Absolutely horrendous airline. I have been flying since I was 3 years old and I have never had a flying experience like this. The flight attendants are beyond rude. My mother took a flight a few months ago with American Airlines and a flight attendant grabbed her suitcase out of her hands saying it was "too large" and that she would need to check it, and refused to hand it back for a while. I don't know what it is with American Airlines and forcing people to check their bags, but it's weird. When I flew on American Airlines a few days ago, our flight was delayed by about an hour because the staff said that there wasn't enough room in the overhead bins for carry- ons. They only made the last few boarding groups (I was in one of them) check the bags, but when we got into the plane, the overhead bins were completely empty in our area, and even in some of the other boarding areas. Then when we arrived in the airport were landing at, the people on our plane who were forced to check bags had to wait at a baggage carousel for about an hour. Eventually, someone figured out that the flight attendants had told us to go to the wrong baggage claim carousel. read more

The last couple of years I had a rough experience with American Airlines. Many letters and phone calls of complaints from me. Even though I was a Gold Member and had a few points accumulated, I decided to switch airlines and end my relationship with AA. Well, fast forward to today....I needed to get to from JAX to DCA last minute so I decided to try American one more time, not to mention, I wanted to utilize the remaining points I had. It was a short flight therefore we were on a small plane and I was actually, pleasantly surprised this trip. The curbside checkin was quick, the gate agents were friendly and professional, and my flight was on time! Not to mention the take off and landing was one of the smoothest I've experienced! The flight attendant, I wish I remembered his name, was the most professional, friendly and caring person I've experienced in my years of flying. The airplane itself was very clean which made the flight even more enjoyable. Since the plane was so small, everyone had to gate check their roller carryons because they would not fit in the overhead bins. However, as soon as we deplaned it didn't take long for them to get all the luggage off the plane. Even the luggage we had to pick up at Belt #10. Everyone has their luggage and was on their way in a matter of minutes! Thanks for the great experience this time American Airlines. Maybe we can get back together and try to make this relationship work. :-) Just in case AA see's this review, please thank the flight attendant on Flight #4180 from JAX to DCA on 11/4/2017 @ 7:15 am. read more

American Airlines - Clean and empty! Just how I like the baggage area. - Airlines Near Me - Arlington, Virginia

Flights were on time we even landed so early we had to sit in the penalty box. Scheduling problem? Check in was easy. Early morning flight and they didn't have coffee ready. Got my coffee just as we started our initial heading down. But what I hate more than anything is when you get to your destination and have to get off the plane in the elements and take a bus to the terminal. When we were departing, our time of departure was all over the place on the board, but no one could tell us why. Then they couldn't say when we would board the bus to go the plane. And then they put us on the bus where we smelled diesel fumes for 10 minutes or so. If I wanted to ride a bus I'd go greyhound. And it would be cheaper. read more

I have a major pet peeves...long waits in line. Can't stand it! Flying out of DC in Washington-Reagan airport, my family went to check our bags and found a huge line! Please see pictures... it seemed American Airlines only had two people checking bags in the morning we were flying out back on July 20. It took me 32 minutes to get my bags checked! That's way too long. What upset me even more is that they kept bringing people to the front of the line who were in the back because they said they weren't going to make their plane on time....ummm sorry you should have woken up earlier and left your hotel on time to catch your plane. Seriously this was the worst experience I ever had to deal with in regards to checking bags. My first class experience, though, on this plane was good. Stewardess was friendly... and the food was decent. I had an open faced breakfast sandwich with eggs, muffin, and sausage. The fruit was fresh and the croissant... was nice, flaky and buttery. Still ridiculous amount of time getting bag checked! read more

See all

They have the worst service I've ever seen. Last month 6 minutes before boarding they canceled my flight. Couldn't get another flight until the next night. That night we had to switch planes because of too much fuel & couldn't land at my destination. Yesterday we were supposed to take off at 4:59. Sat on the plane until 5:46. This airline doesn't care about the customers, or who they have waiting for them to pick them up. read more

I am liking my flight crew on this shuttle from DC the NY. However, as AA continues to cut costs, check out my attached photo of their idea of cleaning the plane. They had extra time, too, due to a delayed crew member. I had maintenance issues delaying the flight out here a couple days ago. Scary. I don't have a lot of other viable ways to go the places I need to go to, and my legacy mileage is with them. Hope they can get it together. read more

American Airlines - The floor in front of me as I arrived at my first class seat. Uh, did they prep the plane? - Airlines Near Me - Arlington, Virginia

See all

Very pleased with my most recent American Airlines flight on Saturday, March 25th from LAX to DCA. Was easily able to upgrade to first class a few days before the flight, right on the app. Flight was on time. Our flight attendant in First class was amazing. The whole staff was very friendly. The food was amazing! I got the grain bowl with salmon and would hugely recommend. Flight went by so fast. I will definitely be flying AA again. read more

I never fly with American airline unless I have to. I have had very bad experience couple years back traveling from Memphis to Las Vegas, flight was canceled due to some reasons that I cannot remember now. The agents were not helpful at all to accommodate me, and my husband and we had to spend a night at airport. Next day we asked them to at least give us a good seat in aircraft, when we got to the aircraft, we got seats with no legroom and no window, we complained, and we were told flight is full. Second time my husband had to go for a work meeting to San Francisco and he got into same issues. Cancelations or delays with no accommodation or extra services. we promised to don't fly with American never anymore. This year for my friend's birthday we had to travel to Georgetown Bahamas and unfortunately the only airline going there is American. On the way back from GGT to Miami and then to DCA, flight got delayed for half an hour at first and then we were keep receiving text that flight has delayed. Our flight was at 4 pm and we ended up staying at airport until 9:30 pm. We were getting different answers, due to maintenance lack of crew and captain, weather in Miami where we had our connecting flight. even at airplane we had to wait an hour because they were exchanging people from one plane to another and keep saying sorry sorry. anyway of course, we missed our flight from Miami to DC and we got to Miami, we went to rebooking zones. every single agent was saying something different, and they were not helpful at all and couldn't find us a flight back home (DC). I even spoke to their manager, and he said all flights to DC all booked until next day 9 pm and we all must be at work next morning. It was very frustrating and annoying; they didn't accommodate us a hotel in Miami and even they said the flight is nonrefundable because delay was due to bad weather. Imagine we spent $1600 for this flight that is non refundvble even due to their fault. finally, we had to spend whole night at airport until we found a ticket from FLL to DCC for 5 am and we had to purchase these tickets from Southwest 5 am to get to the DCA 8 am and could catch our work/job. Also, it cost us around $700 purchasing these tickets, due to American airline is the worst, is the most thief, pls don't waste your time with this horrible, not helpful, thief, airline, they just want your money!! I am very happy with southwest and love their service. Hey stupid American you should faking learn from other airlines like southwest or united on how to treat your customers. You are a Layer , you are Terrible! read more

DCA Terminal B Admirals Club by Gate 24 looks to have been recently renovated and has a welcoming airy and spacious interior for a satellite club - and comfortable seats. Nice place to relax and have a light meal -complimentary soups, snacks, crudites, and cheese and crackers available. Nice! read more

American Airlines - Airlines Near Me - Arlington, Virginia

See all

Jan 19,2024 Dont fly American Airlines! We had a weather delay. No big deal. They switched our connecting flight in Reagan to accommodate. Then after stating we would take off out of DTW when Reagan reopened. we checked that airport after 4 hours. it had opened back up, even there employees said it was open but we were still waiting, we finally get to Reagan airport 15 minutes after our connecting flight to Orlando had left. We wait 45 minutes in line at customer service for them to tell us there are no more flights and the only one not cancelled was full. They said you can take one at 6am the next morning, I said We cant trust you to get us there. We were put on standby with 5 people in front of us. That means 13 people had to miss or cancel their flight for us to get that flight which would get us to Orlando at like 10pm. We would miss our cruise if it didnt happen. We rented a van, drove all night to Orlando. We decided it is what it is. We're going to enjoy our much-needed vacation. Jan 20, 2024, 7 days later we get to Orlando airport for our return flight home. I couldn't check in my son and grandson. All the rest of the tickets, we could check in. I went to desk so they could help. They couldn't find his ticket. I had all the info. They finally said that because he hadn't flown to Orlando, they basically sold his ticket out from under him and there were no seats available. I said that was not right because we still had all ours and we didn't fly. I started crying, my husband started yelling. They got nasty and said there is no need for that. I said oh yes there is. You guys already screwed us on our flight here and now you're doing it again. So, they wanted to have my son take a flight the next day at 6am and not get home till midnight the next day. so, they saw no problem for him to wait around in airports with a 1-year-old for pretty much 48 hours. What a horrible company!! They don't care about anyone as long as they get their money. They shouldn't be allowed to over book their planes. SO ONCE AGAIN, WE HAD TO RENT A CAR AND DRIVE 20 HOURS TO GET HOME. What a horrible company! I ordered and paid for these tickets, in full, 8 months earlier just so i would know we would get flights. Never will i fly American Airlines again. I will also tell others about my experience so they dont make a mistake and trust this business. read more

Decided on going thru DCA to get to MSY easier. Unfortunately, the rep at ORD didn't put in a xfr to MSY once I got to DCA. I caught the screw up from a text saying my bags would arrive in DCA later (bags were already in MSY, where I'm suppose 2 go). I go to the "Customer Assistance" counter and get a CSA named Doris, HORRIBLE!!!!!!! She was not in any way shape or form empathetic of the error ORD made. She gave me the NASTIEST attitude when I asked her to get me on the correct flight and get my bag error corrected. Not 1x did she apologize for the screw up. For me possibly having a missing bag for a day or 2. She was dry & uncaring. I've never been to D.C. or this horrible ass airport before and with employees and attitudes like this I don't want to come back! She needs to be throwing bags. She SUCKS! read more

Of the major airlines, and I use all of them, American seems to have the highest level of incompetence. Today is yet another example. incoming flight arrived early at Reagan, yet my flight is now significantly delayed due to what appears to be another incoming flight using the same jetway. I use American only when I absolutely have to and I have issues about 40% of the time. read more

I hate this airline! I am trying to think are these folks just US Air employees who are disgruntled! I just took them to Vegas - why I don't know except I forgot how much I hate them. Sadly the ground crew was fine and the flight both directions left on time but the flight attendants - ya know the ones you spend the most time with are HORRIBLE! I just cant fly them anymore I just can't. They need sensitivity, customer service, diversity training. I am typing this and shaking my head. I have a Christmas trip coming up and American is the only Airlines out of DC that flies non stop to Louisville. I would have to go either BWI for Southwest or Dulles for United. Oh believe me I at them enough to do the research. Independence air used to before they went out of business. I just can't do this airline anymore read more

This is a quick and non-stop flight from Chicago O'Hare with several flights a day servicing the Washington D.C. downtown area with a cab fare that runs $16.00-$20.00 one way depending on where you are going downtown. It is the closest airport to downtown D.C. Pilots and the crew were more than attentive and informative regarding the plane route, the weather, and getting customers to Washington D.C. or returning to Chicago on-time. The pilot on the return flight to Chicago noted that there is only one runway for take offs and landings so it took approximately 20 minutes to actually become "airborne" but they padded the time into the schedule on either section of the flight so the plane was early arriving in D.C. and just on-time returning to Chicago. FYI-both dates had warm weather and no storms.... Team members on board were professional on each leg of the journey. Food was much to be desired in first class.....whoever is making the menus and executing them needs "a break" and something new like lasagna or pasta dish or even just scrambled eggs...instead of a biscuit with a minuscule amount of cheese or burned poblano peppers... needs to be implemented ASAP.... Just make cheese plates for everyone and call it a day because.... the food on either leg of the trip was outrageously disgusting! read more

See all

We sat at our gate waiting to board only to find out the gate had changed! Checked the schedule online and on the overhead and still reflected our gate. Stood in line and found out we needed to go to new gate and of course we missed our flight. The "customer service" gal was very rude to all customers and sent us packing to rebook our flight. Stood in line for 30 minutes only to be talked down to and told in so many words "sucks to be you" Since we missed flight we had to fly stand by the NEXT day! Wth?! Oh and all flights were booked and we would be flying stand by! Others in our group (that was on their flight) found that the airline lost their luggage...will attempt to fly other airlines in the future read more

Don't bother paying for First Class, it's extremely cold and they don't provide blankets anymore. The cold food in a box is extremely disappointing, verging on inedible. And the priority tag on your bag is just for show. read more

I don't think I've ever seen such a poorly designed lounge. How does an airline serving a hub with some of the Nation's most tech/business centric population barely have electricity plug ins available?! From the crowded seats to poor food offerings, this lounge looks and feels like an afterthought. Wasn't worth the trek away from my gate. read more

What a delay. OMG. Spent 2 hours waiting for a delayed flight that only last an hour. So one hour flight with 2 hours delay. This is not cool. Not cool at all. Now to the flight, this was actually the better part, new airplane and nice staff that I think felt little bad for the delay. If you are delaying a flight, at least offer a free drink or something :) read more

American Airlines - Airlines Near Me - Arlington, Virginia

Best flight service today from DCA to MCI. Personable & professional flight attendant John made a lasting impression. Greeted us by name & took care of our every need. I have million plus AA miles, this segment was my best because of John. What a breath of service as it used to be. Nice going AA for this Republic attendant. read more

See all

American Airlines is usually delayed based on crew availability or other unexplained reasons. The seats are uncomfortable, and there no behind the seat monitors on domestic flights. read more

21 flights so far this year only 19 have left on time. And the impressive part you may ask. Only two delays were weather related the remaining 17 were due to maintenance, the pilots not showing up, the flight attendance not showing up ect. Their operations are a mess. Their customers service is trash. American Airlines ranks only above budget airlines in terms of quality and it shows. What suck is they gave a monopoly on so many of the small airports I have to fly in and out of so they have no incentive to improve their service. Just a heads up if your flight is more than two hours delayed you can demand and are entitled to compensation. American is always delayed and maybe if more of us start doing this they will be forced into providing better service read more

Flight 4784 from DCA today to leave at 3:00. Sat on runway for now four hours. Back to gate. Gate not working, finally deplaned and went to customer service to find out how to get to CT. Before I could get to the counter the man at "customer service " says, " I know nothing and can't help you." And that proved true. Other planes taking off and landing. Everybody I encounter today who works for American was as rude and hateful as possible. I will not be flying American again. Please train your people! And sitting in first class. Asked for a red wine four hours ago. They must have to go to CA to get it. read more

This is my very first Yelp review of my life and American Airline's poor experience inspired me to download and post on this app. Based on my experience today at American Airlines, I never want fly with them again. I'm a delta platinum status member and I would be surprised if American even had a strategy to get new customers to switch to their brand. Situation: I rented two houses for $2300 a night for my girlfriend's Party and we had to get there a day early to set everything up. My flight was delayed and I was unable to make my connection due to technical difficulties (They aborted the flight mid take off at max speed which scared the crap out of everyone on that flight. I'm glad we didn't crash. I had never experienced that before). After I got off the plane, they sent me to three different desks because no one could help me there. NO ONE asked me "how can I help?". They just said "ticket number". I am a Director of Customer Success at a large technology company and I would have been embarrassed if my team treated people that way. No one listened. One person printed out my boarding pass and wouldn't let me speak to him until I finally got irritated, interrupted and said I don't need my boarding pass printed. I asked if they could comp me miles and do something about the very expensive day that we lost due to us taking their airline and not another. They told me no one could help me at the airport and that they didn't have a number to call. I had to email them and wait up to 5 days. Based on what I saw today, I don't even expect to get a response to my email. I had never experienced the poor customer service and lack of capabilities from other airlines. I have even had the airline attendants at delta comp me miles mid flight before but the supervisor team at AA couldn't even do it. One of the supervisors at American Airlines said to me... and I quote "that is why delta is number 1". Can you imagine having a company where your own employees are advocating for another brand to their customers...This may not be how they treat their high status member's, but they sure don't look like they want to find new loyal customers. American Airlines, this may be an isolated insistent and if so, make it right. If not, my sales team at my company and my family will not fly with you anymore. read more

This has been a horrible experience just trying to check bags and check in to my flight with a toddler and two preteens. First was the price of bags. Apparently all other airlines just extend the courtesy for bags but American Airlines doesn't. Then it came to the stroller instead of letting us check it at the gate I to check it with the other bags making a 3 year old walk through a busy airport. Just to take it to have to carry it over to the checked bags location to watch them toss it to the ground. I get that things can't be handled like glass but don't just throw it on the ground. read more

I really wish I could like American Airlines. 20 years ago, when they were a solvent airline, and they had a hub in San Jose, I was a 700,000 mile flyer on American Airlines. Then American went BANKRUPT. And everything went to hell, including routine maintenance. read more

I fly all the time and this is by far the worst experience I've ever had. They cancelled our flight because THEY overbooked THEIR CREW and they weren't able to fly and now we're stuck at the airport for another 5 hours for a one hour flight! This is a breach of contract. How is this allowed?! I did my part-- showed up early, paid for my seats and now we'll be sitting around paying outrageous prices for mediocre food and drinks because they didn't get the flight crew in D.C. It's ridiculous! The staff at the counter are hardly helpful. Their first solution was to split up our party on separate flights and flying into different NY airports. Seriously? Now we wait five hours, miss our dinner plans, without even the slightest hint of an apology for the inconvenience. Their customer service line is not much better. 22 minute wait. Good to know they understaff that, as well. Do yourself a favor and do not flight American Airlines. Epic fail. read more

Friendly staff but didn't like the seats that had fixed armrests at the gate. This place is far too busy too. Not a lot of room at the gate and I could not hear the staff properly in their announcements. They really need to improve the comfort level here. read more

American Airlines - Airlines Near Me - Arlington, Virginia

As our completely booked plan was about to board, we were told that our flight had no crew to fly the plane. They have provided no updates on the status but continued to increase the departure time every 20 min. How do you book an entire flight and not have any crew?? The plane is here but everyone is in limbo with no updates. They should not sell tickets for a flight if they don't have the crew to support it. Extremely frustrating and unprofessional. I will try to book an alternate airline in the future. read more

If you want to experience travel to a third-world country, fly an American Airlines Express (previously known as US Airways Express) to DCA. You'll be deplaned to the apron, wait there for your valet checked bags (possibly in the rain), board a small bus for a drive to the overcrowded terminal. All that's missing are people smoking. read more

American Airlines - Waiting for bags at DCA - Airlines Near Me - Arlington, Virginia

Really the worst airline there is.... PERIOD. Extremely RUDE and useless staff, from the second you are checking in, to in-flight, to when you land. They treat passengers like children. On our flight from Barcelona to Miami, we literally had the flight attendant replay the 2 and a half minute video over 3 times because there were people standing... um... this isnt a kindergarten class. I called 48 hours in advanced for vegan food. First plane they did not receive any requests... Second plane they didnt receive any requests... What was I supposed to eat for 8 hours on each flight? Oh! Some bread and salads the size of my hand, while others had pasta and beef. I went hungry because of their negligence twice on board. Not to mention, you cannot even request special meals online, you have to call. So, me, a person in a foreign country, who cannot internationally call, went through a mission to find a friend who could call for me... and in the end, all of that and I still wasnt fed properly! Lastly, the seats are comfortable for flights less than 3 hours. More than 4 and youre in for some serious cramps and lack of sleep. I flew economy, understood, however, they need to make more leg room, less seats, and stop packing humans like sardines in a can. Not only is it dangerous, but 8 hours is TORTURE. The only reason I gave it two stars was because they have super advanced technology on your seat, such as usb ports, universal outlets, a touch screen with countless games like Angry Birds, hangman, solitaire, racing, Tetris, it goes on and on... and the movies seletion? Like 100 NEW ones to choose from that were just in theaters months ago. Theres no way you can get bored on the plane other than realizing the WiFi doesnt work at all. The screen is great for entertainment. Even shows the plane on a 3D viewer so if youre not in a windowseat, you can see geographically where youre flying live. They do provide free headphones, pillow, blanket, which is standard. Another thing to mention was in Barcelona, wow. They REALLY need to train their staff better. Lines were unbelievably long due to the fact that they made EVERYONE go through the same routine, regardless of any circumstance. For example, I had to slide my carry-on luggage in a cabin measurer they had not 1, not 2, but 3 times, each with different employees. I had to make a line with each of them. They, I had a paper bag I was holding with food, where one employee told me it was fine if I was going to eat the food soon, and the other employee told me I had to either throw it out infront of him or find a place for it inside the carry-on... what?? Then, while we were sitting AT THE GATE waiting for the plane, another crew member was checking passports? For what?? It was totally a waste of time and ridiculous how nit picky these employees were that it was a dread. Then, in the plane, there was a row of empty seats all the way in the back. The flight attendants all blocked them so no one was able to move and sit there. Ive never seen that happen before and usually if there are empty rows or seats, people will move to feel more comfortable and its never an issue. I think they were just trying to be difficult. read more

Shame, shame, shame. DO NOT use AA for their vacation packages. They hold themselves out as booking you a package but use expedia for the hotel and tours. When the weather goes bad and you don't get to where you're supposed to be AA will tell you to call the hotel, the hotel will call you to call AA or that there is nothing they can do because AA used a third party vendor. So, no vacation, no refunds, $1500 gone. Not happy. read more

Terrible. Messed up Bad Really bad. Never again Useless service Useless company Wasted 5hours of my valuable time read more

I really loved that a staff took my phone and gave it to another passenger. When I went to the gate to let them know they may have taken it accidentally, I loved being asked several times to prove it was my phone after I already explained he lock screen... After staff had given it to a passenger on another flight that was OUTSIDE. This was at gate 35x of DCA with Selam G. Excellent service--love freaking out about my phone before boarding a flight. You went above and beyond by not even offering an apology. read more

I recently flew out of Reagan National to White Plains/Westchester County Airport. My home Airport is Dulles, which is much closer to me, but I could not get a direct flight from Dulles to White Plains/Westchester County Airport. So I decided to fly on American out of Reagan National and avoid a two-segment flight out of Dulles - for a direct flight that is just over one hour. At the American ticket counter, using their kiosks is a major pain in the ass. I already had my digital boarding pass and wanted to check a bag. The kiosk gives you an option to scan the boarding pass from your phone - except that I could not get this to work. I waited about 10 minutes for an American Airlines agent to help me. She took me to a second kiosk, and then she had to position my phone at a weird angle to get it to scan the boarding pass. Not sure how anyone else would have figured this out. Poor design. Regional flights out of Reagan National Airport on American Airlines (AA) are a pain in the ass. For many AA flights, you are at Gate 35X. When it's time to "board" (I use that term loosely) - you go out the door and board a shuttle bus. And then you stand, and stand, and stand, and stand, and wait - for the idiots who can't be on time at the Gate. Because there is one shuttle to the plane - and that is it. We stood and waited approximately 20 minutes for two morons who could not be on time to show up and get on the shuttle. Then the shuttle bus arrives at your plane - and the shuttle driver gets out and walks over to the plane - and you continue to stand and wait for them to actually be ready to have you board the plane. I was timing it - it was 7 minutes from the time the shuttle arrived to the time they let us off. So between the beginning and the end of the ride - we stood on the shuttle for approximately 27 minutes total. Bad design. Bad system. Poor execution. Next time I will put up with a two segment flight out of Dulles rather than deal with how poorly American Airlines does business at Reagan National. I have newfound patience and respect for United Airlines and Dulles International Airport. They are not perfect, but you don't have to deal with all of the aforementioned bullshit. read more

OK ok ok.. you don't have to take down my one star review again for no apparent reason because im beating you to the punch and I'm already updating my new one star review that didn't include the particulars from the horrific Gladis exec platinum service center phone call from hell but only mentioned it to write a completely new review to tell all that I do notice the product is improving. The new planes and service items and additional food and beverage offerings at extended time periods is not going unnoticed or unappreciated by me. The food and service has been good in first and your trade mark nuts and cookies are still delicious. Special notice goes out to the recent red eye flight I took from SLC. When that flight was a USAIR flight you got nothing but a bottle of water on your seat if you were lucky and message that the lights were going out and to shut up LOL. Now on the same flight as an American Airlines flight on the same route and time they had pre and inflight beverage service. And it was good service. I'm having good experiences with you lately. Don't be mean to me on the phone or mess up any reservations and I may just give you a three in the future! You're looking much better post merger now! You need to bring back direct flights to LGA from FLL so I don't ever have to get stuck Flying through NC again though! Hopefully the future will bring better things. I'm keeping my toes crossed! read more

Now I know why passengers basically lose it on flights. On flight 1614 DCA to Fort Walton on 4/27/23 the plane staff was lovely but one key member was missing- a captain. We waited in our seats for over two hours for a 10:21 am departure. Then were let off the plane to return for a 3:30pm departure that did not take off until 4:00pm. American Airlines offered no bottles of water, no vouchers, nothing. Just a lot of "we are sorry" blah blah. AA has been around for decades. No pilots? Really? I could hear passengers talk about missing connections, events, parties, family gatherings, etc. and then running to rental car counters wherein their rental cars were cancelled for no shows. Really? Because no pilot? If I knew we were booking a flight that did not guarantee a pilot in the cockpit I would have taken other travel options. The government or another private entity needs to take over this disgraceful way of treating travelers. A smart eighth grader could run the airlines better. read more

WORST, ever. Why do they even have hired staff when everything is do it yourself? Tag your own baggage, your own call desk so you can call yourself when there is an issue. I LOATHE AA, and everything about this airline. Their flights are always delayed. My baggage is always lost. They can't even give you a bag of peanuts when you are flying with them. The flight attendants and workers are usually kind, but then you come across the one that you want to just punch in the face because they are either completely incompetent, or worse just straight up rude. This last time when my luggage was lost all their systems had crashed so they had no idea where my bag was and couldn't print anything or look anything up. Take note from other airlines that take care of their passengers. I wish I could give them zero stars, but a las, Yelp won't allow me to be so cruel. American Airlines, I hate you. read more

This review is for both the travel portion and the baggage handling service. Both are garbage and full of either extremely lazy people or those who are incapable of performing their basic jobs. Ask somebody to do their job, you get a combination of poor attitude topped with them playing on their cell phones and mumbling under their breaths. I know the options for air travel aren't great right now but you could do so much better than choosing this one. read more

I officially announce my distaste for American Airlines business practices. Since the merger a couple of weeks ago, things have gotten soooo bad. Unfortunately at this time it is my company's preferred airline. Their current policies and practices are designed to torture and make life unbearable for the frequent business traveler. For example, I travel frequently to DCA & ORD-shuttle service. In the past I was able to hop on a flight if I either ran late or finished early. Now I can't, I was told I have to rebook, then I was told there is a fee? I was told I have to speak to my Corporate travel planner?!!! Which is it. One did it for me, another refused?! American Airlines is by far the worst right now. Avoid if u can! read more

If you want to lose your luggage and deal with customer service that treats you like the problem this is the airlines for you. Forgot to load my daughters luggage on the plane and their response was "not our problem". They promised it would be on the next flight, it wasn't. 2 days later they lost her luggage and couldn't find it, "file online we can't help you". 2 days after that they closed the ticket out as resolved. 3 hours on hold later we found out that the luggage had arrived 2 days prior but with the hundreds of bags that they had lost it took them a while to sort it out. Will they deliver to us? Sure if we are willing to wait until they feel like delivering it. So 2 hours driving to go pick up luggage and being told to go find the luggage in the pile of hundreds. They only cared when we tried to leave and had to check our tickets. read more