We like to stop by here on the weekends some times and look at some of the nice used cars they…read moreoffer. When we saw online that they had a used Audi A3 diesel, my husband was excited because he's always liked those. We checked it out on a Sunday when the dealership was closed and could see it was very nice. Based on the Carfax report, it had also been well maintained. He contacted the dealer the next week and we made an appointment to test drive the car. Our sales rep was very nice and low pressure. We drove the car and liked it but had a set price in mind that they couldn't quite meet at the time, so we parted as friends and left it at that. A couple of days later, we got a call and they were able to get closer to our price and it seemed reasonable, so we went ahead and said "let's buy it". We were able to do most everything remotely, so we signed the purchase contract and sent the payment all via the internet. The only thing left to do was to pick up the car and sign the paperwork to get the registration/title paperwork done. It was fast and easy! I'm not sure how fast but I know that I didn't get to the train station in Brewster until 5:35 and then we drove to Danbury and signed the papers and were driving off in the car by 6:01, so that was pretty fast. Loved that there was no pressure for add-ons or being trapped in the room with some finance guy. Really a pleasant experience. The staff at the dealership was nice and they always have very interesting cars (I would have loved the BMW convertible but that was out of our price range!). We recommend Weeks Pre-Owned.

If you want to get ripped off this is the auto dealer for you. Al the service manager and rich the…read moresales man ignore and safety issues with your brakes the very next day after picking up your new car. These guys would steal from your grandmother.Bought a car that was supposed to have brakes done before purchase. They never put a dime into safety repairs after they said they would. After complaints were made, they refused to pay or repair essential brake equipment, go anywhere else. They would rather let you drive an unsafe car then do the rite thing. total scumbags!!!!

John is wonderful. He explained everything slowly so I could understand. John is very knowledgeable…read moreand patient. It is always an excellent experience when John helps me in service. He is excellent .

We had a very good sales experience, but the follow up has been frustrating. Our salesman, M,…read moresincerely seemed to care that our new (to us) used car, only has one set of keys. He promised, just before we drove away, that he would chase up the second set of keys. We are a family of 2 drivers, and the thought of having only one set of keys is scary. Misplacing the only set we have leaves us stranded. When we complained a few days later, they said they contacted the last owner of the key. We still have only one set of keys. There does not seem to be a consideration of the dealer creating a second key for us. This is not the service we expected from such a prominent dealership. Be forewarned.

Being from Litchfield county, we weren't familiar with Ingersoll. My husband had been on the…read moresearch for a lightly used truck. After several online searches he found numerous trucks that fit his requirements at Ingersoll. Once we arrived, we were amazed at their selection, 15 acres of new & used vehicles. Lisa P was assigned to us as our sales associate & she was very professional, knowledgeable and easy to work with. Their prices are extremely competitive and offer great value. The entire buying process was pleasant. We will definitely return when it's time to buy another vehicle & we've already recommended Ingersoll to friends & family.

Trying to reach or talk to anybody about the warranty I bought on my pre owned vehicle from them…read morehas been a disaster. Does anybody answer the phone at this place? I've called them 6 times. 5 different days. Nobody can help me

New *** UPDATE ***…read more11/12/25 My interaction with the team over at Riverhead Mazda service department was so impressive that I came back the following week to purchase a second car!!! Again I was treated with respect and a knowledgeable team effort to ensure my needs were met. Special Thanks to my sales advisor Robyn who made herself available to me even during her time off to answer questions and assisted with connecting me to onsite staff promptly. Gerson (sales manager) worked together seamlessly with Robyn from start of sale until the end. Again Riverhead Mazda Team went way above and beyond! ***Original Review *** 11/02/25 Phenomenal SERVICE DEPARTMENT!!!! Thank you Greg Williams and your ENTIRE Service Team for providing me with respect. After purchasing a Mazda from another dealer in Huntington not only were you able to finally fix an on going issue that I had been having since day of purchase (from them the previous year) but you and your team went above and beyond to rectify my relationship with Mazda after their dealership dismissed and minimized my issue (while failing to present the product that I paid for with my hard earned money). You were HONEST, informative and attentive the moment I walked in which made my experience easy and amazing. Good people are hard to find, thank you for being one. I am so happy and will not hesitate to be a return customer with you and your team at Riverhead Mazda. THANK YOU!!!!

Overall smooth transaction from service to sales. Amazing crew no pressure. I have anxiety issues…read morecoupled with focus problems. I drove one hour to meet these attentive folks.

I took my Honda CRV to these guys to fix my AC problem which another repair shop botched but…read morecharged me $1600.00 to fix including a new compressor. That job cost a LOT and the new compressor started to smoke and completely burned out in less than a year. They wouldn't fix it without paying them more money but it never worked properly from the start. I got fed up with them so I took it to Sugar Hill and they fixed it right and showed me the faulty part that the other shop completely missed. Joe and his staff were excellent. I couldn't recommend them more highly. 5 STARS all the way! They were very helpful and professional and redid the whole AC system properly as well as some other repairs and now the car runs perfectly. I drive this car doing deliveries every day and now it's running great. Thank You Sugar Hill!!

I recently had one of the most wonderful experiences that came out of an awful situation. Due to a…read morecar accident in Connecticut I had the pleasure of meeting the staff of Sugar Hill. Even though I was two states away they remained in constant contact with me throughout the entire repair process. They helped me with the insurance claim and went above and beyond what customer service means! Special shout outs to Luisa, Rob, Joe and the rest of the staff at Sugar Hill. My only regret is that I do not live closer because I could see many friendships developing with the staff from what could have been a devastating outcome. Highly Recommend them!!!!

Very professional always a job well done Justin my service advisor is the best hands doneread more

Worse place to bring your vehicle for service. Period. Hard pass. Do NOT believe them when they…read moresay they will give you a loaner. If you do decide to do business with them and need a loaner, make them write it down on the estimate doc and on the appt card. They are disorganized at best. Just bring your car elsewhere. You're welcome.

25+ years as a Colonial Mazda customer and nothing but great things to say. You can just tell the…read morestaff likes what they do. Picked up car # 5 today from Adam and he went above and beyond purchase expectations of our new "pre-owned" 2023 CX 5.

We have had three CX9's from this dealership. Our experience both on the sales side with Adam, and…read morethe service side with Jeremy has been excellent. They have both consistently gone above and beyond. Cannot recommend this dealership enough!

I got a great deal on a car. They were friendly and welcoming. I would Strongly recommend!!!read more

I wish I could give a lower rating what a horrible place rude shady not helpful cars are gross and…read morenot in good shape don't waist your time like I waisted over 2 hrs just to look at nasty cars that are in horrible condition

Avoid! The service department is a joke, sleazy, do not…read morereturn phone calls They do not honor tire warranties, over price the cost of repairs and let you wait 3 hours When you complain, by e mail or phone. You receive one apology from a clerical person with a promise of the service manager and GM calling you. She's sorry it happened! Yes, so am I You then fall into the black hole Nothing heard back from anyone else 5 days later! Nothing Major issues: I purchased 4 new tires from them in 12/2024 At 27,000 mile usage they tell me I need 4 new tires! I agree, but ask about the warranty on the tires which are 60,000 miles. Oh, we dont do that WTF? Less than half the amount of the mileage warranty and no one can do anything? The price was $ 350 more than Mavis quote, apples to apples, the same exact tire, balance, alignment I checked after I left the dealer and cursed myself after getting a quote from Mavis My bad To top it off, I waited 3 HOURS for this shitshow, simply to replace 4 tires. Whenever I have previously asked about a loaner, you get mumbo jumbo I did not buy the car from them and I'm thankful I did not, judging by their service department They do not seem credible, instead cowards who don't return e mail, or phone calls The service manager, I do not think exists. Two phone calls, he can't even acknowledge you? Just basic customer service, call you back? Needless to say, I won't be back Get Outlook for Android

Horrible people treating you like a neglected step child. Just asking questions and get told to…read morebasically kick rocks, looking to get help with just taking out deadbolts on my rims and not even asking them to do it I just need the part. Service team is managed by an asshole calls are recorded listen to how he treated me and then just hung up sure I was a little upset so I started asking extra questions but hanging up in my face is a disrespect you don't do to anyone just common sense.