Excellent, large facility that is clean and allow you to bring your own food. Dedicated picnic…read moretables make it easy to handle multiple kids at once. Very open space, unlike some other parks, so you can see the kids when sitting from afar. All of these parks are expensive, but you have to factor in what must be an insane insurance fee and heating, cooling, staffing, et alia. Given all of that, the value for what you pay is reasonable.

It was great. Lots of things to do. I especially loved the trapeze swing! I would definitely come…read moreback

An employee with BLUE HAIR approached me multiple times in a confrontational manner. First, she…read moretold me her manager had instructed her to speak with me. She later claimed I had signed a waiver stating I could not record. After reviewing the waiver I signed online, I found no such policy. She then returned and said she had just read it on the computer and wanted me to come to the computer with her. I declined because I had already reviewed the waiver myself. After these interactions, the employee continued walking around me, repeatedly looking at me and giving me dirty looks. Her behavior made me feel singled out, intimidated, and uncomfortable. Instead of de-escalating the situation, her repeated interactions increased my concern. I called to report what had happened and was told someone would contact me. More than an hour passed without a response while I was still at the facility. During that time, the employee remained there, which made me feel unsafe leaving. I became concerned about whether she had access to my personal information or information about my vehicle. I do not know whether she does, but the situation caused me significant

Follow Up Review Response: I see the business responded to…read moremy comment and I applaud and appreciate them being responsive to feedback. I do want to reiterate that my experience could have gone very differently with a "I'm sorry that there was confusion about when you'd be able to access the room. I can see how that might be frustrating. We will do everything we can to get you access to the room as soon as possible." Nothing like this was ever said. We were told the room is in use and the room is being cleaned and then we were admitted. We were admitted before the stated contract time but the reason I choose to still provide feedback about the experience is b/c while contract language says "jump time 1-2, room time 2-3" there was also email guidance about what could be brought in and how access to the room could be granted upon arrival to decorate and set up, which lead to my confusion. Also EVERY other party we have attended there and I'd say it's over 5 we had access to the room no fewer than 30+ minutes prior to "room time" or before the end of "jump time" however you want to phrase it. There's a difference between being contractually "in the right" and providing quality customer service. It's true it said room time 2-3 but it did not say no access will be provided to the room prior to that time and did have conflicting guidance in emails about access to decorate, etc. Lastly, based on the comment about being dissatisfied with the outcome, I want to be clear the only "resolution" or "outcome" I was looking for was room access, which we eventually received and we expressed our appreciation for your party planner with both words of gratitude, tip, and assisting her in getting all the items upstairs. But the outcome we never received, which appears we won't, was an acknowledgment of our feelings or even a bit of empathy for the confusion we had and the frustration we felt. Maybe it was entirely my fault to misunderstand email language about set up and base my expectations on past experiences, but all it would have taken was a simple "I'm sorry there's confusion. I see how that could be frustrating. We will do what we can to get you access as soon as possible." That's all I needed...

Highly Recommend Going With your kids It is so much fun to…read morewatch them play and enjoy the fun of the trampolines

My 2 year old loves coming here, and it's nice to let them get some energy out, however, on more…read morethan one occasion, I have brought him here and a multitude of things are broken/gross. In the ninja course(?) above the ball pit, there was a wooden structure with foam padding around it, broken and a few nails were poking out. I told employees about it and they duct taped it. It was like that for weeks. Unsure if it is still like that. In the under 10 section, I will crawl through with my child. Netting is ripped, even high up. Many horrible things could go wrong with that. The plank bridges have been broken where a child could fall down to the next floor of the structure. The lower you go in the levels, the more gross it gets. The only staff I see walking around dancing, making sure things are going okay are the older ones. The teenagers that work there hardly come from behind the front desk.

Great staff, mainly the young nice dude with glasses at the front desk!…read more Place is kept up nice and prices are great

New management and apparently new to running a business. There was unsafe/broken equipment, part of…read morethe foam pit was roped off with traffic cones, and the front desk staff was about to charge us even though we presented the punch card that she had just punched. Low altitude.

We hosted a birthday at Launch for 10 kids. We will never host a party here again and we do not…read morerecommend that anyone has a birthday party here. There were numerous logistical failures while we were at Launch. When we arrived, we noticed that our reservation start time was listed on their check in screens for the wrong time. We notified staff that it was the wrong time and they said no big deal. Well, it turned into a big deal when they ran out of space for birthday parties starting after ours and they were trying to kick us out of our party room. They also ran out of pizza- they had to order pizza for our only our party from Domino's. They said it was from Domino's, but it tasted like the worst Domino's pizza we ever had in our lives. Something you don't want to happen at a kids birthday party is to run out of pizza- there will be a mutiny. We had booked our party months in advance- how poorly managed are you to not have enough dough, cheese and sauce to make enough pizzas for the booked parties. They also ran out of silverware, napkins and knives to cut cakes. While we were cutting our cake, the staff came in our party room and just took the knife from us as we were using it and gave the party room next door. After we finished cake, they were trying to rush us out because they ran out of party room space. It's their fault they had our time listed wrong- I showed them my confirmation email listing the correctly booked time. What a waste of time and money.

Good For little kids, tons of toddlers fun , but not for 9 and older, not much to do and xp…read moreexperience is an extra 10$ charge. Not a single soul was using it when we went on a Saturday afternoon, $62 down the drain!! (That's just my opinion!)

Went for a Bday Party last weekend... Same experience as the other Jump On Ins.. just alot smaller…read morethen some of the Mass locations... Im still preferable to Woburn...

I recently threw my son's 5th birthday party here, I opted for the big party package so I could…read moreinvite his class and our family with kids; this package says 25 kids, and 40 adults. We maybe had 15 kids and 30 and we were wall to wall crammed into a small party room for cake and pizza. Then we didn't have enough time to do our gifts there. The whole thing was so rushed. When we first arrived we were in one gym, thank was dark and dusty. The second gym was bigger and nicer but they didn't have as much time in this gym and once we were in the party room we weren't aloud back in the gyms to play... it was just like rushed, and small. I was extremely disappointed, the kids had fun which is and was what was important but as a parent paying $500 for this party I expected a much better experience. And I can not even imagine if all the kids and adults that were invited could have made it how we could have fit anymore people in that tiny party room. Never again.

This place was huge and PACKED. I prefer smaller parks like Altitude in Merrimack especially…read morebecause this place didn't seem to have much control over the spaces or monitoring of behavior there were much older youth in spaces with little ones and frankly the entire place seemed like chaos. The stars come from some of the unique spaces: climbing wall, super sized building blocks, playscape with steep slide etc. We were there for a birthday party and the party room was tiny compared to other places though all those rooms are too small. We probably wouldn't return here over other options.

Nova has so much variety compared to other trampoline parks. It has two different multi level…read moreplayground climbing areas with slides, a ropes course, mini arcade, rock climbing wall, toddler play area, ninja warrior space, balance beams over a block pit, zip line, and so many trampolines. The place is huge and clean. We've come here 6 times in the past year, and our kids love it. Plus the prices are very reasonable. We also hosted a birthday party which was very good value in our opinion.

Nice little spot for your kids to jump around a bit, they have the mini square sections of…read moretrampoline, the space is NOT big, but for young toddlers and children it'll do for the area. There's a few video games in the arcade and they expanded their gatcha/ claw games. Now i must take notice i would rank 3.5 currently out of 5. A couple things we did notice is I'm sure most places dont clean the foam pits regularly, but they def are a bit sticky, (yes i know kids and all) but they have empty bottles and trash in there haha. The little games that are setup in there like the toss the ball in the holes game, doesn't work and someone tossed blocks in the ball return slot. The score doesn't update, but the timer works sometimes. Could use some more maintenance in the trampoline park. They do have a few bday rooms for parties which is cool and they have pizza menu basically catered for packages with game cards. There is one terminal you can reload cards with or ask the front. If you lose something in the park, they are not responsible, not sure if they'll actually help you find an item or get back to you later if let's say you lose your keys / phone in the pits, but i would say be careful with your belongings. Staff is fine, never had issues when bringing the kiddos here. Easy setup, time goes by color wrist band and they announce when that color band's time is up.

Space Zero has been opened at SSP for a while but today was the first time I've stepped foot…read moreinside. They are a trampoline park with kid sized trampoline squares, so I'd say great for children under 10, way smaller squares than Skyzone/Launch/Altitude. They also have an arcade area where you can find a bunch of claw machines with cute stuffed animals. I ended up having great luck with the claw machines & won 6 stuffed animals in a row, with 1-3 tries each! Left a happy gal ;) I'd imagine Space Zero to be a great place for kids birthday parties. They've got two private rooms in the back & also have two bathrooms. Note: the play area is pretty dirty... employees do not make an effort to cleaning anything, foam pit doesn't get replaced... VERY STICKY & moist. Foam pit contains a lot of junk, such as half full water bottles, socks, bracelets, etc. I've actually never seen a dirtier foam pit to be honest, but my 4 stars is for the claw machines :)

Unsure why the bad reviews. Fun place for the kids to come run around and get energy out. It can…read moreget a bit crowded and over-bearing during peak times, but if you plan accordingly and come off-peak it's pretty calm and enjoyable. A "bronze" membership is $10/mo and gets you 90-min of jump time every day... worth it even if you just come once a month on a rainy day.

One attendant at time, 4pm. Nobody to supervise the one moving attraction. I waited several…read moreminutes to ask her if it could be used and she complied for 3 minutes. After that she had to return to the reception area. Paid $20 per child for one hour. Not worth the cost to visit this location. Dirty floors and water fountains. Sorry for this franchise. Very tired and old.

Outstanding gym! Birthday parties are the best. Kids love this place. Great staff that helps the…read morekids build up their confidence and skills.

Could not get my 9 year old to leave after the trial class. She loved it SOO MUCH! I'm so glad that…read morethis business survived the pandemic. Kudos to them and our awesome community that goes out of their way to support small businesses.