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    The Grout Genie

    4.9 (74 reviews)
    Open 9:00 am - 5:00 pm

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    Response time

    2 hours

    Response rate

    100%

    Services - The Grout Genie

    Floor repair

    Floor restoration

    Grout cleaning

    5 More Services

    Grout refinishing

    Grouting

    Tile refinishing or restoration

    Tile removal

    Tile repair

    The Grout Genie Photos

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    Recommended Reviews - The Grout Genie

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    The Grout Genie cleaned and left this better than the original...
    Eileen E F.

    Excellent Work! Joe did a marvelous job! The regrouting and cleaning of my Central Bathroom is absolutely the best! The bathroom is and looks better than the builder left it 40 years ago. I am super pleased! Thanks, Joe for all your good attention to detail!

    Resealed.
    Benjamin S.

    Rich came, he saw, he conquered...it's just that simple. Like many of you, our shower had been taken over by mold that we just could not beat, and just after four short years of having the shower completely retiled and sealed. Rich came in, gave his full and honest estimate, showed up when he said he would and knocked it 100% out of the park. Additionally, he had great advice as to how to keep the humidity down in the shower and how to remove humidity and the food source for the mold in the first place. The resealing of the shower was done well, and there were no aftermarket surprises when the job was completed. Thing about Rich is you get exactly what you are promised. Not everyone can do this type of work with the experience and the on-the-job knowledge that Rich has. As I am sure we have all noticed there are a ton of new tile guys and plumbers that claim to know what they are doing after only being in the NOVA for two or three yrs. For me, all of my future tile work will go Rich, and all of my future plumbing work will go to Julian of Plumb Agent (the plumber Rich recommended). I will leave you with this, tile work and mowing and racking leaves are on two completely opposite ends of the work experience spectrum. If I were you, I would take the person with years of bathroom and tile work, not the person mowing and racking leaves and grass on the weekends and doing tile work during the week.

    Primary shower with new silicone grouting

    We hired the Grout Genie to repair the grout in our showers with new silicone. We also had issues with the primary shower, where there was water pooling and not draining properly because the tiles were not graded appropriately. Richard came in and inspected the issues. He was very knowledgeable about the different options for solving our issues and made recommendations based on the longevity of the solutions. He recommended retiling the floor and adding a layer of epoxy to fix our issues and not require work in the future. We ultimately decided to go with this solution. Richard did an incredible job; our showers, especially the primary, look great. Our previous shower floor always looked dirty despite routine cleanings. Richard significantly improved the shower floor, having the water drain properly and efficiently. The Grout Genie exceeded our expectations in every way. They are responsive, professional, and detail-oriented. We could not be happier with our bathrooms and newly retiled shower floor, and we owe it all to the Grout Genie's expertise and dedication. We highly recommend their services and look forward to working with them on future projects, especially when we retile our primary bathroom floor.

    Margaret C.

    Last year my husband and I renovated our master bathroom and have had major problems with the grout staining and chipping. After reading the Grout Genie's reviews, I contacted him for a consult. I saw he also installs backsplashes which coincidentally I was looking to do as well. The owner, Rich, is incredibly friendly and knowledgeable. I left a message and he called back right away and spoke to me for almost 45 minutes about how he could address the grout issue in my master bathroom. He also asked me to provide him with pictures and provided me tentative quotes for both scopes of work. We scheduled a time for him to see the bathroom and kitchen and worked out a plan to address the issues. Today he completed a two-day install on the kitchen backsplash. The grout work is scheduled for later in the month and I will address that in am updated review. I could not be happier with the tile work Rich did in the kitchen. He is very methodical and precise with his cuts and obviously takes a lot of pride in his work (as he should). He was upfront with his pricing which was competitive and easy to work with on scheduling. His grout lines are very straight and his cuts around the window sill were spot on. I have full confidence that the additional work with have scheduled with Rich will be just as successful. Rich is a pleasure to work with and does top notch work. I would highly recommend him to anyone.

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    Page 1 of 2

    Ask the Community - The Grout Genie

    Review Highlights - The Grout Genie

    We ripped everything out down to the studs and then Rich helped me through every step of the install.

    Mentioned in 30 reviews

    Read more highlights

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    M3 Renovations

    M3 Renovations

    4.7
    (60 reviews)

    We decided to give them a try despite some reviews stating that this company led them on so the…read morelady came out for a consultation and took measurements, along with a video. I asked what cabinet distributors they used and she couldn't give me a name, she said they use many. I then asked what the difference would be between getting a particular cabinet color (not knowing what my options were or what would be in stock without a company name), and she said custom vs semi custom are just words and that it's all pretty much custom so it wouldn't make a difference. Upon asking a few more questions, she proceeded to tell me "I'm not sure if you saw, but our company has almost a 5-star review and that's almost unheard of". I didn't know what to make of it, but considering what some of their reviews mentioned, I felt as though we were going to get the same treatment. She said she'd get back to me by Friday with a quote and a visual of the kitchen updates-- it was Tuesday that day. We gave her a call that Friday afternoon to follow up and she insisted that the cabinet company was taking a while and that she'd get back to us by Monday the latest if not over the weekend. We waited and got nothing so my husband called her the following Wednesday without ever hearing from her. She continued to reassure us that she hasn't forgotten about us and that she'd get back to us by Monday for sure. It's now been 21 days and we got no updates or any communication from them. It's clear that this is a pattern for them and I'd advise someone looking to get work done by someone reliable and honest to look elsewhere.

    Exceptional from start to finish. Their team is professional, detail-oriented, and seems to operate…read moreat a very high standard. Communication is always transparent and consistent, and they really know how to pay attention to even the smallest details. Highly recommend!

    The Grout Genie - flooring - Updated June 2026

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