Jenny provided excellent customer service. She was very patient as well while I was trying to find my food and drink vouchers. The food was good. Went for a movie screening but would definitely go back. read more

I have not been to an AMC Movie theater in years, so my experience was an absolute shocker. This place was absolutely filthy and disgusting! I don't know if something happened before I arrived for my 10 o'clock movie, BUT the floors from the lobby all the way to the theater where the movie was showing was just very appalling. There were different piles of popcorn everywhere. It really looked like no one had swept/cleaned in several hours. In the actual theater room, some of the seats were dirty, the floor was dirty, and garbage cans were overflowing. I will never step foot in another AMC if I can help it. read more

No option for unsalted Popcorn! WHAT! WHY!? If Harkins can do it why can't AMC? Life is too short for hypertension and rigidity of nonsensical poor health choices. So, I will be going to Harkins 101 and Shea Harkins from now on. https://www.harkins.com/theatres/scottsdale-101-14/2025-03-16 read more

I'm wrestling between one and two but giving benefit of the doubt as the film has not yet started. We just arrived at the IMAX. The seats are utterly filthy - the seats and armrests up and down the line are encrusted in ancient grime, our drink tray was filled with gross dirty tissues. The bathrooms are filthy. The seats do not recline, as do seats in most theaters in this town. This place needs a complete rehab from top to bottom and everything in between. AMC, you should be mortified to serve the public with such disrespect. read more

AMC Desert Ridge 18 - This is my armrest after removal of the dirty tissues stuffed into the drink tray. This place is a disgrace. - Cinema Near Me - Phoenix, Arizona

Went here instead of Harkins for Imax. What a disappointment. Super uncomfortable and worn out seats. It felt like sitting in coach on a cheap airline. The bathroom was dirty with visible mold first thing in the morning. And, the theater smells. And the movie was so loud I had to cover my ears. It was actually awful. No thanks. Harkins is far superior and a lot more affordable. I wish I read the reviews first. Not sure the appeal of Imax. I rather watch a movie at home where it is clean and comfortable. read more

We went to see the new Lilo and Stitch movie at this AMC today and our theater experience was great (the movie was great too!) We purchased tickets in the app the day prior and it was easy to do. We were able to walk right in with our tickets on our phone and there was no line at the snack counter. The Dolby theater was clean and the sound and picture were excellent. It has been awhile since I have been to a movie theater but we will definitely be going back to this AMC . read more

Service has been amazing especially with a situation on our chicken tenders. There's usually never an issue and by far my favorite chicken tenders but the one time around they accidentally got overcooked or just forgot to change the oil not sure but it was quickly fixed and handled. The theaters always clean and the staff here is very kind. It seems like AMC has improved a lot in the last year. I love the Dine In. Their AMC stubs membership makes complete sense if you frequent the movies a lot. My spouse and I go just about once a week. read more

Saturday at 12:30 pm I arrived at this theatre To Witness yet another Thrill a Second , Mission Impossible Movie. This was Adrenaline Junkies Dream AAA + EPIC Nirvana Movie! When you get to your seat Strap Yourself In for 156 minutes from beginning to end ! My only regret is having to take Two Pee Brakes. I noticed if a Younger man had to Pee it was once. Back to the movie . I loved, enjoyed every second of this Ensemble Cast of Old faces and New Talented Actors. Hats off to All if you for Your Superb Skilled Performances. Tom Cruise Is a Gifted Actor who performs his OWN STUNTS. GO TOM GO . The car chases are OMG Frontwards. Backwards, Sideways ,Down Steps Through Walls , On RailWay Tracks. Tom "Takes A Licking." He stands Head and Shoulders above 90% of His Contemporaries because he'll Risk both Life & Limb to entertain US his Audience. I give this Film My Highest Rating 25 Jeffrey's. Yes Fans and Fellow Elite Yelpers ; today mark The Inauguration of the Highest Coveted Award Anywhere on the Planet; THE JEFFREY. Go See this incredible movie . I have be going to Movies since 1952! Now everyone knows may age yet you Don't Really read more

This was certainly the way to see the 3-hour Oppenheimer movie - very comfortable seats and good food choices! My tip would be to make sure you to order your food prior to entering the movie theater so you don't have to wait in line and they deliver it right to your seat. This was a great date location. Staff was very friendly, movie theater was clean, theatergoers were respectful and quiet during the movie. PS when attending three hour movies make sure to download the app RunPee so you can see when will be a good time to skip out for a break. read more

AMC Desert Ridge 18 - Oppenheimer Movie - Cinema Near Me - Phoenix, Arizona

Amazing service and quality. Like the atmosphere a Lot better here! And I will always come here

The theater is nice, clean but the theater we were in was so HOT . We even mentioned it to staff. Just sucks to be uncomfortable.

Pretty clean and organized Theatre. Our first time here this morning and restrooms and premises were very clean. Movie music was a bit too loud but it's to create a buzz obviously. Overall, a nice first time visit. The tables on the seats were a little annoying as one could not sit comfortable since they kept coming in the way. Wish they were optional. read more

Movie theater was soo hot, I was so uncomfortable the entire movie. Other guest complained about the heat as well. This isn't the first time AMC Has hot theaters and we're in ARIZONA!! read more

Very disappointed and dissatisfied with the experience here. Theater was gross and sticky. Uncomfortably hot when it's only 60 outside. Can't imagine what it would be like in summer. Couldn't even make it through the Previews without leaving. Also 25 dollars a ticket is insane for terrible experience. Please pay try some of the other great theaters in the area. read more

I used to love going to the Amc movie theater for many years this was my go to place to enjoy a movie. When I moved to a nursing home a year ago i found a Amc gift card in one of my purses. Since it's very difficult for me to go anywhere i gave the card to my granddaughter. She tried using it and was told it was not valid and wasn't able to use it even tho the card has written specifically that the card doesn't expire. She was told that the card was too old and to call the number on the back of the card. The only information we could get was the remaining balance of $21. I have called and emailed multiple times yesterday i was told i was going to get a call by a supervisor but i have yet to receive said called. At the end of that call they said that the card was used to purchase something on march 20th 2026 when i've had the card with me all along and when my granddaughter tried it wouldn't go through. It makes no sense with such a low balance i would have thought they would have honored this gift card. I'm very disappointed in the Amc theater system and how they've been treating me an 81 year old great grandma. read more

This theater is one of the worst I've been in. It's beyond outdated, dirty, bathrooms smell awful, popcorn is bad- stale and butter topping tastes like rancid coconut oil. The bartender is friendly and the male either mgr or asst mgr is responsive, but the rest of the employees are unprofessional. Theater doors are never closed once movies start so you hear noise from the hall or other theaters nearby. Have tried this theater a few times on occasion, but nothing improves. read more

Went to go see Deadpool & Wolverine. It was great. Hadn't been to the movies since before covid. I love the reclining seats and the online ordering. Everything brought to our seats didn't even have to wait in-line. AMC is the best! Love the rewards too! Thank you for an affordable night out. read more

AMC Desert Ridge 18 - Lots of laughs! - Cinema Near Me - Phoenix, Arizona

Ordered two tickets for Taylor Swift October 3rd at 12:00. Paid $17.00 for ticket, a "convenience fee" of $5.38, tax $3.58 for a total of $42.96. Paid over $10 for popcorn. The movie was unable to be played. We were told to leave. I am trying to obtain a refund which seems impossible. Not to mention I disappointed my 10-year-old granddaughter and pulled her out of school to see this. Shame on you AMC! I would like to charge you a fee for emotional distress. read more

We tried to give this theater another shot and the conditions have gotten even WORSE! The theater experience is very low tier, definitely no where near worth what they charge. Thread-bare seats, sticky floors, trash left between movie showings; and 30 painfully long minutes of commercials and ads mixed with a few trailers that don't start until AFTER the movie was scheduled to start. Not worth the money. Horrible experience and gives the impression AMC does not value customers. Huge rip off. This theater needs a major overhaul or it should be shut down. Harkins is clean, has way better seats, less ads to wait through, and it's cheaper. AMC needs to give more effort or give up read more

Went to Dolby theatre for Fantastic 4 great sound and visuals but seats were very close together and it was kinda hot in there. It was end of July in phoenix and not being able to go inside to a cold theater ruined the experience for me. Overall 3.5 out of 5 for me read more

What a sad way to celebrate AMC's century of movies. During this time we have been supporting our local theaters by renting out screenings. So far we have seen Christmas Story and Hocus Pocus. Location is great, plenty of close by parking around the theater at Desert Ridge, plenty of eateries (leave room for popcorn. Starbucks is also close. This location has 18 screens, red electric recliners with aircraftstyle tables, full bar and coke freestyle machines. I can say that all staff keep masks on, spend their time cleaning, wipes are provided throughout the theater and at this sad time there is hardly a crowd. read more

AMC Desert Ridge 18 - Private movie rentals Christmas Story - Cinema Near Me - Phoenix, Arizona

I'll start with I like all the restaurant options but this theater the seats are broken down some will not lay back which is what happen to us on last visit. Also for more than a year now the woman's bathroom smells so nasty it's most likely a fix that cost a lot of money which is why they aren't fixing it. They have tried putting in scents to cover it up but it doesn't come close. Also the ticket prices for a 1p movie more than Harkins which is only 10 minutes away. Harkins theater is clean and doesn't have a terrible Oder. Like I said Harkins doesn't have a restaurant/table at each chair. I real not worth your seat not working or caving in on one side, the smell, and higher prices. read more

I was always a harkins girl growing up but my husband prefers AMC so I have been to this location quite a bit in the last few years! It's always clean, service is good, food is ok but like it's from a movie theater so not expected to be amazing. Comfy seats, definitely will continue to be a return customer! read more

A little lost in the times. We've been so spoiled with theatre seating so I was disappointed to find no remodeling done here! The sound in the Indiana Jones movie was distractingly loud. Ugh quality control needed here. read more

If I could post a zero, I would. My only experiences with AMC are usually at the Biltmore location where it hasn't been so dirty or lacking in menu items. When we went to see the new Buzz Lightyear movie this summer, the theater main area was super dirty, they were out of napkins and the line was super long to order food. NO notice posted stating everything was out on their menu, so instead of us having the option to leave and buy food and snacks, we waited in this long line and are told at the front they are out of everything except hot dogs and popcorn.... Umm, what?! So we ordered a popcorn and the teen working the counter asked for my movie ticket. I didn't have it since our friends bought the tickets and were ordering us cocktails at the bar (we split up since it was so chaotic and disorganized in there). I asked for butter in the middle of the popcorn and the girl said, "you put your own butter on it". It took us all a while to find our theater, too, since the screens outside the theater entrances were nearly all broken and no one ever directed us to a theater number. I'm not a Harkins only person, however now I see why harkins is so successful. AMC could learn a thing or two from them.... Despite being out of things, all you have to do is be nice and apologize. They should have had a sign stating the only items they had available at the end of the long line and let guests choose to purchase and bring in since no one notified the guests before hand. read more

AMC Desert Ridge 18 - The grossest movie theater in Arizona! Yuck!! They were out of every food item too. It was bizarre and super dirty! - Cinema Near Me - Phoenix, Arizona

Always dirty and sticky! Dislike touching anything .. especially when you compare it to a Harkins Theater and how much cleaner they are and how much more pleasant of an experience it is .. read more

YUCK! is all I can say about this movie theater. We paid for IMAX and what a joke! The theater is small and feels cramped not worth the money. We found the theater to be dirty - not very good about keeping it picked up after shows. The concession line was sooooo long - my husband had to have popcorn, so OK we waited. But here's the funny part. YOU have to butter your own popcorn. We purchased an $11.00 bucket of popcorn and have to butter our own ....WTH????? Seriously the employees couldn't care less about serving the customers - it's a Friday night and you have 2 people running registers and about a zillion employees standing around in clear view chatting with each other? Never returning to this place ever!! read more

This theatre is disgusting. I walked in with my kids to watch Snow White, and there is popcorn ground into all of our seats. Not like "oh it was hidden and easily missed during cleaning" - copious amounts of popcorn. Popcorn on our seats, on our tray, on the carpet. The entire place was sticky and disgusting. So unappetizing it made it hard to enjoy our dinner we overpaid for. read more

I saw "Oppenheimer" at the AMC Desert Ridge theater this past weekend. I had been looking forward to this movie for the longest time. From the very beginning of the film, I was taken out of it by the incredibly awful sound. The dialog was muddy and at times some of the other channels obscured the dialog as well. It was inexcusable to not have the sound properly dialed in for what is such a technically perfect movie. On top of that, they have ridiculously few lines open for concessions, giving priority to members at the expense of the other patrons. I had to wait on line for 15 minutes. By comparison, Harkins always has plenty of people serving and I never wait more than a few minutes. Add to this the utterly unkempt state of the place and the broken toilets in the bathrooms. My wife and I will definitely never return. read more

I'm not exaggerating when I say this was the dirtiest movie theatre I have ever seen. We went to see a movie at 9:30 p.m. on a Sunday evening and we're shocked at how busy the theatre was. But the part that left me speechless was just how disgusting every square inch of the floor, popcorn, and drink stand was. Not only that -- but all trash cans were overflowing and the bathrooms were dirty and out of toilet paper. I understand movie theatre's are trying to come back from the hit they took during the pandemic but this is not acceptable under any circumstances. Aside from the appearance, the employees working the concession stand were very rude and short. They didn't answer any of our questions and tried to get us checked out as soon as they could. We saw Top Gun in IMAX and the seats were SO uncomfortable and the theatre was really warm. We are walking away with sore backs after sitting there for 2.5 hours. I tried going out to customer service shortly after the movie started to see if we could move to the other Top Gun theatre with the lounger chairs and when I came out into the lobby there was a long line of people waiting for a refund because their Top Gun movie suddenly came to a stop mid-movie. This theatre has A LOT to make up for. We won't ever be going back here -- and it's a shame because this theatre is at Desert Ridge...which you would think should be a nice and clean experience. read more

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The seats in the imax are the worst I have ever sat in. Days later and I'm still dealing with 10/10 back and hip pain caused by the medieval torture devices this cheap theater tries to pass off as seating. The human body is not meant to sit at a complete immobile 90 degree angle, especially since the design of this particular imax means you're gonna be straining your neck looking straight up in the air to see a fake imax image. I will absolutely under no circumstances see a film in this imax theater again. read more

There manager should lose her job for how poorly she takes customers satisfaction seriously and does not care her employees lie. Although she knows, she doesn't care. Our seats didn't work. We spend easily $100 in beverages and told us we would get. Refund for everything. Ruined our night. What do they do? Give us tickets to see another movie after second in charge promised we would get everything reimbursed. She then refused to come out and talk to me and sent out the manager who apparently got lied to. The Maher didn't find a solution, she lied to me. No refunds for anything.. for customers, they will sell them seats that don't work, make a bunch of promises, then LIE. I hope the manager responds to this because I have the conversation recorded verbatim. As for the people I was with, we are all submitting this review. So if you're looking for a dine in movie theater with seats reclining and to dine in. Don't expect that. They screwed us over, the manager did, if you're told you will be completely reimbursed then lie and say it's not the case and have employees lying to each other, let's be frank, the location isn't going to be there much longer and the landlord should be aware of the fact that they are the reason the center is going to become less busy. You don't give extra movie tickets to solve the problem when you promise that you will reimburse every penny spent. Again, I have the recorded conversation and whomever the managers boss and the person working under the manager are going to become aware of these conversations if they do not fix this right now. My guess is that they will get chewed out or fired. As for those free tickets, we will might as well shred them. I don't want to ever step foot in that building again. read more

Bummed out. My friend and I went to watch a movie, and were asked to scoot over by some middle schoolers with admittedly no tickets to the movie (it was rated r), then we were asked weird questions, and dealt with not only the talking and PDA the entire movie, but them getting up in pairs (boy girl) to go to the bathroom every couple of minutes. We went to the workers about 20 minutes in, with a promise to do something about them. Nothing happened the entire movie. Other than the PDA and talking loudly got worse. Don't even remember the movie we were so disrupted. Wish they got kicked out or talked to. read more

Very clean. Staff is so kind. They make it so easy to get tickets. They have every snack you could ever want.

The theater was gorgeous. Clean. I had to buy the tickets myself, since the 2 senior citizens I was accompanying could not navigate the self serve. There was no staff to help. The space is Clean and comfortable. The chairs recline. I had a great experience. read more

This movie theater has a table with your seats. Wish the table moves out of the way if your not using it. read more

Great theatre! Perfect for date night/ good location Had a great time there - clean. read more

We love this theater. Everytime we go and see a movie in theaters this is where we go. It's surrounded by good food the service here is great. They bring your order what ever it may be to your seat and it's always kept clean and disinfected for the next person that is sitting in the seat. They have small theaters big theaters and honestly it's never super packed especially since covid started. Just glad we are able to go back to the movies. I mean seeing movies at home is nice. But it doesn't beat seeing something on the big screen with great sound. Always enjoy this theater. Check it for yourself. Nice reclining seats always nice and cool inside never hot nor cold. Lots of fun! read more

AMC Desert Ridge 18 - Small theater big screen! - Cinema Near Me - Phoenix, Arizona

I purchased two tickets to see Batman on Tuesday evening at 7:30pm, the two tickets cost $40. I was willing to pay since I wanted to make a date of the night and eat at the dine in AMC. I arrived ten mins BEFORE 7:30pm and went to find my seat. The concessions advertised we could order from our seats. I attempted to do so but app wouldn't let me. At 7:43pm, previews we're playing, I got up to order. The concessions advised they were closed. I just sat through a three hour movie with nothing. When I planned to eat dinner here. The seats were VERY UNCOMFORTABLE and had stains all over them. Absolute opposite experience I was hoping to have tonight. Do not waste your money here. read more

This is the place to go if you want to smell sewer in the hallways and in the bathrooms, it was gone but it's back. And if you want to have the previews class today that you so loud that you get a headache even with your hands over your ears this is a great place for that too. Asking for them to turn it down has never worked read more