I reached out to this business at 18556689025 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556689025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at +1 888-738-(O967) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I reached out to this business at 18556689025 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556689025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I reached out to this business at 18556689025 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I reached out to this business at 18556689025 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556689025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556689025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I reached out to this business at 18556689025 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

Please fire Ashley!! He/they do not belong customer facing, especially for an airline with LUV as their symbol. My husband and I are A List customers, and we fly Southwest almost every month between Las Vegas and San Jose for my oncology appointments at Stanford. During check in, the baggage scale repeatedly fluctuated between 50.4 and 50.6 pounds, and I have videos showing the unstable readings. The agent told me Southwest's policy allows up to 50.5 pounds, yet insisted I remove something from my suitcase. All I had to do was remove a small luggage lock. The bag then weighed 50.4 pounds, but the scale continued fluctuating between 50.4 and 50.6 pounds. Making me remove the lock was completely unnecessary. As we finished, I simply mentioned that I have Stage IV lung cancer and was traveling to see my oncologist. I was not asking for special treatment. I only said I hoped he would show a little more compassion to future passengers. Instead, he became rude and unprofessional, told me he was not going to play this game, called a supervisor, made my husband and me wait about 10 minutes, and then said he was making a note on my account. I was shocked that a simple comment about showing compassion resulted in being treated this way. I can provide videos of the fluctuating scale and documentation of my oncology appointments. I hope Southwest reviews both the employee's conduct and the condition of the scale. We have always enjoyed flying Southwest, which made this experience especially disappointing. read more

We flew out of this airport, ending a memorable trip from Vegas back home to Louisville. Very happy to have a direct flight. Easy to get boarding passes and luggage tags at the kiosk and hand over our bags. I took one carry on and a personal item (purse). In this section of the airport a semi-circle of boarding gates is there for Southwest. Finding a seat can be tricky but at least you're near almost every gate to hear announcements. We also were able to grab a pizza before leaving. Boarding went smoothly although the group numbers weren't displayed and this left quite a few people confused and unsure if they were in the correct line. It appeared one side of the plane was extra leg room as compared to our side. Definitely noticeable with a row of three. I don't remember being so uncomfortable on the aisle. The flight attendants came by often for drink requests and to check on passengers. Snacks were pretzels and Oreos. I downloaded the app and rapid rewards account. This gave access to free WiFi but it's not great. I could watch the SW portal which included a handful of shows. This did help immensely to make it through the flight as I struggled to get comfortable and wanted to be home so badly. read more

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Southwest... what is going on? This new setup is not it. I just took my first flight under this "new process," and even my flight attendant admitted, "They tried trial and error, but it seems like there's a lot more error." The assigned‑seating rollout is slow, chaotic, and paired with price hikes and new baggage fees, it feels like a downgrade across the board. I don't know who approved this, but as a long‑time, frequent flyer, it's clear someone needs to head back to the drawing board. This isn't the Southwest experience we've known for years, and it's definitely not something I can recommend right now. read more

Southwest Airlines - Airlines Near Me - Las Vegas, Nevada

Airlines · WN425, WN982 I've flown Southwest for years and have never felt as embarrassed or dismissed as I did on this flight. After landing in Las Vegas, I was one of the last passengers remaining onboard for my connecting flight. I had slept through most of the flight and woke up feeling unwell. When I asked for a Coke, I specifically explained that my blood sugar was low and that I wasn't feeling well. My concern is not that I was told no initially--it's that after explaining my situation, I was met with an attitude that felt dismissive and unnecessarily rude. What stood out was that another flight attendant later helped me without hesitation or making me feel like a burden. That interaction showed me that professionalism and kindness were absolutely possible in the exact same situation. The most disappointing part was watching an elderly passenger be spoken to with the same dismissive attitude over a boarding pass issue. Rules are rules, but there is never a reason to speak to people disrespectfully. I come from the South, where we're taught to treat our elders with patience and courtesy, and that interaction genuinely bothered me. I understand flight attendants are there for safety first, not comfort. However, this is still a customer-facing profession. Passengers are the reason airlines exist, and basic courtesy should be part of every interaction. The pilot and another flight attendant handled the situation professionally, and I appreciate that. Unfortunately, one employee's attitude overshadowed the entire experience. To be clear, I was not asking for special treatment. I was asking for a Coke after informing a crew member that my blood sugar was low and that I wasn't feeling well. There is a difference between enforcing policy and disregarding a passenger who has communicated a medical concern. I hope Southwest addresses this issue. Safety and professionalism are important, but neither requires rudeness. I would also like to sincerely thank the pilot and the other flight attendant who made sure I got home safely. Their professionalism, patience, and kindness did not go unnoticed, and they represented Southwest well. As for the two employees whose behavior prompted this complaint, I hope they take this as an opportunity to remember that every passenger is a person first. A little kindness can make a huge difference, especially when someone isn't feeling well. And if either of you ever find yourselves in San Diego, feel free to come see me. I do great hair, and I'd be happy to return the kindness that was shown to me by the crew members who actually cared enough to help. And please, let's remember we are the one that make you money not shitty flight attendant. learn to detail about which one is which because everybody on that flight knew who was through, but let's just say the one that had a really cute haircut that was only pretty thing about us and I don't mean that to be ugly. I mean that to be like dude we're dealing with deaths on flames right we're dealing with like really sad stuff on planes and you guys have like seriously since 2020 got so high on the high horse you forgot that some people actually do fall off and there's a long line of waiting people who are a lot more nicer. That is waiting to take your place. I hope you have the day that you deserve into the pilot. God bless you into the connecting sewer. That was there too my gosh, she was such a blessing as well, however, in the end that being Beautiful because I had a beautiful beautiful lunch at the Vegas airport I got a nice little napping and I didn't have to deal with the freaking storm that came in. That's what I said, and God bless you. May I please add Mike the probably the MVP the goat word must travel fast and I guess it's a little bit more darker than them. I mean everybody's got to get to gap right but I can tell this man was looking at me in a concerned way when I say he is a doll and needs a raise. We need more people like him in this industry. Thank you so much, Mike because out of my horrible day you really DID make it better. God bless you and I wish you all the health and wealth. For real read more

Southwest Airlines - Airlines Near Me - Las Vegas, Nevada

I loved it Southwest has so many available flights to and from San Diego to Las Vegas. They make it so easy inconvenient to be able to travel between these two cities. My experience on Southwest in Las Vegas was a bit disappointing. I was a little disappointed that I literally had the resort weight my luggage, prior to departure, and it was under the limit for 50 pounds. However, when I arrived at the airport, the Southwest Sky Cap at curbside suddenly told me that I was 5 pounds over the weight limit. I found this to be untrue and absolutely a SCAM. I continued to tip the sky cap, on Venmo, because that's the right thing to do, and I had to pay $100 for the luggage 5lb overage. Again, I believe this was a scam as the resort literally weighed my luggage prior to me departing. At the time that it was weighed, prior to my departure, it weighed 48 pounds so I highly doubt that suddenly between the resort and getting to the airport in the rideshare, that my luggage gained 7 pounds. Otherwise, Southwest is a convenient and great option to fly in and out of Las Vegas from San Diego into San Diego. In consideration of my experience with the Southwest sky cap, scamming me out of luggage weight fees, I went ahead and gave a total Southwest 2 stars. read more

I reached out to this business at 18556689025 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

1/22/26- Southwest staff was a lifesaver today.. After running around getting food, I went to grab my charger bag.. ???? I left it on the seat.. They did make an announcement while we were walking from gate B to C.. but never thought it was regarding to me Gate C told me I had to go back to where I arrived... Thank goodness I can walk fast.. Even my watch wanted to record my steps thinking I was on an elliptical.. Spoke to the staff at counter and she located it! Whew... ** I should also commend the staff because one flyer ended up getting really sick and they handled the situation with respect... read more

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I shared the purpose of my trip with flight attendant, Shawndon as to why I was returning to Las Vegas from visiting my mom in Michigan who is experiencing some health issues. I closed my eyes briefly & to my surprise, when I opened them, I saw this thoughtful note left by Shawndon. He seemed to know what I needed at that moment. I was so appreciative that he took the time to write this note especially for me. As we deplaned, we hugged & I thanked him again. This is one of many reasons why Southwest's customer service is the best! read more

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Southwest damaged our luggage and lost a piece of it- but they don't cover that damage. Terrible customer service. Negative stars if I could give them anything. read more

I think Southwest airline is great for short flights because all their planes that I been on never had a TV in the sitting area. The seats also aren't that comfortable for long flight. I took this flight from Las Vegas going back to Burbank. They are also moving away from opening seating after January. The check in process is easy through the app or website. Southwest is my go to airline when going to Las Vegas or Sacramento. They got rid of giving soda on short flight now because now it's only water. read more

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I flew Southwest Airlines from Las Vegas to Los Angeles, and this was by far, one of the best flying experiences I had. First off, they were super efficient with boarding and everyone was boarded long before the flight was expected to take off. When we took off, the pilot purposefully flew so we got the best view of the Vegas strip which was so amazing! The trip said it would be an hour, but we actually got to LA in 30 minutes. No delays and everyone got off the plane quickly! The only thing I didn't like was that people were putting their luggage flat so there wasn't enough space in the luggage storage. The flight attendants didn't tell anyone to put their luggage on its side so I had to do it myself. But overall, great experience! Probably one of the best flights I have been on in my life! read more

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Easiest airline to do business with! Especially if you have their visa priority rapid rewards credit card! First check bag free up to 8 people on your flight. Upgraded seat when booking with better legroom. 48 hours prior to take off even better upgraded. We moved all the way to row 4. So many perks with that credit card. The seats were comfy. Legroom is spacious. Customer service is good. Easy 5 star review! This flight alone gave us more than 300.00 in upgrades. Paid for the annual fee on one purchased. United cc and delta Amex doesn't come close to the perks with their credit cards. read more

Hello Yelp Friends!! My hubby and I went to Chicago from Las Vegas, our home city. We went to celebrate our daughter's graduation. All the staff have been so nice and very professional. We sat front row and had some beverages( a coffee and a soda) and we enjoyed a few snacks( pretzels and graham crackers. The flight was not sold out so we enjoyed having a seat open between us. What difference that makes. Wow! I love how easy check in can be with the self check in. Bag check in is usually easy unless you have a bag over 50 lbs. I love earning flyer miles and early check in. I have to say I like flying South West. read more

Southwest Airlines - Airlines Near Me - Las Vegas, Nevada

B9AFK2 That was my flight today. They are very nice on Southwest. Also the seats feel good. They are kind of soft for a discounted airline. They are larger than Allegiant and other airlines. I was all the way in the back, and I didn't feel squished in like I do with other airlines. Airline was clean. They didn't talk excessively overhead, like a lot of airlines like to do. I just love the vibe of Southwest. Stay the course! read more

It is always delayed, that's kinda crazy. People missed their connecting flight. $550 for a round trip to Vegas from Oakland, that's very expensive. I wish we have other airlines to choose from. read more

Southwest Airlines - Just waiting - Airlines Near Me - Las Vegas, Nevada

HOU to LAS to HOU via LUV LUV SWA! On a recent flight home, decided to get in some steps while waiting for my flight. It was so interesting to see an employee with small gift bags filled with Disney themed treats that she was giving away to young children. A treat to remember Las Vegas. So sweet. Only in Vegas. Only on Southwest Airlines. read more

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SWA used to be my preferred way to travel. Now I am trying to avoid them so much that I am choosing not to have a direct flight for my next trip. They currently nickel & dime customers, have horrible service & make it miserable to travel. They took away a seat upgrade I purchased. Did not notify me. Put me in middle seat very back of plane. Then made it difficult to get any window seat (which I need for motion sickness). All of my experiences on SWA similar now days. read more

Flight from Ontario California to Maui. Our flight was on time which we appreciated. The seats were first come first serve. Open seating make sure check in early . The price very reasonable. The flight attendants were courteous . read more

Being in the industry, I have always been a big supporter of WN. Our recent trip to Vegas was our first experience flying with Southwest since the rollout of the assigned seating and what's they consider their "enhanced" boarding process. It was clearly organized chaos. One can tell who has a RR card because nearly every passenger had a carry-on bag. Some of which appeared to be well over the size limits (folks, it's 24x16x10). Boarding groups was done front of plane (premium pay for seats) to back, and passengers were placing bags in overhead bins nowhere near their assigned seats. The flight attendants were doing their best, but they were constantly having to remind and explain to most what one would consider common sense at how to stow baggage. As a result, the process was rushed, overhead bins filled up faster than the seats, and several passengers were forced to check bags at boarding. Our return leg was just as bad. Boarding had our flight delayed, and despite smooth conditions while en route, we didn't receive any beverages or snack service and were asked to refrain from leaving our seats (ummm so glad we had breakfast beforehand). I've always appreciated WN and I do hope that this is just a learning curve they need to overcome. It may be awhile before I get onto their planes again because this new setup isn't working well. Boarding should be, rear of plane, windows, center of plane and then front. Like the water that flows into the alluvial! read more

The worst service. 2 1/2 hour delay to take off. Why you ask? Because someone caused a scratch on this painted plane and it took 2 hours to complete the paperwork and 30 minute wait to take off. This is so Southwest! Irresponsible employees caused this. This type of delay should come with ticket reimbursement! We shall see what they do. Never again! read more

Southwest Airlines - Serious delays with you know who! - Airlines Near Me - Las Vegas, Nevada

I generally don't like Southwest Airlines, but since we were only going to Vegas, we needed something less expensive and this foot the bill. Because it's such a short flight, you don't get much like food, drinks, or a movie. This plane was much nicer though because it seemed newer than the one, we took going to Vegas. I would fly this airline again if I'm going to Vegas. read more

Q: What did the flight attendant say to the nervous flyer? A: "Just wing it! Gotta give it up for Southwest Airlines. They never did me wrong. 24-hour in-app check-in, frequent free drink vouchers, and the fact that they fly pretty much everywhere not enough? How about that they have the friendliest staff working here? They also offer free drinks on certain holidays like their anniversary and Father's Day. Bags no longer fly free though so that's a bummer. SWA also hosts plenty of airfare specials on their social media so be on the look out for those. $69 each way to-and-from Los Angeles and Las Vegas? Why not?! $89 for San Francisco? I'm packing my bags! I also like how they don't assign seating (for now). All in all, SWA has always been my preferred airline when flying domestically. Got nothing but love for Southwest Airlines! read more

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Southwest Las Vegas....... Can be super busy and overwhelming with people and noise level Thankfully I have never had any issues here or with Southwest in general. Customer service is pretty solid and flights can be purchased at a reasonable price read more

Had such a good experience on Thursday with everyone from the people who helped check our bags, gate staff and flight crew. Traveling when you're 8 months pregnant with a toddler can be nightmarish and they made the experience one worth celebrating. Thank you! read more

Southwest Airlines - Happy campers - Airlines Near Me - Las Vegas, Nevada

We fly Southwest a lot especially when going to CA if we can get non-stop! We prefer Southwest free 2 bag check in luggage it makes traveling easier! The staff are always pleasant and helpful from Check-in to baggage pick up. Service while flying is great also as the attendants provide great communication and hospitality, read more

My flight was delayed due to a "broken part," which is already concerning enough to hear as a passenger about to board. What made the situation worse was the complete lack of communication and customer care from the airline. There was no apology, no transparency beyond vague updates, and no real effort to reassure passengers about safety or timing. We were simply told to "be patient" and wait for another update in an hour. No accommodations were offered--not even basic support during the delay. In fact, we were told to go buy our own food, which feels dismissive given the circumstances. Delays can happen, and maintenance issues are sometimes unavoidable, but how an airline handles those moments matters. In this case, the lack of empathy, communication, and customer service made an already stressful situation much worse. I expect better treatment and clearer communication when safety and travel plans are impacted. Especially when they are as strict as they are about customers following their policies and procedures. Currently on the plane being delayed again flight crew states" waiting on someone who was coming from a connector flight to make it" how we were delayed two hours they would of never made it unless you are flying short planes and staff and shuffling people around. This is absolutely a terrible business model and customer service isn't even included in that model. read more

f u c k southwest we had to throw away a blanket and stuffed animal. Didn't have a problem with any other airlines

My all time favorite airlines, I try my best while on travel agent duties to book roundtrip on SWA to LAS, but sometimes it will not work out, I have to do it this way- one way on SWA and fly another airline the other way due to the high fares, It is costly, for flights to our ninth islands. hehe. I have no problems with the checking in 24 hours to get a specific boarding group and the boarding process, I LOVE the two free luggage which is so perfect for all the Trader Joe's, IKEA, Dollar Store, Asian products & Omiyage shopping! I fly out of LAS on SWA often and lets share about my most recent experience, (2.24.25) got our lug tag & checked in our 4 luggage, we boarded on time and even taking off exactly on time. The boarding process was quick and smooth, I always take my Southwest Airlines photo, before I get to my seat but for some reason the phone dropped to the ground, I panic and was so worried, the kind staff went down to pick up my phone. The pilot and FA was worried about my phone, the staff were so caring. Luckily the phone survived the drop, lol. I learned my lesson to be more cautious when taking Southwest photos. Although I got C Group for this flight and seating weren't so great, I was happy to get aisle seat and not near the bathrooms which I can't stand. Flight was smooth, got the $8. Wifi, browsed the internet, watch a movie, had some snacks, took a quick nap and that was fast, we arrived at our destination. Landing was a little rough but thank you Pilot for the updates and getting us there safely. The FA attendant were hard at work, thank you for my snacks, drinks, water, and coffee! I always look forward to flying on SW, til next time SWA. Safe and happy travels! Do what makes you happy, I will never forget this flight when my phone dropped to the ground & Thank you again kind staff for retrieving my phone! Oh don't forget, "What happens in Vegas, Stays in Vegas"!! read more

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I flew into Vegas on Southwest, primarily because they had the flights I needed for my particular schedule. Both flights on this day took off and arrived on time, and I also appreciated that once one connects to the in-flight WiFi, one can text and use WhatsApp free of charge. My primary reason giving this airline only 2 stars is my overall dissatisfaction with Southwest in general. On more than one occasion I've selected flights at one price, then when I attempted to pay, I got an error message. When doing the search again just seconds later, those same flights were suddenly priced much higher. Southwest customer service seems non-existent and each time I contacted them, the responses in my case seemed to be pre-written "canned" messages that had nothing to do with the reason I contacted this airline - almost as if I was being dismissively answered by a bot, rather than a human who'd taken time to actually read my comments and was attempting to assist me. Frustrating, and somewhat sad at the same time. read more

SW has deteriorated. Now when you electronically checkin they assign seats. My BF and I were not seated together and both were middle seats. Prices have gone up dramatically. Flight is absolutely packed. Disappointed and disgusted. read more