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    Alvin's Plumbing and Heating

    4.4 (7 reviews)
    Open 7:00 am - 7:00 pm

    Services - Alvin's Plumbing and Heating

    Plumbing inspection

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    Glasco Heating & Air Conditioning - Out with the old! Start time was 8:00 am sharp.

    Glasco Heating & Air Conditioning

    (39 reviews)

    I chose Glasco Heating & Air Conditioning because they were Costco's recommended HVAC contractor…read more In September 2024, I spent approximately $15,400 on a new Lennox heating and air conditioning system, expecting quality workmanship and customer service. Unfortunately, my experience has been extremely disappointing. In December 2025, the city notified me that part of Glasco's electrical installation did not meet code requirements. Glasco had to return and correct its own installation. More recently, I discovered water beneath my HVAC unit and scheduled a service call. Before the technician arrived, I called Glasco because the scheduling system mentioned a possible $119 service fee. I specifically asked whether I would be charged, and John assured me--twice--that my labor warranty was active through September 2027 and that I would not owe the fee. After the technician inspected the system (and could not determine the exact cause of the water), I was told I had to pay the $119. The technician and I called John together, and he admitted he had "misspoke" because he hadn't checked my account before giving me that information. Glasco then claimed my labor warranty had been voided because I had not completed annual maintenance. I was never clearly informed that annual maintenance was required to keep the labor warranty active, and I never received any reminder by phone, email, text, or mail. Even when Glasco returned to correct its own code-related installation issue, no one mentioned my warranty was at risk. To avoid losing warranty coverage on a $15,400 system, I felt I had no choice but to pay $275 for an air-conditioning maintenance service and schedule another paid heating maintenance appointment for September. I paid only to protect my warranty--not because I agreed with Glasco's position. A company should stand behind its workmanship and honor the information its employees provide to customers. Instead, I experienced a code violation, inconsistent communication, and pressure to purchase additional services after an employee admitted giving me incorrect information. I hope Glasco resolves this matter by refunding the maintenance charges, honoring the warranty they represented to me, and improving their communication of warranty requirements to future customers.

    Last year I had Glasco put in a mini split heat pump for my addition. Their quote wasn't the lowest…read morebut I had confidence they could do the job professionally and they did. The mini split has worked perfectly. This year my central air conked out so I called them for a quote to fix it. They came quickly ($120 diagnostic fee) and the technician determined that I needed a new capacitor. The quote for this repair was $750. After consulting AI, I found the capacitor for about $20 and was able to replace it myself in 15 minutes. So I felt that the proposed charge of $750 was no where near appropriate.

    Alvin's Plumbing and Heating - plumbing - Updated September 2026

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