A very sad and frustrating ending. Their service started out good but declined. A veteran caregiver pointed out a list of odd practices. They wanted to discharge my mom at a critical juncture in her dementia decline. After many interviews, we switched hospice agencies and now I understand what a good hospice organization is all about. Daisy and crew are pleasant but they don't know what they are doing. They operate under their own rules instead of following Medicare protocols, now they are being audited. They promised frequent visits from a Nurse Practitioner that rarely happened, except when it was time to recertify. The RN was not proactive in caring for my mom. She was in & out of the house in 15-minutes. She doesn't have the experience to explain how the decline in dementia patients works, or what we should expect or brace ourselves for. There wasn't much comforting, hand holding or moral support. They hadn't sent a bathing aid in five months. They did not educate us the way the current group does. It makes sense to work with a team that's near by, so they can visit and check on the patient more frequently. It was the first hospice agency I worked with so I had nothing to compare to; I appreciate the supplies and basic they provided but relieved I switched at this critical juncture in my mothers decline. read more