This is my 4th experience with this vet clinic, and unfortunately it will be my last.
One of the biggest ongoing issues has been getting paperwork completed correctly and in a timely manner. I need detailed doctor notes for my pet insurance claims, and during my first experience here I had to request the paperwork five separate times before it was finally corrected and accepted by insurance. This has continued to be an issue every visit since.
My most recent visit was on 5/6/2026 with Dr. Godfrey, and the experience was very disappointing. Dr. Godfrey seemed extremely rushed throughout the appointment. I had several questions and concerns regarding my cat, but the responses felt very quick and brushed over, leaving me feeling like I was not given adequate time during an appointment I specifically scheduled and paid for with the vet.
The vet assistant working with Dr. Godfrey (I unfortunately did not get her name) also made the experience more uncomfortable. She appeared very new and inexperienced. When reviewing the treatment estimate and cost breakdown, she explained things differently than the doctor had, which caused confusion. I asked if I could briefly speak with the doctor again for clarification, but the assistant stated the doctor was busy. She attempted to explain everything again, but it still differed from what the doctor originally told me. Because of the unclear communication, I ended up declining two services on the invoice. Felt like the clinic was not on the same page and was trying to just get more money out of me.
When I explained that her explanation did not match what the doctor said, she responded with: "No it does, I just don't think you are understanding." That response felt very dismissive and off-putting.
Another concern was how she handled my cat. He is an extremely nervous cat and needs to be handled gently and supported properly. While trying to place him into his carrier to take him for testing, I felt she was pushing and grabbing him too quickly and attempting to carry him without supporting his lower body. I tried coaching her on how he needs to be handled, but it felt disregarded. Eventually we asked her to step out because the interaction was making my cat more stressed. Once she left the room, my cat calmly went into the carrier almost immediately.
The front desk interactions have also been disappointing. I clearly explained multiple times how important it was that all doctor notes and documentation be sent correctly for my pet insurance due to previous issues. Yet I was repeatedly told, "Dr. Godfrey is the only vet here, she's very busy and has limited time, so things may take a while." I understand being busy, but as a customer I should not have to worry about whether a clinic is understaffed or unable to keep up with patients. If there are not enough staff members or time available to properly support clients and pets, the clinic should reconsider how many patients they are taking on.
Lastly, as of 5/11/2026, I still had not received a callback regarding my cat's lab results, despite being told results would take 24-48 hours. I called the clinic myself and was told I was "on the call list" for the doctor to discuss results with me. Waiting on potentially serious lab results for a pet is extremely stressful, and it was frustrating to feel like communication was not being prioritized.
After still not receiving results within the 2-4 day timeframe I was later given, I called again on 5/12/2026 demanding answers while I was still on the phone with the clinic. During that call, they suddenly emailed me the lab results while I was actively speaking with them. I do not know if that was simply a coincidence, but after the delays and lack of communication, the timing felt frustrating and difficult to ignore. Regardless, I did not appreciate having to repeatedly follow up just to receive information I had already been waiting days for.
Overall, I am highly disappointed with the level of service and communication from this clinic. I consistently felt rushed, dismissed, and unsupported as both a customer and pet owner. More importantly, I did not feel my cat was handled with the patience and care he needed. After nearly a year as a client with two cats, I will not be returning. I would strongly encourage new customers to carefully consider whether this clinic has the time and staffing necessary to provide the level of care and communication they expect for their pets. read more