Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

This has been the best auto repair shop in my 40 years on the road! A bad engine nearly stopped me…read morefrom commuting to my job and Darren, Steve, Mark, and the mechanics all made genuine "above & beyond" efforts to get my car back on the road and a month later it is still running great! Thanks to Darrwn and his all-star-staff at VTA!!!!

Efficient, honest, and reliable service. 100% quality…read morework. Staff is wonderful and friendly. Owner Bill Hewitt is the best!

Have used MDP for a couple of maintenance services as has my daughter. We are both very satisfied…read morewith the timely service and friendly staff. They keep you informed of the progress of your vehicle. Place is very neat, clean and organized.

I had to bring in my Volkswagen Golf TDI that most mechanics turn away and was welcomed with open…read morearms. I dropped my car off in the evening and the next morning Kyle called me and let me know what was wrong with my car and what needed to be done. Kyle had my car back to me sooner than I anticipated and it drives like new.

Absolutely AMAZING experience! I was visiting from up north (where I live) and had a sudden major…read moreissue with my truck. I called Tamrox 10 minutes before they closed on a Friday and they quickly arranged to help me, and also allowed me to use one of their loaner cars immediately and at no extra charge. Within just a business day or two the problem was fixed and I was on my way. The people were extremely friendly and down to earth, and the service was quick. I'll definitely be coming back here and recommending Tamrox to everyone I know. They really saved me when I was in a tight spot and I am grateful.

Took our vehicle in for a lack of acceleration and a check engine light. The only reason we took…read moreour vehicle in to Tamrox was because they offered a loaner vehicle. Otherwise we would've went to our regular trusted mechanic. They did a full inspection and we were told everything they found wrong with our vehicle. Then they discussed cost to repair said items. We were told changing the 3 coil packs on the back of the engine, and new spark plugs would fix the acceleration issue, they never made any mention that there may be a possibility that this wouldn't fix the issue. Which of course was the case, as the problem still exists today. For $3500 they replaced a rear wheel bearing, 3 coil packs and plugs, and a rear knuckle assembly. The very same day we got the vehicle back the rear wheel was squeaking horribly loud. Well apparently they put our brakes back together wrong so we had to go back and have that redone. Then they checked to see why the check engine light came back on and why it was still lacking acceleration. We were then told it would be another $3500 to replace the catalytic converter and 2 of 4 O2 sensors. Mind you the vehicle is a 2014 Explorer with over 200k miles on it. Had we known the first $3500 might not fix our issue, and we might have to spend another $3500 and it still might not be fixed. We surely would've sold the car as is to a mechanic, or scrapped it. In good condition the vehicle is only worth $6-7k. For comparison sake I asked my regular trusted mechanic what they would've charged for what was done, and it was substantially less. So much so that we could've just got a rental car and still would've had money left over, and I guarantee they would've properly diagnosed the vehicle and fixed it right the first time. You live and you learn, take it from me you don't want to go here, they like to throw parts at the problem, and they don't properly communicate that their idea for a "fix" might not be correct one. Aside from that they are ridiculously over priced compared to their competitors.

Beware Jim's Auto Body and Service under new ownership/management…read more When my wife's car got a check engine light I called the Mercedes dealer first. They wouldn't tell me anything without bringing the car in. I then had the code read at Performance Auto on Mi Ave, an autoparts store. The code identified a common issue related to the crankcase ventilation system, and of course cost me nothing. I decided to give Jim's, my local long term go-to business the work instead of the dealer. I really thought they would fix it. I'd gone to Jim's for everything from a complete engine rebuild to oil changes. Bringing the car to Jim's was a complete waste of time. They identified the code, which I already knew and recommended I bring the car to the dealer. Not only that, they charged me $135 for a service any parts store does for free. If I had known that was the plan I would never have brought the car to Jim's. It's obvious the new management couldn't care less if you are a loyal long term customer. Jim's will no longer be working on any of my cars, Chev, Ford, or Mercedes.

We had a deer take out the whole passenger side of our F150. They fixed all the cosmetic and…read moremechanical problems within the timeframe they gave us. The truck looks and runs great! They kept us updated on the progress throughout the whole process. Definitely recommend!

While visiting Jackson, MI from NC I needed some attention to my tires and an oil change. I drove…read moreto this location and had the most pleasant experience ever for a "stay in your car, we got this" service visit! Chris was terrific and explained everything instead of the high pressure upsell at other places. He let me know my options and what needed help, even when they didn't provide that service. Just solid, friendly advice and recommendations. He even helped me find a current coupon when the one I had brought in didn't apply. Word of mouth advertisement goes far in this industry and they have my hearty endorsement!! Thank you Chris and team for your hard work!

Overtightened the oil pan drain plug to the point I needed to take my car to a shop just to loosen…read moreit. And I had to replace the plug since it was completely stripped. Would not recommend.

I have been to this shop a couple times before and always have great service. They guarantee their…read morework and keep their word. It's been 6 months since I had my car in for body work and needed new headlights. Yet when I called because my headlight wasn't staying on when it was supposed to, they got me right in and fixed it on the spot, it was a manufacturing issue but they stand behind their work. I have anxiety talking to people but this shop makes it easy. They also work directly with insurance company so I didn't even have that hassle. I recommend Roberts auto body.

Over the years I have taken several vehicles to Roberts Paint And Body for everything from minor to…read moremajor damage repair. They have always done a great job on my cars. I've never had to take one back in for further repairs on something they fixed. They do beautiful work.

i'm from Columbus, OH visiting grandchildren in Jackson. While driving the kids to school, "Low…read moreTire Pressure " alerts lit up. I assumed it was related to the 20 degree temp. After dropping off the kids, i went to St. John's church. In checking out the tires, one looked way more flat than low. After Mass, I called AAA for help. The young man assisted with inflating all the tires. 3 were low, but the 4th had only had 5# pressure. He suggested that i get it checked before driving back to OH. He referred me to Regal Tires saying they would definitely help with minimal wait time. I drove straight there and was instantly welcomed. EVERY person on the staff was professional, friendly and reassuring. They immediately noticed a screw and promptly acted to repair the tire. It was fixed within a shorter period of time than i ever expected, and, they graciously waived the charge!!! They didn't know that TODAY is my birthday, and service, expertise and kindness of Regal's team was such an unexpected gift. Thank you so much.

A phenomenal group of people! We have been going here for years and they never disappoint. They go…read moreabove and beyond in service and always with a smile! Prices are very reasonable and they guarantee their work. They are amazing to work with!