Alternative HVAC recently installed a heat pump system for us. Mike evaluated our needs and provided us with options; he explained everything in great detail and offered his recommendations. His bid was competitive with/a little less than other estimates we had received in the past. His office team scheduled the installation to work with our schedule, and the install team, Brandon and Tino, did a fantastic job - they were very pleasant to work with and thoroughly cleaned up at the end of each day. Highly recommend! read more

Alternative HVAC Solutions did the installation for our heat pump HVAC after Mike came to assess the job. He provided recommendations for several aspects that I wanted to address. I'm a mechanical engineer, and have designed commercial HVAC systems myself. Thus, I've dealt with many technicians. But *never* have I worked with techs as responsive, courteous, helpful, and professional as your staff. Tino, Adrian, and Brandon were a pleasure to deal with. They worked very hard and when the job was complete it, everything was clean and looked like it was done with care and dedication. Even the air handler area was lined with silver insulation to cover years of stains and scratches that we found when we moved here a few months ago. Before leaving, Brandon walked me through the whole installation, helped me set up the remote control apps, and made sure I had no questions. Both my wife and I were impressed that even though they were here for 4 days, they never got in the way and always were cheerful. I even got an email days later that when they debriefed in the office (who debriefs for an HVAC job these days !!!???), they asked to come back to fine tune our installation for better performance. Highly recommended. read more

Rick and Oscar did the heat pump installation in our townhouse. They were both very professional and respectful. They did a great job all around. The whole process went smoothly from the beginning of the project to completion. Mike, Jeff and Nohemi were all very engaged and thorough on walking us through the process, the cost and the project timeline. Overall we are very pleased and we highly recommend Alternative HVAC Solutions. read more

They are unreliable over the phone and do not even remotely meet their times that they are suppose to arrive. They don't call or text you to let you know they aren't coming so you sit and wait for them. They did this 2 times and we finally said we will use a company that at least can be reliable and responsible. I can only imagine what the actual quality of their workmanship is. read more

From start to finish the experience of working with Alternative HVAC to install a heat pump far exceeded our expectations. Mike's initial visit to explain what would be involved was clear and thorough, and he helped us to feel that we were in capable, experienced, and confident hands. Scheduling with the office staff was a breeze and they made it a priority to answer the phone and/or return our calls promptly. Adrian and Josh were the team members/installers of our new system. They both exhibited professionalism, friendliness, competency, always on time, were tidy, and encouraged us to not hesitate asking any questions we may have. It was a delight having them here throughout the installation process! We highly recommend Alternative HVAC Solutions and believe they operate their business with a high level of integrity. You truly don't need to look any further. read more

Two great installers, Josh and Ramon, were always here right on time ready to get to work. Both nice guys. I would stop them occasionally to ask a question and they were friendly and easily and thoroughly answered me. At the end of the day the entire area was totally clean up. The project was completed in the prescribed time. Before they left Ramon took the time to explain the how the new HVAC SYSTEM works then explained the remote and how to use it to set the temperature and fans to optimize my comfort. I highly recommend ALTERNATIVE HVAC SOLUTIONS. read more

An old review from 2018 complained about their $160 diagnostic fee. The fee is still policy as of October 2024. They were upfront about this when I made the appointment. The reason for the low review is because (unlike most other HVAC and service companies) the $160 is not applied to the cost of the repair. No matter what, you pay the $160 on top of the cost of the repair. For me, it was a simple fix of changing out the capacitor (a $20 part on Amazon). So, all told, I was out $500 for a 10 minute visit (actually longer because he sat in his car for a while looking for the part but the time in my house was 10 minutes). The positives are that the repair was fast and the technician knew what he was doing. He put on booties in our no-shoe home (always a plus!). However, I was convinced to pay for the repair (even though I have changed the capacitor myself before and had a spare in my closet) because the technician said he would check for any other broken aspects of the AC condenser, so I went ahead and signed. I watched him the whole time and he just put in the capacitor, turned on the AC, and left. I should have been clued in when, during a major heat wave, they were the only local company that could come on the same day whereas others were booked out at least 2 days (and up to a week). All in all, great service but extremely overpriced. read more

Julio and Rick were a pleasure to work with. They were both super friendly and easy to have working in and around my home. Mike also took much of his time reviewing everything with me in a thorough manner and was very patient with all my questions. I'm looking forward to using my new HVAC system in the coming years. read more

I used Alternative HVAC for two jobs initially and they did a great job so I hired them for two more things. They cleaned my studio mini-split, fixed some insulation issues for it, cleaned/maintained my main HVAC system, and added a second return duct. They were timely, skilled and professional, I'd highly recommend them! read more

I bought mini splits from them about a year ago. I found them to be a professional company: honest, punctual, and clear about their proposed solution. The system works well. My realtor was also enthusiastic about the mini splits and felt they would add value to the house. I recently had my house inspected. Without prompting, the inspector commented on how the installers had done the electrical wiring and praised the Mitsubishi system I had installed. It was one of the smoothest home improvement projects I've done. I wish they all were this easy. read more

We have used Alternative HVAC twice now, once about 2-years ago and again this winter. Both times we inquired about adding heat pumps to our all electric house, and both times they were great to work with. We knew we wanted efficiency as our house is rather large and not super well insulated, and our research suggested that Mitsubishi was the best on the market. Alternative HVAC was the recommended Mitsubishi installer in our region and they responded quickly to our initial inquiries. Mike is an expert on heat pumps and knows them inside and out. He came out each time and explained what sizes he would use, and where he would recommend installing the five different interior mini-split systems, where he would place the exterior units, the upsides and downsides of heat pumps and different mini-splits etc. When I called they always answered the phones or called me back, and met all of their deadlines, which I'm sure can be tough during covid and with high demand in winter (I was expecting slower service and would have been OK with slightly slower response time, so I was pleasantly surprised). Within 2-weeks of our first call, our freezing cold house was blasting heat and using very little energy to do so. Alternative had a GREAT team: they sent paper invoices and estimates via mail to our house (and email of course), they 100% handled all of the Peninsula Clean Energy rebates which had no issues, they appropriately sized all the equipment, they assisted with the San Mateo county permitting process, and stuck to both their pricing and service agreements with zero issues. They also did an extremely tidy job on the installation. I am a picky person. I wanted the ducting to look super straight, clean, and with no mistakes. They were flexible with my strange requests (hiding stuff up in the closets for example), and made everything work better than I could've expected. They also had a follow-up appointment within a year due to some tiny issue which they fixed the next day, without blinking, even though our house is about 40-minutes from their office. I probably won't need any more HVAC additions to my house, but I would certainly recommend this company to anyone who demands a professional experience and wants the best. read more

I rarely write reviews, but I want to write this one. I had a 4-ton and a 3-ton heat pump system installed by Alternative HVAC Solutions in San Carlos. The owner Mike came out to assess what needed to be done. He was very willing to spend whatever time was necessary to answer my questions, and being an engineer a had a lot. There were 5 different guys that were involved in doing the job. Every one of them seemed very knowledgeable, and were very helpful, and were also very polite. I enjoyed working with them. The two systems work very well. I heartily recommend their company. Robert Brown read more

Alternative HVAC did a great job with the replacement of our old gas furnace and installation of a heat pump from beginning to end. Mike came and spent time with us to understand the situation and explain the different options which was very helpful. Adrian and Jeremy worked very hard on the installation, which was complicated and difficult because of the reconfiguration of the air ducts in the crawl space. They paid attention to all the details, kept everything very clean, and communicated all along on what was going on. The company also takes care of the rebates and loans, which helps a lot in terms of value. read more

If you have or want to install a ductless mini-split system, highly recommend you hire someone who really knows what they're doing and has plenty of experience specializing in these type of systems as they can be quite complicated and difficult to repair. Alternative HVAC has decades of experience specializing in ductless HVAC systems. We went through 4 or 5 different HVAC repair companies and found it very difficult to find repair professionals who were competent and really understood how to work with ductless systems. Alternative HVAC was the only company that had the confidence and technical expertise to attempt repairs. Agree with some of the other comments in that sometimes you have to be persistent in following up with them and their prices are a bit higher than others, but they have a bettter than industry standard labor warranty. We eventually replaced our system and had Alternative HVAC do the new install. The installation was neat and tidy and they did good work patching the exterior and interior from the old installation. read more

Outstanding job from start to finish. Alternative HVAC Solutions installed a ducted heat pump system. The complete process was thoroughly explained to us, and we were able to select the best option for our home. Getting the permits and available rebates was painless. The crew was efficient and carefully cleaned the job site (indoor and outdoor) at the end. They also took their time and patiently answered all the questions we had. I highly recommend Alternative HVAC Solutions and Mike Rebholtz. read more

Alternative HVAC Solutions - Heating & Air Conditioning/HVAC Near Me - San Carlos, California

An excellent business. Have always been impressed by the depth of knowledge and expertise. A series of recommendations for anyone looking to install a similar system: - Mitsubishi is the gold standard. - 14-20 SEER is the energy efficiency band you want to shoot for as that is the most reliable. Anything in the high 20s or 30s I have read is more experimental and prone to failure. - They are hard to come by now but spend the extra money for mini split "head" Wi-Fi adapters. Being able to control everything on your phone is excellent. - It is very cheap to spend a little extra and have a mini split both heat and cool. At the time we installed the main compressor, it was $2,000 more to get the unit that could do both. - If you are retrofitting an existing house, or are considering an ADU (or 2), consider first the maximum number of heads and BTUs you would need 5 years from now. We installed the 60,000 BTU compressor with a branch box, pictured in photo 3 of the review, with only two mini split heads attached at the time. Let me tell you, it was very convenient just tacking on to the branch box rather than wiring in yet another unit. read more

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Alternative HVAC Solutions installed a ductless mini split heat pump in our house in San Carlos. I can confidently say that if you are looking to install an electric heat pump, don't waste your time with other HVAC companies. Mike Rebholtz is very knowledgeable and installs Mitsubishi heat pumps which are the best HVAC products in the market. In our case, we got a ductless mini split system with ceiling cassettes. Both the outdoor condenser and indoor units are extremely quiet and energy efficient. The Alternative HVAC crew was very respectful, did a great job with installation. Moreover, they handle the whole rebate and interest-free loan process from Peninsula Clean Energy! If you are looking to get a modern, highly efficient and environmentally (and pocket) friendly HVAC system and not 50 year old technology like gas furnaces go directly to Alternative HVAC. read more

Alternative HVAC Solutions - Living room ceiling cassette - Heating & Air Conditioning/HVAC Near Me - San Carlos, California

Mike and his team did a terrific job on our HVAC unit. The team is very professional, attentive to details and responsive. The job was done on time and exactly as planned. Overall, very satisfied that we selected Alternative HVAC Solution. read more

Wanted to give a shout out to the wonderful team at Alternative HVAC. We wanted to replace our inefficient and outdated heater, and the team did a fantastic job start to finish. When we made the decision to get quotes, we had Maurice come to our house and examine our situation. No hard sell, great explanation of our options, and a very reasonable quote. When it came time to schedule the work, we had to do it over Christmas since it was the first available spot, but despite the holidays, everyone was right on time, and the work got done as scheduled. We also had our ductwork redone since it was very old and leaky, which involved lots of crawling around in attics and crawlspaces, and the team (Rick and Adrian) were completely professional and respectful of our living space. Most importantly for us, they were very mindful of COVID precautions. The team wore masks the whole time, and we know that they made sure the crews were vaccinated. It was very important to us as we have family members with health problems and we could not risk getting infected. I also want to mention that they have great follow through. After the system was installed, we got a "walk-through" with Maurice to make sure everything was working OK and to explain the maintenance to us. They clearly care about their customers and want to keep us happy. read more

I scheduled this a week ago. Otto showed up on time to do routine maintenance on our ac unit and furnace. (It had been a couple years since we had a tech look at everything- we changed filters and cleaned per instructions.) Otto was amazing- respectful, and actively showing me what to look for in any issues that I could have with the furnace and AC unit. He took the extra time to show and explain how things worked, and wanted me to know what to look for in the event of a disabled system. His goal was to show me what I could fix myself and when to call the experts. That was refreshing! He wants to empower homeowners to save money, but to be safe and call them when it's beyond the diy scope. Truly impressed and so very appreciative. You now have a loyal customer for any ac/ furnace issues. Thank you for bringing Otto- and for your business! read more

Alternative HVAC Solutions installed 2 Mitsubishi heat pump/air handlers systems for us (one for each floor). From Mike the owner who came out to create a plan and quote, to the team of Jeremy and Adrian (and sometimes Josh and Brandon), to the behind the scenes people in the office, all were professional, respectful and a pleasure to work with. They handled the unexpected problems with ease. I felt confident in all of their work. They were willing to patiently explain what they were doing and answered all of my questions. Even before committing to their company, Mike was willing to spend a long time and answer many questions to give me confidence that the sizes he chose were the correct ones. They cleaned up at the end of each day. The systems are working great (and so very quiet!). I highly recommend this company. read more

We had our furnace and air conditioner replaced with a heat pump system, along with adding some ducting and an attic fan. The extra ductwork was put in because the original ducting and single return register was not adequate for the house. They were able to schedule us sooner than I had imagined. The workers cleaned up after themselves; the job turned out to be trickier than expected and took 2-3 days extra, but there was no extra charge. They set up the city inspection for me and everything is now signed off on. It's working well (so far we've only used the air conditioner, since it's summer). The extra ductwork and air return have helped to get the cool air to a couple of rooms at the very end of the line that never used to get cooled adequately. read more

Contracted Alternative to install my parents HVAC and replace ducts. The install team did a poor job installing and testing. They were contracted to replace the HVAC intake return but upon inspection it was not replaced. They had to return 3 different times to finish the work, including a simple job of configuring a google thermostat correctly. My father requested a hardcopy of their HVAC installation manual, which was not provided. They did not disclose the $300 Bayren charge for the safety inspection. The San Carlos county inspector failed the inspection as the exhaust flue was not secured to the heating unit. They also left a bag of asbestos material on the property as part of the asbestos abatement. The HERS tester had to return 3 times with Alternative providing additional sealing and patching of the vents/returns before the HERS passed final. You may want to reconsider using this contractor for your HVAC needs. read more

I reached out to Alternative HVAC Solutions using their online contact form to ask that someone come out and inspect our heating system. I received a timely email from Yvonne informing me of their first available appointment time, and that there would be a $160 charge to "schedule a Technician to perform a diagnostic". The problem is, they advertise a "FREE estimate" in several places on their website, including right at the top of their contact form. An $160 service fee doesn't sound "FREE" to me. Complete bait and switch. When I pointed this out in my reply to Yvonne, I never heard from them again. read more

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Alternative HVAC did an excellent job. The crew was outstanding. They were professional, very neat and knowledgeable. We highly recommend them. They removed our old gas HVAC, put new ceiling vents in, installed the new electric heater and outdoor pump, did all the electrical work, and even removed old duct work from our crawl space. They helped us get a no interest loan for 18 months, a rebate and all the necessary permit work. They are top notch! read more

Our heating and cooling system stopped working when a neighbor's HVAC contractor attempting to repairing their system which is in close proximity to our A/C system caused our system to fail. I called Alternative HVAC Solutions because Mike Rebholz originally installed my system about 20 years ago. I was very happy to find he was still working in the HVAC world. Alternative HVAC Solutions technician arrived and I described the situation as best I could. The technician methodically performed system checks and quickly and correctly determined the problem was a shorted system fuse. Our system is back up and running strong in less than an hour. I very much appreciate the professionalism of the technician and his knowledge to quickly solve the problem. Thank you Alternative HVAC Solutions. read more

We have just had a ducted system heat pump installed. Every step of the way, from initial visits, providing options, getting the permits, managing the supply chain issues to the actual installation, Alternative Energy did an outstanding job. The workers were polite, efficient and cleaned up perfectly. We passed all the inspections - electrical, mechanical and planning - with flying colors. Communication throughout the process was excellent. Both inspectors commented on the high quality of the work. I would unreservedly recommend them. read more

Alternative HVAC Solutions - Here is the installed heat pump - Heating & Air Conditioning/HVAC Near Me - San Carlos, California

I've been trying to install a Nest E thermostat and failing in a variety of ways. My wires weren't supplying enough power to the Nest E so I was getting error "e195". You'll find some YouTube videos about this. I corresponded with Yvonne over Yelp messaging and we agreed to schedule a call with the technicians before they came out. Just to make sure they could fix it. In the call, their team figured out my problem and walked me through fixing it. I had to connect the brown common wire to the motherboard in the furnace. They stayed on the phone and talked me through doing it. For free! They didn't even have to come out. They coached me through popping the the panels off my furnace, finding the right wire, figuring out which terminal to connect it to... all the steps. That 10 minutes earned them 5 stars and saved me ~$360 based on the other quotes I got. For anyone else with the "not enough power to R wire" problem on their Nest who happens to have a Trane XV90, the fix that worked for me was to connect the common wire to the B terminal at the furnace end and to the C terminal on the Nest. I wouldn't have figured this out without them. Thanks, Alternate HVAC, for talking me through this process! A+ read more

Alternative HVAC Solutions - They talked me through finding and connecting this brown common wire to the "B" terminal. Which stands for "common", apparently! - Heating & Air Conditioning/HVAC Near Me - San Carlos, California

Alternative HVAC has been our vendor of choice for the house heater and air filter for many years. They understand our equipment, provide an excellent explanation for the condition of the machinery and courteously address my questions and concerns. In an era where professionals are more interested in big-budget accounts and they want to get through small residential clients as quickly as possible to bill and move on, Alternative HVAC is a refreshing (pardon the pun) breath of fresh air. read more

Technicians were double booked and constantly showing up late for my last 3 appointments. I even called multiple times to the office for ETA, and they said they would call me back, but nobody called back. We were already waiting for 2-hour window and plus 1- 2 hours for technicians to show up. Technicians told me that they were told to go to another site to help out other jobs. We wanted to support the local business and being their customer for 3 years, but I guess they don't care. Technicians are always nice and very through but the front office (scheduling and customer service) is horrible! Responding to Alternative HVAC comment: Hope you read my comments carefully. It happened 3(three) times, not one appointment. There was no communication regarding your technician running behind. In fact I had to call several times on each appointment, and received calls after appointment window(which is two hours), is not professional. Hope your company stops over booking appointments and not wasting client's time. read more

Alternative HVAC solutions installed a heat pump hot water heater and a HVAC system for my residence. All of the workers were courteous and considerate when performing their work. Ramon was exceptional in addressing the fine details of the installation and explaining each step of the project. My neighbors commented that they could tell they were a very professional crew by the manner in which they performed the work, cleaned up and interacted with the community. The project manager and office staff were great in organizing the project and in managing the Peninsula Clean Energy rebates and Zero interest Clean Energy loan. read more

I very much enjoyed working with Mike Rebholtz and his technicians at Alternative HVAC Solutions (referred to me by my next-door neighbor). I needed eight Mitsubishi mini split air movers and two outdoor heat pumps installed in my Eichler home. In my quest to go COMPLETELY ELECTRIC, I had to replace my much-loved radiant heat system for heat pump generated heat and A/C. I am so glad I did this, and it is so good to finally have A/C. I wish I had done this years ago! read more

Hi Greg, I saw your response to my post and you're welcome to call me. My number is on the invoice. You have several facts incorrect starting with 1) the person who originally installed the mini split was a licensed HVAC contractor 2) the unit has not been refilled several times. I called FUSE and I said in my original review they fixed the unit by #1 cleaning a pretty dirty filter and doing some general maintenance. My house has a flat roof (2 stories) and no one has complained about getting to the unit. Your facts are not correct but if you're okay with the inaccuracies that's fine with me. Time will tell if what FUSE did will work in the long run but it's working great now. read more

We got solar panels put in a few years back with the intention of getting electric heat for the house. Mike and his crew (includes the office folks too!) were the ONLY ones that KNEW how to install a heat pump (runs on electricity) that we could find here in the Bay Area. All the others were trying to sell us something else or talk us out of our system. They put the system in. It needed a little time to work out the kinks, but the service guys were on the job with timely service. If you are considering a heat pump option, Mike and the team at Alternative HVAC Solutions are by far the obvious choice. Others may be catching up, but these folks know what they are doing. If you are going with gas heat, they also know what they are doing here as well. We got a gas furnace to work in conjunction with our heat pump on those really cold days. Pricing was also very competitive. You can look elsewhere, but you'd just be wasting your time! read more

Alternative HVAC should have a 5 out of 5 stars!!! Seriously, Alternative HVAC saved me over $12K. After our air conditioning unit was not working and all thermostats in our home were toast, I had called Service Champions since they appeared to be the highest rating on yelp and Google. You can't always trust these ratings but please believe you can trust this one... To make a long story short, a technician from Service Champions came out, spent about 5 hours and over $440 dollars later our system was still not fixed. I was told that we needed to have our entire system rewired and the reason the system wasn't working was due to the wires crossing. He said to fix this it would cost over $4K. The tech recommended that we consider purchasing a new unit given the cost. I agreed to speak with someone from their company about a new unit and have them double check our system. Today, they had another technician come out to check our unit and talk to me about purchasing a new unit. He looked at the system and reconfirmed our unit was toast and that I should purchase a new unit and have it reinstalled properly. I told him that I was going to get a second opinion and he assured me that the first technician who I will leave nameless was their best technician and that I shouldn't delay in getting a new unit since he looked at it and gave his recommendation to move forward. He then started to talk about the temperature how hot its going to get this week and to get this done soon, he needed a contract signed today. He was sure I needed a new unit. He quoted me $12,500 for a new unit, installation and a "great 10 year warranty on parts and the unit". At this point was disappointed since I thought my only option was to pay thousands of dollars and possible over $12K for a new unit. Not happy at this point. I asked a round a bit and got a recommendation from a friend and he told me to call Mike at Alternative HVAC. I called and spoke to the receptionist here and she had one of their technicians, Nate out at our home within the hour. Apparently there was a cancellation, nonetheless I was pleased. Within 30 minutes he had the unit working, air conditioning humming and at a fraction of the price. He said I did not need a new unit only needed to replace a failed transformer. The total cost was about $225. Much less than what I paid at Service Champions and they fixed our system with integrity. Bottom line: Alternative HVAC save me thousands of dollars! They fixed my unit with very little fuss and clearly had integrity while doing it. I would totally recommend Alternative HVAC! These are now my HVAC Co for life! read more

I reached out to Alternative HVAC in mid-May for a new construction project. When I spoke with Mike he appeared very knowledgeable about the Mitsubishi VRF system that was spec'd for my home. When I subsequently followed up with Mike a few times over email, he suddenly stopped responding. The only reason I don't give one star is because he did make a useful suggestion regarding my system size when we spoke over the phone. But responding to customer inquiries and follow up should be a top priority. read more

Timely and expert service. By the time the professional showed up I had unknowingly cleared the error code on the furnace. He restarted the furnace and told me how to look for the error code. Within a month the furnace coded again, I observed the code, and within the same day I called, and he returned. When I told him the code, he went to his truck, got a part, replaced it, and was out in 5 mins. The second visit and part were judged to be part of my first call. read more

We needed to replace our old, no longer functioning, gas furnace and decided to install a heat pump, mainly to go green. We selected Alternative HVAC from three quotes we obtained. They were very helpful in explaining the best options, and we went with a Mitsubishi ducted heat pump. Installation was very smooth and to a high standard. They handled all the paperwork and rebates, including the city inspection which it passed with flying colors. The surprise has been how much more comfortable the house environment is compared to gas furnace forced air heating: no more getting baked then chilled, but quiet maintenance of the selected temperature, with the option of A/C if needed. Alternative HVAC did a high quality installation and were responsive throughout: highly recommended. One last point: after installation and boot up, go on the PG&E Electric Home tariff. We've only had it 2 months, but seem to be paying less for heating (i.e., electricity) than we did last year for gas. read more

In short avoid this business at all cost. First we have a furnace not lighting so we requested a tech to look it over. His findings were we needed a "New Gas Valve Block". We received a quote of $967.00 to replace the part we agreed to have this work done. We had to wait a few days to get the part , we set a appointment up for the work to be done, then we get a call that the part was there early so we set up a new appointment the next day so far so good. Then we had the tech come over early to install it even though the part was not exactly the same as the old one it was suppose to work. The tech installed it tried several times to get it to light but no go! The tech was not able to figure out why so he called it in to his office for another tech with more knowledge . So we had to wait more time then expected. The first tech said the guy should see us on Monday and that he would let his office know. I waited Monday basically all day no phone call so I called there office they said they had no knowledge about this from the tech. I said the tech told me the name of the guy that would follow up and that he would come out which after my call back to find out what was going on they did send out the other tech. The tech struggled with the Valve for 2 to 3 hrs but kept saying to me because of the age of the Furnace I should just give up and replace the whole Furnace with a new one , but finally he got to light but it would not stay lit! The Tech told me we probably got a bad part that was defective from the get go and that again he says we should replace the Furnace. To which I say I know that the Furnace is old but that I had PG&E look it over and tried to relight it & even he said that the Furnace was in real good shape for it's age but I needed a new gas Valve! I told the Tech that if the valve replacement works once then won't work then why not take out the defective valve and give me a NEW ONE and see if that will work? Again the Tech tells me we should replace the Furnace with a New One , to which I tell him my 93 yr old Mother does not have the Money for this and that basically that the "Replacement Valve They Installed IS DEFECTIVE". The Tech told me the valve probably had a "Bad Pilot". So I basically don't hear anything more until today I called again they said they sent me an E-Mail which is ok but I would prefer a phone call. In the E-Mail they suggest a New Furnace again! So again I tell them we don't have the Money for that and that I just want a New Replacement Valve Part since the First one is Defective. So I ask what are you guys going to do to resolve this problem? There answer were sorry but we can't help you! Now even I know Time is Money and they spent a lot of time trying to get a defective part that " They Installed" to work! Even the Tech said he was going to "probably get into trouble for spending so much time on this job"! So I told him to ask his Company to just Replace the Defective Part that Again "THEY INSTALLED"! Now it seems to me if you have me agree to replace a part for $967.00 which I agree to pay once you get my Furnace working you should KEEP YOUR WORD AND DO IT! Not give up and QUIT because your Tech Spent To Much Time on it and Now you want to Make Up Your Losses By Selling me A Whole NEW FURNACE! If I Could Leave Negative Stars of Minus -5 For This Company "ALTERNATIVE HVAC" I WOULD!!!! read more

I had called about a problem I was having with some work that was being done and just as I began to speak on the phone to explain what happened, I immediately got hung up on in the middle of my sentence, so I never had a chance to explain it. I am not sure what this meant!! :( This isn't the first time either I've had problems with them. Well, it probably means I need to move on in search of a contractor who can treat customers better. read more