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    Ambiance

    3.7 (30 reviews)
    ModerateHair Salons
    Open 9:00 am - 5:00 pm

    By appointment only

    Updated 2 months ago

    Services - Ambiance

    Applying hair extensions

    Bridal hair services

    Ambiance Photos

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    Because there are many individual employees who are so courteous and helpful, I ignored aspects of customer service and skill that were lacking in the 4 years that I have been getting my hair high-lighted at Ambiance by Kim, the colorist. Based on other reviews I am not alone in my disappointment with the blithely disrespectful middle-aged women controlling the front desk. I always felt rushed by Kim and her jam-packed appointments reflected in the chunky, uneven highlights. But the color was lovely and she seemed like such a nice person. I am low-maintenance anyway. I have since noted that the allotted time for a full head of highlights (found on their website) is 30 mins. with a colorist. Ambiance charges $185. An assistant completes the the foil removal. But I have just made an appointment with Darren's in Locust Valley as he comes highly recommended by a friend. The straw that broke this camel's back at Ambiance Roslyn was an attempt I made to reschedule my appt. 48 hours before said appt. The witch recognized my cell phone(!!) and immediately asked me to call back "when you are sure about your appt. honey". I thought oh she's confusing me with someone else! When I conveyed my confusion ( I repeated that I was calling to reschedule) she said " Kim said that you reschedule ALL the time so you're not permitted to make any more appts. unless you are sure you can make THAT appt. I asked her to be clearer.... She repeated the insult and it was so degrading. She was so utterly degrading to me. I am still in shock..."Kim said you are not ALLOWED to make any appointments unless you are sure you can make it". I make it to all of my appointments. I would never argue with a business when I can just leave and take my money elsewhere so I said, oh no no no cancel that appt and I won't be returning. And hung up. I do not argue with crazy. The exchange was bizarre. And irrational. And I wonder if the owners know that this is how the desk speaks to customers. I checked my 2020 calendar immediately and it turns out I went to Ambiance THREE times in 2020 for color. I rescheduled (always giving at least 48 hrs-one week notice) 2 of those 3 times. And, obviously COVID had played a role in that. And my handicapped son. Suddenly I was in 2nd grade in Catholic school, in trouble. This had gotten really, really personal. I don't know why (and I tip very well). My guess is that the goal is making as much money as possible and that requires booking a colorist to run an assembly line. Any interruption is not tolerated. The skill that Kim lacks is because she's rushing....30 mins. for a full-head of highlights. Unbelievable. We live on the North Shore of Long Island where we all have the luxury of finding a business that trains their staff to convey policy as well. Say, 72 hours notice for changing an appointment and certainly I would respect that. But Ambiance does not have a policy and instead, there's at least one misfit answering the phones, and an owners greed. I am embarrassed that I went to Ambiance for as long as I did. So fingers crossed for Darren's!

    This place is a joke. I've never been to a worse salon in my life
    Isabel R.

    Ruined my hair... I came in for highlights and was given chunky, obvious highlights that make me look like a skunk. Do not come here if you are looking for something natural! Tina was my colorist and please for your sake do not go here!! I have never felt so self conscious about my hair in my life!!

    If I could give 0 stars I would. Went to get my hair highlighted, the colorist was Tina. She had zero idea what she was doing and I spent 5 hours trying to fix the mistake. But the worst part? NO ONE EVEN ACKNOWLEDGED HOW BAD IT WAS! The front desk staff was rude, the manager!? The rudest. All anyone wants is a "I totally see what you're saying and I'm really sorry I messed up, I want to make it right..." they were condescending, judgmental, rude people and I will do everything I can to spread the word. Tina was the worst hair colorist I've ever been to, and has zero care in the world about it.

    Susan is the best!

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    Ask the Community - Ambiance

    Review Highlights - Ambiance

    Everyone asks me where I get my hair done and I tell them to go visit Taylor and Kathy at Ambiance.

    Mentioned in 4 reviews

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