Flew American Airlines to Niagara Falls and had no problems. Our flights were on time and every attendant was extremely helpful. Definitely would fly with American again read more

See all

I booked first class tickets from Honolulu to Las Vegas on American Airlines because first class was sold out on Hawaiian, my preferred airline when flying to/from Vegas. Hawaiian offers non-stop service to Vegas; other airlines require a stop, sometimes illogical ones. Why not Southwest or Alaska? I do not like flying on single aisle aircraft, especially the Boeing 737 which is used almost exclusively by those airlines. Thus, my alternatives are American, Delta, and United. Unfortunately, the airlines have replaced wide body aircraft with single aisle variants to service West Coast to Hawaii routes. United still flies a 777 once a day but I couldn't make the itinerary work for a mid-morning arrival in Vegas, so I ended up with American, using Airbus A32x aircraft. The route was sub-optimal, a flight from Honolulu to Phoenix, a long layover, and an 11:49am arrival in Vegas. The return leg routed through Los Angeles. The fare was $2,828.69. I was in my office on the 21st, getting ready to head to the airport when I received a text and an email stating that my 10:14pm flight was postponed due to lack of flight crew and that I would miss my connection (from Phoenix to Las Vegas). The flight was rescheduled to depart at 1pm on the 22nd. If I took that flight, I wouldn't arrive in Las Vegas until Saturday morning, assuming I could get a seat on the first flight to Vegas from Phoenix ... Unacceptable, as I had planned events in Vegas on Friday. So, I scanned the other airlines for tickets to Vegas and purchased tickets on Delta, routing through Seattle, for $3,528.80, then canceled my tickets on American. My new flight left Honolulu at 10:35pm and arrived in Vegas at 2:26pm. Okay, I'd miss two events, but I'd be in Vegas on Friday. More on Delta in a separate write-up. My issue with American is that I didn't receive an apology, just an email stating they were pleased to offer me a credit for the amount I paid, $2,828.69. Nothing else. When Hawaiian delayed a flight by a day, I received a hotel room and a $300 credit. American, is this your idea of customer service? I've flown on American since the late 1970's but haven't recently. Now I remember why. read more

I flew with American Airlines for the first time in many years, but had a very good experience with their service at Harry Reid International Airport in Las Vegas. One reason I selected American Airlines is they were one of the few airlines that offered a nonstop flight from Las Vegas to Philadelphia International Airport making my travel arrangements so much easier. Everything started out perfectly smooth. The check in was easy and very efficient. It was done quickly through TSA Precheck. The lines at the counter were organized, and I did not experience any lengthy lines or issues during the check in process. The boarding experience was just as smooth. The gate agent's announcements were clearly communicated and the boarding process was easy! I didn't bring a carry on since I had checked my bag. I was going to be in Philly for 4 days. As a bonus the flight left on time and arrived 30 minutes early! When you are flying across the country arriving on time is a definite plus, but even better when it's early! It was a convenient one stop flight from Las Vegas to Philadelphia, combined with a very easy check in process and the flight was fantastic! The last time I used American Airlines was to Fort Worth Texas and then to Huntsville Alabama! read more

See all

I flew two separate airlines on my trip to Vegas. I wish I had flown American both ways. I flew from Vegas back to DC. The staff was friendly. I had a sore wrist and I was allowed to board in the first group. The "people" aspect of travel is evaporating. Now it seems to be all about commerce. I paid extra to get an aisle seat. The plane wasn't full but I didn't want to risk being in a middle seat. The movie selection was dismal but it helped pass the time. American Airlines didn't charge for sodas or cookies. The Doritos were $7. (It is what it is). The flight attendants did a great job of taking care of us. I had to download the app to check in. That allowed me to easily print a baggage tag at the airport. The luggage arrived quickly at DCA. read more

See all

American Airlines one employee for special services line? With 8 people in line. This is horrible. Management need to hire more employees to help. I've been standing here for over 30 mins. Line has not moved. Do a better service read more

American Airlines - Special line - Airlines Near Me - Las Vegas, Nevada

See all

The crew on the flights in and out of LAS were great. The boarding process on my way out was so efficient and quick that we were able to take off 5 minutes early, which helped lead to us landing back home 30 minutes early! The flight attendant for my cabin was great too! Very helpful, friendly, and attentive. The food and drink on board in first class was very nice. As always, AA is the way to go!! read more

American Airlines - Warm nuts - Airlines Near Me - Las Vegas, Nevada

See all

Wow. I do not understand why American Airlines has a 1.5 average star rating on here. I actually had a great experience with them recently. So this was my first time flying American Airlines in 20 years. My last (and only) time I flew them was when my parents and I were going to visit my aunts and grandparents in Mississippi for Christmas, where we had a stopover at Dallas Fort Worth Airport before continuing onto Gulfport Biloxi Airport. At that time, my grandparents had just moved to Mississippi from Florida to live closer to my aunts. This was about 10 years before they all moved to Vegas to live closer to us. I remember when we were going home, our flight was delayed and later canceled due to heavy fog in the Biloxi area. When it was canceled, we all had to board a bus to Birmingham Airport in Alabama (which broke about halfway through the journey!) and we ended up missing our connecting flight from Dallas to Vegas, where we didn't come home until close to midnight. I flew American from Harry Reid Airport (LAS) to Phoenix Sky Harbor Airport (PHX) and back during the weekend of 11/22/25. My seats were in economy class - 19F to and 20F back. It didn't matter what cabin I was in because both flights weren't very long. Both flights also weren't very full, which was very unusual heading into Thanksgiving. The flight back to LAS, though, was SO empty that prior to boarding, we were told not to sit in between rows 9 and 13. I overheard someone on my flight saying that they were told to move a few rows back due to weight distribution, which was a sign that this flight would be empty. I guess nobody wanted to go to Vegas, haha! And bonus: I had nobody sitting next to me in the middle seat on both flights, which was very awesome. It was also easy to check in and retrieve my boarding pass on my phone. I was asked both times to upgrade or switch seats for a higher price but I declined. Again, it didn't matter where I was sitting. I'm more of a Delta flyer, but I wouldn't mind using American again if needed. read more

First class meal on American Airlines it was ok but I wouldn't pay first class for a mediocre service and meals . Luckily I had some miles one way from Las via LAX to Honolulu. Nothing fancy although it was on their smaller plane NEO321 . Moderate leg room and little bigger seats . The choices for the breakfast was Salmon bagel or Spinach Frittata. I ordered their Frittata as you can see in my pic. read more

American Airlines - American first class meal - Airlines Near Me - Las Vegas, Nevada

First time ever flying American Airlines and will not fly it again. Not fond of it at all. My flight was delayed originally supposed to fly at 11 then was delayed till 3. Went to an AA attendant and said she can't do anything I have to call, and she didn't offer to help me switch... what's the point of assistance if I can't get help? So I called and they switched me to only a 2:30 pm flight nothing sooner. And I was told I'm staying in the same gate. I was 159B and then I was switched to terminal 4, and wasn't notified at all. so I asked a different person in the airlines and they said it's opposite of the airport. So I had a 30 minute walk and had to bus it to terminal 4. Which was not clean at all, and had a dust mildew smell. No attendant was really helping me much at all, I was worried about my bags getting on the wrong flight, but thankful it got on to the right flight, no one really wanted to acknowledge the situation seriously. They just said "don't worry" , when typically you're able to track your bags and everything on the app itself, but nothing came up and no one wanted to help me problem solve. And this was my first time ever with American Airlines, I heard great things so I gave it a try... needless to say wasn't satisfied. Even boarding the plane the flight attendants were not friendly at all. Not a fan. read more

I used to be very loyal to America West Airlines out of Phoenix with a hub at one time in Columbus, Ohio. Then, it was US Airways flying across country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent along with past America West Airlines and US Airways patrons. I find that similar to any other airline, customer service is often better than not, but there are always those few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues though there was one time where my bag was broken, and American Airlines gave me a replacement bag while they had my original bag repaired. I find myself regularly flying in and out of the American Airlines gates at Phoenix Sky Harbor and frequenting hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. Often, my travels require a layover, and my flights are more often than not on time and without delays on departing or arriving. Over the last few years, Las Vegas has been a frequent stop. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, I receive priority luggage handling, I board early, I speed through security, I sometimes receive upgrades, and I access lounges. Traveling has become more of a hobby and habit at the same time, and using American Airlines as my regular go-to airlines, I accumulate miles quickly while also receiving status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard offering complimentary Admirals Club access and the American Express Platinum card offering other lounge access along with travel credits along with complimentary CLEAR and Global Entry membership. I miss the days when Las Vegas had an Admirals Club! Through T-Mobile, I receive free WiFi on American Airline flights. Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You also can earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to so many people at the Executive Platinum status tier, the benefits I do receive is worthwhile. I also have experienced technical issues on flights but not enough to cause me to abandon American Airlines, especially when every other airline has these same challenges. All in all, American Airlines is a great company and does as well if not better than any of the other major airlines. read more

Customer Service is lost on them! I was supposed to be getting a refund for a flight that was never boarded because my family was turned away at the airport. Hank Lawson was the customer service representative who was supposed to have credited my bank account. In writing--in an email he sent I was supposed to have waited 14-21 business days for the credit. We are now at 23 business days and still no credit. And now, when I call in, the customer service team is ducking me. I was told I would get a call back last week in 24-48 hours. No call. I called this week and then I was told I would get a call back from Hank in 10-20 minutes. No Call. I call them back again, and then I am told Hank is off and not there. SO which is it? Now the reps give me the Expedia customer service line to call and you'd never guess....but they have told me they can't do anything. I'd need to call the airline. Go figure. So I call back and I asked to talk to a supervisor and the representative I was on the phone with said, "unfortunately, I can't do that." And immediately hung up the phone. If I could rate 0 stars, I would. Hopefully you never have to deal with their customer service department; because customer service doesn't seem to exist here. read more

That prior trip on AA made me give up their card. It was so bad... There was no communication and an entire day added to the trip due to negligence in maintaining a proper plane. The lack of customer service was atrocious. With other options for airlines I'd highly reconsider traveling with AA in the near future. read more

I bought a brand new luggage in Asia. Arrived at LAX in perfect condition and left the luggage at AA Luggage Transfer area going to LAS. Upon receiving the luggage at Las Vegas carousel area, the side body were cracked and one wheel was already missing. I reported the incident immediately and was given a file ID number. After waiting for two weeks, I followed up online and was told that "this claim did not meet the required criteria and cannot be processed further". My brand new luggage was unusable and 100% damaged by AMERICAN AIRLINE PERSONNEL but denied liability and responsibility. read more

See all

Who would think there are 8+ groups for boarding. $35 for every check bag. Anything after groups 5+ will be gate checking bags. Saving grace the 2 ladies I dealt with at the counter were friendly and efficient. read more

American Airlines - AA plane outside the window - Airlines Near Me - Las Vegas, Nevada

It was a pleasure flying out of Vegas this time. The flight left on time. No delays or cancellations. No bad behavior by any passengers. Friendly flight attendants. No crying babies or toddlers. Arrived back in Miami almost an hour early. Awesome! Now, let's review what needs improvement. 1. Lack of leg room is atrocious! I'm 5'6" tall, and my knees were cramped against the seat in front of me. I have painful arthritis in both knees, and I need to stretch my knees often. But I can't. How do men or women over 5'8"- 6'4" manage to get comfortable in that tiny cramped soace? Sitting that way for hours is torture. 2. This was a 4+ hour flight. We had a Sprite and were given a teeny tiny bag of miniature pretzels to eat. That's it. 3. There were no TVs on the backs of the seats. Looking at the airline magazine only takes 15 minutes. It's difficult to fall asleep when your knees or back or hips are hurting constantly. A TV would help the situation to take your mind off the discomfort. Hence, the 3 stars. All those million$ that the airline companies make could go towards some remodeling of the interiors. It's not just AA that has this problem. read more

See all

A recent trip from MRY to BWI for a government military trip , the experience was horrible . Start with check-in during the first stop at Charlotte, NC . There was ONLY one ground agent to assist you at the counter , she was working alone very patiently, of course why would you rush , you get the same pay , no need to put yourself a heavy workload. So it didn't matter if I had military priority check-in , we all had to wait . The process caused the flight to be delayed for 30 minutes. So I didn't realize how it would be affected by my next flight until I arrived at PHX , my next flight didn't wait for me and took off ! AAA had to issue me a hotel overnight stay and $12 meal voucher. Now you would think that they must have dropped off my luggage at the PHX for my next day flight, nope ! My luggage was mishandled to Denver . I had no clothing and no toiletries to use during my overnight at the nearby hotel . I ended up no shower and slept naked ! AAA promised me to deliver my luggage once it was recovered. After I tracked my bag and it shows that it arrived and kept in the AAA baggage office in MRY overnight! No one ever contacted me until I decided to pick it up myself at the MRY airport ! AAA never apologized or compensated me for the inconvenience and I guessed there are so many cases like me , they just can't satisfy every passenger ! But I definitely add AAA and Spirit to my Non flight bucket list ! read more

See all

Not sure why this has a bad rating however we had a great experience as soon as we are on boarded, we found our spots and the flight attendant helped me put my bag up. We're ready for takeoff. We didn't wait too long. They also have a phone holder in front if you wanna watch a movie and there is a lot of room they also have reclining seats and you can put your armrest up or down. It was a pretty fast fight, not too cold inside of the plane as well as they had the lights down for the whole time so we were able to sleep. Did not have any troubles here. read more

I had a great experience with American Airlines on the evening of Thursday, January 8, 2026. I showed up at the Las Vegas Airport ready to go with my bags but no ticket. I walked in the door and stood in line at the American Airlines ticketing line. I was very fortunate to get served by Vernon (employee identification number: 375881). Vernon got me on the exact flight that I wanted to be on. He knows exactly what he is doing. Vernon is highly efficient. He is great at his job! read more

The worst. The absolute worst. How tf are you supposed to check in if the website is not working? I stopped flying this airline years ago. But I had no choice to book with this raggedy airline this time. read more

They canceled our flight 4 hours before the flight and forced us to pay for upgraded seats if we still wanted to go on our trip. I petitioned them for a refund and it was denied. This is the message I sent them below: Your company is disgusting. Your representative called me the night you CANCELED YOUR FLIGHT and then gave me only options that charged more for seats. Your represent told me I would get a refund for all three charges, then did nothing. I called week later and another representative AGAIN told me I would get a refund for ALL THREE seats. I got one for one vs three. I called back another week later. This time your representative told me they couldnt help me and the request can only be made online. Not your company will not honor the other two refunds. This is easily the worst airline ive worked with. I will make it my own personal mission to tell everyone I can and continue to post on social media my HORRIBLE experience with your airline. Jason Mevorah read more

If I could give them a zero I would. Late to gate, sat on runway for one hour. Lost the entire plane of luggage. No communication and they kept us waiting trying to track down everyone's luggage. read more

American Airlines occupies T1. Priority Check-in counters were completely empty and that was a good sign being that our flight back to Honolulu was at the end of Veteran's Day Weekend. The lady CSA checking in our bags for me and my husband was very nice, also the CSA's at the D Gates were super joyous. TSA Precheck line is very helpful and I loved that Starbucks is either before entering TSA or just when you offload at the Blue Line. If on a long layover, T3 has an AMEX Platinum Lounge which one day I'll get a chance to try them out! read more

See all

If I could of gave no stars I would of. I fly between coasts every year. Last year, I flew 3 times. Every time I book My flights it would never fail they move me to other flight. Now every time I fly I pay for upgraded seats and when they change flights I had to repurchased my seats. They were to credit my CC per policy but, instead gave travel credit. Now it expired when I wanted to used it. Talk customer service and all she did was read from a script saying sorry nothing they can do. So I paid twice for seats. Sorry doesn't cut it . I know she could of done something but she refused. So Bye bye AA hello another airline for my business. If anyone reads this find another airline too. read more

Worst airline there is. Breaks ACAA disability laws multiple times, rude gate agents that break laws and not trained properly, always transferred when calling customer service and never helped (always claim it's another department's responsibility), lost baggage for two days and ruined vacation and damaged baggage and claimed it was "normal" wear and tear. And this was all in the last three days. Don't do it, go to Delta. I'm filing a department of transportation report and never flying with them ever again read more

See all

My wife and I just flew from Miami to Las Vegas. I thought American Airlines was a premium carrier, however I must say that flying first class on American Airlines is really second rate. They do have movies for the 5 1/2 hour flight however, you must supply your own iPad and you must supply your own hearing devices. The drinks offered were very limited not in quantity but in selection. Frankly, if Spirit Airlines was to start a first class, this would be it! read more

My booked flight is without a doubt the worst airline experience I've ever had. I've spent over $1000 on a round trip from Las Vegas to Miami.American changed my flight three separate times and then the price went down. Why is it that American had no problem changing my flight for their convenience but would not offer me a credit for my inconvenience. Then I have to pay an extra fee for my luggage. This is without a doubt one of the most disrespectful airline reservations I have ever booked by what I now know is one of the most disrespectful airlines I have ever dealt with. The best way I can show my disappointment with this company is to write this review about my experience and urge anyone who will listen not to fly American Airlines. If I could rate my experience a zero I would. read more

I flew American Airlines from Las Vegas to Charlotte. I brought my golf clubs to enjoy the courses over in South Carolina. The baggage people that American Airlines employs don't care about anything they handle they just throw it around recklessly. They broke my travel bag wheel and they broke my driver shaft. I tried to open up a claim and that was the beginning of the hoops they make you jump through to for them to fix their error. The customer service is horrible. Michael Borresen in particular is awful. When I landed back in Vegas he stopped an employee from helping me and gave me a phone number to call. Well that phone number told me I needed to file my complaint for my broken bag in person. Michael Borresen wasted my life and stopped a lady from helping me. I was never compensated and I am warning everyone to not check bags with American Airlines. They don't care about their customers. Michael Borresen is close to retirement and should do so now. He is out of touch with reality. Probably needs a cognitive test. read more

We booked a flight on October 17-2025 which departure at 6.35 AM on flight 654 then we got a message said it will delay to 11. AM, and when we arrived at Las Vagas airport and we received another message said that it will delay to 12 Pm and five minutes later another message said delay to 1 PM and later said that it will delay to 1.30 PM. I understand things some times happen, but delays five times in a few hours, it's unacceptable , I work in restaurant service in the hotel if you're order your meal came after half hour after we apologize to you and complementary your meal that's the worst experience I ever had with the airline ever. It's suppose a pressure vacation but but it ends up frustration and speechless. I want to ask everybody, which is my situation. Could you keep them one star? read more

So sad to get this horrible airlines one star. The guy at the front that said you can take it up with American airlines and I only wanted to know who's he worked for. Horrible experience with horrible airlines they couldn't give a careless about anybody waiting but trust me If you were one minute late for your flight they would leave without you and not give you a refund. Too bad I have so many points cuz I would love to just go with another airline but sort of almost acts like they care.... read more

American Airlines - Airlines Near Me - Las Vegas, Nevada

I wish all American representatives who check you in are nice. I encountered one rude one. Unfortunately, I didn't get name because she was not wearing her ne tag. On a brighter note, I met another representative named Tina who is very bubbly and nice. Tina was striking a conversation with me and smiling. read more

It's very crowded with all these new rules it's really hard to keep track of everything but they have done a bang up job with it. Checked us in with a firearm with little to no hassle. Shout out to Denise S at the customer service counter for American Airlines who very smoothly, efficiently and pleasantly got us through the process and kept smiling the whole time. You guys should hire more like her! read more

American Airlines - Lines - Airlines Near Me - Las Vegas, Nevada

Possibly the worst check in experience I have ever had in my life. This includes Space A from the Air force :( What is bad about it is most of it could be solved with some SIMPLE SIGNS or email instructions like HEY PASSENGER PETER... Don't show up 3 hours early because our staff shows up 2 hours before departure ( My flight is at 5 am) Showed up at 2 am ... Absolutely no one at 10+ counters. I called the airport operator and was told the same thing... 2 hours prior.... I called the Operator again at 3:56am because AA was LATE ... The woman shouted out her orders like my NCO and everyone got in line. Again ... A sig stating we wont be at the counters til 1 hr and 57 prior to your flight would be nice read more

I have given feedback before one serious that has not received a response. I bad for an upgrade to an exit row. After take off and when they started food service a American airline staff not working told the working staff I did not pay for the seat. The working staff came over very rude SR your going to have to go to your assigned seat. I said this is my assigned seat they said are staff the lady said you did not pay. I had to pull out my ticket and still get treated rude. I sent in a complaint about harassment nothing nothing and nothing I just had to fly American again something very rude read more

See all

If I could give a negative star I would. Every time I'm in first class I always get asked if I'm in the right line. Like I don't know how to read the multiple signs saying priority or can't afford the line that I'm in. So frustrating and down right disrespectful. Two different ticketing agents asked me the same question. Definitely grinds my gears and makes me not wanting to fly this airline again. Mind you the very first time the agent had the nerve to actually ask me how I was able to pay for a first class ticket. Arghhh!!! read more

The lady that run the front desk at your gate specifically on December 11 American Gate D9 the ladies so rude. I'll never fly American again and I'll keep posting on Yelp just to make sure that they are ready to represented or they go through some kind of course that can manage the way the folks board a plane and be nice about it, especially in today's age. read more

We flew with American Airlines for our 2 flights to London. While I wasn't necessarily blown away, my experience with AA is much better than most of these reviews. (+) The planes themselves were pretty standard. For the quick jump to Phoenix, the plane was small and older. For the long haul from Phoenix to London Heathrow (10 1/2 hrs.) it was a much bigger, and newer, plane. This plane had the movies in the headrest with a great selection of entertainment options on a nice, newer screen. Much better than what we had with British Airways on the return trek. (+) All flights were on time and we actually got to London a bit early! Very nice! (+) staff was friendly enough. (-) Those seats feel like they are getting tighter and tighter. I am not a large man by any stretch, but those seats can get mighty uncomfortable. (-) This isn't a knock just on AA necessarily, but why don't airlines load the plane from the back to the front? This would be much more efficient and people wouldn't be tripping all over each other. I just don't get it. Must make way too much sense. American Airlines got me to my destination safe and sound and even a little early! For all the bad reviews I see here, my experience with American Airlines was alright and I would certainly fly with them again. 3 stars. A-Ok. read more

American Airlines - plenty of entertainment options in the headrests for this long haul flight to London Heathrow - Airlines Near Me - Las Vegas, Nevada

See all

Joined their rewards program and received their credit card through citi. Ready to get on a flight and it was delayed. Did not want to fly and miss the connecting flight, which would cause us to pay for hotel in different city. So we canceled. Due to policy, they will not reimburse us the tickets on any of the 4 flights and will not issue credit. We also paid 80 in extra baggage fees, which we are not getting back either. So that means they are keeping 1,000 and don't care. I'm donating the 40,000 points and canceling the card. It stinks that I signed up to commit to them, only to get this result. read more

Everyone is very rude and snobby. The flights are extremely cramped. Even the customers are rude. Seems like everyone at American Airlines is having a bad day. Can't wait to get home as the flights were the worst part of my trip. read more

I would rather Fly frontier Then American Airlines Worst experience of my life And on the plane There was poo stains on my seat ,Ridiculous!!!! I would rather fly Singapore airlines !!!!!!!! read more

I flew American Airlines International to Europe round trip. Huge mistake!!! Never again. Dirty, nasty private pods. Some of the staff were super nice while others were not. How can an airline run out of food with the first meal being served??? They offered a chicken, beef meal, or a crappy ravioli. I did NOT want ravioli, but it was all they had left. I had no choice. I tasted it and went without a meal because it was awful. I'm sure all the staff got theirs. That happened BOTH ways on my round trip. Between the crappy food and the filthy pods, it made me question the cleanliness of everything on the flight. Oh, I forgot to mention, I got super sick 2 days after arriving at my destination and spent more than half my vacation in bed. Coincidence? Perhaps. Then again, maybe not. read more

See all