ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

Worst property management group ever. Took a month to respond to a leak that I requested…read moremaintenance to look into. When they finally responded because there was water pouring through my ceiling like a waterfall, they tried to tell me that they didn't have my correct phone number yet it was the same number id had multiple texts and calls with since they took over managing the building in April of 2025. The "contractors" that did the repairs were unprofessional, caused more damages to personal property, Kevin accused me of being deceptive because my photos were not "time stamped". I have a claim in with my renters insurance and neither my insurance company nor myself can get a response from anyone at REI. I've asked REI to please respond. Not to mention I found this Google review today. Ed Crespo is the manager in charge of REI. But apparently he likes to make reviews on google and pretend to be a tenant. Other tenants have had issues with them as well and action needs to be taken. If I didn't have to give them at least one star to post this, I would give them none.

I would love to give Ms. Carina a five star she is so on point with handling situations at hand, no…read morehesitation with my requests to situations that come up with problems in my unit. I call or put in a request with meld she makes sure she follows up and make sure my problems and concerns are handled. Thank you so much Ms. Carina

I'm am property owner and I will give these guys 5 stars! I have two properties with them and they…read morehave been extremely helpful with any of my needs and my tenants needs. Thank you for a great relationship. Thanks Jessica and Kim!

I have a long standing issue with this property management company. I live next to a home that is…read morenow empty and I still cannot get these people to maintain that over growth of trees and hedges! every year I have to start calling for this and every year I get the same run around! Now I will put a name on the manager for this particular empty home! Keith Hatzfeld per your request I've sent over several photos of this abandoned home and you've done absolutely nothing about it! This is disgraceful and you know it! Home river group stop the cat and mouse game and handle this rental property! Keith Hatzfeld stop passing the buck and handle this. If you do not want your time wasted by this company or Keith Hatzfeld, run take your money and business and go! what a disgraceful property management team!

Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Put in a maintenance request and no response after a dumb question and 4 days. They cannot get me…read moreanyone from the maintenance department nor their supervisor. They just promise an answer then ghost. Fuck these guys. Chicago property management SUCKS. Buy that stuff.

Decent tenant-facing experience, but room for improvement on the landlord side…read more This property management company has done a solid job managing tenant relations--things generally run smoothly from the user side, and we haven't encountered issues from that end. The system appears well-organized and efficient for tenants. However, as a landlord, there have been some ongoing concerns. Payment delays, occasional system and accounting errors, and a lack of clear communication have made the experience frustrating at times. Additionally, we've noticed discrepancies between what tenants are charged and what is reported to us, which has created confusion. Property maintenance also seems to be a lower priority, and we would like to see more proactive care in that area. Overall, they have some strengths, especially in tenant management, but there are key areas that need attention to ensure a more transparent and reliable experience for property owners.

0 stars - I beg anyone considering business with DHM owner William Gibbs: DO NOT DO BUSINESS WITH…read moreTHIS MAN. Like many other reviewers here, he illegally stole a $2,500 contractual deposit from me as a tenant by never refunding my money by the deadlines outlined in the tenant lease and the Chicago city ordinance (45 days). He continually lied and stated that my refund would come - it never did. I then learned that DHM went bankrupt by receiving a letter in the mail from his lawyer with a court hearing date 6 months AFTER my deposit was due for a refund. I attended the court hearing and found that William owed dozens of creditors TENS of thousands of dollars in outstanding debt, screwed over a long list of tenants, and crashed all bank accounts related to this business. He also publicly stated in the hearing that he KNEW the company would not be able to cover their expenses by spring of 2025, and I didn't even start my lease until June 2025. He knowingly stole thousands from innocent renters and creditors while driving a business into the ground. The communication during my 2-month lease was also abysmal - utilities cut off without warning, my texts went unanswered, etc. Due to him filing bankruptcy and having NO money left due to poor management, any creditors like myself have no way to demand a refund or recover any of our money. This man is a predator and terrible business owner who preys on innocent people who enter a legal contract with him, trusting he will honor the LEGAL requirements of a landlord/tenant agreement. I hope no one has to go through what I and so many other people have suffered with him. For awareness, he also has two other businesses in progress - Webisition and Viva Casa - please DO NOT use or work with these businesses, and you will be heartlessly taken advantage of. This man should be banned from ever running a company again. If anyone in a similar situation has questions or would like to reach out - I'm happy to share my experience in more detail as a dire warning to others. I wouldn't wish this experience on anyone looking to rent an apartment. I'm disgusted and sickened by the way he treated people who trusted his business, and wish him the worst.

Honestly, I think it's ridiculous that I even have to give them one star to give the world a fair…read morewarning of how incompetent this company is. I would avoid them at all cost, especially if you are a renter as it is evident that they do not see the importance of maintaining people's housing, a basic human right. I called GSBM more than a week ago to let them know that we were having draining issues in kitchen, specifically the kitchen sink not draining and the dishwasher draining into the kitchen sink. CLEARLY NOT CORRECT. Upon calling they informed me as a renter, it is their policy to not communicate with renters, even though we are the ones experiencing and dealing with the problem. I don't know in what world that makes sense but clearly GSBM is not operating here on Earth!! Thankfully the owner of our unit is very responsive and immediately called to report the problem officially (using the exact same steps that I had just taken, but that is besides the point). On Monday this week, after more than 5 days with no response, we called a plumber on our own. After paying $1300 for the plumber to snake the drains and say the problem is beyond our unit, we called GSBM back. Alas, they still do nothing a fail to return calls for days. At the advice of our plumber, we are not using the kitchen sink or dishwasher, yet each day it fills with dirty water from the units above and GSBM does nothing. They won't even help us contact the units above so that the water will quit coming in until the water is fixed. I've spent probably an hour to an hour and a half of the past 11 days draining water from our kitchen sink and dishwasher with a measuring cup while they continue to drag their feet and show their inability to be even 1% helpful. If you are doing anything with GSBM I would seriously reconsider unless you want to be treated like complete trash and reminded that you actually don't matter one bit. Amid rising assessments at the property you thought things would maybe improve, but it seems they are just funneling that money straight into the pockets of whoever can be the least helpful, biggest jackass of the month. -5 stars

This management group is great. I have lived in condo buildings for 40 years. More recently, my…read morecurrent building went thru two companies in two years. I had never heard of GSBM before and I am so happy and pleased to say these folks are fabulous, responsive, great portal system and they actually answer the phone and personally respond to emails. Highly recommend them!

Everything feels welcoming and well organized, and Katelin Dorsey has been great to work with…read more She's always approachable and makes communication really easy!

FirstService Residential is the worst! I've been in buildings that have had them as management…read morecompanies and their employees are never working to help the residents. They were and still are in the Metropolitan building at 130 South Canal St., Chicago, IL, terrible! They were at 55 E. Erie for sometime when I lived there and they were the worst as well. There of no help and they are lazy putting whatever you need to be done on other people. Do not use this company. I don't know how they train their employees, but they do not align with how I believe a resident should be taken care of.

I've been renting from them for years and they are the best . They fixed things right away ,…read morecommunication is very great and they maintain the property very well . Whenever I need something done it's always responded to and handled in a timely fashion. Thank you

I have been working with this company for the past 2.5 years. Most of the time it's pretty hands…read morefree like anything less than 500 bucks of repair they figure it out without notifying us. However they have a lot of room for improvement. We have been having the same issues where they have been double charging our tenants and us for the water bill for many months where we have to email the personnel every time, which can be annoying when you hire them to do the job. Just FYI I'm not sure if it's norm in Chicago area but they charge extra fees to our tenants on top of our portion of our rental income. Overall they do a fairly good job but communication can be frustrating.

We've had a very positive experience working with First Community Management throughout our condo…read moreremodel and day-to-day building coordination. Managing a large residential building comes with constant moving parts, and their team has consistently been responsive, organized, and professional. A special thank you to Gina, who has been incredibly helpful, patient, and communicative throughout the process. She has gone above and beyond coordinating logistics, answering questions, and helping navigate building procedures in a calm and professional manner. Her responsiveness and follow-through have made a stressful renovation process much smoother. What stands out most is the balance between maintaining building standards while still treating residents with respect and professionalism. Communication has been clear, expectations are well organized, and issues are handled promptly. We truly appreciate the support and professionalism from Gina and the entire team at First Community Management.

The management company has always been great to work with. Super responsive and addresses…read morequestions/concerns quickly. My main point of contact is Daniela Pipala and she is GREAT!!!

Cruz Fence did an outstanding job from start to finish. Their team completed the fence installation…read moremuch faster than expected without sacrificing quality, which was incredibly impressive. Throughout the process, they were professional, courteous, and easy to work with. They kept me well informed, communicating clearly about any questions or considerations related to the design and existing site conditions. I really appreciated their attention to detail and commitment to getting everything right. Their pricing was very fair and did not break the bank, which made the overall experience even better. When the job was complete, they left the area spotless--cleaning up thoroughly and making it look like they were never even there. Overall, Cruz Fence provided excellent service, and I would highly recommend them to anyone looking for high-quality work and a smooth, hassle-free experience.

Wow!! I cant express how happy I am with the 6 foot wood grain look vinyl fence with black metal…read moreposts that Cruz Fence installed. Price was very reasonable compared to other fence companies for the same fence. The results exceeded my expectations. David and the team were all easy to work with and very professional. Highly recommend this company because they are experts.