I have loved Catbird ever since my friend first introduced me years back. This was my first visit…read moreto the Georgetown location and we made an appointment for another zapped bracelet. I really love their jewelry - it is dainty yet durable. I've had several of my pieces for years, and added another this time. I now have 3 bracelets and 3 rings, all that I wear daily. The customer service here is fantastic and the prices are reasonable for the quality. Highly recommend stopping by any of their stores!

I've been a fan of Catbird for years. I've shopped in their LA location, Soho NYC and Brooklyn…read morelocations, so I was excited to check out this new Georgetown location as it's currently the closest to me. This was yet another great experience at Catbird! I came in already knowing the necklace I wanted to get and having an idea of a few rings I wanted to try on. I came on a Friday morning right by opening. Parking in Georgetown is definitely challenging; but you can find free street parking ~0.3-0.7 miles away in the residential areas if you circle around a bit and walk over. There was one employee there when I arrived and she was incredibly attentive, friendly, and helpful! They didn't have the Sylvie Medallion I wanted in stock but given that the necklace has an engraving option, this made sense. I wanted to come in and try it on though to gauge size of the pendant itself as well as figure out which chain length I wanted. The employee who was present totally understood this and produced another necklace pendant that was the same size and measured it with a ruler to double check, pulled out the exact chain I was thinking of and let me try out different samples wearing the necklace. I was able to pick out the chain I wanted and confirm the necklace was the size I wanted. I also tried on a bunch of rings to narrow down what I wanted and she was so patient with me as I tried several rings in multiple sizes to determine what fit and looked the best paired with my current stack. This location has a lot of jewelry on site, but if you're coming from far maybe call in advance just in case if you want to carry the jewelry out of store. I was able to order my necklace in store and have it shipped to my home with the custom engraving I wanted so that worked for me.

We chose this location because I fell in love with a particular ring, and the customer service was…read moreso great we will probably purchase our wedding bands from here! It's totally fine if you know nothing about rings- the associates will walk you through the ENTIRE engagement ring process. They'll teach you about the importance of cut, carat, clarity, color and most of all COST. They also have lab grown diamonds which are a great economical and ethical choice if you're looking for a diamond you can feel good about.

I honestly left this experience heartbroken and disappointed. This was my partner and I's first…read moretime engagement ring shopping. This was supposed to be a really special and exciting milestone for us, but instead, I left the store feeling embarrassed, uncomfortable, and genuinely hurt. We were already nervous going into the appointment because this was completely new for us. We arrived about 30 minutes late because we could not find parking, and we called the store around 5:05 PM to let them know we were running behind. We completely understood that our appointment would have to be shortened, and when we were told that we could still do about half of the appointment, we were okay with that. We weren't expecting special treatment or extra time. We were simply excited to have the opportunity to start this experience together. Bri was the representative assisting us, and unfortunately, her attitude made an already nerve-wracking experience so much worse. From the beginning, I felt like I was being talked down to. I told her that I wasn't very familiar with ring settings and that I wasn't particularly picky because I was genuinely looking for guidance. Instead of feeling like I had someone there to help me navigate something I knew very little about, I felt like every question I asked was met with a snarky or condescending response. At one point, I tried on a ring with a gold band and mentioned that I'm typically more of a silver-toned jewelry person. Her response was that everything is customizable and that I was "just trying bands on." I understand that the rings are customizable. I wasn't confused about that--I was simply expressing my preference and trying to understand what I liked and didn't like. It's difficult to explain how upsetting the overall interaction was because it wasn't just one comment. It was the entire energy of the appointment. I felt rushed. I felt like we were inconveniencing her. I felt uncomfortable asking questions. And instead of leaving excited about potentially finding my engagement ring, I left questioning whether I had done something wrong. I completely understand that we were late. We took responsibility for that. But if the remaining 30 minutes wasn't enough time for Bri to provide us with a welcoming and respectful experience, we should have simply been told that we needed to reschedule. We would have understood. What I don't understand is why we were allowed to continue with the appointment only to be made to feel like our presence was a burden. This was supposed to be a memory I looked back on fondly. This was the first step in choosing something that I may wear for the rest of my life, and I wanted to feel excited, supported, and celebrated. Instead, I walked out of Brilliant Earth feeling hurt and honestly dreading the idea of continuing the ring-shopping process. I don't expect someone helping me shop for an engagement ring to know exactly what I want when I walk through the door. That's literally why I'm there. I expect patience. I expect kindness. I expect someone to understand that this is an emotional and meaningful purchase and that I may have questions. I sincerely hope management takes this feedback seriously. No couple should walk into their first engagement ring appointment feeling nervous and excited and walk out feeling embarrassed and defeated. We deserved a better experience than the one we received.

WE ANNIE!!! Whoever hired her deserves a raise and so does Annie. She convinced my friends and I…read morewe looked super good in our picks and honestly, thank god because we LOVE the jewelry she recommended. Annie is by far the best employee we've ever met in the DC Gorjana, and it can be pricy, but it's SO worth it. WE LOVE YOU Sincerely, Arya, Aleah, and Sophia

I'm always on the hunt for earrings. It's the one jewelry I will change from time to time. I have…read morealways wanted to look at gorjana's jewelry in person. I had the opportunity recently. It was perfect. I was helped while I looked around. I was able to try on various pieces. The one sales clerk was kind enough to put on the flat back studs I bought because it's so hard to put them on with my nails. So above and beyond! The products in store were all very cute and stylish.

I purchased this pair of gold earrings for a very special day. The shipment arrived earlier than…read moreexpected. Lovely packaging, and above all, the earrings looked amazing on me. Everyone completed them throughout the day. Amazing product! Thank you so much!

From the owner: We only use superior quality diamonds and fine metals. Our respect for the environment, nature, and…read morehumanity translates into the ethical efforts and practices we live by. Our artisans ethically source conflict-free diamonds and recycled precious metals. FREE shipping with 4-5 day USPS First class mail. FREE returns and exchanges within 30 days from the date of delivery.

I brought my Breitling chronograph to market Street Diamonds after a scuba diving adventure in Maui…read more(300Ms or not, regardless to say I did not dive with it again) and the professionals did an incredible job of bringing it back to life, including modernizing and polishing. Dino and your Master craftsman, thank you so much! Alexander H.

A $500 non-refundable deposit to LOOK at a diamond should tell you everything you need about this…read moreplace. I was on the hunt for a lab grown diamond but happened to see a natural diamond I really liked. I emailed to make an appointment to see this diamond in person, and they responded that natural diamonds require a non-refundable deposit of $500 to VIEW EACH diamond. Not to buy, not to place on hold, just to look at. I would understand if they wanted a refundable deposit to make sure I showed up for the appointment or a smaller fee of $50 for shipping/insurance but $500? I asked for clarification on why this amount was so high, and I was met with an avoidant non-answer (see photos of the email chain). I wanted a lab grown diamond, which for them, would not require deposit to view. But, this experience raises red flags that I don't want to do business with them, lab grown or natural. I felt it necessary to leave a review for the community to be aware.

Almost went to a competitor and so glad I didn't. I love that they used single use needles which…read moreallows precision and ease of pleasure. I was lucky enough to get Dom and he was phenomenal. It wasn't painful as I thought. He said breathe, applying a little pressure, push push, and breathe out. It was that easy. I settled on a Tragus and Flat Helix. I absolutely love them. I'm praying no infection with constant cleaning (2x a day) and great healing. The girls up-front were phenomenal. They were all positive and reassuring. They took their time with me, answered all questions, including showing me options with position on the ear. I valued the time including their positive energy.

I had a great experience at studs. I was nervous but the staff were very friendly. The attendant…read moregreeted us when we walked in, and she helped me decide on which piercings to get and showed all the jewelry options. After signing the waiver I got called back by my piercer (Kayla), who was friendly and made sure the markings were in a good spot before then I got pierced. I received aftercare instructions by both the piercer and the store attendant as I checked out. I will be coming back to studs if I decide to get more piercings. :)

On a stroll through Cady's Alley in Georgetown, we ended up inside Jewelers' Werk Galerie. From…read moreoutside this tiny store there is barely a hint of the dazzling treasures you will find inside. All of the extraordinary pieces of wearable art on offer here are stored in drawers. Opening each one means finding a slew of surprises from bracelets to earrings to necklaces and rings. The pieces range from whimsical to architectural. My friend and I couldn't stop gasping and saying to one another, "Look at THIS!" From lucite to rubber, silver, plastic and even flower petals, extraordinary pieces are crafted from rather ordinary materials. The results? Stunning! If ever you've sought an inimitable gift for someone special be it your mother, finacee, sister or wife, this is where you ought to be shopping. Never in one place have I seen so many exceptional and beautiful creations.

This store is the most consistently innovative jewelry store in all of the metropolitan area since…read moreit's opening. The jewelry is outstandingly varied and is priced from very high to very affordable. Do not forget to look in all the drawers -- great fun and full of treasures. The staff is fully knowledgeable about the jewelry and the jewelers. One staffer even helped me to find galleries that carried an artist I was looking for but they no longer carried. I cannot say enough about the jewelry, the staff, and the store. Gayle Monkkonen

This was my second time visiting The Phoenix. Very cute shop with a unique inventory. I was able to…read morefind a cute gift for my brother. I do agree with other reviews, the employees watch you as a hawk, but I just ignore them. The cashier was very nice and even offered to pack the gift, free of charge! I will the wrapping paper would have been Christmas colors instead of a bright yellow. Most items are on the expensive side. Still, I'll be returning... probably for Mother's Day.

Update, Aug. 27: The owner responded publicly here saying she had "looked into" the incident and…read morewould be happy to speak privately. Yet no one from The Phoenix has actually contacted me by email or social media, despite the store continuing to view my posts about what happened. Several brands carried by The Phoenix, meanwhile, have reached out to me directly because they do not want their names associated with this kind of customer experience. What is most troubling is that reviews describing racial profiling and discriminatory treatment at this store go back to 2016. That is a decade. At that point, this cannot reasonably be treated as an isolated misunderstanding or simply a customer "feeling this way." If The Phoenix has been aware of complaints like mine for years, what action has actually been taken? Were those customers contacted? Was the conduct investigated? Were policies changed? Was anyone held accountable? A public Yelp response offering to speak "if I'd like" is not initiative. After ten years of similar complaints, the burden should not be on customers who felt profiled or humiliated to pursue the business for a conversation. If these concerns are genuinely being taken seriously, that should be visible in the behavior of the business, not just in the wording of its review responses. -------- At 44, I have never experienced treatment like this in a retail store and I've never written a review, but this warranted one. Following a conference in Washington, D.C., I stopped into The Phoenix and asked to try on a ring. An associate was helping me when the manager, Bonnie, followed us over. When I reached toward the open case to indicate the ring I wanted to see, she reprimanded the associate in front of me, instructed her to lock the case, and made the interaction feel as though I were being treated as a theft risk rather than a customer. Being Latina, the experience felt like racial profiling. I cannot speak to intent, only to the effect: feeling watched, suspect, and unwelcome. Founder to founder, I also found the judgment behind the interaction striking. Much of my own work centers on brand, customer experience, and how businesses earn trust. In a multi-brand store, where customers can easily buy directly from the designers or elsewhere, this kind of treatment is especially short-sighted. Even before that interaction, the atmosphere felt unusual. Bonnie was having staff stand by while she tried on clothing, creating an environment that seemed centered more on the manager than the customer. On Women's Equality Day, the irony was difficult to miss. Women are not exempt from treating other women badly. We should expect better.

After my initial 1-star review in Dec 2025, a few emails have been exchanged, and my problem has…read morebeen solved to my satisfaction. Thank you. It shipped back to me in the same overstated, bulky box. I'd be happier to see the size reduced by 3/4 to better our environment.

I'm really disappointed with our experience here…read more When we first walked in, we were greeted and initially assisted without any issues. However, once we sat down, things completely shifted. Our sales associate brought out two sets of ring options -- and then essentially disappeared. There was no walkthrough of metal options for men's or women's bands, no explanation of customization choices, and no guidance at all. We were just handed rings and left to figure it out ourselves. I kept having to ask, "Do you have more? Are there more options? Can I see more please?" It felt like pulling teeth just to see additional selections. At times, it genuinely felt like he was reluctant to show us more -- almost as if he just wanted to rush the process, get the order submitted, and move on. That's how it came across. What made it worse was noticing other couples being shown a much wider selection and having options thoroughly explained by their sales associates. They were being engaged with, educated, and guided through the process. We weren't even told additional options were available unless we specifically asked. The overall experience felt very cold and hands-off. I will say another associate kindly checked in on us and asked if we needed anything, which we appreciated -- and honestly, looking back, I wish we had accepted the help. But we wanted to give our assigned SA the opportunity to do his job. On top of that, everything had to be processed online, as they don't take payments in-store. We went ahead and placed our orders, but three hours later, we were still bothered by how disengaged and transactional the experience felt -- so we canceled. I'd rather spend my money somewhere that values customer experience, especially for something as meaningful as wedding rings. It's unfortunate because James Allen was always on my shortlist for wedding jewelry. After this experience -- and seeing similar reviews -- I won't be returning. I just hope the refund process is handled promptly.

This was the only Pandora in the area to have the promise ring that I wanted in my size. I ordered…read moreonline and picked it up from the store. It was a nice and easy quick process. If the location wasn't too far from where I live, I would probably go back.

This is my first time in a Pandora store period. Sure, I've heard of them but never went in one…read moreuntil now. I was trying to think of something to get my mom for for her milestone birthday (yes, all birthdays are milestones but you know what I mean). My sister got her theatre tickets, a day at the spa, dinner and a cruise. I guess she's trying to prove that she's the good one [insert eye roll]. Anyway, it didn't take long before Pandora popped into my mind. This location is not too far from my job so I went on a Friday after work. It was it was empty except for one other customer and then all of a sudden, it got crowded (the employees called it the Friday evening rush). Salesperson Shahgol assisted me and I think she did a great job. I was interested in getting a bracelet with a charm that had my mom's birthstone. She showed me an already created set called the Elegance Collection. I thought it was perfect and the additional birthstone charm when well with it. As luck would have it, there was a promotion in the store--if your purchase is at least $125 dollars, you get a free ring (value up to $65). Since my purchase was double, I got two rings. Shahgol said that I could give my mom the other ring. Umm, no--the bracelet is for mom, the rings are for me! I can't believe that it took me this long to go into Pandora. I think you could fine just about anything in here in terms of jewelry. The customer service was great. I'm already looking forward to my next visit to Pandora.