I have used 'Always fair tree service' twice. Both times they gave very reasonable rates which I appreciated but the service the second time was attrotious. They cut down some smaller trees and trimmed another on 10-18-11 and said the'd be back to stump grind that evening or early the next day. When they didn't show up the next day I called Colin and got a mouthful of abuse and foul words telling me "I wasn't the only person he was doing work for, and went off!!! I even apologized for pressuring him and left it until he would find time and would call. I waited until that following Saturday pm and left a message since I hadn't heard from him for 3 days and I had new trees waiting to be planted at the same spot.
Because the stumps needed grinding before the new trees could go in and after such an attitude where I really didn't know if they were ever coming back, I called a local stump grinder and he was here and gone in 30 minutes!
It took Colin until the following Tuesday afternoon to call me, that's a full week since he cut down the trees, telling me he'd be there the next day to grind the stumps. His temper flared again when I told him it was done, telling me "you people just can't wait, I had to take the weekend off becasue you kept bugging and bugging me". Bugging him, that certainly wasn't the case.
I tried to explain but I couldn't get a word in he was again so angry and obviously under stress, like we all are sometimes but manage to keep it under control.
I sent him a check for the work he had done and explaned I should not have been spoken to like that, I was a paying customer like everyone else not a buddy he should feel OK cussing out.
He told me I'd lost a good tree service...thank the lord!
Two stars for the work done, and the price. read more