Anna S and Star Moore,Carlos B. The loan officers from Altura credit union in Riverside.They all have outstanding customer service they consistently exceeding customer expectations by delivering helpful, empathetic, and rapid solutions that build long-term relationships with customers. They centers on ensuring the customer feels valued, heard, and respected. They knew this loan was time sensitive.They are very friendly and very knowledgeable and a great asset to Altura CU company. They all deserves an award & a raise. They made sure everything ran smoothly during the 2 day loan process so we could get a new car approved by Sunday we found the car and by Monday they cut the check. Thank you all for being there to help my husband Albert he loves is new SUV/Explorer/ Black We really appreciate your time and accuracy. We will refer more people to Altura in the future. Thank you again Carlos Borquez for your speedy service and always checking on us we felt appreciated and he is very fast and reliable and always with a warm smile it doesn't go unnoticed. Take care! We are looking forward to doing more business with Altura in the future. Great team work Star,Carlos &Anna. I gave a 5 star service 24/7. This is the best branch to do Business@6403 Riverside Ave.Free water & coffee Love the new floor plan.The manager is a great boss also. Marie & Albert Jones 7/18/26 5-Star service.7/20/26 Star Moore we could have not done this without you and you're amazing with all the calls and emails and txts above and beyond. Thank you for calling us right back with answers. read more

Friendly employees who will go out of their way to help you. Krista was especially helpful and kind! A great credit union!

Rosemary was very kind and welcoming with our experience at altura credit union. Great customer service, and got us in and out.Thank you!

I went in today to join the credit union and get approved for an auto loan. Carlos Borquez was so helpful and professional very knowledgeable about all of our options and questions. He made everything very easy and I was instantly approved Thank you read more

Showed up Monday morning for a appointment. Amazing customers service. Thank you Rosemery, she helped me out with pointing me where to go, as well and being so understanding and helpful being my first time here. The rest of the staff is awesome as well making sure all customers are happy and attending too! If you're looking for an amazing team this is the place for you ! Thank you so much to Rosemery and the rest of the staff! read more

Rosemery made my experience quick and seamless. Everything flowed smoothly and she was professional and one of the kindest people I ever met. read more

Jezzy reyes was kind and helpful with me this morning. Excellent customer service. Very informative.

I went in for a shared branch transaction since I'm not an Altura member and it was a great experience. There's ample parking, excellent service, and this is a beautiful branch. They have two drive-up ATMs and a third in the lobby entrance. There are also coin machines and a variety of financial resources. read more

If you need a car, ask for Charyl Freeman, she gets things done and goes the extra mile for you. We've used Altura's auto expert program twice, and both times we were let down by our closer branches, but when we worked with Charyl, she was able to secure the exact cars we wanted at incredible prices and made the whole experience easy and a pleasure. She's truly the best and we're going right to her if we ever need another vehicle. read more

Altura Credit Union - Banks & Credit Unions Near Me - Riverside, California

I had the pleasure of meeting Justine and she was amazing! She answered all my questions, which I had quite a few, and was very helpful. She opened my account and made me feel very welcomed as a new client. I look forward to any future interactions and accounts I may have with this location. The location's branch manager was also very kind and welcoming! Great team overall! read more

Hello, went thru Auto expert everyone was so helpful and knowledgeable Charyl Freeman was great she found our vehicle and we are very happy. Thank you again Altura in Riverside on Riverside drive your all fantastic. David & Teresa Samano read more

Today, my sister and I were at the Riverside branch to handle my deceased Father's finances. We were fortunate to work with Carlos Burquez, Altura rep. He was patient, professional and compassionate. We very much appreciate his customer support. The credit union is fortunate to have him as an employee. Thank you so much! read more

I've been a member for over 30 years and have never been treated poorly until today. I deposited a large check today and asked if I could have it clear within three days. I spoke with the manager at the Riverside location if this could happen, but he insisted that it wouldn't happen stating the rules wouldn't allow it. We all know that the money would transfer between banks within 48 hours and would be available when I needed it. I informed the manager that due to him not working with me that I would be closing out my account and taking my money else ware. He commented, "do what you have to do" and walked away. I deposit hundreds of thousands of dollars a year and have had at least 10 car loans since banking there. Their lack of service has lost me as a customer. read more

Krista was extremely helpful. Don't go into the bank very often but it was nice to get great service. Thanks! read more

Krista was very helpful she was very sweet she sent all my documents to Samantha and she made sure they went through than had me call Samantha to make sure she got them. Amber helped set up the loan was very helpful gave me instructions on who to Call she was very sweet and kind Both ladies are assets to Altura Credit Union. Thank you to both you made me feel right at home read more

Charyl freeman was absolutely amazing she made everything so easy I recommend her to anyone if you are looking to get a car through Altura

Do not bother going care if you can just go to schools first I've had Altura for over 6 years and not one time have they approved me for a small loan I don't have any negative credit anything I'm not really sure why they denied it when I was with schools first they approved me for a loan and also to car loans I thought being with Altera would be better since I work for the county but they are a terrible bank and they are terrible to their customers if you want a credit union don't bother with this place just go somewhere else I'll be removing my account from them and going back to schools first read more

My wife and I have been banking with Altura CU since it was "Riverside County's Credit Union". I like that they have branches all over Riverside and indeed all over Riverside County, so I am seldom far from one. We have both checking and savings accounts. In 2021 we refinanced our home mortgage with Altura at a very favorable rate. I seldom have to go into the branch, but whenever I do I have found the staff to be courteous and efficient. I do have to deduct one star because some years ago I applied for a credit card issued by Altura and was declined, despite stellar credit, so I have to maintain an account with a different credit union to have access to my Visa card. read more

I haven't been to this branch in awhile and the remodel came out really good. I really liked the Riverside mural in the lobby. I went yesterday to open an account for my teen and worked with Ana. She was incredibly nice and knowledgable. I appreciated the information she provided about how to properly manage the teen account. The whole process was smooth and easy. I recommend everyone to come to the Riverside branch! Ana is great and her service reminded me why I love being a member of Altura. read more

I had the pleasure of having Lisa help me with my account and she was very helpful and explained to me all steps she was completing to help me set up a different account so that I would be able to finish my task. Lisa set me at ease talking with her and I felt as if I was with my family. All of the staff has been helpful with me over the years and I personally recommend that anyone who does business or private accounts to go to this credit union. read more

Auto Expert- I highly recommend working with Charyl Freeman from Auto Expert. She listened to what I wanted, was responsive, got me a great deal and we bypassed the pressure of a dealership and how long their paperwork takes. I will definitely use them again if I need another car read more

Rosemery was very helpful. She greeted me and made my experience with everything we had to do with my accounts very smooth and fast. I recommend her 100 %. Will choose this branch from any other read more

Rosemery was extremely helpful with opening my new account. She was friendly, welcoming, and made sure I had all the information I needed.

This Altura branch is a fabulous place. Bashar's leadership is exemplary and the whole team have an outstanding customer service focus. Special recognition to Ana who is so knowledgeable and professional about all aspects of the branch, she always knows exactly what to do when we need assistance and just seeing her smile and helpful disposition always makes our day. In today's complicated global corporate banking world we are so grateful to have a local community based option. Blessings to all the Altura team. read more

Bashar is professional, kind, and generous with his time and expertise! This has always been my favorite branch, the remodel is just an added bonus! read more

Needed assistance with a car purchase, DMV information and registration, and setting up monthly payments. Carlo's was amazing! He was extremely helpful as well as kind, patient, and informative. In general, Altura has been an excellent financial institution. read more

Not the friendliest at the front desk check in . I was taken aback by how she was doing me a favor hmmm I don't want to get her in trouble , maybe a bad day idk , but we all work, customer service should be # 1 . We all need training on the smile ! read more

Worse than a bank. They have an option to email customer service but when you do a day later they'll tell you to call in. Why bother to have an email option? The problem with calling in is there are long waits and there's no need to go through the 7 security questions just to ask a general (non-account) quesiton. CSRs aren't trained to answer anything more than very simple account inquiries so they have to go ask someone. Unfortunately customer service at credit unions across the board has deteriorated to the point where they're worse than the big banks. I can't recommend them. read more

Amber was very helpful and patient taking care of my issue. the entire organization is great.

Terrible customer service. If you make a big purchase and you clear it with their fraud department, they will still put a freeze on your account without notifying you, which will not allow any bills you paid to go through. In turn, causing a return payment fee with the bill companies, leading to a drop in your credit score. When Altura is confronted with this, they basically tell you there's nothing they can do and they will not reimburse your fees. So, basically it's not their fault or their problem. Horrible customer service. CUSTOMERS BEWARE!! read more

Where to start, we came in for my daughter cheer club account after being denied in other banks, we been greeted by the manager welcomed us reviewed our documents we anticipated it will be a no, he reviewed the documents and passed us to Ana who was very kind and opened the account for us, not only that, Bashar got on the phone with Venmo and got our transfers sorted out they didn't have to do that, that kind of service makes us members for life. Thank you for both Ana and Bashar whom took the time and the effort to assist us. read more

Horrible customer service! I have done business with this credit union for a longtime in the city I reside in. However I work in Riverside I went into this location to do a withdrawal. I only had my ATM card/with my pin on me however they make you bring a picture ID as well to do withdraw inside the branch. I have my DL on my digital wallet. But they refused to accept that. The branch manager Daisy said once we get familiar with your face we will be able to not require your DL to do a withdrawal. I did ask her if she can make an exception? I was able to tell her my amounts of my direct deposit from work. Pulled up my online pay roll account from my work. Which also has my DL. The answer was still no WTH. So now I need to engage in conversation with all the employees there . Because on the next visit they can recognize me then the DL will not be required? Due to the inconvenience I have closed my account. What's the point of having a ATM card with your pin. PNC bank as well as Wells Fargo do not require to show your DL for minimal withdrawals. read more

The Branch Manager Bashar Salim is amazing and his staff is very friendly and accommodating. I loved the service and quick sign up for enrolling. I encourage all of you to become members. The services they offer are definitely hard to beat. Norma Berrellez read more

Fantastic experience with Rosemery, was easy to do business with Altura, thanks to great service we received by Rosemery, even the branch manager came and introduced himself we felt special. Highly recommend read more

Bashar Salim runs a clean and organized bank making sure everyone is super helpful and quick to attend the customers

Best bank in town! Bashar Salim is always so helpful and kind. Great for banking, buying a car and insuring it! Highly recommended!!!

So we went in to check the rates for a car loan and it was disappointing. Checked in and waiting for a guy to just slowly walk over and basically ask what we wanted. No "hello how are you guys doing" or let's come in and talk in my office. Just basically hey all I can do is fill out an application form for you (which you can do online). I told him hey at Arrowhead they told me in 5 mins what the rate would be. He said well I don't know the specifics which I replied I can give you that information right now. Says he can't help me cause he doesn't know what the underwriter will offer and that I'd have to wait 2 hours for a reply. This place is funny. Don't go here go to Arrowhead or another credit union. And please no one patronize me with a reply saying oh we're sorry. Train your employees better. read more

After my initial experience with Auto Expert, Altura reached out again and another employee with Auto Expert reached out to help me. My second experience was much better and there was a lot of clarity up front about my options, what I was paying for and no pressure from the salesman. I'm not sure what happened during the first one but I was able to get a car through the program and it made the signing and search a lot easier. No hidden or unexplained fees or pressure to buy. I would recommend using the program but making sure you still do your research thoroughly beforehand and ask questions. Go see Danny Avila on 14th street! 5/5 for his help but 4/5 for the whole experience because my first meeting was a sour one. Thanks for helping me get a car! read more

Bashar Salina was SUPER helpful. He took time to dig in and help us. He went the extra effort making calls and working to get confirmations we needed to prevent funds from being put on hold. Super nice guy. read more

My name is William and I would like to complement Ms. Stephanie for her Outstanding Professional Customer Service. Ms. Stephanie is located at the branch on10725 Magnolia Ave, Riverside, CA. It is customer service like hers that has made me a member for 20 plus years. I hope her supervisor reads this review and rewards her for the Outstanding Customer Service she provides for all her customers. Thanks Ms. Stephanie!! William read more