Have been a AMA member for decades. This was a gift from hubby, never fails I was constantly calling him to help me because the car wouldn't start or just ole broken down. I must say it's been a life safer for towing fast if you're in an unsafe location. Where traffic is crazy or on the highway where no one stops to help. Now there is a downside and it's this, snow/ winter condition is always a factor in getting a tow. That will take hours to days, you're not the only one that needs help in these conditions on those days. Police get priority for tow truck to clear up accidents. Those are the days I stay home and don't drive anywhere. I have paid for my membership over and over with the services they supply. From movie tickets, travel insurance, travel agents, money exchange, motor vehicle registration, passport just to name a few the list goes on. If you look at what AMA offer it's well worth the fee for the membership. This location has parking and one electric vehicle charging station. It could be limited when busy. read more

AMA - Alberta Motor Association - Electric car plug in station - Insurance Near Me - Calgary, Alberta

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Told road side assistance would be up to 1 hour, likely less. Waited 80 mins & called them again. Was told the driver told them he'd come & I wasn't there. BUT I was by my car the whole time & could see the whole parking lot. HE LIED! Minor inconvenience with phone "bot" which didn't help at all. read more

Absolute SCAMMERS. Bought my son a membership. His care broke down and within 10 hours - before we could get to it overnight, Police had it towed to City of Calgary impound. My son went to impound paid the $300.00 release and called AMA to tow it to a mechanic shop. He took the insurance off the car once impounded and placed on another car. AMA said since it is not insured they will not tow it from Calgary impound lot to a mechanic down the road. WTF am I paying for the membership for?!?!?! He has NOT used one single tow since he has had the membership. AMA want an extra fee of $115.00 to tow it anywhere?!?!? RIP OFF! Wish there was another company instead of using AMA as I want to cancel my entire families memberships now. They don't come through when you need them. read more

I have been an AMA customer for several years, and my recent experience has been very disappointing. I contacted AMA regarding my insurance record because I received conflicting information. My AMA policy documents showed my name as the main policy holder, but when I contacted another insurer, I was informed that my name was not appearing on the insurance record for the previous year, while other drivers were listed. This was very concerning, especially since I am the primary policy holder. I also visited an AMA office and spoke directly with one of their advisors to ask why my insurance premium had increased significantly. During that discussion, I was not informed about any issues with my insurance record, driver listing, or accident history. Later, when I tried to switch insurance companies, I was provided information showing a 100% at-fault accident record, even though AMA had previously provided me with a no-fault letter. I contacted AMA to understand this discrepancy, but getting a clear explanation and timely response has been very difficult. My concern is not only about the premium increase but also about the accuracy of customer records and communication. Insurance records have a major impact on customers, and companies should ensure that information provided to customers and other insurers is accurate and consistent. I hope AMA reviews this matter seriously and improves its communication process so customers can have confidence that their insurance information is correct. read more

July 14, 2026 I've been trying to renew my Auto Insurance and haven't received at response since sometime near the end of June. I have not been able to open an online account with AMA Auto Insurance in spite of repeated attempts. Whenever I email or phone I have not received a reply and I have attempted to do both numerous times and always when I phone I have been put on hold for hours. This is not customer service it is what I call Customer Frustration. When you cannot get a response from an Insurance Adviser the only option is to look elsewhere. read more

I've been trying to contact AMA to renew my insurance almost every day for the past three weeks. Each time, I was on hold for about two hours without being able to speak with a representative. Despite my repeated attempts, I was unable to reach anyone before my policy expired, and as a result, I was unable to renew my insurance. The lack of a callback option made the situation even more frustrating. Based on this experience, I don't consider AMA to be a reliable company, especially when timely assistance is needed in urgent or emergency situations. read more

We recently moved from BC to Alberta. Eventhough I accessed a car insurance quote online I needed to speak to an agent. The six times I tried to connect with a human I was unsuccessful. Some of the calls were up to 2 hrs holding. The last time I even used a callback with no return call. What would happen if I had a claim? Not good!!! read more

I called AMA the other day and waited on hold for about 45 min and then gave up. I sent them a msg a few days ago via their website/email hoping they would get back to me. They had an auto-reply that said they would get back to me but they didn't. So I called again today.. waited on hold for 54 minutes. I wanted to know about changing my payment from paying all at once on my credit card to paying monthly. All that wait and frustration, only to be told they will charge me another 5% on my total. I already pay too much, even with a package deal thru them and membership. read more

I "had to" get a new DL due to special age - otherwise I definitely would not have been in a hurry to renew simply based on new licence requirements. I stood in line for over an hour at the Willow Park location in Calgary; there were about 16 people in line and 2 people serving members. Disgusting "service" for a membership that you pay for and hopefully expect a little more. AMA had plenty of time to staff up prior to the announcement. I left with still many more waiting, went to Riverbend Registry where there were 5 people in line and was out in 10 minutes! read more

I have been an AMA member for over 10 years. I live in Canmore and have relied on AMA services many times in the Canmore and Banff areas. What happened yesterday represents a clear breakdown of service and communication. Yesterday, my vehicle broke down and would not start while I was approximately 90 km from my home in Canmore, in Cochrane, in the Bow Ridge neighbourhood. I contacted AMA at 1:00 pm to request roadside assistance. I required a tow truck and transportation home. I was given an estimated arrival time of 6:46 pm, meaning an estimated waiting time of approximately six hours. I understand that there may be other emergencies that require priority assistance. I was prepared to wait. However, after waiting more than six hours, the way my situation was handled was unacceptable. The vehicle was stranded in Bow Ridge, an area with no nearby warm places to wait. The closest warm location was approximately 3 km away on foot, which was not a realistic option in winter conditions. For that reason, I had to take a taxi to downtown Cochrane to wait somewhere warm. Each taxi trip costs $18. At 6:00 pm, I called AMA specifically to confirm whether assistance would actually arrive at the scheduled time, because at that moment the service had not yet been assigned to any provider, which I found concerning. During this call, the representative did not place me on hold or attempt to confirm availability with the service provider. Instead, she simply checked the app, which still showed an arrival time of 6:46 pm, and told me that assistance would be there at the time shown in the app. Based solely on that information, and while I was still in a warm location, I returned to my vehicle and paid another $18 taxi fare. The tow truck never arrived at the confirmed time, and until that moment, the service had not been assigned to anyone. I was also never contacted to inform me of any delay. At 7:10 pm, I called AMA again and clearly explained my situation. I made it very clear how frustrated and angry I was with the service and the information I had been given. I explained that I had returned to my vehicle because AMA had confirmed the arrival time, that I was now sitting in my car in winter conditions, without heat, with no warm places nearby, and 90 km from home. The response I received was dismissive: I was told to find another ride to a warm place, meaning yet another $18 taxi fare, and that I would have to wait another hour just to receive an update. No effort was made to locate assistance or improve the situation. Based on my previous experiences with AMA, whenever I had called for assistance before, I had been sent to Standish Towing & Recovery. For that reason, and given the lack of action from AMA, I decided to call Standish directly to confirm if they were available and if they could assist me. They immediately confirmed that they had a tow truck in Cochrane at that moment. AMA had never communicated with Standish, and I do not know what assistance they were planning to send. After Standish contacted AMA for authorization, a tow truck arrived within 10 minutes. I also want to emphasize that there were services available to help me. After waiting more than six hours and explaining my situation in detail, it is inexcusable that AMA made no effort to seek an alternative provider or solution. This demonstrates a complete lack of urgency and responsibility. This leads to an obvious question: Why, after waiting more than six hours and clearly explaining my situation, was no action taken to locate available assistance when I was able to secure help in 10 minutes with a single phone call? This experience shows poor communication, lack of follow-through, and a failure to act, despite clear information being provided multiple times. As a result of this experience, I am extremely dissatisfied and will not be renewing my AMA membership. I no longer have confidence in a service that relies on an app rather than verifying availability, confirms an arrival time without confirmation, and then leaves a long-term member without assistance. read more

Do not use AMA for drivers training. They are very slow or totally mute with communication after getting money. Only driver after paying for program that has actually followed up and reached out (with a very inflexible schedule) had bad body odor. I can't get anyone to return my emails-- I asked to reassigned a new driver which they told me they would reach out in 7 to 10 business days.... Really what kind of business is this. It has been a month with no driver reaching out and 5 emails that provide no direct phone number or ability to get a refund. Go elsewhere this has been a terrible experience. read more

We booked my son for the New Driver School as we have been members for 15 years and the company espouses how easy their online booking is, which, living out of town and having active teens was the biggest draw. We registered my 15 yo at the end of April in the package that has 20hrs of driving. He finished the online portion on May 6th I believe, give or take 1 day and tried to book his lessons which he could not do. As it turns out, we could never and still cannot see the schedule online. Extremely inconvenient, but being locked in with the exorbitant cost, we called to book him with an instructor and were told we would hear from them in 7-10 days, putting us somewhere mid-May. Turns out this was also an incorrect assumpution. We never heard from anyone at any time until we escalated it to a supervisor/manager. This only happened after 2 emails, 2 "live chats" and a minimum of 3 phone calls. Booking then required him telling us what days were available, comparing with our schedules and our son's and going back and forth for a ridiculous amount of time, now putting us into August! A quick summary of excuses we were given: -You live out of town so we "lock the schedule out" which is why you aren't able to see it. -Something slipped through the cracks and the instructor never recieved a confirmation email, so no one bothered to follow up - You are booking during summer which is our busiest time, so availability is now limited. - You live out of town - We don't see anyone finish as quickly as your son did, so "he isn't that behind". And once more - You live out of town There is no way this is acceptable in any capacity. We were trying to get the majority of it booked BEFORE SUMMER, knowing summer would be busy. Please DO NOT sell this program on the convenience of online booking, when in reality it is anything but! A customer's address should have 0 bearing on being able to see the online schedule. How is this even a thing??? Perhaps mentioning that prior to taking my $1550 would have saved everyone the headache as I would have gone elsewhere. If you have to book your kids for driving school, I would strongly suggest that you do not do it with AMA, it's wildly expensive compared to others, and dramatically more difficult to deal with. Save yourself the equivalent of several road test exams and go to a smaller, independant school. read more

On Jan 6, 2026, I found myself with a flat tyre. I called AMA via their online app, and while I had trouble accessing it and then confirming they had received it, a Roadside rep showed up. To my surprise, the driver's excellence in ALL was outstanding. Driver 78 (RP) was a huge cup of sunshine on a very crappy day. He arrived and assured me he would have me on the road in a few minutes (shieh he did), told me I had a great car (BMW 525i) and that it was in super shape! My ego flourished, but nothing compared to the driver's confidence and kindness. I want to be sure you knew that he was such a valuable resource to your firm and your brand! Thank you so much, Driver # 78!!!! I don't need to use you often, but when I did, you more than delivered! Thank you!! Margie read more

Me and my wife have had car and home insurance with AMA for 15 years and we dread having to go into one of the branches, the service is terribl, long wait time, being sent to the wrong line waiting then waiting in the correct line. Do everything on line if you can. read more

Totally disappointed on the waiting time on south side. Two hours still more waiting. Had to leave before I jumped the counter. So pissed. Get your services together guys. Omfg. Poor and poor services. Will this ever get fixed. You definitely need more staff on clearly. Figure it out before someone looses there mind. read more

Racist thieves. Bought car insurance through AMAfor my daughter. It has been a nightmare! If you are hit by another vehicle AMA will double your premiums years. They make no attempt to investigate the accident and immediately put it on your record with no evidence? She can no longer afford to drive for the next 3 years. AMA's response is that they have no choice but to raise premiums for all clients regardless of fault. read more

If you actually plan to access the app or have it work - best of luck. Their systems are from the dark ages and there is 0 assistance to get you into the account your paying for! read more

they offer a tire change service, tried to book on my phone, cant be done, the button to advance the screen cannot be seen. tried it online, doesnt let me select my new tires. pretty sure this is a service where they change tires you already have not put new tires on, so useless to me. read more

AMA La Quinta were amazing when we were adversely and improperly charged to move and store our vehicle that was in a traffic accident...very traumatic experience. We were so grateful for the folks I. The AAA office in LaQuinta. Thank you is just not enough!! Such caring professional service. read more

I have been a ama member from 1982. a very good member. several years ago i inquired on insurance for a RV conversion they insured me that coverage would be made for my project. now that the project if built they cancelled me. the lady didnt care about me very poor service. i felt she was judging every work. the service is very poor i would not deal with them anymore. stay away from this company. read more

AMA has to be the worst insurance company I've been trying to call them to cancel with them for 2 days and all I've been able to do is sit on hold for hours and hours. I also got a quote from another company that is twice as cheap as AMA I would never recommend anyone getting insurance from them terrible customer service and prices. read more

waited 4 hours, no AMA showed up. worst App ever! cannot refresh or talk to anyone! complete waste of money! no value here!

I had a great experience with AMA yesterday. Came out to a completely flat tire after work. Not the way I wanted to start my long weekend. I used my app to get help from AMA. Fortunately it wasn't a busy day and it only took an hour for AMa to arrive. Borko (AMA driver) came to my rescue. Not only did he get my spare on, he was super personable and friendly. Making my bad situation seem a little less terrible. Thanks Borko for your awesome customer service read more

AMA - Alberta Motor Association - Flat tire - Insurance Near Me - Calgary, Alberta

There was a light snow Monday evening and night. On Tuesday, the wait time for a tow was 13 to 19 hours. It's Wednesday and the wait time is 12 hours. Anyway, I called at 1:18 p.m. Tuesday and told there was a 13 hour wait. It's almost 7 a.m. on Wednesday and no tow yet, so I called (getting to speak to a human is not easy, either) to see what's up. Apparently what I understood as waiting for a call that that the tow truck was coming was actually me having to call back again to see what wait times were. This is the first time I've called AMA for anything, and I'm not impressed. How many tow trucks do they have in Calgary? Would you need two hands to count them? The nice lady on the phone says wait times can hit 72 hours or more when things get really busy. So...not sure what I'm paying for with my membership fees. read more

very poor customer service service waited 2 hrs for a quote for house ins then denied they read my whole house inspection came home 1call to Desjardins on the phone 20 minutes later my house is insured cancelling all my ama roadside house car bye bye been a customer for over 20 yrs read more

AMA is the biggest joke of a company I have ever delt with. My mom and I were driving out of the city when we got a flat tire. When I called for a tow truck, they said since it's not my vehicle there's nothing they can do. The 2 ladies I spoke to were miserable and came across as rude and unprofessional. I forget one of the ladies name because her attitude made me not want to remember, the other named "Dixie". Even though I pay for a membership, the membership gets me nothing but a bitchy women on the other end of the phone. When they didn't let ME use MY perks (that I pay for) of MY membership, they proceeded to tell me a tow truck would be 1071$. that is just absurd. I hope the company fixes their costumer service problems and fires the people who don't know how to be civil with a teenager trying to help their mom on the other line. We are still sitting on the side of a busy highway waiting for help, which AMA could not provide. I do not recommend this waste of space company. And to Dixie, you're a bitch. read more

Went to the new AMA office at Westbrook mall today. Very clean and shiny. Checked in and sat down. I was there to return my license plate since I have sold my car. 30 minutes later, I approached the desk and asked why it was taking so long. I was told I needed to see a registry person and it would be another 45 - 60 minutes. She suggested I return in the morning at 9 am. I asked if there was any allowance made for members. I was told no! Why not. I am paying good money each year for myself and my husband (and have for over 25 years) and we have never needed road assistance or any other service that costs them money. I left more than annoyed and went to the local registry office and was out in 5 minutes with a refund and no plate. You may have a shiny new office AMA but your service is SO MUCH WORSE than it was at your other location. At least there you knew how many people were in line in front of you. I will not be renewing my membership this year. read more

I believed in AMA for a long time. Gave them business for anything I could think of. Today I payed for my wife and I premium membership but cancelled everything on the spot. Manager refused to photocopy a federal form citing it was an excessive service. Guess I will book my cruise and further licensing elsewhere. Handicapped veteran and retired now trying to jump thru hoops to satisfy government and AMA does not give a shit. Bought lots of batteries off them for 4 cars and don't need their bullshit anymore. Yes cancelled my membership on the spot over a 2 cent photocopy. Have a nice day. read more

I got a flat tire on my way to an appointment and had to abandon my car and take an uber. The next day I called AMA for assistance. I had my car serviced and was back home with it within an hour of my phone call. Alejandro was the service attendant and I couldn't have asked for a more efficient, compassionate and understanding person. Thank you Alejandro and thank you AMA! You both made my day!! read more

My last night experience ( Jan 12 2024 early morning) is the worst that anyone needing help from AMA Calgary in a critical situation would have. My calls to AMA at about 2 in the morning from Calgary domestic airport to help me boost my car's battery ( with outside temperature around (-) 42 deg C with wind chill)) were answered by a computer who kept on asking questions rather than helping me out in my distressing situation. I had to finally seek assistance from a private contractor. I am a 74 years old citizen and have been an AMA member for about 20 years and have not sought even a single assistance from AMA in 2023. While AMA claims to treat all its members as family and touts a friendly and prompt service, the reality is quite the opposite. Can anyone from the AMA management call me to offer an apology and ensure a better service. read more

Please, Please go with another insurance Company. This Company was the most scummy Insurance company I have ever had and honestly if I could have afforded a lawyer to sue the crap out of them I would have. Insanely long story over the course of 5+ years but TLDR: I had a loan for a $60,000 car and took it on and off parking insurance for the winter ( it was a nice car and I only drove it in the summer ) When you have a loan it is REQUIRED you have full insurance if you drive it. Spring time I had requested them to put my car back on full insurance in person. The person who assisted me made an error and gave me BASIC INSURANCE. (I STILL TO THIS DAY DON'T EVEN KNOW HOW THAT IS POSSIBLE ON A CAR WITH A LOAN) I obviously have an accident a short while after that (within the month) and I go to claim my insurance (cause I obviously thought I was on full insurance, they denied because I only had basic). They stole MY documents with my signature on them when I went in person to talk to them about this to try and hide the evidence. They kicked me out and refused to give me my documents (WHICH HAD MY WRITING ON IT AND I HAD BROUGHT IN) A short while later they Emailed the documents to me which were clearly crumpled up and thrown in the trash. An absolute unbelievable experience dealing with them regardless of the outcome. To take documents that I BROUGHT IN and KICK ME OUT without giving me my stuff back is INSANE. And to also not take the fault for messing up and giving me the wrong insurance and basically saying F**k off is just insanity, I obviously was out all the money I put into the car, and also out all the money I paid for FULL INSURANCE UP UNTIL THAT POINT. (Which I have proof of obviously) I have brushed over a lot of other stuff that occurred but I HIGHLY suggest you look elsewhere for insurance. :) read more

I went through a whole process trying to find a way to pay AMA through my bank without having to wait til the actual bill date, so I paid my monthly bill early to avoid potentially missing a payment. They ended up taking the amount on the actual bill date, despite me paying through my bank. It went NSF, and charged my account for the NSF, and then AMA tried to make me pay THEIR NSF fee. Talking to a customer service rep, after waiting A HOLE HOUR on hold, I asked them to take the remaining balance owed out of my account. They wouldn't. So, I figured I'd just pay it on the next date along with the next month. They gave me until the 27th, I didn't get paid til the 28th. So I was ready to pay everything, and they told me my policy was cancelled. I was shocked. They offered to redo the policy, which jumped almost a thousand dollars and they wouldn't let me go monthly anymore because of the cancellation. That's over 3000s dollars they wanted from me to get another policy. I'm currently on hold with them as I write this to get a claims history letter for my other insurer, it's been 1 hour and 45 minutes. That's almost 2 hours on hold for nothing. I will NEVER recommend the AMA insurance to anyone. This is an awful organization and honestly, the better business bureau should be notified, in my opinion. read more

awful automated service requests need to be rethought. I do not know who designs them but thye need to be rethought. Customer service is awful not only here but everywhere. Give me a person to speak to. COMMUNICATION is KEY read more

I had my seasonal tire swap done by AMA (they contract it out) at my home yesterday. The payment machine would not work. The person doing the swap struggled with the machine which would not connect. He said he & his colleagues have been asking for new machines for a long time and the boss would not comply. He then asked me if I had cash. No, said I. Would I drive to the bank? No, said I. I am paying by credit card which is offered as an option. Finally, by using his own phone as a hot spot, he managed to make the connection. We probably spent as much time trying to get the machine to work as it did for him to swap the tires. One other quite disturbing thing. As we were waiting over & over again for a connection, he looked up at me (I'm elderly) and asked, out of the blue, "Do you live alone?" Not part of our conversation, we had not been talking about anything person so it came out of the blue. Why would you ask an elderly woman if she lives alone? I was happy to tell him my nephew lives with me and he's a policeman. That was the end of that conversation. read more

My car wouldn't start while I was in the parking lot at West Edmonton Mall yesterday. Because of the height restriction, a smaller vehicle was sent to move it to a more accessible location. The driver, Russel couldn't have been more helpful. He was friendly and reassured me that a larger tow truck was on its way and that I didn't need to wait for it. He said that the truck would tow my car to the dealership and they would take care of it from there. I was impressed with his kindness and caring. I was able to go home and when the other driver, Brent dropped off my car, he updated me with text messages. Thank goodness for the AMA and for the wonderful service of Russel and Brent. read more

Dead Battery...Locked out of my car for the second time in 6 months! I have to praise their Customer Service on the phone and the exceptional service from the technicians! I was serviced within an hour each time...even in this deep freeze with huge wait times. Thank you!! read more

Untrained representatives they are not in one accord. Since I joined their membership, they have never helped me when they said they would. I ended up paying out of my pocket using another company, then promised to give back 50% of what I paid. What is the point of having an AMA membership if they cannot come to save you when it is needed? Don't even mention the money I wasted on transportation going to work and back home. Signing up for AMA membership is the worst decision I have ever made. read more

rushed in traffic to get there & told at 25 mins closing no service explained needed insurance to pick up vehicle. then told too busy the next day. bad service. read more

POOR SERVICE. my vehicle broke down, I called AMA, I was directed to sign up on line. it took a while to be able to finish signing up in cold. when I finally spoke with an agent, I was told that there was a 9 hour wait time for the two truck. after 24 hours I was still waiting. so I called AMA and the agent told me that she didn't know when they would show up. I read the reviews saying that there was 5 days and 9 days wait time . I called Alberta Rose towing services from Google and he was there in 15 min. very quickly hooked up everything and towed my vehicle to dealership. he charged me $145 which was even lower than AMA. apparently they did not have enough tow trucks or staff which results to this kind of service. VERY POOR SERVICE FROM AMA. I cancelled my membership and will never call them again. read more

Never get a membershiip from this company.It says waiting time 20 hours, I waited 30 hours and no one came. They offer to use a tow truck for a fee from another company, so why am I paying for a memebership read more