I brought my high-energy 4-year-old here to burn off some steam, and I am so glad we chose Altitude. Taking a preschooler to a trampoline park can be nerve-wracking because you worry about them getting trampled by teenagers, but our experience here was fantastic. Why this is great for the little ones: * Designated Kids Court: They have a separate area specifically for smaller jumpers (I think it's for 46" and under). This was a lifesaver. My son could bounce around at his own pace without me constantly hovering or worrying about a big kid landing on him. * Safety & Cleanliness: As a parent of a younger kid, hygiene is a big deal since they touch everything. The facility felt very clean, the foam pits didn't smell funky, and the padding seemed well-maintained. * The Staff: The monitors were great. They were actually paying attention and gently redirecting older kids who tried to wander into the small kid zone. * More than just jumping: My son loved the foam pit! It was easy enough for him to get in and out of, which isn't always the case at other parks. read more

Why are people giving positive reviews for this place keeping "clean"? This place hasn't even been opened for more than 3 months and things are already closed, broken, and crevices have a ton of trash, 0 balls in the target/"dodgeball" area (aren't they like dollar quality balls? why can't they restock?). The one on Monterey Road has been open for over a year and everything looks in great condition and the is staff responsible enough to open the slides when they have sufficient workers. I don't think anyone here cares about liability because everyone signs a waiver I'm only giving it 2 stars because I love the concept of "Altitude" - it's eventful, many obstacles and things for kids to do and burn energy, whereas I think Rock n jump is kinda lame/boring (depends on location, but Altitude overall has more challenges). The location is also excellent (but also it's downfall) for foot traffic - also the reason for the crowd. I think you have to accept the crowd - it's privileged parents at this point complaining about crowds- you should know what you are getting into. For me, it's just about WHY you opened a kids activity place when you sincerely don't care. If it's about the money, then put more investment on moving things along - like your long lines, and working equipment. Not that I care for massage chairs -but WHY? if doesn't work, move it and put more chairs/arcade games. I inadvertently bought membership..but after a month I'm not going out of my way to come back. I'd rather tag along with friends on playdates at the Monterey location. read more

Extremely Dangerous!!! Saw this fence here laying with no cones to prevent kids from entering and possibly getting their feet stuck and injuring themselves. Was here for two hours and no staff members attended to this. I don't blame the employees because they are young. I blame the management and owners for not training their employees on safety. Do better. read more

Altitude Trampoline Park - Dangerous. No cones to prevent kids from going inside and injuring themselves on the broken fence. - Trampoline Parks Near Me - Milpitas, California

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This is a great place for toddlers and kids, the staff is nice and attentive, the whole park is spacious and clean, each play zone is super fun for kids. read more

My kid loved this place, we bought the monthly pass, great deal. We come 2 or 3 times a month read more

Altitude Trampoline Park - Trampoline Parks Near Me - Milpitas, California

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This place was super packed when we visited. Staff supervising was little to none. Only safety precaution they have was a sign that says "Inherit Risk, jump at your own risk" i feel like there was no limit as to how many kids are jumping per area at a time which makes each trampoline somewhat unsafe specially for the smaller kids. They also have us pay for the socks worth 4 bucks but I saw a lot of kids not wearing the required Altitude socks. The place is new but very small for the amount of kids they let in. No space for parents to supervise their kids so they end up just hanging out by the entrance to the main jumping area. Cool place but not very organized. Probably won't be coming back to this specific branch. read more

Good fun at their opening price! Parking is at the entrance. Main area for jumping and smaller area for smaller kids! Great place for kids to burn energy! read more

1st time here my kid loves it. Great staff. Plenty of seating for the adults. We will be back soon.

I was invited to a party here every thing went well. I had no issues with anything, overall kids had a good time! read more

Altitude Trampoline Park - General area - Trampoline Parks Near Me - Milpitas, California

Nice and clean.. well maintained facility. Our kids had a lot of fun time hopping and jumping read more

1. False advertising. 2. No supervisor / manager on site. 3. Long waiting time in line. False advertising. The details for the VIP membership showed that the monthly membership is $34.99. When I was sent a link to confirm the membership, it showed that the cost is $38.27 ($34.99 + $3.28). When asked why is there a tax on the membership (I do not see any sales tax for membership at Sky Zone and Safarii Run), the staff cannot explain why other than that's what the system showed. Since my child is already here and not wanting to disappoint my child, I complied to the $38.27 instead of the advertised $34.99. Before I swiped my CC, I was shown that the amount that will be charged to my CC will be $39.42 ($34.99 + $3.28 tax and $1.15 service fees). When asked what the service fees are for and why this was not shown until I swiped my CC, the staff mentioned that it is for using the facility. I was like "What?". No supervisor / manager on site. I was very upset with the false advertisement, and asked for a supervisor / manager (PiC "Person in Charge"). I was told that there is no PiC on site. I asked for the PiC to be contacted, and was told that there's no way to contact the PiC. I asked for a way to reach any PiC, and was told that they cannot give that out. Long waiting time in line. The front entrance is way understaffed and extremely inefficient. The process for members to enter the facility is extremely slow. read more

Service is horrible. Lines were out the door and completely disorganized. The place was not being cleaned or monitored properly. My child accidentally left his jacket in the shoe area. I tried calling with no response, so I stopped by the next day--and the jacket was still sitting in the exact same spot. That alone shows the lack of staff attention and basic upkeep. Overall, poor management, poor service, and very disappointing experience. read more

This place 1 is extremely difficult to access in the mall on busy weekends, 2 the food here is just some Sysco chud that you'd find at any other establishment, and 3 the admissions do not amount to the service you're expecting. My two kids were extremely underwhelmed by this location - not initially because of how small it is, but also how overcrowded the main area is. I do not plan on coming back, the front desk area is unkept just as the bathrooms, food stand, and birthday areas are- disgusting. Overall, just a money grab. San Jose Monterey road has more broad amenities. read more

Brand new clean park with a lot to do, and my son loves it. Manager Necessity was nice and helped me to solve my minor issue timely. read more

We had my da Birthday party at Trampoline park. It was well organized, nice staff. Everything was on time. Highly recommend this place for party and regular visits. read more

We're here cuz the kids wanted to jump. We waited inline for over 30 minutes with 5 customers in front of us. After 30 minutes of waiting only one customer was helped. And then the cashier friend came by and she walked out talking and hugging leaving the customers waiting. After 5 minutes or so, she walked away with a customer leaving everyone waiting. After 10 minutes she still hasn't come back yet so we decided to leave. Definitely one of the worst customer service I've ever seen. read more

Great expirience. I get to shop while my husband waits with the kids. Very convinient location.

I do not recommend Altitude Trampoline Park Milpitas for birthday parties. Attempting to make a party reservation was a frustrating and unprofessional experience. We called multiple times with basic questions, but multiple staff members stated they did not know how party reservations worked. We were told the manager would call us back, but no one followed up after several days. The voicemail box was also full and did not allow messages. We then went in person and found that none of the staff could assist with party reservations. Again, only the manager was able to handle it. Unfortunately, the manager was very rude, dismissive, and unprofessional in his communication. Given the disorganized operations, lack of staff training, and unprofessional management experience, I had 0 confidence that a birthday party would run smoothly.. Kids and parents deserve a stress-free, happy experience -- especially for a birthday. This place does not deliver that. The number of bad reviews is not surprising, even for a newly opened location. read more

They need to hire someone to walk around and clean. The kitchen needs to get it together. I ordered nachos and they told me they didn't want to stress the kitchen out anymore then they are. Never been told this before. So I ordered a sprite, they gave it to me with no ice (smh). This place has potential but may need to re evaluate their employees. read more

I read the reviews first so I decided to call down prior to visiting. Good thing I did because they were not willing to honor a promotion that was online and there wasn't a manager around to address this issue. Altitude San Jose (Monterey Rd.) had a BOGO free so I took my 4 kids there and they are having a blast! Altitude Great Mall get your act together! read more

Do not get the V.I.P membership. It is a SCAM!!! I came in today and was told to wait in the main line and could not wait in the V.I.P line. I paid for the more expensive membership to get the extra perks, but they will not honor it. What is the point of getting a V.I.B membership when you can even use the V.I.B fast line you paid for lol. Scammers. RIP OFF!! read more

Very long wait times it's the second time I been here and they don't respect the lanes that are for vip members other been waiting for more than 20 minutes and also why have a sign that says 48 inches and under if the manager says everyone can jump makes no sense read more

Altitude Trampoline Park - Sign - Trampoline Parks Near Me - Milpitas, California

Amazing experience for my both kids Highly recommended for parties Will think about having my kids birthday here too read more

I was hoping the negative reviews weren't true so I gave this place a try. I really wanted to like it because I have active boys, and I live close to this place. However, I echo the sentiment of others regarding check in--if you get a newbie, it's going to take a long time (even when you're the one they're helping at the front). Prices listed above aren't always accurate or updated (ie $10 initiation fee with the $29.99 membership even though it says $0 on the board). The lower price for what I assumed was for the younger kids wasn't an option despite being listed on the board above head at check in. The toddler area, which I was mostly looking forward to for my young daughter, was "under construction". I thought it was less than ideal having a two year old jumping in areas where much older kids were jumping too. She wasn't really into it all since it wasn't really age appropriate, which was a bummer. My kids were more drawn to the tons of flashing lights and screens of the arcade games all around the trampoline park. Halfway into our jump time, a bunch of older kids poured in. Despite having 2 hours of jump time, I unfortunately left early with my 3 kids. It felt quite disappointing. Oh and even if you come in with socks with grips, you still have to buy their socks. So tack on $4 per person to whatever you already budgeted for. Eeks. read more

Came for a Birthday party and was impressed! Staff was attentive and always available. Considering this for my son's birthday in October!

Had my daughters 11th bday party here. The place was clean, calm, and colorful especially when compared to the south San Jose location. There is more seating so that's good. I would definitely return to bring my kids to jump. However I do not think I would have a bday here again. We booked a party for 10 kids and 10 adults. When we arrived to check in 8 minutes before the start of our party they send us to our table but to our surprise there was a family setting up there beautiful decorations on our assigned table. Turns out another family got sent to our table even though they were suppose to be in a room. Why that family did not question being given a table vs a room I do not know. Hostess ahd to figure out where our table was, tell the other family they needed to pick up and move to a room, it took 10 minutes to straighten everything out. Guests were mostly dropping of there kids so I didn't mind that much that our table was not ready. We had brought our own table covers and honeycomb decorations that we had planned to set up before the start time. I did have to ask the hostess to please give kids wristbands so they could go play bc it was after our start time. And kids were just standing around waiting for the table to be set up. So we were a party of 20 total and we were only given 1 table. At Chuck E. Cheese, sky zone, and jungle island we are given a table based off guests not number of kids. Most parents who rsvp ended up leaving to walk the mall so those of us left behind fit in an empty table next to our 1 bday table that seated about 10-12 kids. It worked out bc our adult guests left but otherwise we would of been left with standing adults which is not good hosting. Other issue was we paid for the mvp package but they forgot to give us th $5 gift cards per child. When I paid upfront cashier told me to ask the hostess but then hostess told me to ask in the front. She then gave me only 1 for the bday girl, had to show her website that it was 1 per child. Then we had to wait in line at a kiosk to check every card had value. By then the kids were gone. Other issue was we were asked to vacate our bday table before our time was up. Explanation was they needed to prep it for the next party. Again Chuck E. Cheese has bday parties set up with space in between to clean tables and set up. As the parent who was hosting I did not have a good experience. Kids had fun but I would not recommend booking bday party here. Very disorganized. read more

My daughter loves coming here with her bestie. This place is nice and clean. Staffs are nice and friendly.

We enjoyed altitude alot. I have 4 yr old and 12 year old kids and both enjoyed equally. Awesome for all ages

As most reviewers mention, there is a lack of supervision/staff training. Trying to book a birthday here was incredibly frustrating, with manager Necessity was impossible for us to just book and call. I had entered once before to attend a separate party, in which the park was in complete chaos. Reconsider where you're booking for your child's next birthday or school trip, this place is very shady and untrustworthy. read more

We have a membership at the San Jose location and wanted to check this one out. I called on a weekday to ask if our passes will work here only to find there's no way to "talk to a team member" or even leave a message, bc "all team members are busy" and the mailbox is full. I've never had a problem reaching a live person at the San Jose location, even on weekends. I'll take this is a sign we should just stick with that location. read more

Very friendly and helpful. Willl come again - easy to see all the kids. Great wi-fi.

Staff is helpful , clean environment, ambience is nice and best of all my child is having the time of her life

The kids had fun and signed up for membership. The place is huge with lot of options

Very bad customer service long wait times and not enough staff supervising so at sometimes it get kind of dangerous. I don't recommend this place at all . read more

The place is new and may look clean but the lack of staff supervision, organization, and overall management sparks safety concerns. I have had encounters with staff who don't seem to care at the reception and at the trampolines. I wouldn't recommend if you value safety. read more

This was my son's first time visiting the park yesterday, and unfortunately, the experience did not meet expectations. During our visit, I purchased a membership for my son. Unfortunately, he misplaced his arcade card. I approached a staff member named Camila, who identified herself as a manager, to ask for assistance. Instead of taking initiative to help resolve the situation, she did not offer any clear solution and went to another staff member for help. As part of the management team, I expected her to be able to provide proper customer service and handle the situation professionally.This interaction felt unprofessional and disappointing. A manager should be prepared to assist customers and provide solutions, especially in situations involving arcade cards and customer concerns. Based on this experience, I do not feel confident returning, nor would I recommend Altitude Milpitas to my family or others. I hope this feedback is taken seriously and used to improve customer service and management support in the future. read more