Horrible customer service. They were supposed to deliver by 10:00 PM on Tuesday night. 2 days later we found out they cancelled the delivery because the RX was allegedly damaged. We had to initiate redelivery; they did nothing proactive. They also cannot deliver for 2 days despite the original delivery being scheduled for less than 5 hours after ordering. Customer service would not even admit that they were at fault for the failed delivery, nor would they do anything to expedite the delivery despite us being out of one of the meds. They also could not explain how the meds got damaged or why the driver even opened the bag to discover they were damaged. read more

I recently had a prescription that was damaged in transit and undelivered. A refund was credited to my account. However, the refill was not credited to my account. It being my last refill, I was told that I have to contact my doctor for a refill, which requires a doctor's appointment. Which has a co-pay, plus my prescription co-pay. All because Amazon messed up my delivery. Not crediting back a refill that THEY damaged is atrocious. I got the standard Amazon customer service, which is pretty much "We can't do anything. You figure it out. Thanks for your money." Stick with your local pharmacy. This service is trash. read more

My family has been using Amazon pharmacy for a few years now. The service in the beginning has been excellent and we have always received our prescriptions on time and our doctor has not had a problem calling in prescriptions and we have always received our prescriptions in a fast and timely manner. However recently I can say that the service and the customer service has completely gone downhill. I have been on all of the same medications for years. Now it takes days to get prescriptions, when I run out of refills they let me know that I need to contact my doctor in the app which I do and then all of a sudden it says the pharmacist has my prescription under review for potential risk (whatever that means), then it takes even longer to get my prescriptions and I run out. Now many of my medications I cannot run out of and I go days without having my medication which cause many issues for me. There's no customer service number to call. When you go on the app you first get an AI thing to talk to a few times and then you can choose to speak to a real person who doesn't know what the hell they're doing and it takes 20 minutes for them to even figure out what you need. Now if there was a problem with my medications why did it take 2 years for them to put my medications under review. Now all of my medications are prescribed by a doctor so if there's a problem that should be up to my doctor to determine not a pharmacist. Like I said I've been on all of these medications being filled by Amazon for years so why don't they just fill them. It has been 5 days and my medications still haven't been filled and I have run out. I am ready to switch to a new pharmacy but because of our insurance and our doctor's office I'm stuck. So if you're thinking of switching to Amazon pharmacy I would really think twice about it because I would definitely switch back to Walmart pharmacy. If Amazon's going to start taking over everything then maybe they should consider better customer service and not having an AI customer service trying to fix issues that real people have with medical care. read more

Amazon seemingly can never get the use of copay cards to work properly. I have 3 such prescriptions and have put all my copay cards into Amazon. Every time they try to use the wrong copay card and of course it does not work. I end up having to delete all my copay cards and input one card then order the corresponding medication. Once it goes through, I have to delete the first copay card and input the second one then it's prescription. Then do the same for my third prescription also. I can't just have the 3 cards on file order all 3 at once and have everything work. What's funny is Amazon is a 2 Trillion dollar company and they never get this right. CVS always got it right no problem. I can't use CVS because my insurance will only pay if I use Amazon. read more

Don't make any mistakes. Otherwise, it's tough shit for you and no replacement or refund. Even though their interface is terrible and their negligence caused the error. Just get your prescriptions at Walgreens save yourself trouble and expense because Amazon could care less about you getting your daily meds. read more

Horrible! I have been trying to find a US Pharmacy that can get Lacrisert Opthalmic Implant, which is an insertable sustained release eye lubricant for those of us who have dry eyes, which is a very uncomfortable condition. Over the past year we have been told that the medication is on back order "because CV19 has prevented production." However, the internet shows numerous Canadian Pharmacies that allege to carry the brand name product produced by Bosch and Lomb. Not wishing to deal with pharmacies out of the country I checked for availability and Amazon Pharmacy listed it as a drug that they had, or could get - nothing indicated that it was unavailable. I had the doctor send in a Rx and filled out my insurance data on the AP site. This was the first time that I tried to use AP so the only data that should have been present in their computers was that which I had supplied. 1 day later I received notification that the Rx could be filled but that my insurance would not cover any of the $1,200.00 cost for a 2 month supply of this drug that I have used for years at about 25% or less, of that cost. I called the AP Customer Service to inquire why may insurance that had always covered a portion of the cost would not do so now. I was told that AP had spoken to the Drug Coverage Carrier and was told that they have "decided not to cover this drug." I asked why would that be since they had always covered it in the past, my coverage has not changed so why or how can they suddenly and arbitrarily decide not to cover it now. She replied that she did not know so I called the Insurance company to ask them why they would suddenly choose to not cover a medication that I have used for years and definitely need since dry eyes are very uncomfortable. The agent, Jonathan, stated that they had received no inquiries concerning a request to cover this medication. He then called the AP, with me on the line, to inquire as to why I had been told that the medication would not be covered by them. The first AP rep that we spoke to was Sydney. She started by checking the insurance numbers that AP had on record. NONE were correct! I had no idea where those number came from and gave her the correct numbers that I had personally entered upon registration. A long discussion ensued and then it was determined that AP had no way to enter the name of anyone other than the policy holder into their system. So because my coverage was via my husband there was no way to indicate that was patient #2 on the policy. So I would just have to pay the $1,200. Jonathan was insistent that they find a way to accept the coverage. We spoke longer and Sydney then got her supervisor, Alice, on the phone. Alice was somewhat rude and interrupted me whenever I spoke. The conversation ended with her giving one complex explanation after another as to why they could not accept my insurance. The entire encounter took 90 minutes and ended with AP not being willing to take my insurance because their computer would not allow it. I am still awaiting a Customer Satisfaction Inquiry, which I suspect will never arrive. The bottom line is that I was told that my insurance would not cover the Rx and when the insurance company spoke to them the story changed to them not be able to accept my insurance because their computer would not allow it. read more

Zero stars. Due to some internal policy I can not order the correct size medication. I had to learn this the hard way juming thru hoops and wasting a lot of time. I sure wish I saw these reviews before I ordered... read more

Zero stars would be more appropriate. What a mess. I spent hours online and on the phone. All I needed was one generic prescription. Twice, I thought I had the problem solved. Then, a few minutes ago, I received a text saying that they had received my request to cancel the transfer of that prescription. Huh? That request didn't come from me. This whole experience has been a nightmare. Do not recommend. read more

They told me my order was coming. Then suddenly when it was supposed to arrive the package was "damaged." They issued me a refund but I had to call a pharmacy and ask them to transfer the prescription myself. Don't waste your time. Amazon delivers packages every day... Sounds like BS to me That a package that was on time until the delivery time was suddenly not usable. read more

One pharmacist gave me one answer to a question and I acted on that information. When I checked back, another pharmacist said the opposite. As a result, I went without medication and would have to pay for it twice. I'm going back to my local pharmacy. read more

If you need help, forget it. They may have pharmacists on call 24/ 7 but they don't know how to answer the phone. You will NEVER get anyone. If your insurance requires you to use Amazon pharmacy, change insurance. They are terrible. DON'T RECOMMEND UNDER ANY CIRCUMSTANCES! read more

I transferred my script to Amazon pharmacy to get better pricing. They filled it but now I need a refill and they have been out of stock on my med for 3 weeks, promised it today but alas now they say they don't have any and don't know when it will be in ... very frustrating. I have never had this problem with other pharmacies. read more

If I could give amazon pharmacy less than ZERO stars, I would. TERRIBLE experience. Their drop-down medication menu is not comprehensive so picked the closest quantity of medication knowing that my real prescription was for double that amount. Despite my prescription specifying certain quantity, amazon defaulted to half of prescribed quantity without any follow-up or clarification. I contacted them to request they complete the remaining balance of my prescription quantity and they refused saying they did everything correctly even though they could have simply extended me a simple $10 account credit to offset the second $10 co-pay that I would have to pay to get the balance of my prescription that they should have filled as prescribed. Contacted customer service supervisor who was rude, non-budging and insisted they did everything correctly. I have never had an experience of a pharmacy dispensing something less than what a medical provider prescribed without confirming with customer. Supervisor didn't care and kept insisting they did everything correctly. Thanks, amazon pharmacy. For the cost of a dumb $10 customer courtesy credit, I will take my pharmacy business away and tell all my friends to do the same. HORRIBLE!!! read more

I filled three prescriptions through Amazon. I was sent a text informing me they were shipped, everything seemed to be going smoothly, until several days later I received another text saying I was refunded and would not receive my medications. When I tried to speak with a customer service agent, I was told that there was an issue on their end and I would need to request another prescription from my doctor or use one of my refills (so I don't get the original refill?). This seemed very strange - why on earth should I have to request a new prescription when they were the ones that screwed up? Why is that my problem? After bringing this up with the agent, she told me she was shocked by that rule as well and did not offer a solution, so I asked to speak on the phone with a supervisor. I was given the same answer by the supervisor - the package had gotten damaged during shipping and couldn't be sent, if they get the medications back they can send me new ones without a new prescription, but if the package is not returned to them (which apparently happens frequently), they will need word from my doctor. I asked when they could expect to have the package returned by and they didn't know. So essentially they lost THREE medications. Absolutely ridiculous. If I don't have my medication, and they know I don't have my medication because they messed up, why do I have to be the one to solve the problem?? Additionally, why aren't they keeping closer track of the medications they're sending out? Imagine this happens on a regular basis, are they losing controlled substances? And why is this not being filed in a report on their end - instead I have to cover their mistake by ordering another prescription? If this problem isn't solved by next week I'm transferring everything to Walgreens. Unbelievable. read more

Would give 0 stars if possible. My doctor increased my dosage of a medication I've been taking for 10 years. I received a message that there were changes to my current prescription and a new prescription was received. Amazon cancelled my current prescription and insisted there was no new prescription, my doctor cancelled my current but didn't send in anything new. Why would my doctor cancel my entire prescription without sending a new one? Then when I said I was thinking about transferring pharmacies they said they could help my transfer the prescription. How can you transfer it if it doesn't exist? It's near impossible to update dosages on the app, it just tell you you're already taking the medication even if it's listed as a different dosage. Immediately after getting off the phone with Amazon pharmacy I received another notification that there was a new prescription in the system. Totally not worth the constant chaos. read more

We received our covid shots here..they couldnt have been kinder or more professional..Highly recommend

Everyone here is super helpful, knowledgeable and kind. They go the extra mile for me everytime. While my doctor rarely answers the phone e or emails, the team here always tracks him down to help fil my monthly prescriptions. Thanks guys I appreciate you and always appreciate a mom and pop who can compete with a CVS and rite aid on every corner. SUPPORT YOUR LOCAL BUSINESSES YALL THE STRUGGLE IS REAL read more

Nick, the pharmacist, and his team are very helpful. Staff are friendly and service is fast. They were able to get a particular generic drug I requested. This is the only pharmacy in my area that I go to. Jeremy D. read more

Pharmacy has a very helpful staff. I needed my nail medication as I have a nail disorder. The pharmacist was very cordial and took care of me in as little as 5 minutes for 2 prescriptions. I have been coming here for almost a year now and I stil remain a loyal customer because of how they treat me with personal care. They also sell surgical supplies and cosmetics and they also have free delivery for all prescriptions, in-case you cannot go to them to pick it up. Overall, great and convenient local pharmacy. read more

Used to be great but Nick the pharmacist left and the place is a mess - they can't get certain meds, tell you your meds are ready and when you go they can't find it - short on pills - can't fill an entire prescription - complete mess - R U N fast - read more

Pharmacist is surprisingly attentive. CVS no longer took my insurance, but Amazon pharmacy did. My co-pay and out-of-pocket pharmaceutical costs are now 50% or $50 less per month. Very happy that I moved my prescriptions over. read more

The pharmacy staff is excellent and goes above and beyond the call of duty to help you. Most prescriptions are filled on the spot.

Excellent experience here. The staff is very friendly and helpful. I live in Manhattan and my doctor's office is also in Manhattan. My doctor submitted my prescription to Amazon Pharmacy online. I made one easy phone call to them to complete my order (they asked for insurance and payment information), and then they mailed my prescription to me. It arrived the very next day! I could not have asked for better service. Highly recommend. read more