We love the new reclining seats and the ability to order assigned seats in advance. No more worries about people kicking your seat or leaning back on your legs. Also, many great food options that you can order from your seat. Perfect movie experience. read more

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Love the remodeled theater with the reclining seats. The service could be better, especially at the concession stand. Overall good experience. read more

No ice, no air in last few rows. Popcorn and drinks were good, people were pleasant. It was very dirty, especially floors and bathrooms.

I just saw a movie at this theater for the first time and boy, am I impressed! First off, the place is SUPER CLEAN with really nice design and layout. I saw a movie (Star Wars) in one of the "Big D" theaters and it was amazing! Everyone was extremely nice (amazing considering it was so busy) and helpful. If it weren't for the drive (I live in Murfreesboro), I would watch all of my movies over here! On a side note, I think their popcorn must have crack in it. That is some of the best movie theater popcorn I've ever had in my life! read more

AMC Thoroughbred 20 - Awesome venue for special events! - Cinema Near Me - Franklin, Tennessee

Great theater. Not all show times offer full service (dine in) so make sure to ask. Food was amazing. Drinks a bit pricey read more

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I need a dine in theatre and this place is in the works to fulfill my needs! I have seen two movies here so far, one dine in and one regular style. Regular: the seats are leather, plush, new, and have wide arm rests. The screen is set low so no seat will lead to your neck cramping no matter how close you sit. Trust me I had to sit close to see Dark Tower and I really enjoyed the movie. The theatre was clean and the exits were very easy to access. Dine in: there is plenty of variety in the menu from fried and sauces to vegan and light. I had the chicken tenders and my date had the jambalaya macaroni. My tenders were cooked well and I was happy until I tried his jambalaya pasta lol. It was flavorful and took me to Louisiana with the authenticity. So why not give 5 stars??? One thing is missing...alcohol! No alcohol until the end of August and that's when I'll return, ready and waiting! read more

The seats are great. I sat in the Dolby theater to watch Tenet. The surround sound is so excellent, it vibrates through the seats. The only problem was the sound was turned up so high that if you weren't hearing impaired going in, you would be on the way out. read more

I don't go to the movies very often. The prices are just such a rip-off it ticks me off. But, if I am going, it is to this theater as it is the closest. I was just there last weekend to see The Avengers (which was great, btw). The movie was packed...probably every seat was full. But, it still managed to be comfortable. I didn't feel scrunched or crowded at all. I can get that horrible claustrophobic feeling from time to time, but not there. I thought the theater was very clean, and getting in and out was nice and efficient. And, this was on a Saturday! Oh, and I didn't see anyone with their phone out and on...but, then again, I was pretty much watching the screen the entire time. :-) read more

This was my 1st time going to a DINE-IN theatre. It was more than I expected. The recliners were nice and clean. They were very comfortable and spacious. The waiter and all other staff were very nice and polite. Made up of mostly teenagers. Now, the food. We ordered a burger, chicken quesadilla and ultimate nachos. Everything came out cold as ice. It took longer than normal for it to come out and tasted like it was frozen. We asked for some cheese on the side and it came out as if it just came out of the refrigerator. Its so dark that you can't see what's on your plate. It shouldn't of even been a meal. I like the overall concept of the DINE-IN theatre but DINE-IN part needs major improvement. read more

Rating a movie theatre? Folks are going here despite the review. Movie selections and theatre quality is spectacular. Seats are great as well. The negative - the place is always dirty. The floors, concession, bathrooms, etc are embarrassing. And the coke machine is always out. Concession options are slim, and disappointing after always waiting 30 min to get popcorn. Not sure why there are multiple concession options when all but one is closed. read more

So... I pad 20 bucks for the new Star Wars movie IMAX 3D I know over the top but hey it's Star Wars. The movie was good however the theatre was horrible. I walked into the smoke filled lobby and cOuld barely breathe. I guess someone burnt the popcorn. Meanwhile the line for concessions as always at this particular theatre gets bogged down by the stupid VIP line that get served first mind you this theatre is constantly understaffed so they only have two or three people to work the stand so the wait is long. I eventually left the line in the hopes the Theatre would have clean air. This theatre is poorly managed. The bathrooms are dirty and so are the theatres. Yuck yuck yuck read more

Ok. First up let me say this is a nice facility and great location. That being said there is a need for better management asap. If this theatre is going to participate in Fathom events they need to be 100% sure they can accommodate the proper operation of these screenings. The screening of kinky boots was a disaster, starting late, poor sound quality, stopping mid event and eventually dismissing the audience without completing the film. I found this to not only be disappointing but unacceptable that management was not present to handle customer service. Giving free tickets to a standard movie fare hardly seems equitable in this scenario. I hope that Fathom events is made aware as well. read more

So disappointed in our experience. These poor kids are in over their heads. Trash overflowing everywhere, sticky floors, restrooms are trashed and theaters are NOT cleaned in between showings. If you are going to run a skeleton crew then lower your prices. Spent almost $200 for a crappy night out. Ordered burgers which were good but came with 10 fries. Literally 10 individual fries. No condiments. Half the menu wasn't available. I feel bad for the workers as there is no sign of management anywhere. Save your money. Not worth it at all. read more

This location has definitely improved since AMC bought the old Carmike and retrofitted it with modern dining options, assigned seating with recliners and better rewards programs. Keep up the good work and don't stop improving read more

AMC Thoroughbred is our go-to theater. I particularly like their new layout and the ability to pick a seat in advance. They are really on their game. read more

This movie theater is expensive and each time that I have come here, we have had to wait at least 20 minutes at the front of the "commoners" line because I dont go to the movies enough to join their stubs club. They literally continue to take club members that have just walked in rather than helping the people that just paid regular price for their tickets. I will drive to Spring Hill in the future, as the theater is not as fancy but the service is superior. read more

Saw Wonder Woman 1984 in IMAX and the theater did not disappoint! Clean, spacious, and everything was on point. As always. One of the best theaters in the Nashville area read more

My boyfriend I came to the movies specifically to enjoy the dine in option. Once we got there they informed us that the dine in was closed. It never mentioned kitchen hours anywhere, so we expected to have food available besides the typical movie snacks. We had to watch the movie hungry and also lost some money because we had to pay for the dine in option. Super disappointed. read more

This theater is always dirty. I can only speak for the Womens bathrooms, but they are consistently out of toilet paper, sinks and the floor dangerously wet, and today only 1 toilet was flushed. We walked into our movie (5 people there) and the trash cans were overflowing. We had to sit in different seats because the ones we selected were covered in butter and some loser of liquid. There are always groups of employees standing around chatting, so how it's this dirty I have no idea. read more

If I could give zero stars I would. We have lived in cool Springs for 14 years, and ever since AMC took over this theater it has been a nightmare. Nobody is ever available to answer any questions, and it is impossible to figure out how the dining service works, or which theater offers it since they all say AMC dine in theater. When you call to get clarification, nobody answers the phone. The theater is dirty, and you can never make a last-minute decision to come to the movies, because of their required reservation system. Otherwise you will never be able to sit with anyone read more

What can be better than a tasty sandwich, fries and a cold beer while enjoying a movie. Certainly beats eating at home and watching a movie. Food items are a bit pricey so be prepared. read more

Misinformation........ Worst management ever experienced.... No food n drink in all theaters. Management is poor. when I went to ask why we have no food or drink service in our theater I was told it's only theaters 1 through 14 I reviewed the website again I reviewed outside there is no information stating that. I went with somebody who is disabled and thought this would be a good idea to be waited on. I went to get us drinks and was told I could not bring the drinks back to the theater because I can only buy one. I asked for an exception or have someone else Carry II drink I was told as long as I had her ID I could. I went back to get the drinks and I was told I could not buy any that I put the manager in tears I ask to speak to the main manager where I was met with an argumentative Junior manager and the senior manager let him attack me verbally. I refuse to be talked to like that I asked the manager to please get his Junior manager under control and I walked back to the theater I will never ever step foot in a place that is run so horribly. why is someone in a management position if they cannot manage their employees or have a manager that cries at the challenges that are put before them. read more

Food is not good. I had to send back what I originally ordered because it was cold. The burger was hot, but the fries were dried up and cold. They could do better than this I'm sure. Great set-up with the chairs and service. read more

I really don't understand all the unhappy people and the bad reviews. I don't know about you, but I go to watch a movie. If you are looking for food, go to a restaurant. We went at 2:15 on a Friday and there were seven people there, including the three of us. Outside of the building was a little rough around the fountain area. Other than that, the restrooms were clean as was the #3 theater. The seats were comfy even though they weren't recliners, as we chose to go the cheapest route and with the convenience fee, using our Fandango gift card, the total was $30. We got the large popcorn, which for a dollar more only makes sense to get. We all three shared the popcorn and it was plenty, even though with tax it was $10. Keep in mind that concessions is where the theaters make their money, so they aren't cheap by any means. I also had several mints in my pocket and a grape tootsie roll in order to not have to spend for drinks. Yea, we were cheapies, but we totally enjoyed the movie and the experience. Of course, if you go all out and want the recliners and the Dolby or IMAX etc. be prepared to pay for that. I thought that for the money that I spent, I got every pennies worth. Check out the earlier times and the regular seats to get a more affordable visit. Thank you, AMC. It was great to get out and have a great time without spending a fortune. read more

I love this theater thanks to all your changes. I have to admit that the dine in food is so good i find myself trying to find a movie just because i am craving your food. The food is better than half of our resteraunts in Franklin. read more

Of all the movie theaters in the Nashville area, this one is my favorite. Great location, plenty of parking and the theater is well kept and nice. They usually have a plethora of movies playing, so there are a lot of choices. The theater rooms themselves are more spacious that other places and the chairs are fluffier and lean back more. They are actually in the middle of renovating the place, and having self service drink machines, bars, etc. It looks very cool. Can't wait for them to be done. In the mean time, they do have limited showings, so I would recommend buying your tickets in advance. If you get a ticket between 4-5:30 then it's only 6.25 and if you get a ticket on Tuesday is 5 bucks. I would also recommend buying their popcorn bucket where you get free refills for 4 bucks. Great theater! read more

I went to the fan event for frozen 2 this past Saturday on 11/23 and I was highly disappointed. The movie was shown in a theater that didn't have dine-in service and they had 3 people taking orders at concessions I waited over 30 minutes in line and missed the first part of the movie. If there is going to be a fan event at 10 o'clock in the morning they should have been better prepared with more people taking orders to get everyone into the movie on time. I didn't pay to miss the first part of a movie! read more

Usually go on Sunday. The staff is fast and friendly. The place is clean too and we always have a pleasant experience

I know, I know... it's a movie theatre! But I have to say, I like their food! Crazy right?! I have some weird allergies so there isn't a whole lot I can eat. But I've had the pizza (both kinds) and the nachos and both were good and the Brussel sprouts are really good! Much better choice then eating popcorn and candy! Lol read more

Awful Awful Theater. Only reason its still around is because of its location. Not sure why they bother with Fandango. If you buy your tickets on Fandango plan on waiting in line. They don't have enough employees to man the "Fandango Booth" instead they want you to go behind the box office. When you do that expect to be ignored by the over worked cashiers trying to help everyone else in the OTHER line. Their movie show time board has been down for at least two months....... If you dig the 80s maybe the nostalgia of having to read paper for show times will be up your alley.... of course the standing in line and not being updated that something has sold out comes with that too... A theater that size (adding an imax now) with that amount of traffic, no excuse why this hasn't been fixed... but then again... They also don't know how to clean the bathrooms. Never been in there and not seen urine on the floor.... not sure how that is always happening in every bathroom at any time of day or night Then there is the bargain popcorn tubs!!! You purchase these tubs for X price and take them home with you. Next time you go to the theater you give them the tub and pay a small price for a refill.... great idea ( or so I thought). They take your tub, from home, and thrust it into the fresh popped popcorn. They have no idea what you've done with your tub or if you've washed it... They don't care or ask questions. So even if you washed your tub and kept it clean doesn't mean the thousands of other people who purchased them will have done the same.... and its all dipped into the same place. This is a grand facility that is run on a skeleton crew of children. The shame of the establishment rests with management. read more

The good: -Very nice seats -Great selection of movies -Excellent sound The bad: -needs major cleaning -concession stand very rude read more

We were looking forward to a movie on a long weekend to Nashville area. We thought we would see Ant Man since it opened last weekend. So we splurged for 3D at $16/ticket. I was a little miffed upon using Fandango that I couldn't use a digital ticket and had to stand in line for my paper ticket. I wouldn't have paid for the convenience fee if I still had to stand in line. We were excited to see the size of the theater from the outside, expectant to have an awesome experience. Well, we were greatly disappointed. Any Man 3D was in some small "sub-theater" in the very back whereas the regular version was in the biggest theater in the complex! I would not have paid this much for tickets for such a small theater. Bad form, Carmike! read more

This probably is the theatre I end up at every time I want to see a movie. It isn't anywhere nearby for us, but since we end up in the Cool Springs area a lot it has become our go to theatre. It's always clean and the employees are usually pretty cheerful(usually teenagers goofing off a bit...but they're entertaining at least). They recently upgraded the seats in most of the theaters which is a plus. A few times a year they do have a retro series for a discounted price showing awesome classics of the 80s and 90s (Princess Bride,ET, Ghostbusters, Jurassic Park, Indiana Jones, etc.) so be sure to check out the movie schedule for that! read more

I am an A-list member and here 1-2/week for the past year. All these people commenting on the horrible smells and dirty theaters, I have never experienced. The staff here tries but literally every single dine-in experience has been awful. Forgotten food, taking forever to take my order, forgot to give me check...etc. Once my sister asked for a water refill and the waiter said "yeah we are busy so you're probably not going to get that." Seriously?!! I will say the manager comped our meals for such awful service. I love movies and the food is good so my go to now is to order food from the bar and to just bring it into the theater with me. I have found that works best. My suggestion for this theater is to properly train your dine-in staff, not only in how to wait on people, but also customer service. read more

Absolutely love the A-List for going to movies. Getting any 12 Movies a month (3 per week) for $20 is a steal! My main issues with this specific theater are they need more servers in the Dine-In theaters. They have 15 kids working the main concessions but only a handful taking orders in the Dine-in. If you fail to place order early. Most times you will be ignored. Regardless if the call light has been on the entire movie. And pray your meal isn't messed up if you are able to order. The lack of proper staffing also makes mistakes harder to fix quickly. And forget trying to get enough alcoholic drinks to get a buzz. The bar either closes early or the staff fails to get you refills before the movie is over. You would think the theater would want higher sales of overpriced drinks. But it truly seems like the opposite. read more

The theater has kept itself going through the years, and has been around for a little more than a decade. The projectors are digital and the sound quality is good. Food, seats, and such as that are all fairly standard fair for today's modern movie theater. They don't really get the more independent movies at this theater and they tend to put the mainstream releases on so many screens that I cannot count on one hand... The neighborhood is safe (it's flippin' Franklin) and teenagers likely abound on Friday and Saturday nights. Overall, it's a pleasant movie-watching experience here. read more

I loved this theater when it was owned by Carmike. Everything ran smoothly. Yesterday I went to see Pacific Rim with a friend and my father-in-law. My friend and I already had tickets but when my father-in-law went to buy a ticket it wouldn't let him reserve a seat. An attendant came to help him at the self-help kiosk and told him the movie was sold out, which was odd for a Tuesday night. So disappointingly my father-in-law went home and wasn't able to see the movie with us. However when we got to the movie, the theater was not even close to being half full! There were probably 15 people at the most. When we came out we complained to management and they said they close off seats when they don't have enough servers (It was one of those dine in theaters). They claimed it was to "ensure a better movie going experience". I think a better movie going experience would've been if they had told us the truth on the front end and I could've watched a movie with my father-in-law! They didn't offer us anything just said sorry and kind of shrugged their shoulders. Pretty terrible way to treat your customers. In short, if you do go, make sure you avoid the dine in theater. read more

Been going to this theater for years and they continue to have problems; credit card machines go down, cafe has broken espresso machines, hot dogs are cold/not thawed, fandango booth is closed, restrooms are horrible etc etc. You get the feeling management just doesn't care and that attitude infects everyone working there. Or maybe the corporate office doesn't care. Either way, the company is just horrible. The Big D room is good once the movie starts I will say read more

This location has clean and large theaters with solid acoustics. The line gets long out front as it always seems to be packed, but if you want to cut the line you should buy on Fandango as there is a desperate register for picking online purchases up. The arcade is solid and there is even a coffee and ice-cream shop in the lobby (although it was closed off last time I was here and might be closing down). The bathrooms in the lobby are VERY small and often smell bad but the ones behind the ticket check line are much better. Good location to catch a movie overall. P.S. Previews always last 30 minutes! read more

I never thought it would be possible to feel like you were in a third world country in Franklin, Tennessee, but Carmike Cinema, you take the cake. The front women's bathroom when you first walk in is DISGUSTING! Water all over the floor, a stench to high heaven and papertowels exploding from a trash can is not a most welcome experience after paying $11.25 to see a movie that I did not even enjoy. If I am going out to have an experience for the evening, please take the care to clean your restrooms. I have been in nicer port a johns. However, on a positive note, the seats are nice and there is a good selection of movies to be seen. read more