Fun spot to burn off some energy…read more Randomly have stopped by a few times midweek...when it is far less crowded and grabbed a Groupon to make it more affordable and for that price it's not bad at all. Sure certain areas are closed at certain times but while we are usually there they eventually open them up. Not had any issues. A lot of the equipment you can tell has been used pretty good, but just like with anything still should watch your littles at all times. I would try to avoid weekends if possible. Lots of parking. They have dot ice cream that isn't dippin but still good...so bonus!

This place is awesome, but it's fallen into disrepair. My kids had a great time and we spent close…read moreto 4 hours here, but I have some real issues. The good: - Once your kids get the hang of the self-latch system, they'll be able to climb safely without close supervision. - There are lots and lots of climbing walls and some have unique features. It's very entertaining for climbers over 48". - They have a drinking fountain. - They have hand sanitizer dispensers. The bad: - Many areas were shut down. We couldn't do the ninja course because "something is leaking from the ceiling" in one of the areas. Some features on the climbing walls (like the wheel you turn to bring a trapeze thing closer to a ledge) are broken. - They are severely understaffed. When we visited on Monday, Aug. 11, the ropes course was only open for a few minutes, as was the wall-hang slide. Because those areas require employees and there weren't enough people to work them, they were closed off for the bulk of our visit. - It's a bit expensive. I feel like I'd pay the $30 per kid if they had access to everything, but between the broken attraction and the areas shut down because of staffing issues, the price felt steep. - There's not a lot of seating available if you're a parent who just wants to watch. There are a few benches, but you can't see large sections of Funtopia when you're sitting there. I was hoping to do some work on my laptop, but there were no tables near the benches. - If you leave, you cannot re-enter once you leave the building, so hunger may become an issue as outside food is not allowed. I'd love to come back here with my kids, but I hope they have enough staff to keep all the attractions running and I hope they fix the "something leaking" on the ninja course. I got the sense that this was a place run by teenagers and the owners may be absent or uninvolved.

I brought my 3.5 and 5.5 year old kids here. I was worried that my 3.5 year old would be a little…read moretoo intimidated to have fun but there were plenty of areas without too many kids to bounce her. My kids enjoyed the foam pit the most. I did notice a few had words carved into them, but nothing derogatory caught my attention. They do have an area for under 10 that has some climbing and other structures. We paid for the 90 minute pass. They do a good job of announcing when your time is up, as they seem to time it to 15 minute intervals. I was a little outraged that the socks were $6 each but glad that we can bring them back on our next visit. They also have arcade games and concessions so expect to spend extra money on top of the base cost!

Wow very unorganized and and extremely filthy there is no one checking you in as you walk to the…read morepark also very cold so make sure you bundle up when you wait for the kids to play It is so dusty Al the dust flying g from the fans No too expensive and extremely dirty

A great family place. I would have given 5 stars but: 1…read more There was a private party so we couldn't enter until after 1pm although there was no indication on the website. We traveled an hour to get there so we had to find something else to do until we could be admitted. 2. Only two of the bumper cars were operational. 3. There were only 2 double and 3 single cars available until they needed charging...then a 20 min. wait before we could ride them. We paid for the platinum access but could not experience most of the better rides as a group. The staff (especially the young man) was exceptionally nice and patient with the guest. There was one young lady, however, who never tried to interact with ANY of the guests. Either she was just having a bad day OR she really doesn't like her job.

I would give no stars to this place.. I paid for my girls…read moreto do all the attractions they have there, and most of them where not working.. the worst thing is that the employees know there not working and they still offer to you those rides, and charge you for the full pass I don't think its fair.. when u request a refund all they do is give you a free pass.. like really who wants to come again and then they go on your review and apologize and say there going to fix the issue when they don't do anything..

Had a party here and the host was wonderful and took care of my whole party. Clean room.... Helpful…read morestaff and the kids had a ball. Pizza was really tasty also. Recommend having a party here!

I had a party and there as no stress and all the kids loved it. Our server Jen was very attentive…read moreno issue! I def recommend for a bday party!

Really fun place for the kids to run around and get their energy out. Our kids are three and five…read moreand they had a blast.

When you're looking for stuff to do with your kids, you have 3 main questions:…read more 1. Will my kid have fun? 2. Will it make my kid tired enough to sleep? 3. Can I do this without spending a fortune? In the case of Jump Town, the answer to all 3 is: YES When you walk in, you'll remove your shoes, sign a waiver and pay your entry fee ($13 during the week, $15 on weekends). What's nice is that the price includes two free adults per child. Inside, you'll find massive bounce houses and trampolines designed to burn off all that preschool energy. Everything is free with the exception of a couple of video games or air hockey. There's a small room in the back with some building materials for kids who like to do that. There's a small fenced-in area with small play structures for really little kids. They do have a snack stand available, but you can bring your own food. They have 2 women's bathrooms and 1 for men. There are party rooms available. I think the right age for this place is 3-6. When we were there on a Sunday, there were a couple of bigger kids who don't really know how to watch out for little ones, so if your kid is on the small side, you might need to keep a close eye on them. If you'd like to save money, you can get a 10-pack of visits for $100. You'll probably be back, so this is a great value, especially if you have more than one kid.

Do we really pay this much for two kids to jump and do a zip line now? I was shocked at the price…read morebut hey let's still totally have fun! The kids loved the zip line and huge ball pit. But when it came down to the experience it fell flat. They didn't notice but so much of it was dirty, and the foam pit area smelled like urine. The worst part was hard to watch an older Asian man treating his staff so poorly, literally on the floor having a conversation that should have been in the back room with a teenager employee. Then back when we were getting a drink (no refills btw) he was again being so rude to a worker in that part. His inability to treat staff well is the reason for my score and the reason we will not be back. I should have said something.

We had the rudest interaction with the manager Hetal at urban air St. Charles. No one was at the…read moredesk when we checked in and we've never been to the place before so we just started playing. We were given a very hard time for going in without checking in all the while we were up front for a good 5 minutes without anyone helping us or coming up to check us in. We will never come back to this location solely based on our interaction with this manager. She was incredibly rude and unhelpful. Blaming us for going into the location when again no one was up front and no other staff was around to help. Instead of trying help us since we've never been here before we were told over and over again all the things we did wrong.

I've been here twice. There are a different kinds of trampolines, foam pit, and obstacle course…read moreclimbing area. The price is reasonable for two hours of fun. I like that they allow adults to use the trampolines also. Highly recommended.

Do NOT go here! I purchased 7 jump tickets via their website and, upon arrival, the ENTIRE site is…read moreunder construction and half closed down, but their on-line site is charging their full rate without an explanation that they are rebranding or changing ownership to a new concept with half the place shut down. That practice is a racket, dishonest, and reprehensible. They are, I guess, trying to transition to Ninja Kidz--but I will never come back here. And it was dirty and gross.

It's always a fun place for my baby to come after his swimming classes. Wears him out for the rest…read moreof the night

We love this place! It is clean and well kept. They do a good job with the sand pit and ball pit…read morekeeping clean of hair and gross stuff. We love our Judy! She is so kind and helpful. You can tell she loves kids and is warm and welcoming. Place is great