I've always dreaded going to the optometrist because my prescription is high and I have astigmatism, but my visit with Dr. Amel Youssef completely changed that. She was so kind, patient, and really took her time to explain everything in a way that made sense. Her office is absolutely beautiful and feels more like a boutique experience than a typical doctor's visit. You can tell she genuinely cares about her patients and puts so much thought into every detail. The whole experience was a 10/10. I'm so glad I found her! read more

Amel Youssef, OD - Eyewear & Opticians Near Me - Las Vegas, Nevada

I'm a 58 year old male, This business has to be the worst. I got charged $442 and that's after a $200 discount. $642 for a pair of CHEAP glasses and NO case. Go anywhere else. Don't go there if you want to get a pair of glasses. No return policy. What are surprise. They won't even answer the phone. BAD BISNESS. I WON'T STOP UNTIL I GET MONEY BACK!!!!!!!!!!!!! read more

Pretty slow. Doctor was very nice. I wasn't satisfied with my prescription. I think there some sort of mistake made.

I had a very positive experience. Dr. Amel's staff helped right off the top by getting me in before I returned home to New Mexico and addressing my concerns. I now, for past 3 years, set up all of my eye issue appointments with Dr. Anel and see her when I visit my family in NV. My exam was thorough. Her equipment is state-of-the-art. Blows me away to see the images of my eyes. Anyway... enough said... except that Dr. Amel is the best I have run into. read more

If there is Zero Star that is what I will give this place! Went to their galleria location only because I booked through lens crafters link and I didn't know that they changed their optometrists in that location. First of all my experience during my visit was horrible because of the way they process my files right from the start. The staff kept calling somebody to help them order my contacts and process my insurance. Then I asked for my contact lenses to be delivered, waiting over a month no contacts! I kept calling the phone and left voicemails but no return call. Finally decided to go personally only to find out that clinic is closing, got a different contact number from lens crafters personel. I was asked to pick up the contact lens at the summerlin location because apparently it was placed for pick up! I went same day but to find out that they ordered monthly lenses! I cannot use monthly I use dailies! I asked for refund and almost 2 weeks later NOTHING! Called and they keep giving me excuses that they have to process it at the galleria location which again is already CLOSED. Now they are saying only the doctor can process the refund. WHAT IS IT REALLY???? read more

Dr Youssef is absolutely amazing her staff is amazing . I think she is just wonderful. I like when I go into her business they automatically know me and my brother by name we like that about them. We are treated like VIP. So keep up the great work you all . Sir Johnny read more

I have been a patient of Dr. Youssef's now for about three years. I landed in her office because the ophthalmologist who I was going to didn't have a certain piece of equipment available at the time and suggested that I set up an appointment with Dr. Youssef simply to get the test completed. While I loved him and his office, I've never gone back. Dr. Youssef is not only brilliant, but she relates to her patients in a way that you simply look forward to the appointment because you're going to have state of the art equipment, great conversation and an easy to deal with appointment. Note only is her office esthetically beautiful, but her staff is equally as attentive and personable as she....truly a reflection of professionalism at its peak. And while again, I do want to note that her entire staff is great, Tiffany offers ultimate customer care and focus. Every time I walk through the doors or even have to call, she makes me feel like a million bucks. Towards the end of 2020, I needed to place an order for my contact lenses. Because my insurance would not pay for the prescription until the new year, not only did Tiffany assure me that she would place the order at the appropriate time, but when it was placed she called me, gave me a timeline for completion and when I went to pick up my lenses, she had them secured in a beautiful pouch tucked inside a beautiful gift bag. What more can you ask for? Sooooooo, if for any reason, you need to secure a wonderful, knowledgeable and yes, I will say "badass" ophthalmologist who knows exactly what to do with a fabulous staff, feel free to go to Dr. Amel Youssef, OD. You will love your experience because THAT is what it is, an experience, not a eye doctor appointment. read more

Dr. Youssef is an amazing doctor. Not only is she extremely knowledgeable, but she is a very good listener. Her staff was friendly and helpful. I would highly recommend Dr. Youssef for all your eye care needs. read more

Probably some of the most clueless people I've ever met. There were 5 people behind the desk and it took them about 10 minutes to find my order. Had me sign a crumpled paper and I had to ask for a bag for $$$ order. The optometrist was great but staffing lacks common sense. Do better... read more

Dr. is new to Lens Crafters at the Galleria Mall in Henderson NV. My first appointment the Dr. wasnt even there. It was an assistant that did my eye exam. He addressed my concerns and was very committed to getting my prescription correct. Unfortunately it was not. I scheduled a recheck and told the agent on the phone I wanted the recheck with the Dr. Come to find out Dr is only there 2 days a week. Went in for the recheck, waited 35 minutes before I went back to see where they were with calling me, the line was long which I have never experience with that location and the prior Dr. Was taken back, told the associate the issue. Checked my eyes, went into a room, in which I was moved around 3 different times before I got to see the Dr., due to needing the room. Dr. came in, told her my concerns. She puts the machine up to my face, I had to readjust it myself to fit correctly. She seemed preoccupied as I heard what seemed to be a wrapper being undone as she was going thru slides. None of the slides I could see out of and by this time she was going so fast between them i couldn't even get my answer out fast enough. I was irritated and gave vague responses. She then took me out of the room into the hallway. There was so much ciaos going on I don't know how anyone was able to do there work properly. I was told to put on old school glasses where she transferred in and out different prescriptions. By this point she was able to get it better but I was "done". Too much going on, she was delegating between me, staff and other customers. Just got my glasses for the 2nd time, they are better but still not correct. I have a tri focal. My distance is still blurry and the tri focal is not clear as well. read more

This review is for the doctor only. I went to Lenscrafters on West Lake Mead where Dr. Youssef has a location inside. I had an appt scheduled with The dr. for an eye exam. I wanted to ask about getting Lasik surgery and had a few more questions. (it's been since 2020 since my last eye exam). I never even saw the doctor! She (I assume its a she from reading the posted reviews) didn't come in to introduce herself, or welcome me as a new patient, or look at my health history. I know she didn't read it because there a few red flags that EVERY doctor I've ever seen talks to me about. Hell, I don't even think she was there and I don't know how legally an eye exam can be performed without the doctor. I saw the front desk girl and two techs WHO WERE ALL INCREDIBLE! They really knew their stuff. But they never went to medical school and it should not be put on them to do the work of a doctor. I have 2 insurance's and I'm going to inform the insurance companies they are paying a doctor and she's not even there. I ordered my glasses and I'm hoping they're ok and if so I will never come back. read more

Great place for glass and friendly staff. Very knowledgeable about their eye ware. Will return next year for my exam.

Always a wonderful experience! Great staff, atmosphere and you can't beat the personalized time Dr. Youssef gives.

Okay so let me start by saying I don't really enjoy going to doctors offices like most of us I'm already nervous enough as is haha; was searching online since I've been postponing seeing an eye doctor for well over a year. The location was a bit far from where I live but decided to go here since one of my closes friend who is no longer with us share the name youssef so I saw it as a sign from fate and decided to go. I'm so glad I did! The staff is warm and inviting; happy to see you with smiles the very moment you walk in! All of them are extremely knowledgeable and the tech they have here is on a whole other level! They made me feel like I was an extended family member which helped me feel more comfortable with the whole "going to the doctor" thing, would definitely recommend giving them a try also checking out Groupon since they have deals sometimes too! To sweeten the deal it's in a little mall so you can also have a little fun right after! 10 out of 10! read more

Office is conveniently located in Downtown Summerlin, and has a friendly office staff. I called for an appointment and was able to get in the next day. Dr. Youssef is amazing, she takes her time with each patient and has state of the art equipment. She is extremely knowledgeable and on the cutting edge of technology. After my first visit to her office I enrolled in a clinical study she was doing at a different location. Another positive experience she and her staff are so friendly, prompt and professional. read more

Dr Youssef and her staff are amazing! The office is a beautiful boutique style with a great feeling of comfort. Cindy is so sweet and always willing to help! I would recommend this Dr and their staff to any of my friends read more

Words cannot express the appreciation I have for Dr A! I am indebted to her for a lifetime. Thanks for being there during my ordeal.

Wow, this was an awesome first Eye visit. As soon as I walked in I was greeted by a very happy and helpful Tiff Tiff (Tiffany). When she was busy, Gabby happily stepped in to assist me with getting checked in. When I was done with that process I met with Dr. Yousseff, who instantly, was a charm. I was able to get a pair of glasses the same day, which couldn't have been done by Anthony. This team is great & I'll definitely be back for my annual next year. read more

I love this place! Amazing selection, very classy place and phenomenal doctor! Definitely two thumbs up! read more

Amel Youssef, OD - New glasses. I can see! - Eyewear & Opticians Near Me - Las Vegas, Nevada

Dr. Youssef seemed more concerned with getting me into her clinical study than correctly diagnosing my situation. I came to the practice for a second opinion as a Glaucoma watch list patient. She confirmed that diagnosis, scared the crap out of me and recommended $200/month eye drops which I used for several months. I could never get my questions quite answered as to what she saw in my results that led to this conclusion. Her response to my questions was to call me a "non-compliant patient." After consult with other doctors, it was confirmed that her diagnosis was inaccurate and I should NOT have been placed on Glaucoma drops (these drops are strong, cause side effects and are not innocuous). I would discourage consult with Dr. Youssef and will be following up with the Board of Optometrists. Buyer beware. read more

She is in cahoots with Dr Siems. We went to her for a pair of "loaner glasses" for a week until we had surgery scheduled. She charged us $200 for the loaner pair, even tried to up-sell us on a pair of fancy sunglasses that we declined. We went to a new doctor for lasik after reading reviews on Siems and the new doctor said the prescription that she gave was completely wrong. I do not recommend this woman. She doesn't care about your eyes or your situation. Just her own pockets. read more

On October 18th I purchased a frame and ordered reading glasses ground in on the bottom and clear on the top. 18 days later I received my glasses but the reading portions were not set the same distance from the center so I asked them to redo them properly. Amel youssef assured me that she would make it up to me. It is now November 20th and I still don't have them. The worst experience I have had in 65 years of wearing glasses. Incompetence doesn't even come close to describing my experience here, and I would tell you to run away fast rather than stop here read more

Dr. Youssef had me wait for 3 hours because she was getting her weave done. She apologized profusely, explaining with a chuckle, rather capriciously, that she had a weave emergency. She didn't seem very remorseful, and I imagine this cavalier attitude towards other people's time was what one disgruntled technician was divulging during our chat while I was waiting. The tech was quitting that day because Youssef had neglected to pay her employees for a week. I didn't want to dive into her office drama, but I opted to cut my losses and find another optician. The only thing worse than a doctor who fancies their vanity more than their patients is an underpaid and disgruntled staff, who might not be as motivated to find your chart or answer the phone when it's been two months and your contact lenses still haven't arrived. read more

Awesome selection of frames at reasonable prices. They provide great customer service. Both the doctor and the staff were very courteous and helpful! I can't wait to get my new glasses! read more

After waiting over an hour to see the "Doctor" she entered the exam room looking like a stripper who just left her job on the strip. I found it hard to believe she was actually a professional and after spending the short time I did with her, as she had to step out for a phone call and sent a text message in front of me during my exam, no apologies or explanation if she is indeed a Doctor she certainly is not professional by any means. Dr.Youseff was very short & rude & seemed way too into her self than her business & to give me the time of day. After my horrible experience at the glamorous office she has it leads me back to my first impression of her. She obviously supports her practice by working on the strip where quit frankly she belongs instead of impersonating as a Doctor. read more

Place rocks!!! They make us feel like family. Doctor is very thorough and friendly. When it comes to fit and finish on glasses.. Nobody beats Ernest. Thank you guys read more

So personable and incredibly good at what she does. Dr. Youssef's office is vey modern and she is up on the latest technology in eye care. My kids and I have been regular customers for years. Although Dr Youssef is quite professional when we go for our visits its like visiting family. Please go see her if you're in need of a caring eye care professional read more

This is my first online review and I've been thinking long for it. I don't judge people easily until the truth proves, that's my usual believe. If you need a fancy place to shop your glasses, this might be one of your choices. Don't recommend totally if you need professional job done or opinions from this facility. This store seems unattendant whatsoever. Dr only shows up couple days a week and all followups take forever or none. Who believe I spent money and time for contacts almost 2 years, ended nothing for my eyes. She said the lab had been trying and couldn't make the right one. She referred me to other Dr offices for surgery consultations. I decided opt out the surgery at the end and asked credit for a wearing glasses which I didn't want to till her lab can't provide the contacts. Wrote message to Dr and I was told that she will review my profile. Again, it took another whatsoever time to answer. She and her employees never follow my case. After repeated calls during the weeks, the employee told me the manager had reviewed my case and just waited for doctors approval. Another weeks gone, no calls. I wrote message to Dr and asked the the final approval. Ended she said she couldn't comp my contact with glasses. She needs to charge! Believe me, this is totally a "face lift" vs "face off" attitudes. She told me she had several advanced labs to work with and I eventually will get my contacts. That's why I paid all the charges during past 2 years. She mentioned she couldn't charge free for all consultations. First, I didn't request surgent's consultations. She was the one offered after her labs failed. Second, where is her promise to provide my contact when I first visit?! The overall experiences is unacceptable and unpleasant. Not caring, nonprofessionalism, period. read more

Dr. Youssef and her staff were very professional. They have State of the Art equipment. Every time I have had an appointment for me or my children, I am greeted with a smile. They were unbelievably knowledgable about my insurance . I was able to receive my contacts and glasses in the same visit within an hour. They have a wide variety of glasses and are very patient with kids. read more

Got an amazing deal on exam and glasses, Dr. Was very nice and professional, staff was helpful specially Ernest who helped me picked the best frame for my style and got my glasses in 40 minutes. Thank you! read more

The most beautiful and well equipped eye are office I have ever flippin been in. I was like a kid in a candy store. I bought seven pairs of glasses and I look fabulous. I just was trying them all on for my family and they lived them. My favorite pairs are Dita and Bentley eyeglass collection. read more

Dr. Youssef is a breath of fresh air in the medical field. The office is high tech and very clean and staff is wonderful. Dr. Youssef is so knowledgeable and when I had changes in my eyesite she explained everything in a way I could really understand. They even send text messages to remind me that I'm due for an exam. Never thought I'd say a doctors visit was a great experience but at Dr. Youssef's it truly was. read more

I was very satisfied with my experience in this office. Everyone from Dr. Youssef to Rich the technician were a pleasure to be around. For once I am looking forward to my next doctors appointment. read more

Amazing Doctor, terrific staff and very beautiful office. I had the most thorough exam I have ever had! My new glasses are amazing, I can see so much better. I have wasted 30 years with cheap outfits, not anymore! read more