in august 27th, 2024 i had knee replacement surgery. after i completed physical therapy at osr,…read more per my orthopedic surgeon, i signed up for additional physical therapy at vasa.with an employee named brandon, for what i was told was a 4 month period only. the pt was scheduled with a physical therapist, also named brandon, at vasa fitness located on the swc of 32nd street and thunderbird road. the time frame was significant because i was scheduled for my second knee replacement in january 28th, 2025. therefore, i would be unable to continue physical therapy, until recovery to the point of complettion of the orthopedic surgeon's recommended physical therapy required at osr; and then i would probably re-sign if i couldn't continue on my own with what i had learned after the second recovery period. our conversation was important, because he (brandon, sales) knew that i lost my job that october of 2024 due to timing at work and had no income. the printer at the gym didn't work that day, so i couldn't get a copy of the contract we agreed to. he told me he would e-mail it to me. he never did. i asked for it more than once. at the time of contract, i told him the printed copy was important and he promised that he would e-mail it. ultimately, i never received the copy. i had vascular complications and had to go to arizona pain to continue medication to sleep. i am still under a few doctor's care at iya medical for procedures to help with the vascular issues.
subsequently, i had the vasa finance department withdraw two payments of $320 or $340 each month out of my account. i believe, prior, that i made a few $80 or $160 (every two week payments), in good faith, as i tried to resolve the financial issue or misunderstanding. i spoke to brandon, sales about what was happening, after payments were made; which, in my view, incorrectly so and asked for the payments to be refunded. he told me it was too late he couldn't do anything about the contract. yet, he saw the surgical scar on my left leg and knew i was on oxycodon... he knew i did not want more than the 4 months treatment contracted for at the time i signed the contract and he assured me there was no problem. i love that gym and was so disappointed. i knew by the look on his face when i told him that he committed fraud and that i would turn him in, he knew and didn't care, which is why i never received a copy of the contract. i told him i was going to turn him in and tried at the time. i live alone and had no help... (it was just too much, until today with this e-mail. i am still very emotional and feel somewhat defeated overall). this was not suppose to happen. i was to remain grateful for my efforts at recovery and the gym that i love. i am disappointed and sad about the lack of integrity of brandon, sales. loved the gym hated the dishonesty of the sales associate brandon.