Very helpful. Large selection and good price. They even talked me thru a tricky install of an engine on my sailboat. Their shop is a little hard to find, but worth the trip. read more

This repair shop is supposed to have factory trained mechanics, but from my experience it doesn't appear they did. I took my outboard engine to them with a performance problem and after they repaired it, the engine ran worse than when I took it there. It was hard to get a straight answer to questions I had about the repair and labor costs. Their customer service was not good. Also, the quote they provided me over the phone was different from the amount they quoted me when I arrived in person. I had to refresh their memory and they agreed to complete the repair at the originally quoted price. Thats not good business practice! All in all, my experience wasn't very pleasant to say the least and I will not go back to them in the future. read more

Bought a new Tohotsu outboard very helpful even threw in some extra service. Definitly woould recomend

Service without a smile. It is apparently not acceptable to these guys to question any of their charges that were made without my authorization or request to keep or see the old parts. The guy that runs the shop got all huffy with me when I requested to keep my old carburetor, which they had replaced without my authorization. read more

I want to start off saying my experience with Amber Marine was difficult at best. However there was a silver lining and restore confidence in the ownership of this business I ordered and paid for an engine sight unseen but I knew what I wanted. I felt like I got the best deal after doing some extensive research on the interweb. I was contacted that same day from one of the other dealers that did come in lower then then my original quote. On Amber Marines website it says that they would match any deal that found on the internet. So I called back Dan and mentioned that lower pricing and wanted to know if they would match it. Although I was feeling very uncomfortable after already purchasing this engine, this is not like going out and buying a shirt this is a large ticket item. After a little hemming and hawing the owner Brad was brought into the conversation. Brad made it right. So I made the 250 mile trip down to Costa Mesa from where I live and when I got there I was greeted by smiling faces. Josh was helping preparing the engine paperwork getting the paperwork but didn't understand the complete deal that had been discussed and couldn't believe the great deal that I did get from Brad. Since Brad was unavailable Josh took it upon himself to reach out and verify so I didn't have to go home empty-handed. Shout out to the owner who made himself available and I feel that's very Hands-On. He made things work when things weren't working out. What's Josh had all the information things got great from there on. I only wish I got the name of the mechanic that was doing the prep work on my engine. He gave this novice boat owner confidence I'm doing self maintenance and feeling comfortable with this new purchase. I only wish I lived closer because he would be the only person I would bring It to. I've seen a lot of these negative reviews and I was skeptical especially in the first 10 minutes being in their shop. The owner was able to change course of the negative customer service . He finished this sale appropriately off-site. Would I go to them again knowing what I know now absolutely because I got to see these guys at their worst but how they can recover and make things right. By the way last comment is Josh you have a good heart and an unbelievable since of honesty. That is a good sign. Character counts, and this shop has character a bunch of characters. They get 4 out of 5 stars but my grandkids think the engine is going to be a five out of five. Good luck gentlemen read more

I purchased a 9.8 hsp Tohatsu from these people 5 years ago. It has performed flawlessly until last month when I noticed water in the oil. I called to inquire about replacing the head gasket. I failed to nail them down on the price. My big mistake. I took the outboard in anyway. They called a few later to say there were other problems with the outboard......a cracked ignition coil and the carb needed cleaning. I told them the outboard was running flawlessly prior to the head gasket issue and DO NOT perform any other work. When I went back to pick up the engine I was shocked with the head gasket price ($336.21), but this was my mistake for not getting a firm quote beforehand and quotes from other dealers. On the invoice they had intended to charge an additional $226.24 to replace the ignition coil (that wasn't cracked) and cleaning the carb. After I had words with them they crossed out these additional charges, but the mechanic said he already glued the cracked coil. With him standing there I removed the outboard cover and asked the mechanic to show me where he applied glue (there was none) so they backed off an additonal charge for that. After getting out of there I called two other Tohatsu authorized dealers for a quote on replacing the head gasket. BOTH quoted about $100 less. So if you need any repairs to a Tohatsu I suggest you go ANYWHERE else but these hustlers. read more

Great place for service. The crew is helpful and very knowledgeable when it comes to outboards. I had mine serviced, the estimate was right on and the work was done in one day. read more

Stay away from this shop. I had received a very lightly used 1996 75hp Mercury Force outboard motor that was on a pontoon boat my sister had bought new in 1996. The motor had not been used since the year 2000 and was used very little on a lake near by. The motor was like new except it had set in the sun for all that time and a swarm of wasp moved onto the boat that I had to get rid of and there nest. I new I had several things to do before attempting to start the engine and one of the main things was to change the impeller (water pump) oil the cylinder heads, replace the gaskets in the carburetor, and soak the carburetor to clean any gum left from old gas that was in the carb. After doing all these steps I started the engine using the old ignition system. The motor started immediately. I sold the pontoon boat and trailer with out the motor or ignition steering system on Craigslist but was not able to sell the motor. I was leaving for Mexico and did not want it to sit until I came back so I thought I would put it on consignment. I called Amber Mariine and was told there consignment fee was 25%. I then took the motor over and Brad and told him all I had done to the motor and he looked at it briefly. This was on 11/3/2015 I called Amber Marine some time in Feb of 2016 to see if they had any interest in the motor. Brad was not in but the mechanic who answered the phone tried to tell me he had been working on the engine and it needed a lot of work. I told him he must be mistaken and I would call Brad the next day which I did and Brad assured me that he mechanic I had spoken to was mistaken and he would put a note on the engine that nothing needed to be done to it. I returned to Ca and went to pick up the motor since I had not heard anything concerning it. That is when he tried to hit me with a bill for over 500 dollars for work he claimed he did. When I asked him what work he was describing he claimed that 300 of it was for replacing the impeller. I told him he had to be mistaken because I had replaced it my self before bring it to the shop. I could see he was somewhat flustered but stuck his ground. Impellers go bad if you run the engine constantly for several years or they sit idol for years. The new impeller I put in was only run for the maximin of 30 min in fresh water and worked beautifully. The argument ensued. In the end Brad said he had someone who was interested in buying the motor and was sure he could sell it quickly. I agreed to leave it with him for a while longer mainly because I did not have anyone to help me load it in the back of my truck. Again I ended up calling them a few weeks later and at that time I was told that the motor had just sold and I could pick up my check a month after the sell. I got there and was handed a check for a hundred less then what I had said the minimum I would sell it for. When I asked Brad why he did not call me to ask if the lower price was acceptable his reply was he wanted to make sure he got his money. He also had a group of goons hanging in the shop connected to the office because he new I would be pissed. I took the check deposited it waited a bit then returned to Amber. I demanded to see the receipt with the selling price and name and address of who he sold my motor to. Dan his office man was sitting on the computer. Brad claimed he was to busy at that time to pull up the receipt and would send me a copy in a few hours. Lies Lies Lies I am now in the process of finding what legal recourse I have in this matter and will use everything in my power to prove what this shop really is a rip off spot. read more

Purposefully hooked up our carburetor wrong!!! We made an appointment to take our work boat in because it hadn't been used in 5 years, we had to cancel the appointment (mind you before the date arrived) because it is a state boat and the PO didn't come in on time. Once the PO came in we made the next appointment and arrived 15 min late because I took us to the wrong boat repair shop. The guy was totally pissy and rude to my student that had set everything up, to the point that I had to step in so the guy would stop talking and get on with his job. Repairs took 2 weeks and over $2000 and when we took the boat out it kept stalling out. The guy was so rude and bitchy that we didn't take the boat to him and the next guy (Maurer Marine) charge $50 and said the carburetor was hooked up wrong. After that everything ran great. You can't tell me that a guy who has been working on boats for as long as he has and fixed everything perfectly, along with rebuilding the carburetor, doesn't know how to hook one up properly. He was pissed off at us because in his mind we kept making appointments and not showing up and this is how he got back at us. Unfortunately for him we have several boats and not one will ever be going to his shop again. He is loosing out on 1,000 of dollars every year that we spend maintaining and fixing out boats. From the other reviews it seems like if this guy likes you, your golden. if not then expect to have crappy service and repairs. read more

I thought I blew up my motor for sure last time I took my boat out . But I was wrong . I brought it to Amber marine and they took AWESOME care of my boat . Not only did they repair it . They done it quick and kept me informed the whole time of what it needs . I can only speak for me but I will be taking my boat and future boats to Amber marine for service . Thank you brad . I had a wonderful weekend with my fam out on the boat last weekend. read more

Rip off. They tried charging me extra even after the original quote and stated they couldn't get a hold of me so they fixed it anyway. Don't get your stuff serviced here, while at the same time they over price for parts and labor. read more

We needed an engine and they hooked my husband up with a good deal. We were able to get all our questions answered and the engine runs great, even though it was used when we bought it. I've heard of Amber Marine before, but didn't realize it was so close until I looked them up. Overall, a good buy. read more

Absolutely the best outboard motor service! Professional, very knowledgeable, busy shop quality workmanship on my past two repairs. I'm kinda new to the area but definitely coming back! Good prices, going to get my new Tohatsu 20 here this summer! Cool shop, nice guys, keep up the good work! read more

I bought a used engine at Amber marine with 30 day guarantee. It wouldn't start after 1 week and I used ~1 gal of fuel and when I took it back they said it was my fault. Charged me $165 to get it fixed. What unethical rip-off !! read more

I took my outboard to Amber Marine to have an oil leak repaired. They gave me an estimate of $500.00. Brad said that they were getting repairs done in about two weeks but I told him to take their time and do it right. I did not hear from them for six weeks so I called. Brad said that the mechanic was out and he would call me back. I drove over to the shop several days later because they did not call back. At the shop I met with Josh the mechanic who told me that he was working on a gas leak at the carburetor and it was leaking oil. I told him that was not an issue that the motor was there for the oil leak from the oil pan or main seal at the bottom of the powerhead. I ask if he was going to repair it and how much it would cost. Josh gave me a new price of $700.00. I told Josh that $700.00 was my limit and that a fixed running engine was what I expected, otherwise I just buy a new engine. Josh said that he could do it so I authorized a max total of $700.00 for the repairs. Brad called me and told me of additional problems that they had corrected under the original $500.00 estimate but none of them was fixing the oil leak. I told Brad to hold off on doing any more work that I was going to talk to some other people about new engines. After three days I returned to the shop and found the motor oil leak still not repaired. At that point I decided to cut my losses and pick-up the motor and pay the $500.00. The staff at the shop found the billing and it was up to $700.00 plus a few dollars. I told them that they were supposed to not work on the engine any more when Brad said they had put $500.00 work into the motor. The called Brad and we spoke about the issue. Brad offered to split the difference. I was fed up and just wanted to get the motor and leave so I agreed and paid $600.00 for a repair that was not done. I won't be back. read more

Brought my 5 hp outboard in because the carburetor needed to be rebuilt. Dan asked if I would like the engine serviced as well? I asked how much total and he said 350-$400 and I said ok. A few days later the mechanic calls and said service is done but carburetor needs to be rebuilt and it would cost another $220. I said no thank you! I'll do it myself $20 dollar rebuild kit. F- you guys!! read more

Called about a used motor , they said they would help ,and call me back , never talked to them again , they must have lost my number , //will not call again ,beware read more

Nothing but trouble! I live 12 hours away and towed my boat down. They sold me a 1987 70hp mercury and installed the motor for over 3k. He gave his word that it would run 30days with no issue, but that's an easy guarantee when you know that I live 12 hours away and can't do anything if it doesn't work. Anyways got the motor put on and it wouldn't work right from get go. Wouldn't idle and kept bogging down from 30mph to 10mph. Called amber marine, of course they wont do anything because I live so far away, so I took it to local guy who rebuilt the carburetors and found that the 'float' had a hole and was full of gas and therefore wouldn't float and caused the engine to not run properly. Well $700 in repairs later the engine worked 3 times then stopped working again. I sincerely believe they knew this engine had problems and wanted to send it 12hours away where they knew they'd never see it again. These people are con artists, thieves, and should be sued! Never ever give them your business they make a living ripping people off. read more