I recently left a contigo water bottle on a flight. They announced that they had found it after I…read morepassed out of security. Since I knew that they had found it, I went back the next day but it was nowhere to be found. I received a call the next day from Sarah, who had been looking for it. She found it. This level of individual service is unheard of, especially in the airline industry. Big props to the boise team. Sarah, jen... thank you for going above and beyond for your customers!

People are great, love the free beer, love the service, planes fly on time and frequently. I just…read morewish the seats reclined a bit (you do get a aisle or a window) and the seattle to boise run sometimes stops for an hour in lewiston ID. otherwise perfect.

Alaska really took care of your girl this morning. No complaints. I'm really happy with the…read moreservice. It was very quick and I'm very grateful for TSA this morning. The line the regular line was very long TSA was through in like less than a minute. It was a beautiful day for traveling through the TSA. Now I'm about to get some breakfast and I got a little bit till an hour for my flight. Hope everybody has a great day traveling.

Alaska Airlines delayed my flight, causing me to miss my connection and arrive over 4 hours late. I…read morearrived at the airport at 11 AM, and it was clear the delay was known well in advance, yet no effort was made to rebook me on another flight or provide any compensation. The lack of communication and support was unacceptable. Unfortunately, this has been a repeated issue with Alaska, not a one-time occurrence. Would not recommend based on reliability and customer service. Do not fly Alaska Air!

As someone that travels a fair amount, I appreciate an aiport that is simple and functional. This…read moreis the Boise Airport. It is small enough to not be chaotic and big enough to make traveling to places across the country and globe fairly convenient. Yes, you often have to stop in Seattle, Portland, Denver, SLC when flying to larger cities, especially on the east coast and of course international but I would prefer that than having to navigate an unfriendly (in terms of convience), HUGE airport. The airport is located far enough away and yet close enough to grab a ride share. Then you don't have to worry about a car, parking, and how much it will cost to let your car sit for days. I am sure this is more difficult for people that live out farther than Boise or Median though. Food option and amenities are limited but the reality for me (and likely many) is I don't hangout in the airport long since it is either my starting destination or end destination. I am excited to see all the remodeling and upgrades happening though! I hope it will a remain with a small town feel but with big city connections. Thanks BOI.

Funky little airport that was A'ight....nothing special though…read more Did have a Chic-fila....though. Easy access and small so not hard to get around like Heathrow or Hartsfield

I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.a

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I think united has gotten better and better...ok I have Silver Status so that may color my…read moreobservation but the planes are great, service is great , and they fly everywhere.

I had to check my bag because my original flight was canceled. I was instructed to switch to…read moreanother plane without being informed that I would have to pay for checking my bag. I am requesting a refund for this fee. I did receive a refund, but this is not how you should conduct business.

Worst. Airline. Ever…read more After a 2 hour flight delay before my husband's 2 hour flight from Boise to Orange County, he attempted to move his carryon from under the seat in front of him to the empty overhead bin. He was reprimanded by the flight attendant and was told he hadn't paid for a carryon. He was sent a survey where he shared his experience. You would think they might respond to such a disappointed customer but no response whatsoever. Apparently, no customer service!

Boise to Santa Ana 04/20/23 - Wife - Flight Cancelled…read more04/27/23 - Client - Flight Cancelled 05/18/23 - Friend - Flight Cancelled We will NEVER fly Allegiant again!

Overall, I think it's OK airline. I do miss the free bags because they don't even have first class…read morebut they have really good early flights so I'm happy about that. There's not a lot of seating in these seats are pretty small. Overall, it was OK.

I don't travel often, but when I do I always take Southwest ( for 20+ years now). Over the years…read moretheir service has been incredible, their family first boarding is a life saver, and although I never check in bags- that was a nice perk. Last year my family did a trip to Kauai via Southwest and they made it so easy. This year we did a trip to Boise and it was a nightmare. First off, the assigned seating makes no sense. We were either in the back row and in class 3 or in the front of the plane and in group 8. Made it very hard to put our bags away. They took away their family boarding which meant we had to walk down the tiny aisle with toddlers, multiple bags and multiple car seats hitting other passengers as we made our way down ( it just makes no sense because you have assigned seating- just let me have some extra time to settle). The lady at the gate check gave me hell with our carseat although it was a Cosco ( airplane approved). Then on the plane, the steward told us to put my daughter rare facing and I thought it was a new regulation- so I followed. Then halfway through the ride, another stewardess came out telling us that in good faith she can't let us fly this way and made us relocate in the middle of turbulence which caused my kid to get scared and start screaming. On our return trip, they also told us at the check in counter that our bags were fine, but prior to boarding they made me check in my bag due to space issues. But on the plane there was plenty of overhead space available. To put a cherry on top of everything, our steward ( who may have never been on a plane before) brought our drinks to the wrong aisle 5 minutes before landing and poured the tomato juice mix all over the poor guy sitting in the aisle seat. I'd still love to fly Southwest, but after this experience, I'm far more likely to shop around.

They damaged our bagon our flight here from vegas. The handle broke and is no longer usable…read more There's no spirit claims area by luggage claim in boise they told us to go all the way to ticketing to file the claim. We weren't dragging our bag upstairs to ticketing after a flight and we were exhausted. I filed the claim online on Tuesday and we were leaving Thursday morning. The claim still didn't go threw. I said im not paying 80 for the bag and have to buy a new one when we get home. I said I wanted to speak with a manager and he was at the gate. What does that help? If I didn't pay for my bag he would move us to a flight tomorrow? Also, what would that help. I had no choice to pay. Im sticking with united or jet blue from now on, at least they have better customer service.

Customer service is nonexistent! If they can't answer your questions they hang up on you after…read morewaiting 25 minutes to speak with them. The points system also is horrible. It cost $500 to buy 20,000 points. When you use them 20,000 points saves you $160 on your flight. I can't imagine why they're having financial problems.