Just a quick review to say you were happy with the installation of our new heat pump system. Communication from beginning to end as well as after the project was completed with all involved team members was easy and expectations were clear. Never felt like I couldn't reach someone within a reasonable timeframe if I had a question, which was really appreciated. Cost was definitely reasonable. Staff were professional and finished within the expected timeframe of two days. Areas worked on were left tidy. read more

The best service I have ever had! Diego came to diagnose my AC unit very quickly after I reaching out. He tried his best to reduce the charge by fixing what went wrong instead of replacing the expensive part. He also worked so hard to get our AC back to work before the heatwave came. To realize that, he worked till 9 pm without dinner on the first day even when I asked him to pause many times. Then on the second day 6 am, he started to call different stores to find the part available immediately. With all his tremendous efforts, our AC got fixed on the second day morning which saved my family, including a baby, from the heatwave. We were even considering to stay in a hotel. Can't recommend more to anyone need help! read more

I wanted to give another update now that some time has passed since Jeremy took care of my earlier concerns. I can now happily give Electric Air a 5-star rating as we are thrilled with our heat pump installation. The Electric Air team was great to work with. I highly recommend anyone looking to install or repair a heat pump system to consider using them. The companies "No Surprises" guarantee is the real deal! read more

From start to finish, Electric Air was a pleasure to work with when we wanted to pamper our newborn with air conditioning this summer. I inquired on Electric Air's site and immediately was connected with Joseph on a Friday night via text. Throughout the weekend, we exchanged messages and even a brief phone call on my usage, size of the home, level of insulation, Midea versus Gree heat pumps and compared how an electric-only system would compare to the hybrid heat option other HVAC companies were pushing me towards. He even had a boba recommendation for me after hearing I was in Milpitas! Over the next few days, I weighed my options but decided on going through with Electric Air. As an engineer, I really enjoyed working with a team that thoroughly assessed my home and did a manual J calculation. We opted for a 2 ton Gree R32 system that would run more efficiently than the 3 ton systems the other guys were sizing for. My city has an additional incentive for changing to all electric and because I was considering adding solar in the near-term, this seemed to be the best option! Before the installation date, Electric Air handled all the permitting for me. On the day of the install, Jonathan and his crew Josue and Tenzing arrived to do the setup. I loved seeing their Brightdrop electric work vans - you can tell this company truly does buy into the clean energy revolution! The process took about 2.5 days - half a day quicker than estimated. On the first day, Jeremy and his team installed the air handler, heat pump and the electrical work. The second day was dedicated reconfiguring my ducts. The third half day was dedicated to starting the heat pump and getting readings from each vent. It's only been a few days since the install but I'm really pleased with the work. This is a very clean and professional crew with excellent work. I would not hesitate to work with them again when it comes time to do my water heater. read more

Electric Air - Cool Brightdrop work vans - Heating & Air Conditioning/HVAC Near Me - Redwood City, California

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The Electric Air team was great. From the very first assessment visit through the installation of our heat pump, they were very professional and competent. They performed a detailed analysis of our home and determined we didn't need a new electrical panel and larger unit like another company quoted. Unrelated to their assessment visit, our furnace had a malfunction. I called Electric Air to ask for a recommendation for repair work and they sent one of their team members to our house within one hour and fixed the issue at no charge. That was really above and beyond. They did a great job of explaining all of the rebate and financing options. The installation team made sure all of our dampers were properly set and really wanted to make sure we were happy. read more

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Above and beyond! We wanted to replace our smart thermostat and in the process had a power/wiring issue with our furnace. I reached out to Electric Air and they were super helpful from the beginning. They offered to help troubleshoot the issue over yelp and once I couldn't fix it they promptly scheduled an appointment for us on the same day (a public holiday!) Jeremy came to our help and was super nice and professional, he explained the diagnosis step by step and turned out to be a fuse issue. He quickly got the fuse and replaced it and the power issue was fixed! Even though he came for fixing the furnace power issue, he kindly helped out replace the smart thermostat and stayed until he was sure the system was up and running. Couldn't recommend Electric Air more read more

I went a bit overboard and gathered 10 quotes for a full 2 story home heatpump install. We have had no heating and cooling for about 4 years, and our furnace died on us. Our home was not very comfortable, especially in the colder months. For upstairs, I requested an airhandler, all new ductwork, and a new attic access to be cut (my old one is in a closet). For downstairs, I requested ductless cassettes to cover a bedroom and a larger living area. I got quotes all over the place and some contractors didn't even want to do ductwork. They just wanted to install ductless units and some wouldn't even give me a quote for downstairs. Some didn't want to frame a new attic access and some had fine print where permitting was not included or other testing. All in all, so far I really hadn't found a contractor I felt super confident about. I reached out to Electric Air towards the end of my quote journey, after seeing a reddit post somewhere. I saw some good feedback and I filled out their intake online. Within 15 or so minutes on a weekend at like 9PM, Joseph was texting me. I was shocked. He asked me a bunch of questions and gave me a rough ballpark quote. From there, we communicated back and forth and iterated on what I wanted. We nerded out on COP values, efficiency, unit sizings, etc. He listened to any concerns I had and provided assurance if some of my concerns were unfounded. I was still a bit on the fence, and Joseph actually offered to come to my house and do a quick onsite assessment (before putting a deposit down) so that the quote I was getting and any concerns or discrepancies can come to light. He took a bunch of measurements, showed me the calculations, and essentially we settled on a quote that was very fair. We iterated some more and settled on 2 Mitsubishi units (one for upstairs and one for downstairs), airhandler, cassettes downstairs, and some asbestos removal. Roman led a crew and they were amazing. Ontime, communicative, honest. Also, super clean. I was expecting way more drywall dust everywhere, but they did a really incredible job of trying to contain. Good people. When the plan had to change, he gave me all the options and provided really good alternatives. The job took a bit longer than expected, but that was because of 1 larger hiccup that honestly, isn't really anyone's fault, but I was very impressed by how Electric Air handled everything. The cassette installation did not fit between the joists. During the initial measurements, I had an area in my laundry room exposed and we measured the joists there (which showed enough room) - however, in the areas where the cassettes were actually going, the joists were a couple inches narrower, likely due to a longer span of the house holding more load. This was something myself and the assessment didn't really consider. It wasn't their fault really and it wasn't really my fault (I'm not a structural engineer). We settled on splitting the difference of the extra work, which was still pretty significant. Cutting joists, and retrofitting/reenforcing them to make sure my house doesn't tumble down on us. It was going to add several thousand to the cost. They did provide me the other option of using different ductless units, but we were set on the cassettes already for aesthetics. The work finished. These new Mitsubishi units are ridiculous. Super efficient, sized seemingly perfectly for our home, whisper quiet. I literally cannot hear them or the air handler. Very, very happy with them. When it's time to settle up, I get a call from Alex (one of their customer support) and he essentially tells me that they feel like they should have done their due diligence with the joists, and that speaking to the other leadership, they decided they did not want to charge me for the additional cost of installing the cassettes. I have to say, I was not expecting that. I appreciated the fact that they are using this as a learning opportunity. I think splitting the cost was still fair, but this went way above and beyond my expectations. There is absolutely NO contractor I know of who would do this. Ever. Some additional points of interest: Installing a heatpump system (or any hvac system) is a very expensive investment (tens of thousands). We're all looking to help offset some of that cost with rebates, etc. On top of Electric Air helping with rebates and any other financing, they actually prefer credit card (can someone say "sweet points"?), and they shave a bit off if you have a yard sign up for them. They were also very flexible with payments and timing, which is very much appreciated and I think an added bonus for dealing with a great company. If you are getting quotes for heatpump installs, you absolutely have to give these guys a chance. I cannot stress enough how I went through so many of the local/well reviewed hvac contractors, and Electric Air was definitely the best overall in terms of transparency, pricing, options, and flexibility. read more

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When my 30-year-old furnace was no longer safe to use, I searched for an alternative that would make better sense for my house. The heat always seemed to be trapped in the hallway where the furnace is and didn't flow to the other rooms. Electric Air came up with the idea of a ducted heat pump system, with a register in each of the key rooms. I appreciate the expert installation conducted by Roman and Michael. They constructed an elaborate duct system in the attic and overcame some challenges presented by this almost 100-year-old house. They always thoroughly cleaned up after their work, were very polite, and explained how to use the thermostat. Thanks to Electric Air, I look forward to being warm next winter! read more

We replaced our gas heater with a heat pump system from Electric Air and are very pleased with the result. The friendly team was extremely helpful and professional in replacing the existing heater and duct system with asbestos abatement, and installing a new cost-effective system in 3 days! All aspects of permits, rebates, incentives were handled as well as inspections. We highly recommend Electric Air. read more

Electric Air did a great job of installing my new Quilt heat pump. They were quick, efficient, responsive, and flexible to my specific requests. They cleaned up every day and were polite and courteous to have in the home! read more

We recently got a new Gree Flexx heat pump installed with Electric Air. We had a wonderful experience with them from start to finish. The entire team was knowledgable, professional and courteous. The CEO, Jeremy, was so hands on and you can tell he's passionate about the mission of the company. Our gas furnace needed an emergency replacement, and Electric Air not only had the most competitive quote, they were also willing to work with me on an accelerated timeline. They dropped off portable heaters 4 days before the job started because of my situation, and I'm so grateful for that! Jonathan, Daniel and Matt from the installation team were top notch and I couldn't be happier with the job they did. They went the extra We ended up selecting the Gree Flexx unit, and the performance of the system is great. They also set it up with my existing Nest thermostat, and it all works flawlessly. After installation, the quality of support and follow through was also unmatched. I would love to work with them again in the future if they expand their offering to include heat pump water heaters. We had a great overall experience with Electric Air, and would highly recommend them for your HVAC needs. read more

Electric Air - Air handler in the attic - Heating & Air Conditioning/HVAC Near Me - Redwood City, California

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"This is a very good company with very polite staff. Today they came to our home to fix the system. The two workers were very kind, professional, and clean. They didn't make any mess in my house. Thank you. These two deserve not just a $20 tip, but a $50 tip." Pablo calaeron Jorge Reyes .. Best of luck for both of you .. read more

Really excellent service from Roman and Itamak! I've never experienced a more experienced and knowledgeable team. The job was done extremely cleanly and professionally. They went the extra mile to make sure the system will work as best it can for a long time. Highly recommended! read more

Electric air.\n They did my service in my apartment . They replace my heater and air conditioning unit came in as a professional very courteous and friendly, Jonathon and Tenzing are awesome employees ,if you need service or upgrade Electric air is the company to call for home or business...... read more

Had an issue with our Gree heat pump... Jeremy & team are super knowledgable about heat pumps/systems. Highly recommended!

Great Customer Service and they showed us how to work the A/C unit that they put in for us and they were so respectful and communicative. 10/10 service read more

The Sales and installation team work towards maximizing your benefits, including rebate application. The installation team was very courteous and made sure everything was to our standards. We felt they really wanted us to be happy with the process and the quality of the completed project. They also made sure to pick up after themselves and cleaned and vacuumed after every day's work. We highly recommend the Electric Air team; they definitely did work as a team. read more

Each summer seems to get hotter In the area so I was interested in getting an HVAC Heat Pump installed in order to have both hot and cold air in the house while utilizing our solar panels. I saw the Electric Air van at our neighbor's home a few months ago and heard great things so I requested a quote and heard from Joseph within 10 minutes submitting. Joseph was a treasure trove of knowledge and came by our house to finalize the estimate later that day. Not only was our experience with Joseph a pleasure but also with the installers Roman and Daniel. They were both very friendly and courteous and took good care to install with pride, as if it were their own homes. They completed installation faster than expected and then walked me through their work throughout the house and even in the attic where the heat pump was installed. I was impressed with the craftsmanship of their work, especially where the heat pump sits as well as where it connects to the condenser outside, it really showed how much they cared to do a good job. Now home can both heat up in the winter time but also cool down in the summer. Additionally the condenser outside is very quiet. Not like the typical AC units you hear sitting outside of people's homes. I am so happy with the install that I immediately told my father in law who will be getting it installed next week! Thank you Daniel, Roman, and Joseph! read more

The first floor, north side of my house was under-heated in the winter, and after living with it for years, we finally decided to do something about it. I was sure that we needed to install a new heat-pump system in the under-heated area to address this, and Joseph (Electric Air quotes) agreed. I was also open to the idea of replacing the entire furnace/AC system on the first floor, if there was some efficiency to be found in doing the entire system at once. Joseph suggested a design to achieve this. His design was more creative and a better value than the competing bid. We accepted it, and have been very pleased with the results. The heating is very even now throughout the first floor, with no hot or cold spots anywhere, and...so quiet. The installation crew, led by Roman and Michael, was very businesslike throughout, describing the steps throughout the process, seeking my input and describing the choices when appropriate. I very much enjoyed working with everyone at Electric Air. read more

I couldn't be happier with the heat pump installation process from Helios. They provided affordable pricing and their technical expertise was evident throughout the entire installation process. Their attention to detail and professionalism set them apart from the other HVAC firms whom we received bids. They communicated clearly and addressed all my questions. The heat pump provides great comfort and I'm confident that the Mitsubishi system will last for a long time. Our home now has air conditioning for the first time. The heat pump maintains consistent temperatures throughout our home. Our old baseboard heaters on cold days could never keep an even temperature. I wholeheartedly recommend Helios for their exceptional value, expertise, and excellent customer service. They truly are heat pump experts. read more

Electric Air - Indoor heat pump unit - Heating & Air Conditioning/HVAC Near Me - Redwood City, California

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We had an excellent heat pump installation experience with Helios. We wanted to add AC and get rid of gas furnace to slash a big chunk of our carbon emissions (our electricity is already 100% renewable), so heat pump was an obvious choice. Out of the few contractors we contacted, Helios was the best: - The quoting process was easy and quick. Rather than having to book a visit weeks ahead, Helios provided a quote online and booked an after visit to confirm the virtual proposal. - Helios was able to provide a great price by designing the system to utilize air handler from the existing furnace to significantly reduce the cost. They also really understood the incentives and took the extra effort to help us maximize all available incentives. - Their technical expertise was superb, and instead of confusing us with jargons, Shreyas, one of the Helios co-founders, explained the system design really clearly, answered all our questions, and helped us compare other quotes to make sure the system is right for us. - The installation technicians were efficient and detail-oriented. During the job, they found out the refrigerant line pre-wired by the home builder had a leak behind the drywall, and took an extra half-day of hard work to locate and fix it. read more

Electric Air - The outdoor unit - Heating & Air Conditioning/HVAC Near Me - Redwood City, California