I have flown Allegiant for years, and I would actually consider myself a pretty loyal customer. After my first (and now last) experience with Allegiant Airlines in Mesa, AZ, however, I may never fly with Allegiant again. I understand their recommendation on arriving "two hours early" and being at the gate half hour prior to arrival, and I will admit, yes, I misread my checkin time on my boarding pass and was running late. I got through security as fast as I could, all the while NEVER once hearing any calls for final boarding or even hearing my name paged, as I had already checked in online. I sprinted to my gate and was there at 6am, with a 620am departure, and when I saw people outside the window STILL LOADING into the airplane, I suddenly became hopeful. I ran up to the lady at the desk (LINDSEY, was her name, who she later told me she was the supervisor). I quickly let her know how sorry I was for being late as I read my checkin time wrong and was so happy they hadn't left yet and that people were still loading the aircraft. She didn't even look at me once. Instead she proceeded to tell me that I was late and that they were done boarding and that I missed last calls and could not join the group boarding the plane. I told her I had been in line at security and never heard my name or the flight being called and even asked if the flight was full. No response. She refused to look at me and continued looking down at her paper. I pleaded to be allowed outside as there was still a line of people getting on to the airplane and even asked her why I couldn't join the individuals outside. No reason was given. In a very rude tone, she rolled her eyes and still didn't look at me and stated "Obviously if I could do anything, I would, but you're late, and we're done boarding." Once again, I looked out the window and saw at least a dozen people (if not more) still OUTSIDE the airplane waiting to get in and be seated. After 15 minutes of pleading and begging, she still refused. I turned around to call my sister who had dropped me off and try to figure out what to do, and returned to the desk to find the lady had put up a sign that said "Boarding is now closed." I asked the lady why she just finally put up that sign when I had been begging for 15 minutes to be able to board, as the plane was still sitting right there with people OUTSIDE and STILL BOARDING! She threatened to call security on me for asking her that question and at this point, another couple, who had arrived later than I, were also trying to reason with this lady, as we could all still see the people OUTSIDE and still the lady refused to look at us and refused to give us any other explanation as to why we could not join the remaining individuals who were STILL boarding the plane besides saying, "No, you're late." I get it - yes, I was late, but refusing my service by just having me beg and plead to join the remaining passengers and then refusing to look at me or give me any other explanation as to why I could not join the remaining party seemed to me like poor customer service. Yes, had the gates been closed and the plane door shut and she had told me that the flight was full and I had forfeited my seat, I would have completely understood the reasoning, but I have been on plenty of airlines before where people will try to rush the individuals out there as quickly as they can and try to be accommodating - because mistakes happen and people are sometimes short on time and trying so hard to rush - but, I guess I will have to send my business to those more accommodating and helpful airlines instead. (Side note, this has been my first EVER experience with running late to an airport. I am usually early to my flight gate, but I have heard these stories from friends and seen individuals in the airports as well as I have travelled.) I later found out that they told my sister they "don't page individuals or make the last call announcements to security because it causes chaos." I'm sorry, but isn't that the point of making last calls - for those that may be stuck in the long lines of security or the bathroom or wherever regardless of how early they may have arrived to help them know where their aircraft is in the boarding process? I fly frequently and in other airports I have been in, I am always hearing last calls and paging through the security line. Thanks for making me realize that I am actually wasting my money on your airline, as you may have "cheap flights" but with all crazy luggage fees and rude customer service? No thank you. I think I'll stick with Southwest - great customer service, great luggage policy, and classy people who will actually look at me when I'm having a problem or need something. read more

This is my second time booking through Allegiant Air, and I will Never do it again!!! On our first trip, we arrived at the desk with five minutes until check-in closed. Yes, cutting it close, but we had the app open with our confirmation number, and the info, all we needed was to be checked in, and have our boarding passes printed. Instead of doing that at the desk, we were told to go to the other end of the airport where they could scan the code on our email and we wouldn't need to print out a boarding pass. When we got there, they told us that no, we had to do it at the desk. We got back to the desk and there were five people standing behind the counter, talking and chatting. The girl who told us what to do the first time came to the desk again, and said that we were now too late, and that our place on the plane was now lost to us as a no-show. The plane wasn't leaving for an hour, we were right there, and the other 4 people were standing around chatting. They told us to call Customer Service to resolve the issue. There was nobody there that "could" do anything to help us board the plane in the next 55 minutes. We called Customer Service and were told that we could purchase another flight that would be going to our destination in two days. We had a funeral to be at the next morning so that wouldn't work. They told us that we could purchase a ticket in Vegas, drive there from Mesa, AZ, and if we got there in time we could fly home that day... but it would be cutting it close on time. That didn't sound like a very good idea. Customer Service was very clear that those were our only options... as we watched our plane just sitting there for about 40 more minutes before people even started to board. It left without us. We ended up having to rent a car and drive home. We lost the money we paid for that flight and then had to pay over $300 to rent a car... let's not even mention the gas. Super frustrating. I swore I'd never fly with Allegiant Air again and when I commented about it on my Facebook I heard several comments in reply from people who had also had terrible experiences and would never fly with them again. I ended up purchasing another ticket because the ticket price was too good to pass up. I purchased a ticket for $58 each way. I also purchased one checked bag for $40. A round trip ticket, luggage, and fees cost me $207 total. It ended up that plans changed and I needed to cancel my flight leaving in 8 days. I read that you could cancel your flight for a fee up to one week before your flight leaves. Ok, 8 days, that should be fine, you'd think. I called and was told that, no, you could change or cancel your flight up to one weeks After Purchasing the flight IF I'd bought whatever it is that allows me to make changes to my flight! So, now I have 3 choices... get on the plane anyway... can't. I can no show and lose the ticket... not optimal. Or get this, I can pay a fee of $75 EACH FLIGHT, to cancel!!! That's a total of $150 to cancel a total ticket cost of $207!!! If I had not opted for the one checked bag, I would have had to pay $150 to cancel a flight that cost me $116 plus fees!!!!! I was sure something could be done, as this was unreasonable. I thanked the person I was speaking to for doing their job, and said that I understood they were just telling me what they'd been taught. I asked to speak to a supervisor and was told that their policy is not to escalate calls, ie: this person was the only person I'd be talking to. I was appalled, and asked them if they really felt good about working for a company that so blatantly rips people off. She stated that she was following policy. Yeah, shady policy, and horrible customer service. I usually fly Southwest, and have been doing so for many years. These two times I tried Allegiant were on the hope of a good experience with an airport closer to home. I can say unequivocally that the price I pay for Southwest is so worth it for the customer service and peace of mind. I will never fly with Allegiant again, and I will tell anyone what a terrible idea it is if I ever hear that someone is thinking about going with them. I've never had an issue that went unresolved with Southwest... who can stand to lose one customer and anyone I talk to. This tiny company feels like a scam, and I'm going to be Shocked if they are still in business in five years. read more

Me and my family were avid Allegiant Airline customers going back and forth from my city to Vegas twice a year for years. I am happy to announce that I won't be fooled by this mediocre airline again. I've had two prior incidents which I called Allegiant without avail, but what happened yesterday to me and my family is despicable and I can't believe that this company's employees get away with it. This incident happened at McCarran Airport in Las Vegas gate A-14. As my family was boarding I made a huge mistake and gave my wife my carry on bag to get my cell phone from my pocket. (That's what started everything) The lady who checks your boarding pass before you board the plane who's name is Mary C. yelled at my wife for having two bags and pushed her aside. My sister told Mary C. To calm down and that she was being very rude. Her exclamation was "you know that if I don't want you to board, you won't board" with a smirk on her face. I couldn't believe what she said, not only did she assaulted my wife but threatened my sister because we said she was being rude. I told Mary C. That I could speak to a manager if she didn't let me on a plane, she replied "no you cannot" and I kept saying "yes I can because we haven't done anything wrong". Long story short she pulled me from the plane along with my whole family because we stood our ground. I immediately called for a manager who's name is Sarah and explained to her what happened she simply said if Mary C. doesn't feel you should board the plane you can't board. I explained again what happened and that we needed to go to work and that if she could at least let my family go. Sarah rolled her eyes and said there's nothing they could do, not really wanting to help at all. I demanded an answer on why she didn't let us board and she said that we were a risk and that we were holding the line. A real sad explanation, Mary C. simply went on a power trip and knew that she could get away with it. I wanted to confront her but she ignored me. I demanded to speak to whoever was in charge without avail, they said you can call customer service, which I did and guess what, after an hour they hung up on me. Allegiant doesn't have a complaint section or anyone to talk to in case of you encounter power trip employees or any other incidents. Their customer service is a joke as well as some of their employees, not all, but most. Allegiant airline employees act as such because they know that nothing is going to happen to them because who do we complain to, you guessed it, NOBODY. There's no one to help us you can spend hours on the phone and no one will help you. I'm not looking for my money back or any monetary funds, what I want is some sort of disciplinary action towards Mary C. because we did nothing wrong other than let her know that she was being rude. We actually enjoyed an extra day at Vegas, we flew back the next day with Allegiant. Lol. However, we had to pay for the hotel and taxi. You just don't treat people like that, it doesn't matter where you work. What if we didn't have any money and we had to stay at the airport and sleep there for the whole day because that lady was having a bad day. Think about that Allegiant, think about that. read more

Dear Allegiant Air Customer Service, I am writing to express my deep dissatisfaction and utter disappointment with the quality of service provided by Allegiant Air, an airline that I, unfortunately, had the misfortune of flying with recently. I must assert that in all my twenty flying experiences, nothing compares to the abysmal level of service and treatment I received from your airline. Allow me to elaborate on the various aspects that have led me to hold such a strong negative opinion of Allegiant Air. Firstly, I would like to address the sheer difficulty of getting in touch with a live person through your customer service phone line. It is an absolute nightmare. On one particularly frustrating occasion, I spent nearly two hours on hold, eagerly waiting for assistance, only to be met with the sheer audacity of having your customer service representative abruptly hang up on me. Such behavior is not only unprofessional but also utterly disrespectful to paying customers who are merely seeking resolution to their concerns. Additionally, I initially believed that your airline's rates were competitive and attractive. However, I was gravely mistaken. The hidden charges and exorbitant upcharges associated with Allegiant Air are beyond comprehension. Charging passengers for basic necessities, such as selecting their own seats, is both appalling and unprecedented in my flying experience. Furthermore, the fact that your airline charges for water, an essential beverage for maintaining hydration during flights, is simply unfathomable. Never in my previous flying experiences have I encountered such a blatant disregard for customer well-being and comfort. However, if I thought the upcharges were the worst part, the condition of the seats on Allegiant Air flights proved me wrong. The discomfort and lack of legroom were utterly unbearable. I found myself confined to a seat where my knees were practically pressed against my chest, causing immense physical discomfort and distress. It is inconceivable that an airline would subject its passengers to such cramped conditions, completely disregarding their comfort and well-being. To summarize, the combination of abysmal customer service, exorbitant upcharges, and cramped seating arrangements has left an indelible mark of dissatisfaction and frustration regarding my experience with Allegiant Air. The totality of these issues has unequivocally convinced me that I will never, under any circumstances, choose to fly with your airline again. I implore you to take my complaint seriously and address these concerns with utmost urgency. The manner in which Allegiant Air operates is unacceptable, and it is my sincere hope that you take immediate steps to rectify these issues and restore the faith of your disgruntled customers. I eagerly await a prompt and satisfactory resolution to this matter. Yours sincerely, read more

Dear Allegiant Air Customer Service, I am writing to express my deep dissatisfaction and utter disappointment with the quality of service provided by Allegiant Air, an airline that I, unfortunately, had the misfortune of flying with recently. I must assert that in all my twenty flying experiences, nothing compares to the abysmal level of service and treatment I received from your airline. Allow me to elaborate on the various aspects that have led me to hold such a strong negative opinion of Allegiant Air. Firstly, I would like to address the sheer difficulty of getting in touch with a live person through your customer service phone line. It is an absolute nightmare. On one particularly frustrating occasion, I spent nearly two hours on hold, eagerly waiting for assistance, only to be met with the sheer audacity of having your customer service representative abruptly hang up on me. Such behavior is not only unprofessional but also utterly disrespectful to paying customers who are merely seeking resolution to their concerns. Additionally, I initially believed that your airline's rates were competitive and attractive. However, I was gravely mistaken. The hidden charges and exorbitant upcharges associated with Allegiant Air are beyond comprehension. Charging passengers for basic necessities, such as selecting their own seats, is both appalling and unprecedented in my flying experience. Furthermore, the fact that your airline charges for water, an essential beverage for maintaining hydration during flights, is simply unfathomable. Never in my previous flying experiences have I encountered such a blatant disregard for customer well-being and comfort. However, if I thought the upcharges were the worst part, the condition of the seats on Allegiant Air flights proved me wrong. The discomfort and lack of legroom were utterly unbearable. I found myself confined to a seat where my knees were practically pressed against my chest, causing immense physical discomfort and distress. It is inconceivable that an airline would subject its passengers to such cramped conditions, completely disregarding their comfort and well-being. To summarize, the combination of abysmal customer service, exorbitant upcharges, and cramped seating arrangements has left an indelible mark of dissatisfaction and frustration regarding my experience with Allegiant Air. The totality of these issues has unequivocally convinced me that I will never, under any circumstances, choose to fly with your airline again. I implore you to take my complaint seriously and address these concerns with utmost urgency. The manner in which Allegiant Air operates is unacceptable, and it is my sincere hope that you take immediate steps to rectify these issues and restore the faith of your disgruntled customers. I eagerly await a prompt and satisfactory resolution to this matter. read more

When I fly Allegiant, I go in with ZERO expectations. That way I'm never disappointed, and that works pretty well for me. I've only used them for the prices, when they've been lower than the majors. But there's something you need to know about what happens when the flight is diverted to another city due to bad weather. I took the flight from Las Vegas to Indianapolis last Friday. There were severe t-storms in Indy and over the airport, something that takes place commonly in the spring and summer. All of the flights were being put in a holding pattern waiting for the storm to pass. Our MD-80 only had enough fuel to circle for 10 minutes before we had to look for another airport to land at. We ended up in Cincinnati. Bad weather diversion, it happens. Low on fuel because we've come all the way from the West, I get that too. Here's where the plot thickens. After we landed, we were deplaned so maintenance could service the plane (we were told to bring our belongings with us) and the mechanics apparently had to analyze a problem due to a lightning strike, also a common occurrence. We were kept in the dark for 2 hrs, not even a periodic announcement and apology from gate staff keeping us apprised, unlike the airline that starts with a D who always does so every 15 minutes. I went up to the lady standing at the podium and asked if the new departure time listed was the latest or what's going on. The proper cust svc answer experts teach is, I'm sorry but I don't know, but let me try to find out. This gate agent's reply? "I have NOOOOOOOO idea. My low fare must not have covered trained cust svc. Finally the gate supervisor announced that the flight had been canceled because the couldn't fix the problem. Ok. That happens sometimes too. But then, she announced that Allegiant isn't going to fly another plane in that night or the next day to take us back to Indpls, and we all have to find our way back there on our own. After much cajoling she spoke up and said that if we find a taxi or Uber or bus to get back, they'd reimburse our expenses, and for the remaining 5 hrs of the night they'd pay for up to $250 for a hotel if we found one. Fortunately I found an Uber to drive me and a fellow passenger back to the Ind airport. A somewhat humorous note, the gate sup refused to say any announcement until EVERYONE STOPPED RECORDING ON THEIR PHONES. Then, she spoke up. Lesson: if you're traveling where the summer (or winter) weather may be dicey, MAKE YOUR OWN CONTINGENCY PLANS, because Allegiant won't. read more

​​To connect with someone at Allegiant Air by phone for reservations and general inquiries, call 1 (877) 906-7691. This 24/7 toll-free customer support line provides real-time help with flight bookings, group booking, rebooking, reservation changes, cancellations, refund requests, and general travel inquiries. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! Read less read more

Nightmare Experience with Allegiant Airlines: A Review of Terrible Service I recently had the unfortunate experience of flying with Allegiant Airlines, and it was nothing short of a nightmare. From the moment we arrived at the airport, it was clear that this was going to be a disastrous journey. Despite arriving more than two hours early for our flight, there were no staff members at the ticketing counter, and the line was outrageously long, stretching out the door. In a panic, we tried calling Allegiant's customer care line for assistance, only to be met with rude and hostile customer service representatives who seemed more interested in blaming us for the situation rather than helping. It was abundantly clear that the fault lay squarely with the airline for not having enough staff to handle the volume of passengers. After what felt like an eternity of waiting, we were finally able to speak with a supervisor named Quinton, who was perhaps the most rude and dismissive person we encountered throughout this ordeal. Despite our pleas for assistance, Quinton callously informed us that the next available flight wouldn't be for another five days, leaving us stranded at the airport with our 5-month-old baby and all of our belongings, including our car seat and stroller, which were already on the plane. To add insult to injury, Allegiant initially claimed that they had loaner car seats and strollers available to help alleviate our situation. However, when we asked for them, suddenly they had nothing of the sort, leaving us completely helpless and at their mercy. In summary, our experience with Allegiant Airlines was an absolute nightmare. From the lack of staff at the ticketing counter to the abysmal customer service and the complete disregard for our well-being as passengers, it was by far the worst travel experience we have ever endured. I would strongly advise anyone considering flying with Allegiant to think twice and explore other options, unless they enjoy being treated with disrespect and left stranded at the airport. read more

At first glance Allegiant might be cheaper, but just wait until you pick you seat, add your baggage, or pay with a credit card. -Seat Selection Deepening on your seat selection standard (aisle, middle, window or exit row), Legroom+, or Giant Seats you can be looking at a fee ranging from $14-90. You can avoid these fees when you go with the unassigned seats option. When going this route, their system will assign you seats and there's no guarantee you will be sitting with others you may be traveling with. -Luggage Each 40lbs max/bag is $35 for a oneway trip. A majority of other airlines allow 50lbs max/bag and will even give you a discount for multiple bags. A standard carryon will run you $25 for a oneway trip. They do allow you to take a purse or backpack for NO additional cost, but that's ONLY if it fits under the seat. -Let's Pay If you want earn those points or miles and would like to use a credit card there's a fee for that too. When using a credit card expect to pay 3% of your total airfare cost. If you've added a car, hotel, or activities you can expect to pay an additional 3% to book it through Allegiant. Don't worry though, if you pay with a debit card it's FREE. Let's Fly So you went with the economy seats...expect to be cramped. Snack items or drinks are available inflight, but of course there's a fee. I'm really surprised they don't charge to use the lavatory. On time...I don't think so! DELAY! DELAY! DELAY! When flying from Las Vegas to Honolulu you would be better off flying Hawaiian airlines. They offer far more comfortable seating, even when in coach/economy seating. First checked 50lb bag is $35, second or third checked 50lb bag is $25. Have four checked bags and its $100 ($25/bag). Standard carryon is FREE! They will even give you snacks, drinks and a small meal all for NO additional cost. Flights were on-time! Super friendly staff from beginning to end. The price difference for a family of four was a whopping $264! In my opinion, that extra $ 264 is worth every nickel & dime. read more

Email I just sent Allegiant after being hung up on by a "support" representative is below. Like I say below, consistently delayed flights is one thing, rude and disrespectful service is another. I'm reading reviews to the right of my screen and apparently I'm not the only one. Looks like Chase C. had a near identical experience. Never thought I'd write a bad review. Hope Allegiant addresses this, as unlikely as that seems given their average 2 star reviews everywhere I look. My email: I can't believe I just waited 36 minutes to speak to a representative who then spoke to me for 6 minutes then promptly hung up on me. I'm... I don't know. Pretty unbelievable. I've been a pretty loyal customer for ~9 years. I have a flight planned for tomorrow and two booked for next week. I've dealt with the consistently delayed flights but I absolutely cannot deal with blatant disrespect and discourtesy. The last thing the agent said before hanging up on me was that the call was recorded and she's putting a note on my call I believe? I pray that call was recorded. The moment she answered she was an absolute jerk. I laughed and made a comment about the wait and she was unkind and rude. To then hang up on me is crossing the line. Please review that call and I hope I am reached out to and told that support like that has been taken care of. I really can't believe that just happened. Your prices are amazing, obviously, but if anything is going to drive someone to completely shun a company, it's treatment like I just received. Unbelievable. I've given good reviews to any friends that ask about Allegiant. Despite their shock that I use an airline with such a sour reputation. I always assure them that yes, it has its flaws, but it's well worth the price. I don't think rude, inconsiderate, and nasty treatment of customers is something I can brush off to those that ask. I'll be visiting Yelp and every website I can find to submit a review of the treatment I received today. Thank you for your time. read more

This is the main 'Allegiant Air customer service' (Toll Free) phone number: (877) 982-2011. It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN. read more