Ralph was great! We were in the paint section and looking for a color we found online. He asked if…read morewe needed help which is always great! He was very knowledgeable about what we were looking for! Amanda assisted us as well! She was very sweet and knowledgeable as well. They both gave us great customer service and showed how much they valued us and our time. Gratitude!

Had a very very very bad experience....ordered a electric trimmer at the falls location. Wasnt in…read moreshock there; so they where going to ship it to me from the Northshore location. A guarantee that I would get it the same day by 8pm. Never came so called (the order was suppose to be delivered by stupid Uber/Door Dash), then the store said ok by next morning from 630 till 10am...never came. So called again...guess the order was processed to the store but the dumb uber/door dash never picked it up. So went to the falls location then and canceled the order ($250 order canceled). Even said maybe use a service instead of Uber/ door dash cause if not wanting to work the order will never be picked up. Store had nothing to say!!!!!

Everyone is super efficient and things get done fast and easy. But no one is friendly or ready to…read moreprovide help. I knew exactly what I wanted and had my questions all ready so it was a non issue for me but I would have hated to have my parents come here to come and decide which iPad to get. So if you're looking for a friendlier staff, go to Apple on bayshore.

Just about the time I think I have my technology figured out, newer, whiz-bang technology comes…read morealong. (I'm Buck Rogers, just a coax, parallel printer and RS-232 guy lost in a Bluetooth century.) I recently upgraded a new laptop, only to find that there are no ports to connect my external drives without a dongle. (Who knew what USB Type C was?) The laptop has a micro-SD slot but my camera uses a real SD card I can hold in my fingers instead of that dinky micro card that disappears in dark carpeting, not that I'd know about that or anything. I did some research and found a device that plugs into my USB Type C slot, which is also where the power supply plugs in. The magic box provides two REAL USB slots, a real SD card slot, a dinky SD card slot, and an additional pass-through Type C slot to plug in the power supply. It even has two more slots I'm hardly likely to use, an HDMI port and an RJ-45 for good, old-fashioned wired network access. (Just in case I ever stay at the Bates Motel.) Now, with all that setup, here comes the punchline. Like most magic boxes, it ain't cheap. My usual online vendor had the magic device in stock and I could have it by Friday if I ordered it on Tuesday. Just for grins, I looked online and found out that Best Buy A) had it in stock, B) had it at my local Best Buy store for pickup, and C) it was ten bucks lower priced than my usual vendor. So, I pulled the trigger. During the Covid19 debacle, my Best Buy store has the parking lot laid out for drive-up service. I got a text message that my magic box was ready for pickup. I pulled in and followed the maze to the front door where Derrick greeted me, went back in the store, and returned with the magic box. He handed it to me, thanked my for my purchase and waved goodbye. Piece o' cake! And to boot, I saved ten bucks and got my magic box on the same day! #YelpLove

Thought I'd found a locally owned store to meet all of my appliance needs. But, when told that…read morethey didn't carry an item in the size i needed, so I "should find it myself", I also canceled the $900 microwave I'd ordered. Wish I could return the fridge and give all those sales to another place that would care enough to go the extra mile.

My new gas range was delivered on time and the crew was very courteous and careful as they removed…read morethe old range and installed the new one. Cody was very efficient installing the range and explained how to use it. I appreciate that the crew works for Bergman and not a subcontractor. Happy in West Bend.

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

I bought a GE freezer at the end of July last year, and it stopped working, and we had an emergency…read morebecause my baby's milk back ups are in there. I called GE and got an appointment, but the soonest available was 2 days from now, so I called them to see if they could get me in any sooner and they couldn't, but they offered to pre-chill and deliver a loaner freezer to keep my things frozen until our freezer is fixed! Excellent customer service, and I can't recommend them highly enough! I feel like it's back in the Andy Griffith days

I have shopped at Felton's my whole life and my parents did. I went in last November bought a…read moredishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed.

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced…read morevarious appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff.

We were in the market for a new electric range, the sales associate, Scott, was very knowledgeable…read moreand professional, and steered us in the right direction for our purchase. Highly recommend grand appliance, and we got the cheapest price of all the other places I checked

I only buy from grand because they have their own installation crew all the other big box stores…read moreuse third-party crews with rented box trucks and no uniforms. They're not trained and they don't care who they're working for. grand appliance knows exactly who they're working for and they care.

Don, our salesman was very helpful and friendly. We had a couple of different models…read moreIn mind and he helped us make our selection without being pushy. When he wrote up the pricing it turned out lower than expected. The delivery and installation went as he described: all very good. We will return to Grand for our next appliance purchase.

Very professional, courteous and knowledgeable as well as friendly and warm. Will work with Don…read moreagain