Quick and easy service to NYC on the regular train. Union station Amtrak employees were helpful and…read moretold us where to line up when it wasn't on the arrivals board.

Acela was completely filthy on both legs of our roundtrip. On the way back, the toilet didn't even…read moreflush. It was worse than you regular train. The bathrooms were filthy, the windows were filthy, and the train compartments were filthy. Why do have someone collecting trash during the trip when it would be better to have someone regular clean the train compartments?

I love the AeroTrain when I can use it. Note this is NOT the Metro subway train. It takes you from…read morethe main Terminal building to Terminals A, B, & C. It's quick and efficient vs the rolling mobile lounges. Unfortunately you'll mostly only use it when you're departing vs arriving at the airport,. particularly if you're traveling on an international flight requiring you to clear customs first, which means taking the mobile lounge. They're clean, fast, usually running every 5 minutes or so. Not much seating so you'll likely be standing. Some complain about the walk to the gates from the train stop, but given that it's been built into the airport long after the original terminals were constructed, I think it's reasonable, especially to avoid the mobile lounges. Plus I like the last chance to stretch my legs before being cooped up in a plane for hours. The long term plan is to continue to build it out, particularly to the next set of terminals that are being planned (currently this review is late 2025) to begin building in the next few years pending funding (we know how that's going this year). If you can take it when you're traveling, do so.

This is the transportation to the A, B and C gates. (With A, C using the same Train)…read more The train arrival intervals are usually 5 minutes or less. The ride itself is less than a minute. The cars are always clean and, given the really short ride, mostly standing with limited seats on one side of the car. After the short ride you take a couple of escalators or elevator to the B Gates. As many times as I've used this transport there hasn't been any delays or mechanical issues. Maybe the shortest ride from the Main Terminal to Gates ever.

I visited the Strasburg Rail Road recently, but not for the train ride this time and it still…read moreturned into a really easy outing with kids. When we first got there, staff greeted us and let us know when the next train was leaving. I hadn't planned ahead to ride this time, but they also told us there's a park a little ways down that's included at no additional cost, which was a really nice option to have. From the parking lot at the Railroad Museum of Pennsylvania, you can actually see the playground behind a fence across the street. Once we walked over, we just took our time looking at the trains up close, passing the shops, and letting the kids explore as we went. The playground isn't huge, but it works. It's not gated, but it's tucked in enough that I wasn't worried about my kids running off. The ground is tire shred (which I prefer over tan bark), and there's seating for adults nearby. Bathrooms are right by the playground, which makes a big difference with little kids. There's also a Thomas the Train LEGO display at the Toy Train Store (not too far from the playground) which my kids loved. Next time, I'll plan ahead to include the train ride, but this was still a really good visit.

We came here about an hour before our train and spent some time walking around the little shops…read more There was a small empty stage, and my sister stepped onto it for a quick joke picture my mom wanted to take. A man sitting nearby suddenly yelled at her that she wasn't allowed on the stage. My mom and sister apologized right away, but I jokingly said to my sister, "He probably doesn't even work here." The man immediately jumped into the conversation with an attitude and said, "I actually do work here." The whole interaction felt unnecessarily aggressive from the start. He was dressed in plain clothes with no name tag, uniform, or anything showing he worked there, so there was no clear way for visitors to know he was staff or that the stage was off limits. The situation could have been handled much more politely and professionally. Because of that experience, I honestly wouldn't come back. I also wanted to quickly add that if there was a sign, we did not see it.

My daughter left her phone on the rail car seat along with her fare card and didn't realize until…read morewe were at the exit turnstiles. Station Mgr, A. Q. Hawkins saw her distress and came out of the booth to help. He immediately went into action making calls to help locate and secure the phone while calmly and kindly reassuring her. With his assistance, we were able to get back both the phone and card that were found by a fellow rider. All thanks to Mr. A.Q. Hawkins!

I like riding the metro. As someone who grew up near DC and moved to NoVA the Metro has been a…read moreconvenience for me in terms of getting around DC so I don't have to deal with hectic drivers or traffic. I've been riding this public transit nt entire life. However the last five weeks have been such a headache from WMATA's customer service that it's really made me consider if I need to just suck it up and drive into DC or take the bus. I used the SmartTrip app to reload my MetroCard and for over a MONTH the funds have been "pending". I called WMATA customer service, I emailed them multiple times, and even reached out to their official Reddit account. And I've been ignored, invalidated, gaslit a couple times, and some instances I've been disrespected by staff that clearly didn't want to be at work. I've always come with a level head but firm tone given how many times I've contacted WMATA and they have not resolved my issue. I'm irate and feel very disrespected and expected more from WMATA. As of 04/17 this issue still hasn't been resolved.

Washington D.C. Union Station - Metropolitan Lounge…read more I was at the redeveloping station determined to be out of the U.S. for the week of July 4, 2026, so that I could avoid the semi quincentennial spectacle. Amtrak Vacations developed an itinerary that would take me from Union Station to Chicago, then to Seattle, then to Vancouver, Jasper, and Banff. Visitors will be seeing many changes in the station, affecting where and how passengers wait for their train. The changes include a dedicated waiting area for Amtrak ticket holders and a Metropolitan Lounge for sleeper-car passengers. The station features Wolfgang Puck on the second floor, Chopt and Chipotle among others in the food court below the main floor, and a reliable McDonald's near the departure gates. Amtrak Vacations agent Kevin Guadagnoli did an outstanding job arranging my itinerary, starting with booking me a sleeper from Washington, D.C. to Chicago, then forward to Banff. The trip officially started with a stay at the Metropolitan Lounge in Union Station, Washington, D.C. I've been traveling through Union Station for about 15 years, and this was the first time I saw the inside of the Metropolitan Lounge. Nothing fancy, no free alcohol, but a decent array of soft drinks, coffee, tea, and snacks, all complimentary. One perk is the interaction of Amtrak's Red Cap service personnel. They enter the lounge and can deliver luggage directly to your sleeper (if it's not clear, these workers depend on tips they earn handling your stuff; be respectful and generous if you use their services).

Just like Ian stated in his review there are two lounge areas. My review is for the Metropolitan…read moreLounge that Acela passengers etc can use. Located near section "E" you will find a set of brown double doors. You ring the bell, wait for the green light then proceed inside. Once inside you will check in with the front desk employee, who scans your ticket. She was so nice even for 6am. She gave me a quick overview of what was available and where. I was then on my way to sit down. Once around the corridor I found a nice area to sit at, and grabbed a snack or two. There are also bottled beverages, hot water and coffee. The lounge is not massive. It was a nice area. There is various wall art displays around. So that was nice to see. Really screams DC, showcasing art. Getting to and from the train was a breeze. Overall a great lounge. Nice to take advantage of.

Business is closed…read more Cool and convenient. Mostly kind staff. Didn't get a chance to try much of the food options. It was a store and cafe, right on the Woodbridge VRE Stop.You could sit in, have coffee or tea, wait for your train and be on your way! Ambiance: 3/5 -small and cold feel. Could use updates to make more cozy. Would love any information on this lease if available. Email happyathomefarms@gmail.com

Great place to grab a coffee or snack as well as your VRE passes. Friendly staff who are always…read morehappy to see you and assist you.

This was so cool! Very pretty ride. Loved the tunnel. Lots of birds singing during ride. We are in…read moreour 60's and had no issues pedaling. Can't wait to do again.

Today is my husband's birthday so we celebrated by enjoying this Rail Bike trail. Bobby our guide…read morewas great! He informed us of usage and rules to follow. He continually checked on us. The ride was fun, visually relaxing and between the four of us it went pretty fast. The only scary moment was when the rail bike in front of us stopped and we almost collided. One person had lift their hand but thought it was that they dropped something. Wish we had stop flags to let people behind know that a rail bike is stopped ahead. Other than that it was a quite relaxing ride.

Nice regional train service across Maryland. I wish it ran more frequently especially during nights…read moreand weekends (especially Brunswick and Camden lines).

First time in Baltimore and wanted to go to Washington DC although the trains themself are…read morecomfortable and clean. The service at the Camden station is non existent. There was no one to assist with questions on which train to take or where to purchase tickets as there was kiosk inside and outside. After buying ticket outside and attempting to board a train I found I had purchased the wrong tickets. Again there was no one to helped. I called the 800 number on the brochure and was able to get assistance and found I needed to go inside to get a ticket for the Marc train. Once we purchases the right ticket we were able to catch the last train out of Camden Yard for the day. Train was clean, cool, and roomy. Coming back was much easier as there were no people available to help.

We recently went on the Wilmington & Western RR for the Xmas train right after Xmas. I ordered…read moretickets with ease online and then had no problems with getting our tickets at the train station. Everyone is extremely helpful especially after my little one left something of importance on the train...big thanks! The train ride was great and the seats are very comfy. The Xmas decorations by the community were great and we loved shopping at the train station gift shop. They even had a cute coffee food truck outside. They allow food/drinks on board the train.

Run by an inept, self-appointed Board of Directors who ousted former volunteers. They closed for…read morebogus reasons, did not complete all maintenance items they said they would (especially replacing 3,000 track ties) yet they are re-opening. They have shortened train journey times yet kept prices the same. They don't have a solid base of new, correctly trained volunteers to run the trains yet have an operating schedule and are taking reservations.