I have a complaint that needs to be addressed. It's not with any staff as they are great but with the machines that were removed which I had used 5 days a week. This is the only remaining ab machine and today for 20 minutes I had one person on it. I had no other one to use that supports my back. I have trouble getting up and down off the floor. While other machines were shown to me to use this one works best. And there is only 1 in the club?? They removed my pull down ab one and didn't leave great options. Right now both hydrobeds don't work. The lounger is occupied and you can see several machines are down. Not acceptable. read more

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Back on par! Friendly place, got some new equipment, TVs have been working. You cannot beat the price for all you get if you use your membership! All good here! read more

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Small club but one of the cleanest I've seen yet. I love the purple in the windows! Cool seeing some stained like glass. read more

Planet Fitness - Gyms Near Me - Phoenix, Arizona

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Not the best gym we've been to. We prefer the gym on 83rd Ave in Peoria. Haven't been in a couple years, gave up our membership just because of the drive time. With the population boom in North Phoenix I would think they would consider a gym in the vicinity of Anthem or the 303 and I-17. What would it take for this to happen??? read more

Love the convenience of working out here, but the hydromassage beds are never reliable. It would be great having them work properly every day. read more

I've been going to this Planet Fitness location for a while and always appreciated how chill and helpful the staff are--most of them are super cool and respectful. That said, I had a really frustrating experience recently that left a bad taste in my mouth. Dean (or Philip--not sure which one) kicked me out mid-workout for not wearing "athletic shoes," even though I've worked out in the exact same shoes many times before with no issue. They weren't open-toe or unsafe, and every other employee I've talked to has only mentioned that open-toe shoes are a problem, which mine were not. It felt inconsistent, unfair, and honestly disrespectful to be treated that way out of nowhere. If there's a specific policy, it should be applied evenly--not just when one person decides to enforce it differently. Disappointed in how it was handled. Also, I workout here because it's next to my workplace and my house is very far away it was a major inconvenience to go get my shoes and come back almost made me want to skip for the day, not very cool planet fitness management read more

Been very happy for years with PF through insurance. Insurance canceled the coverage so I decided to join and pay myself. I got an email waiving the enrollment fee, so I went in to sign up and work out. I was charged the 49.99 for enrolling, they said it was waived only if I did it on line. Four days later I get a late notice for $35, it's only $15 per month. I was told the enrollment fee went through my credit card but the monthly fee went through my checking acct. They had the wrong number for my checking acct. So after 4 days the late fee was $20 for a $15 cost. I canceled. read more

Rachel was one of the rudest customer service reps. That I have encountered in a great while. I was invited as a guest by a member who swore after going for a week to this center that I would want to become a member. I wanted to give it a try. Well my friend was running 15 minutes late and Rachel rudely, with a condescending attitude said that I could not come in without the member being here. I can appreciate that point but what I could not accept is her extremely rude approach. You will lose business with her lack of professional customer service. You attract clientale with courteous front office staff. I will tell all my friends and family about her terrible approach and of her lack of proper customer service training . Please provide her with appropriate training. read more

Planet Fitness - The Phoenix Planet Fitness on Bell. - Gyms Near Me - Phoenix, Arizona

Kris deserves a promotion. After repeated issues at other locations, I swung by here with the intention of cancelling and going to EOS after years of being a member here. By the end of our conversation, I decided not to cancel. I had full intention on cancelling today and never coming back, but Kris' caring nature along with her willingness to help, changed my mind. She showed that she genuinely didn't want me to go, and that I was valued. Ended up transferring my home gym location and will give PF another chance. Thanks, Kris! You saved PF an additional stream of income. read more

I'm giving this location a 1 star rating because the staff turned me away after checking in. I was going all week with no problem and unfortunately today was different. I downgraded to the basic membership and wasn't made aware that I can only go to an assigned location. It's unfortunate because I'm only 3mins away and I have to drive to 51st and bell to workout now. I understand the rules are clear cut it just would've been nice to get a courtesy visit this time so I can figure out how to change my membership again. The front desk staff this evening wasn't helpful in my situation but I hope others had a better experience. read more

I tried upgrading my membership and no one seems to know why it can't be done. I tried online, via app, at the location and also called customer service line with no success. Still waiting for someone to assist in getting it done. Also, sites should have a trainer as per app and website and they have none. Take it off the website because it's false advertisement. read more

Canceling my membership because they close so early. They close at 9pm. Its a nice place but the hours are disappointing read more

Update to my previous review. Planet Fitness is now playing the news on TV for those who like to watch it while they are on the treadmill. I am very pleased they have decided to do this as it was pretty boring when they weren't allowed to put the news on the TV. Thanks Planet Fitness! read more

I go to this planet fitness a lot and recently I've been going to this location later at night and the midnight employees absolutely have no idea what they our doing. Worked out went to tan and lady doesn't know what she's doing. Doesn't ask me any questions. I tell her I wanted 7 minutes to get ready and 5 to tan. Simple stuff and she fully didn't know how to. The tanning booths are tiny. Does not leave any room for a table or a chair. Just tiny add rooms. Their equipment is all over the place compared to the other planet fitness in the area. Equipment is also very limited. Lifting section barely has any bars because there's people constantly at them because they don't have enough room lol.. This location is probably one of the worst. DO not come here... read more

I join planet fitness at 2015 Birch Rd chula vista ca 91915 after about a year i decided that I wanted to cancel my account , I went into the gym on 08-28-22 and informed them of this , they said they would cancel the account but I would still have to pay my annual fee which is $30 even though I would not be using the club or will be a member for the coming year , they told me this still has to be paid because I should have cancel it the month before , I am not yet billed for the year , but they told me I would be billed sometime in september even though i wont be using the gym I spoke with the manager at the club who told me she cant cancel the billing , she gave me the district managers name Brian campos who was not very helpful and rude also gave me the wrong phone number to his boss , and when i called him back for the correct number he would not take the call or call me back , so I had to call the club again to get Brian campos managers name who is Alex Keegan who told me that he cant stop the billing thats coming and that the corporate office wont be able to stop it either and that nobody and the company can help, I called the corporate office and and there was a recording pointing me back to the local Gym for help which they are no help at all I would not recomend Planet Fitness , based on bad customer service . read more

I enjoy working out idc about the tv I just listen to music and mind my own business's kinda wish u guys had a indoor pool and punching bags but I'm good with whatever lol read more

I think I was there about a week. I've cancelled now. I don't think they train their employees well enough, then leave them to work alone to try and figure out how to work tanning beds, etc. I'm not the only one who has had these problems. As soon as I mention this to someone who has been with any PF location long enough, you hear their stories of how the tanning bed never comes on. I've been to other gyms with tanning and never had that problem. This was my last shot with PF. They've made enough off of me and at this point I feel they owe me for all of the times they have messed up. read more

I like this club in general, but I really think I'm gonna have to quit because it is so cold in there. I can't even run on the treadmill's.. I have to wear a jacket to work out . I understand keeping it cool but it's like a meat locker in there. Everything else is great. The staff the tanning beds, a massage tables but it's too cold for me to enjoy any of it. read more

Great new machines, staff was super helpful (Leslie, I think his name was) - helped me move over my location as well as, spent quality time acquainting my friend with amenities, answering any and all questions before she signed up. Love the update to the layout. Glad to see their hours during the week are 24/7 again... super convenient and can't beat the price, especially with black card benefits! read more

I have been a member since this location opened in 2014. I always enjoy being able to catch up on the news when I am doing cardio. I noticed my last few visits that there and been no news on. I asked the guy at the front desk why that was, and he said that people complained that they do not want to watch the news because "there is too much going on in the world". I asked what about what the rest of the membership thinks. He said that more people complained about the news being on than have complained since it has gone off. Huh?! People are supposed to complain about something they do not know is an issue?? What about surveying the membership to see what they want? Now I'm stuck watching infomercials and cooking shows. Maybe time to shop around for a gym that does not cater to the whiners. :) read more

This is definitely one the best Planet Fitness I've ever been to. What's awesome is the fact that almost all the machines give you a way to raise the weights by 2.5lbs. Not only that but most of the machines have timers which are great for people like me since I almost never have to take out my phone to manually track my rest between sets. All squat/bench racks are assisted. There isn't much people who go here so it's never crowded; the weekends are the best time to come. Unlike other Planet Fitnesses that I've been to, this place has a perk system in which you accumulate points just by checking in; it allows you to get some free stuff. The staff is all pretty friendly too. The only bad thing is that when the machines are faulty for whatever reason, there is only a 50% chance that the staff will fix it when you tell them of the problems. read more

This gym has been a life saver for me. During stressful times, I can always count on the staff to be caring and nice. The staff makes this gym top notch. Plenty of workouts here, more for stress relief than anything else. Cardio equipment is always available which is a huge plus. Plenty of equipment to put in a good workout without skipping any body part. Massage chairs, tanning, everything you need is here. This gym holds sentimental value for me, it's always been great for fitness, for stress therapy and for beauty purposes. Check out this gym, you won't regret it. read more

This is a great location for me. The facility is staffed well, clean and expansive. Seems to be a great clientele people that know what they're doing don't waste their time and not in there to socialize but to get the job done and get out. I like that about the gym. read more

Planet Fitness - Gyms Near Me - Phoenix, Arizona

I've belonged to many gyms over the years, some fancier than PF, some about the same. One of the things I appreciate the most about PF, is the number of "regular Joes". It has its share of hard bodies, but you don't feel embarrassed walking in. The staff is friendly and helpful. When you upgrade to Black membership, you can attend any PF location in the country. It also entitles you to the massage machines & tanning beds. read more

Planet Fitness - Workout time! - Gyms Near Me - Phoenix, Arizona

Great place to get a good clean workout. The staff is always friendly and accommodating. They have massage chairs for black card members. They have a clean locker room with showers. They offer "all you can eat" grape & chocolate tootsie rolls. I will definitely return to this location again,thanks. read more

Planet Fitness - No Judgment Gym - Gyms Near Me - Phoenix, Arizona

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THE WHOLE EXPERIENCE LEFT ME FEELING HORRIBLE. DO NOT GO TO PLANET FITNESS!!! I came in to cancel my contract b/c of the mask guidelines that the company put in place upon reopening. I do not agree with the mask requirement and I refuse to divulge my personal health information to employees for a wellness check every time I come in because, frankly, it's no ones business but my own. These new guidelines go against my fundamental beliefs and my rights as an American citizen. However, when I informed the front desk associate of all of this, I was told to either put on a mask or leave the premises, EVEN THOUGH, I had just told him it goes AGAINST MY BELIEFS. My attempts to get him to work with me were completely disregarded and his excuse was that it's a government mandate, however, the mandate also states that if wearing a mask goes against your religious beliefs or you have a health issue, you do not have to wear one. He did nothing but tell me to leave and call his manager in the morning. My only other option of cancellation was to use some antiquated snail mail system. The whole experience left me feeling horrible. If gyms ever get back to normal (ie: no masks or employees prying into your personal health history) I will NEVER go back to Planet Fitness again. Guaranteed. read more

Have been a member for years. Today I was in the club and I felt very out of place. There was one particular "bro" who was taking up all of the cable machines, holding space with a water bottle for more than 20 minutes. I thought this was supposed to be a friendly, all-welcoming environment. read more

Pleasant experience here & the staff was friendly. Didn't get the person's name but one gentleman was really personable & helpful in particular. I'd never been to this location as I'm new to planet fitness (been a long while since I last had a gym membership) & they have different systems in place compared to the Flagstaff location for selecting the black card section things. They got me set up quickly in the system & showed me the basics of how to utilize the red light full body machine which was appreciated. The facility was clean & seemed well kept. I'm still sore from working out the other day so just enjoyed the massage chair & red light thing today. Woke up far too early today, & me being a very not-morning person lol, this was a decent way to start my day. Recommend. read more

I have tried to use the tanning beds several times and they're always down. The machines are "never working" And there was a Band-Aid in the gym. This place is not great. read more

I miss this place. Should've never cancelled my membership. Very relaxed attitude from the employees and most of the members. Pretty clean, lots of equipment and machines get fixed if broken fairly quickly. Usually empty on the weekend which is nice. read more

The new equipment is great but there was a really rude manager there the other day who wouldn't allow me to tan without eye protect and was super politically correct and nerdy about it and it drove me nuts. I said "how many of your members here actually have eye protection" and he said "all of them do. Starting today. It's a state law you have to have eye protection" and I clapped back and said "it's also a state law you have to provide it" and he said I was lying. Long story short I called the other bell location, we laughed at this annoying manager and this other manager told me I was right and that all PF locations have single one time use sticky "goggles" for free...because they legally have to provide it. They also switched all the machines and rooms around so I felt like a lost puppy in there the other day lol but I'll learn my way around it again. read more

Price is good, but this is the first week open and some of the equipment is already not working. Either they are giving error codes on start up or the earphone jacks don't work. The workout machines have earphone jacks to listen to the TVs that are on, but I had to hop around to a few different machines to find one that worked. The first machine kept giving me an error message and won't calculate anything. The second machine's sound was so crackly I could understand the News channel and it kept resetting the TV station that I was listing to to TV #1 every few minutes. As I was not a black card member, I couldn't try out their HydroMassage tables or red light therapy rooms, but the locker rooms were nice. And the staff seems eager to help. So, for the cost, hours (24/7), location and facilities I will give it 4 stars. But, 1 star taken for malfunctioning equipment within the first week. read more

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Management it is too cold. Air conditioning is blasting and it's march. Shouldn't have to go and get my sweatshirt from car because the gym is freezing. read more

If you want to do compound lifts this is not the place to go. 0 power racks 0 squat racks. Just smith machines big yikes from me as you shouldn't be able to call yourself a gym if you don't have any power/squat racks. read more

I come here because it's the closest gym to my house, but snoooze fest!!!! How is anyone supposed to be motivated in this environment?? Not sure, but the lights are so low I walk in and want to curl up on one of the ab machines and take a nap rather than work out. Wouldn't hurt to turn the music up either. The place is clean and neat every time I come, but If you're looking for a motivating environment, this is not it. They could use to get rid of some of the millionnn cardio machines they have and add a little Astro turf area for walking lunges, floor ladder exercises, etc. *yawn* read more

Pathetic from front staff customer relation. Each front staff have different set of rules. So a member and a guest comes in. Rules are different depending on who's in front of you. One morning staff even said. Guests are not allowed to use the restroom, only members. But like I said. It differs depending on the front desk person. Gym Equipment is good. The way I see it.. is like the front desk is like a box of chocolates.... you'll never know what you're going to get. read more

If I could give zero stars I would. The staff at this location is especially skilled at rudeness, especially the Hispanic girl with pink hair. Ever since i moved my membership to this location I have had nothing but issues with my billing and every time this little b*tch is working and I try to get the issues sorted out I am discriminated against by her because I am white and not Hispanic. I had my latest encounter with her today which sent me to the ER with a major panic attack. I have contacted my attorney and the police and will be charging her with assault and contacting the EEOC for discrimination charges. I am done with PF and will be joining LA Fitness. When you go to a gym as part of your physicians recommended treatment plan for medical issues and then some snotty liitle 20 something aggrevates that condition by causing more anxiety because of her rude treatment, yelling and attitude then its time to leave that facility and start legal action. read more

This is my home gym. I like that they have the no judgement policy. Let's individuals like myself feel good about going to be more healthy. I see many people there older and younger. Sometimes they get very busy but I have not been when I have not been able to get a work out done. The staff seems friendly but the reason I did not give 5 stars is they could do a better job explaining how to use some of the equipment. It has always been clean and they have addressed individual who have made others feel uncomfortable with their speech or dress. The price and location make it great for me. read more

Today I had to sadly come in to cancel my membership due to medical and financial reasons and I was kindly assisted by Renn (name on my document)I always found this location to be clean and the extra measures wouldn't stop me from coming but following orders I couldn't continue. They were so kind and gracious that once I have the clear I will definitely be back! Per policy I expect to be changed next month but hey I ain't gonna cry about it. Business is business! read more

We'll management is trash be ready to show your ID if you don't look the part. Will never come back again