We worked with Paul Walsh on a carpet installation after being recommended by a friend and a lot of…read morecomparing. The price was competitive. He was the only one who brought out a true measurer to avoid carpet waste and over-purchasing. The quality was top notch. We got a really nice nylon carpet with 8 ft padding and have been really happy to far. The delivery guys were nice and polite. They asked my permission to use the bathroom (!) and put on music. Overall, a good experience.

Decided to replace my carpet and was recommended to Kruper Flooring. People are wonderful but I…read more one side of the room serves as the entry way into front door so that part of the Floor is ceramic tile. Unfortunately the installers did not insall the same way my existing carpet was and I honestly think it was cut to short to begin with. So I was disappointed that in less than 6 months it is still fraying even though they came back and tried to correct it. I decided not to call again. I'm over it. It's a good company, friendly people but they just made a mistake.

My experience with APS has been the above and beyond any dealings with contractors. I first…read morecontacted APS about changing the flooring in our new home and within hours, they had an estimator at our home who provided a competitive quote. The workmanship was top notch. I inspected the final product today and did not have a single change or complaint. In fact, I hired them to paint our whole home. You can trust their workmanship. The team members were professional, responsive to our concerns and delirvered to our expectations. No delays, no additional cost or changes, no surprises.

While the crew did a solid job installing my flooring, it doesn't excuse the lack of communication…read morefrom Yusef, the salesman and (per Sam a manager) the project lead. They were late 2 out of 3 days without notifying me, and the job felt rushed. Yusef promised me a $500 discount. Later, he denied ever making the offer, and the manager attempted to reduce it to $100. The manager also implied that only his word matters, using an example meant to justify why the original agreement shouldn't count. Customers shouldn't have to figure out which employees have "authority" -- if an employee makes a promise on behalf of the company, the company should honor it. Something I learned after the fact -- and wish I'd known before signing -- is that in many flooring companies, salespeople work on commission, sometimes 5-15% of the total sale. Managers may also receive a commission override. Installation crews are typically paid a set rate or per-square-foot amount, which means the company's actual cost is often much lower than the customer price. In these setups, discounts sometimes come out of the salesperson's commission, which could explain why I received pushback on the agreed $500. I'm not claiming to know this company's exact pay structure, but it's worth consumers being aware of how this industry often works so they can make fully informed decisions. I ultimately received the correct discount, but only after unnecessary back-and-forth, unprofessional behavior, and an attempt to undermine my honesty. I cannot recommend this company to anyone who values clear communication and integrity.

Really on top of the intro and selling part of the deal. Great communication and interest in me…read morebeing their client. Susan was friendly and helpful to get our contract going. However, once they got my signature and deposit it was like pulling teeth to the get the actual project scheduled. I'm also a long distance owner, coordinating the project. So it's especially hard not being in the state. I even flew to VA to chat with them but they ghosted me. Apparently only the owner of the company, Rafael, can only schedule projects on Fridays but he's not available most Fridays to chat. Not the person you start the project with. She can't schedule projects. I really regret going with FKBD for the project. I especially regret it because I paid a premium for the labor, and decided to go with this company vs another younger, cheaper company (VA Creative Renovations - Chris is great - check them out) because I thought they would be on top of the project and get it done quickly and get it done well. Apparently not. There was a lack of follow through and communication. When I did ask for timing and submitted my tile choices with Susan, who was my project manager, she had to call over to Rafael, then he'd call me all grumpy for interrupting his day. Seems like there's a control issue. Then when the project was supposed to start there was an issue with the tile I originally chose, even though I had submitted my design choices weeks prior. They said there was a delay with the tile and they had to change the project start date. Meanwhile I'm trying to coordinate with my tenants. Luckily they are the nicest tenants anyone can ask for. All in all they did a great job on my bathroom - eventually. You just need to be really on top of them.

Wonderful experience with this company! Very professional,…read morehonest and reliable employees! Rafael is a great to deal with, accommodating and flexible! We had renovated kitchen, master bath, powder room, walk in closet and we couldn't be happier with the results! All within our budget and timeline. I would definitely hire his company in the future!

We had our stairs redone and the rest of our carpets cleaned. Bram and his team did a great job!…read moreThe carpets were cleaned so well, all the stains were gone! The prices seem very reasonable and Bram is responsive and very friendly! We will definitely use them in the future when we have to replace the rest of our carpets. Great find in Burke!

Great carpet. Great crew of 2 to work with - polite and stayed until job done. Very pleased…read more Highly recommend. Owner and son very pleasant to work with. Owner came by as job was finishing to approve. Will shop with them again the next time I need flooring - very positive experience.

The team worked relatively quick. That's all I can say that is positive. The work looks sloppy…read more They made a huge mess, only cleaning up partially. There are still shavings of material all in the carpet. They didn't lay anything down clearly. They spilled something on the counter top that dripped onto an appliance. They ran the quarter round behind the fridge but not behind the oven, leaving the sub floor exposed. Worst of all is the puddle of urine they left around the toilet. I don't understand how one could miss so much. The bathroom smells like urine now. It's very hard to believe this company has such a high rating. I guess you have to be home and watch the team work for them to be respectful of your home. I'm disgusted.

We hired Marty with Floorcraft to remove and replace carpet on two sets of stairs and our living…read moreroom. He was very knowledgeable about the product and was able to work around our schedule for installation. His crew performed the work expeditiously and professionally. Our new carpets look fabulous and we will definitely hire Floorcraft for future flooring needs!

Great work and professional communication. We had about 1000 sq. feet of our original flooring that…read morehad 15 years of wear refinished. The team was professional and worked independently until completion. Our floors turned out looking better than new when complete.

Melvin Diaz and his entire team are true craftsman and their price beats the competition. Mr. Diaz…read morecommunicated with us on a daily basis so we always new exactly what the next steps were, and with every step of the process being managed to perfection, the finished product is stunning. When friends and neighbors come over, the first thing they say is, "who did your floors and can you give me their number". --Roger S.

Nelson and his team were amazing. Nelson was very responsive and open to texting which helps me…read moretremendously when I am at work. They were able to do the job quickly and did a wonderful job. I look forward to working with them again for other rooms in my house.

My tenant's dog had peed and it had soaked through, creating both a stain and a really bad smell…read more Nelson and his crew did an impeccable job replacing those areas of my wood floor, sanding and then matching the adjacent area so it is seamless! I couldn't be happier with the work Capitol Flooring did. They also were able to remove some neon pink magic marker spots a toddler had made on the floor. I whole heartedly recommend them to anyone needing hardwood floor repair or replacement!

I had hired someone do make my carpeted stairs wood and they totally botched it. I met with Jose…read morewho agreed to fix the mess at a very competitive price. (Got three quotes). Eric and the other two crew members (sorry, I don't remember their names) arrived early and hung plastic to keep the dust from getting all over my house. They tipped out the old stairs and screwed in the base stairs to endure no squeaks. The stain was a perfect match. The treads and risers were high quality hardwood. They had the stairs installed and painting and everything g completed by 5pm or so including clean up. Superb job. They even repaired damage from the previous attempt. Just do pleased.

Don't let your floor guy do your stairs! I had my floor guy attempt my stairs and it just wasn't…read moreright (not up to code and also just not quality work) - stair conversions (we went from carpet grade treads to hardwood and the floor guy just slapped new treads onto the existing ones) don't work. You need an experienced stair contractor. Jose and his team were professionals and true craftsmen. It was really incredible to watch them work over the two days they tore out my old stair and put in this beauty. They really know their trade. Jose has a full book of baluster and newell post options as well as stain colors. I couldn't be happier with the job they did. Would highly recommend them.