Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

From the owner: Serving Chicago and the Chicago suburbs, Chicago Central Property Management is your trusted…read morepartner in property management, buying and selling properties, leasing, and HOA and Condo management. Local and family owned, with over 2 decade of experience working with landlords, tenants and owners we take pride in delivering tailored solutions that not only meet but exceed the unique needs of property owners, investors, and tenants alike. We specialize in small and mid-size properties from single units to as many as twenty unit buildings. We will give you the personalized and thorough service that our corporate owned competitors cannot offer. You will never have to press "1" to get a live person. We also have flexible pricing and customizable packages. Sponsoring Broker-COMPASS

Worst property management group ever. Took a month to respond to a leak that I requested…read moremaintenance to look into. When they finally responded because there was water pouring through my ceiling like a waterfall, they tried to tell me that they didn't have my correct phone number yet it was the same number id had multiple texts and calls with since they took over managing the building in April of 2025. The "contractors" that did the repairs were unprofessional, caused more damages to personal property, Kevin accused me of being deceptive because my photos were not "time stamped". I have a claim in with my renters insurance and neither my insurance company nor myself can get a response from anyone at REI. I've asked REI to please respond. Not to mention I found this Google review today. Ed Crespo is the manager in charge of REI. But apparently he likes to make reviews on google and pretend to be a tenant. Other tenants have had issues with them as well and action needs to be taken. If I didn't have to give them at least one star to post this, I would give them none.

I would love to give Ms. Carina a five star she is so on point with handling situations at hand, no…read morehesitation with my requests to situations that come up with problems in my unit. I call or put in a request with meld she makes sure she follows up and make sure my problems and concerns are handled. Thank you so much Ms. Carina

I'm am property owner and I will give these guys 5 stars! I have two properties with them and they…read morehave been extremely helpful with any of my needs and my tenants needs. Thank you for a great relationship. Thanks Jessica and Kim!

Yet again THEE most unprofessional people in life! I've contacted this company about the…read morelandscaping encroachment on my property several several times with no resolution. this is insane my back yard is starting to look like a jungle at this point. I go through this every single year but it is worse this year because of the severe weather that we have been having. If you value your time, your money, and your sanity DO NOT DEAL WITH THIS COMPANY EVERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR! I can just imagine how they treat the people who actually rent from this company if they cannot even respect those who do NOT!

Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Put in a maintenance request and no response after a dumb question and 4 days. They cannot get me…read moreanyone from the maintenance department nor their supervisor. They just promise an answer then ghost. Fuck these guys. Chicago property management SUCKS. Buy that stuff.

Pros: cleaning service does a great job INSIDE the apartment, proximity to Wrigley/Boystown,…read morekitchen is a decent setup for a short stay (minus the loose handles). Cons: You will not sleep here. You will not get any rest. Every post about the train not being inconvenient is a flat out lie. It is loud, it is frequent, and the entire apartment shakes with each passing. The listing says there are 2+ bathrooms and then has them listed as 2 full, 2 half - there are just the two full baths. There is zero communication from the host, William. CHECK YOUR RECEIPT! For MONTHS I inquired about an early check-in and only received "we'll check closer to the check-in date" which, yes, great. That was in February and after consistent following up in August, not a word about it. However, looking at the receipt in detail you receive after completing the very confusing check-in form, the owner has charged us for every add-on they offer, including a $150 Mid-Stay Cleaning (we're only here for four days) and a $90 Late Checkout (we're leaving at 10am on checkout day). The host finally replied and said "we're sorry you selected these services." When you click to reserve the vrbo none of the services are listed as options so how did I select these? And even if I *did* select these services, the mid-stay cleaning never happened. This entire apartment is the embodiment of everything that is wrong with people flipping houses. The owner clearly slapped cheap lipstick on a pig with every finish cheaper than the last. The floors in the bedrooms move. The beds are awful. There are exposed wires sticking out of the bathroom mirror. The common areas leading to the apartment are disgustingly dirty. The host is extremely petty. The review he left on me personally makes no sense - how do I get a 1 star for communication when he never answered any messages until the day we left? Cleanliness 3 stars? I sent a message saying that we're checking out and the dishwasher has been run - 10 minutes later I got a review? Stay elsewhere, the lack of communication and unprofessionalism isn't worth the stress...

If I could give 0 stars, I would…read more William Gibbs still owes me $2,000 from my security deposit, which I've repeatedly asked to have returned. It has now been more than 60 days since I vacated the rental, even though the contract clearly states deposits must be returned within 45 days at the latest. Despite calling daily, the only "response" I get is from what appears to be an AI answering system on his cell phone pretending to be him. The only communication I've received was a random $10 Zelle payment from someone named "Stewart Gibbs," who I cannot confirm is him or not. This entire process has been unprofessional, misleading, and deeply concerning. I have never experienced anything like this before and strongly urge anyone considering renting from him to look elsewhere. I am currently pursuing a small claims case to recover the money owed. If anyone has additional information or a reliable way to reach him, please share.

I am on the condo association board of a building GSBM manages and they have been great to work…read morewith throughout the four years I have lived here. They are responsive and do great work. I would recommend them to any association/landlord looking for a building management company. I'm also writing in response to a review posted by Armando M. I now feel as though I'm in a childish fighting match, but his review of GSBM is absolutely without merit. He was hired by an owner to perform pest control for a rat problem and due to his negligent repairs, led to over $10k in property damage. We have reached out to him on multiple formats and have not heard any response from him except for this snide review on GSBM's business profile. Please disregard his review.

Honestly, I think it's ridiculous that I even have to give them one star to give the world a fair…read morewarning of how incompetent this company is. I would avoid them at all cost, especially if you are a renter as it is evident that they do not see the importance of maintaining people's housing, a basic human right. I called GSBM more than a week ago to let them know that we were having draining issues in kitchen, specifically the kitchen sink not draining and the dishwasher draining into the kitchen sink. CLEARLY NOT CORRECT. Upon calling they informed me as a renter, it is their policy to not communicate with renters, even though we are the ones experiencing and dealing with the problem. I don't know in what world that makes sense but clearly GSBM is not operating here on Earth!! Thankfully the owner of our unit is very responsive and immediately called to report the problem officially (using the exact same steps that I had just taken, but that is besides the point). On Monday this week, after more than 5 days with no response, we called a plumber on our own. After paying $1300 for the plumber to snake the drains and say the problem is beyond our unit, we called GSBM back. Alas, they still do nothing a fail to return calls for days. At the advice of our plumber, we are not using the kitchen sink or dishwasher, yet each day it fills with dirty water from the units above and GSBM does nothing. They won't even help us contact the units above so that the water will quit coming in until the water is fixed. I've spent probably an hour to an hour and a half of the past 11 days draining water from our kitchen sink and dishwasher with a measuring cup while they continue to drag their feet and show their inability to be even 1% helpful. If you are doing anything with GSBM I would seriously reconsider unless you want to be treated like complete trash and reminded that you actually don't matter one bit. Amid rising assessments at the property you thought things would maybe improve, but it seems they are just funneling that money straight into the pockets of whoever can be the least helpful, biggest jackass of the month. -5 stars

I had a great experience renting the hospitality room at Sandburg Village Condo HOA, and I…read moreespecially want to recognize Anjali K. for her outstanding support throughout the entire process. Anjali was incredibly helpful with the reservation, overall coordination, and management of the space. She patiently answered my many questions, guided me through the process step by step, and even assisted with garage access and logistics, which made everything much smoother. Her communication was clear, timely, and always friendly, and she consistently went above and beyond to make sure everything was handled properly. Thanks to Anjali's professionalism, responsiveness, and positive attitude, the whole experience was stress-free and very well organized. I truly appreciate her dedication and excellent customer service. Highly recommend working with her!

Reading other reviews, I can confirm that the customer service is not their strongest point. Its…read morewas like pulling teeth getting information; on top the interesting response times and then the responses from the team/company, further displays why their ratings on various platforms are what they are. Do your research before engaging their services ‍

I have been working with this company for the past 2.5 years. Most of the time it's pretty hands…read morefree like anything less than 500 bucks of repair they figure it out without notifying us. However they have a lot of room for improvement. We have been having the same issues where they have been double charging our tenants and us for the water bill for many months where we have to email the personnel every time, which can be annoying when you hire them to do the job. Just FYI I'm not sure if it's norm in Chicago area but they charge extra fees to our tenants on top of our portion of our rental income. Overall they do a fairly good job but communication can be frustrating.

Our current property management has a 1.4 star yelp average and a 2.0 Google star rating. They are…read morethe absolute worse management company we ever hired. I don't know if it's due to lack of qualifications and/or experience but our board had enough. After doing research found this company Landmark and they have well over 165 Google reviews with a 4.9 star rating. We have not hired them yet but quickly returned my call and based on what everyone else has posted am looking forward to hiring this company.

We've had a very positive experience working with First Community Management throughout our condo…read moreremodel and day-to-day building coordination. Managing a large residential building comes with constant moving parts, and their team has consistently been responsive, organized, and professional. A special thank you to Gina, who has been incredibly helpful, patient, and communicative throughout the process. She has gone above and beyond coordinating logistics, answering questions, and helping navigate building procedures in a calm and professional manner. Her responsiveness and follow-through have made a stressful renovation process much smoother. What stands out most is the balance between maintaining building standards while still treating residents with respect and professionalism. Communication has been clear, expectations are well organized, and issues are handled promptly. We truly appreciate the support and professionalism from Gina and the entire team at First Community Management.

Gina was very diligent in helping me with a leak I had in both a window and our HVAC system. She…read morewas quick to respond and share information that made the process smoother and allowed us to get the service we needed set up quickly.

Cruz Fence did an outstanding job from start to finish. Their team completed the fence installation…read moremuch faster than expected without sacrificing quality, which was incredibly impressive. Throughout the process, they were professional, courteous, and easy to work with. They kept me well informed, communicating clearly about any questions or considerations related to the design and existing site conditions. I really appreciated their attention to detail and commitment to getting everything right. Their pricing was very fair and did not break the bank, which made the overall experience even better. When the job was complete, they left the area spotless--cleaning up thoroughly and making it look like they were never even there. Overall, Cruz Fence provided excellent service, and I would highly recommend them to anyone looking for high-quality work and a smooth, hassle-free experience.

Quality workmanship and great customer service! Highly recommend for any fence needs in Chicagoland…read morearea.