My wife and I had to come here to get a cashiers check for our new apartment and we were met with…read morethe utmost kindness from Danielle, Jeff, Melinda, and Stephanie! They walked us through the process and helped every step of the way, making an anxious task extremely easy and stress-free. This is the nearest branch to Ventura and although the drive is long, I have no problem driving it for the service they provided!

Customer service is awful!!…read more I am writing to formally complain about my recent experience at your branch involving a check from Chicago Title. Better than a cashiers check!!! I went to the branch, that i opened the account, they knew who I was... The branch manager, Jeff Chen tried to place a week hold on my check. And when i said that i wanted my fund available, He then had the audacity to ask me what I intended to use my own money for and what I planned to buy. I didnt know I had to beg for my money!! At no point should a customer be required to justify how they plan to spend their legally earned funds. I did not realize I was expected to beg for access to my own money. Because of this unacceptable interaction, I stopped the transaction immediately and took the same check to Wells Fargo, not the branch where i opened my account, where it was accepted without any hold or unnecessary questioning. and treated me like a real customer!! Afterward, I contacted your credit union and requested a call back from a manager to discuss this matter, as the situation was completely inappropriate. To date, I have received no return phone call, which only compounds the issue. This experience reflects poor judgment, a lack of professionalism, and a failure in basic customer service. I expect an explanation, accountability, and assurance that this type of behavior will not happen again.

Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

More than excited about my new car purchase and can't wait to drive it all around the city of LA…read moreand a beautiful state of California. After dealing with several dealerships and car brokers without being able to get to a desirable price level I ended up finding Zorik and his stellar team. Believe my experience as I had a chance to compare - these guys have the best prices and deals possible. Moreover their experience is so vast they can work on different options with you and help you make the right choice that is definitely going to benefit your budget and preferences. I almost lost my hope to find the car with the features I wanted for a reasonable price. But thanks to Edward and his amazing brokerage experience I ended up even with a better option. They were also nice enough to keep my previous car at their parking lot over the weekend before I came back on Monday to turn it in to a dealership. On top of that they put their best effort and kindly attached a number plate to my front bumper using their own instruments saving me a trip to a dealership where it should have been done from the get go. I've had above and beyond amazing experience with these guys. Needless to say I'm going to recommend them to everyone I know and definitely will be back for my next purchase.

The first car I bought from this company was a Toyota Prius and that was back in 2016. Then I…read morebrought my wife there and eventually my two children. I hope that I will bring my grandchildren someday) My family bought at least 10 cars from Autolux and in all cases we were absolutely satisfied. This company definitely deserves special treatment. They are professionals. See you soon

Got exactly what I needed in amazing timing. Saved me hours of ruining someone's day at the…read moredealership lol Ask for Broneel 10/10 would buy again

Smartest way to shop for a car! do your research and come to the table w ideas. Brokers like…read moreBroneel will listen to your wants, process them through his extensive knowledge, data, and network of dealers, and present you with intelligent vehicles for you to narrow down. Additionally, Broneel took the pressure out of the sale and worked on my behalf to bypass the dealer's pitch and cut straight to the product. I walked away with a fantastic car at a great price! Highly recommend and would totally use again!!

After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

TLDR: Kimberly Campo at Lexus Thousand Oaks gaslit us over an $8k price increase from one day to…read morethe next on the same vehicle due to it "actually hitting the ground" My husband and I had a truly atrocious experience with Lexus Thousand Oaks. Upon filling out a general inquiry with interest in purchase of a GX 550 on the website, I was contacted by Kimberly Campo, a sales person at the dealership. I explained our interest in the vehicle and what trims and colors we were most interested in. She immediately began offering me vehicles on the lot that were in direct opposition to what I had just stated I wanted. We had already placed a deposit at another dealership, as is standard practice for the GX at this time, but wanted to inquire whether Thousand Oaks had our vehicle already in stock. We are well aware that dealer markups have become standard practice at most dealerships on this model, and while we did not desire to pay any markup, all we requested was transparency. From the initial interaction, the Thousand Oaks website and window stickers do not indicate the markup that is added on the lot. Kimberly made it clear that Thousand Oaks does include a markup on the GX and proceeded to inform me of all the unwanted paint and leather protectants that would get on all of their vehicles. I informed Kimberly that we had placed a deposit at a dealership who proudly sells at MSRP, and that we weren't interested in moving forward with Thousand Oaks at this time. Kimberly contacted me again the following Thursday and told me she had several new allocations including the vehicle that I had expressed interest in (an Overtrail in Earth). It would be arriving the next day. I confirmed with her that there would be markup, which she confirmed at $5,000, and then I asked her what their price would be on that particular vehicle. She took the $79k MSRP for that VIN, added the $5k and informed me it would be $84k. While we hoped to purchase at MSRP, we were tired of waiting on that vehicle, and we set an appointment to come and see her on Saturday prepared to pay that amount. We called on Friday afternoon with availability to come earlier than intended, and Kimberly stated she wanted to ensure the vehicle was still there prior to us driving over from Ventura. She confirmed it was still available at which point she texted me the window sticker at $92k. I immediately called her back and asked how the vehicle price had increased so much from the day before and she informed me that the price she shared was the price before the vehicle hit the ground. This had not been clarified, nor did she insinuate that if I came in to purchase on Thursday I would be saving myself $8K on the vehicle. I told her that we would no longer be coming down, because I found her (and quite possibly all of Lexus Thousand Oaks's practices dishonest and manipulative) to which she happily replied "I'm okay with that". Needless to say, we won't be shopping at Lexus Thousand Oaks now or ever. Regardless, we purchased our Overtrail in Earth on Sunday without a dealer markup, and we are so happy to have supported honest business practices in lieu of this sham.

After having a service done at EnvisionFord in Oxnard, I decided to drive the 30 extra miles (I…read morethink that clarifies how I feel about THAT dealership ) to give DCH Ford of Thousand Oaks a shot. Pretty much everything about the experience there was so much better. The 40k mile service is basically a glorified oil change (oil change and new cabin air filter) I was a little early but was still checked in quickly and professionally by Tony prior to my actual appointment time. He clearly informed me of the work to be done and an approximate time it would be done. While waiting in the lounge a technician came in and gave me a spare set of keys he happened to have that fit my brand of roof rack mounts. That was unexpected but cool. The service was done quickly but the best part was that while checking out I was simply told that it was all green lights on my vehicle nothing additional was needed. I was honestly expecting a Jiffy Lube style full court press to add additional services. All in all, great experience.

Go to Galpin or Price. Avoid DCH because of one word: dishonest. And because of a culture that…read moreappears to condone dishonesty. Luis "Lou" Fajardo lied to my face. I brought my Ford Mustang Mach-E to DCH Ford of Westlake for a lease return. Lou told me I could not return it there because, according to him, "In California, you are required to return a leased vehicle to the same dealership where you originally leased it." When I told him that was absolutely not true (Ford Credit told I can take to any dealership), he doubled down -- and got condescending -- telling me this was the third dealership he'd worked at and that he knew the rules. And this wasn't a private conversation. There were three or four other dealership employees in the office with Lou while he was telling me this. They heard the entire exchange and stood by silently. Not one of them corrected him or said, "Actually, that's not the rule." They all watched while a customer was being given false information by someone in management. So I asked Lou a pretty obvious question: If I had leased the car from a Ford dealership in Eureka, California, would I really be required to drive hundreds of miles back to Eureka just to return it? That's when he suddenly pivoted. Now the "California requirement" disappeared, and Lou told me the real problem was that they didn't have room on their lot. He literally told me to go look at the lot because they didn't have space for the car. Even that explanation was bogus. This was a lease return, not me asking DCH Ford to buy my car and permanently add it to their used-car inventory. If the dealership doesn't want to purchase the returned vehicle from Ford Credit, it goes through Ford Credit's normal lease-disposition process. If "we don't have room" had been Lou's answer from the beginning, I would have been frustrated, but at least he would have been straightforward and honest with me. If you don't want to take the lease return, just say it. Don't lie to me about a fake California law to make me go away. That's not just poor customer service. That's an integrity issue. And when several other employees hear it happening and nobody says a word, it raises a much bigger concern about the culture of the dealership -- not just the behavior of one manager. Customers should be able to trust what a dealership manager tells them. If you don't want to accept a lease return, tell the customer the actual reason. Don't invent a California requirement to get them out the door. I can deal with inconvenience. I have a much bigger problem with dishonesty. I've leased a vehicle from Galpin before. I'm interested in Ford's upcoming Fathom EREV. DCH Ford of Westlake - the one in my backyard - will not get my business. If honesty and integrity matter to you when choosing a dealership, I'd seriously consider whether they should get yours.

Big mistake doing business with Allen Motors. Instead of agreeing on a price to sell my car at, I…read moreshould have kept his fee to a percentage of the sale price so that he would have had an incentive to get the top price. Having not heard from him in a couple of weeks, I decided to call him. It turned out that he had "sold" the car without notifying me. He turned possession of the vehicle to the buyer, and only collected a deposit! Thankfully, the buyer returned to pay the balance of the purchase price. I would never recommend this consignment shop to anyone!

Excellent customer service, a great experience, even though I didn't make the vehicle purchase.read more

Amazing experience at this dealership! No high-pressure sales tactics. Daniel, our salesman, was…read morekind, respectful, knowledgable and easy-going. He took me for a test drive with zero expectations and I left that day telling him I'd be in touch. I contacted him later that day, telling him I wanted the car and he put me in touch with Christian to work out the deal. Christian was just as nice and helped me get a great deal. Mirna explained my warranty options clearly. Daniel explained every detail about the car, including the infotainment center. After I left, they called to see how I liked my new car and they invited me to come back if I needed anything. A few days later, I returned asking for some more details about how to work some electronic features. Brian, in service, took his time to explain everything. I noticed when I was waiting in the service area, that all the customers received very personalized attention from the staff. One team member was even walking the room, handing out cold waters and popcorn. This dealership is the best I've ever dealt with, by a long-shot. They made the whole car-buying experience hassle-free, no-pressure and worry-free. I'd recommend them to anyone!

I switched to Infiniti of Thousand Oaks after repeated disappointments at my local Nissan…read moredealership, and while the staff has always been polite and willing to correct mistakes, my overall experience has been frustrating due to repeated issues and poor communication. During my first oil change and tire rotation, my car was returned with oil stains on the cream-colored interior. To their credit, they immediately offered to clean it. However, shortly afterward, both rear wheel center caps fell off, which had never happened before and I decided to let it go. My most recent visit was even more inconvenient. I dropped my car off for an oil change, tire rotation, and airbag recall service. Near the end of the day, I was informed that complications with the recall repair meant my car would need to stay overnight. I was initially offered a rental car, only to be called back and told none were available until the next morning. My vehicle ended up staying for over 24 hours, and I wasn't notified it was ready until 40 minutes before closing. When I picked up my car, I was also charged full price for an oil change despite being told my coupon had been applied. I had to call back later to have the difference refunded. Everyone I've spoken with has been courteous and apologetic, and I appreciate their efforts to make things right. However, customers should not have to repeatedly spend their own time correcting mistakes that could have been avoided with better communication and attention to detail. The dealership needs to improve its communication, follow-through, and overall organization, as the repeated lack of communication and forgetful errors have created unnecessary inconvenience. While I appreciate their willingness to fix problems, I would much rather see fewer problems happening in the first place.

This was my first time leasing a car without going directly to a dealership, and I'm glad I did…read more Daniel made the whole process easy. I didn't have to go back and forth with different dealerships or spend hours negotiating--he took care of everything. He shopped around to find me the best deal, and he even got me more for my trade-in than the dealership had originally offered. The entire process was smooth, and he kept me updated every step of the way. I really appreciate all of Daniel's help. If you're looking for an easier way to lease or buy a car, I'd definitely recommend reaching out to him.

I got my car lease through a friend's recommendation, and I'm so glad I did!…read moreDaniel Park treated me like family -- he carefully checked every detail to make sure I got the best deal possible. In a world full of misleading online ads, this place is truly honest and transparent. I received my new car in just one day, and I couldn't be happier! From now on, I'll always lease through Daniel Park. If you're looking for a car lease, I highly recommend him -- fast, friendly, and truly the best deals!