service to replace a custom tailor shop. I think for basic alterations it is great. read more

The absolute worst. They are only in business because no one else does alternations in north hills. Absolutely worst customer service on top of the lack of talent read more

Used to be a decent place for dry cleaning and alterations. Sadly, over the past year the quality of work and customer service has declined significantly. The girls behind the counter now are very rude and my last few alterations have been of poor quality. Please change it back. read more

A few months ago, I needed extensive alterations on a bridesmaid dress. I was unable to try on the dress before ordering it from a bridal store that was not local, and not a chain. I was very nervous about whether alterations would be possible, as it was unable to zip up the last several inches in the back. When I went to this store, I met with Joanie, who has many years of experience in formal wear. She put me at ease when she came up with a plan to add gussets in the dress that would enable it to zip. During the trips I made to the store, Joanie made the experience positive, and the dress turned out great. It was comfortable and fit wonderfully. I would recommend her to anyone. read more

The staff was really rude to my daughter, they act like they didn't want to touch her! They said they couldn't help her so we ended up leaving and sending her dress back one week before her 21st birthday Never going back again!!!! read more

Beware of this place. Brought my brand new mother of the groom dress to be shortened and still haven't been able to bring it home. The first attempt the dress had an ink mark on it that wasn't there when I brought it in. They marked the spot and sent it back out to be cleaned again. On the second attempt, the ink mark was gone but now there was a much larger spot in a different area.The salesgirl tried to pass it off as a deodorant stain even tho I hadn't tried the dress on this visit and the stain was at the bottom of the dress, nowhere near my underarm. So they're sending it out again to be cleaned and it won't be ready till the morning of the wedding. And when I was there, a gentleman was complaining that the hems they put in several pairs of pants in January had all fallen out. Again more excuses from the salesgirl. Didn't know there was shelf life on hemming. Their custom service and concern is nonexistant. Save yourself the aggravation and go elsewhere. read more

I highly recommend Alterations Express on Mcknight Road. We needed last minute alterations on a wedding gown and Joanie was fantastic!

I've lived here for a while and accidentally stumbled across this place. I buy lots of suits so they were a welcomed sight, very courteous and reasonable. Normally it takes almost a week to just get a pair of pants hemmed. I can now leave the store I purchase from and get it done that same day, cuffed and all. read more

This is my second review,seamstress read directions wrong and cut my pants wrong,if they cant read right how can they sew things,2 pair of pants not the way they suppose to be,wanna make money but cant do job right.... read more

I had my wedding dress hemmed here and they did a very nice job. It was done in a few days and I loved that I didn't need an appointment.

Rae was so super nice and gave GREAT service! I will definitely be back to get service from her!

great experience, fair pricing, quick service, friendly staff and convenient locations, would recommend them

I've used Alterations Express for approximately 10 years and in general had a positive experience. However, my daughter picked up her dress today at the shop. The shoulders / chest areas were very baggy. The seamstress stated she was unable to take in the shoulders or puckering would occur which is understandable. The predicted price was $40 ish dollars. The actual cost was greater than $60.00. Once I had a chance to look at the slip, I was charged $42.25 for "shoulder take up"! I called the store to inquire and the seamstress stated she did work on the shoulders. The bottom line is the work was shoddy (if she did any work at all) and the dress did not fit well. They offered for her to bring the dress back for a refit! Really???? read more

Had my bridesmaid gown altered and when I picked it up it was damp and smelled horrible. When I showed it to the staff, the manager immediately said it was not their fault and that they would clean it but it would cost me. Totally outrageous! The manager is the worst excuse for a professional that I have had the misfortune to come across. Told me it was the manufacturers fault (did not smell when I brought it in). So I asked her to pull the other bridal party dresses out that they had altered - they were all the exact same thing - if it is a problem with the fabric or something the manufacturer did - they should all smell. She refused and told me they would not and that somehow they were different??? Then she told me I did something to the dress but she wasn't getting into that! I am assuming she is related to the owners of this place because no one in their right mind would want this person representing their company. Bottom line - do not go here. Ever. read more

I have been using this shop for years. The quality of work on my clothes is amazing! I am rather particular and fussy so it took me awhile to trust a tailor but I wouldn't go anywhere else. The ladies in this store are so sweet and honest with what they can do for me. I have had just about everyone in that store help me. My most recent experience was about 2 weeks ago to have my dress altered for my sisters wedding. It wasn't a simple dress and my expectations were insane to say the least lol I didn't care what it cost me to make it perfect and they went out of their way to help. They pretty much altered the entire dress so it actually fit me. and also gave me some greats tips about buying clothes online, as this was my problem with this dress. It wasn't returnable and it was what my sister wanted for her wedding. I had to make it work, especially because it was my fault for ordering the wrong size. Anyways, these ladies never fail to impress me! I came in for a second fitting because they wanted to make sure it was exactly what I wanted. IT WAS PERFECT!!!! I give these ladies my highest recommendations and refuse to go anywhere else!! read more