Hey yall, I think I'm DONE after my GOWILD pass expires in late September 2026.. because so far, 2 delayed flights longgggg delays, tonight's delay was instead of 9:45pm take off, we are now taking off at 1:55am... and my layover flight is canceled sooooo I had to go BUY an additional flight ticket for $380.. it was originally $480 but I had a flight voucher with Southwest.... And now I'm on a time crunch and have to get there on time to even make the flight and the worst part is, I won't get to where I was supposed to be on time either ... which I called in and said I'll be late but ima be like 2.5 hours late now... sooooo the good part is that frontier did give me a $100 voucher ... so they did make up for things... and I did use my Southwest $100 voucher but still the additional flight was $380 out of my pocket and still... I am just going to THUG it out lol I have a good feeling things will work itself out and if not I tired my best... let's see!! But wait I didn't even tell ya what frontier delay issue was... the dang AC unit wasn't working and maintenance only got 1 ac to work within that 3-4 delay.... Crazy!!! Only with this low budget airline! Any ways I did pay $25 for the flight with my go wild pass which cost $199 for 6 months of cheap flights... but mannnn... the last delay on my other flight was 6 hrs cuz they didn't wanna fly in bad weather.... Smh!!! Let's see how it goes man! My seat at the least is nice! It's in the front and I have a lot of space in front of me!! They said this flight will be 4 hrs 16 mins so let's see!!! We're taking off now at 1:55am.. hopefully get to the east coast by 8:30am... 9am.. read more

Frontier Airlines - Airlines Near Me - Las Vegas, Nevada

Frontier Airlines lost our checked luggage on our 10:45 flight from Las Vegas to Burbank on September 6, 2026, and they still cannot locate it. At check-in, the agent was extremely unprofessional and initially refused to give us our baggage receipt. Only after arguing with her for about five minutes did she finally provide it. When we arrived in Burbank, our luggage never appeared. Trying to get help has been a nightmare. Phone customer service has been unable to contact the Las Vegas office, and reaching a supervisor is nearly impossible. No one has provided useful information or taken responsibility. My luggage contained medication and other important personal belongings, making this situation especially serious and stressful. Frontier's baggage handling and customer service have been completely unacceptable. Based on this experience, I cannot recommend this airline. read more

Expedia may look like it has the lowest prices, but be careful. The advertised price often doesn't include all the extra costs. By the time you add baggage fees, seat selection, taxes, hotel resort fees, or rental car extras, the total can be much higher than expected. For example, Frontier Airlines may charge around $95 for a carry-on bag depending on when and how you pay for it. That fee isn't always obvious when you're first comparing prices, so what seems like a cheap flight can quickly become much more expensive. Before booking, always check the total cost--including baggage fees, cancellation policies, and any extra charges--and compare it with booking directly through the airline, hotel, or car rental company. Sometimes the "deal" isn't really a deal once all the fees are added. read more

I want to recognize a Frontier gate agent named Arrion (I believe that's how his name is spelled) for the outstanding customer service he provided on July 11 for the 7:00 a.m. flight from Las Vegas to Burbank. Unfortunately, I missed my flight by just a couple of minutes due to heavy TSA lines. I completely understood that once the aircraft door is closed, it cannot be reopened, and I took full responsibility for arriving too late. That was not Arrion's fault in any way. Even though he was dealing with several frustrated passengers who had also missed their flights, he remained calm, professional, and respectful. I watched him handle a very stressful situation with patience and courtesy, despite not always being treated kindly by some travelers. When it was my turn, Arrion immediately stepped in to help. He took the time to explain my options, helped me find another flight later that day, and made what could have been a very frustrating experience much easier to navigate. His kindness and willingness to help did not go unnoticed. Employees like Arrion are a great representation of Frontier Airlines. I hope this recognition reaches his supervisor because he truly deserves to be acknowledged for his professionalism and excellent customer service. Thank you, Arrion, for turning a stressful situation into a positive experience. read more

What the heck!???! I flew Frontier many years ago and thought it was okay with some caveat. This is my second time flying Frontier Airlines and now I know why. First off, they penny pinch you for EVERYTHING!!! They only allow a personal item no bigger than 18" and it must fit in the measure thing they have at the gates prior to boarding the aircraft. However, I was surprised there was leg room at my seat. I fall asleep very easily on flights so I was knocked out as soon as I got comfortable. My short flight from LAS to LAX was scheduled from 7:45a-9:03a. The passengers were inside and the aircraft was ready to go, but somehow we were on the tarmac 45 minutes after our scheduled departure. Oddly enough, we landed about 30 minutes after our scheduled arrival time. Some people on my flight had a connection to HOU and we were asked to stay seated so the passengers can get their flight. I would hate to be them. The staff referred to the passengers as customers and it didn't sound very welcoming. Since the flight is short there is no service. Also, something to consider time-wise while flying Frontier via LAX is that you will have to take ground transportation to get to/from terminal 1 where you will pick up your checked bags. read more

The app wasn't working for my family to check-in and the lady at the ticket counter was extremely unhelpful. When I'd got down to past 4 mins after an hour before our flight departure, the system wouldn't let us checkin at all. There-in comes the lady behind the counter to charge us an additional $25 per person just to check us in at the desk. Unbelievable service. We won't ever use them again. read more

I genuinely NEVER leave reviews. I literally had to download Yelp just to write this because that is how unbelievably angry the Frontier Airlines crew in Las Vegas made me. I have traveled with this SAME carry-on multiple times and have NEVER had an issue with it. Suddenly, today, Frontier decided that my bag was a problem and that I needed to pay for it. What I absolutely DO NOT understand or accept is the disgusting attitude and complete lack of professionalism from the employees working the gate. The woman pictured with this review was EXTREMELY rude, condescending, obnoxious, and completely unprofessional. So is the man Infact he's probably worse. There was also a male employee working with her whose name I unfortunately did not get, and his attitude was just as terrible. I will find it though. The way they spoke to and treated a paying customer was absolutely unacceptable. It happened to a couple of us who did not have any issues prior. This wasn't even just about the bag fee anymore. It was about how horribly the situation was handled. If your job involves dealing with the public, there is absolutely NO excuse for treating customers like they are stupid or like they're an inconvenience for asking questions about a charge they have NEVER been required to pay before. I was so angry after this interaction that I went out of my way to download Yelp just to document it. That's how bad this experience was. I will also be sharing my experience on TikTok because people deserve to know what kind of customer service they may encounter when flying Frontier out of Las Vegas. Frontier needs to seriously review the conduct of the employees working this gate. Employees who speak to customers this way should not be representing an airline. I sincerely hope management reviews what happened and takes appropriate action. I will NEVER fly Frontier Airlines again. Saving a little money on a ticket is absolutely NOT worth being treated like this. This was hands down one of the worst airline customer-service experiences I've ever had. read more

Frontier Airlines - Airlines Near Me - Las Vegas, Nevada

We had the worst airline experience we have ever had with Frontier. Our flight from Orlando was scheduled to leave at 9:36 PM on September 12. When we arrived at the gate around 6:30 PM, the board already showed a delay until around 11:00 PM, but the Frontier app still showed the flight as on time until about 9:10 PM. Had we known sooner, we would not have gone through security so early with three children under 10 and could have gotten them a proper meal. We were first told the delay was weather-related. Later, we were told there was no crew. We boarded around 10:30 PM, sat on a hot plane until close to midnight, and were then deplaned after learning the captain had timed out. The flight was eventually delayed until 6:00 AM. Throughout the night, Frontier provided almost no help. We were told they could not give passengers water. They sent $10 meal vouchers after nearly everything in the airport had closed. When I tried to use the voucher on the plane because there had been nowhere open to use it, I was told it was only valid inside the airport. My children had to sleep on airport chairs and the floor. My oldest cried because she was scared we were not going to get home. Their last substantial meal had been around 6:30 PM. Meanwhile, Frontier employees were sitting near the gate eating McDonald's while passengers were being told they could not even be given bottled water. We finally boarded around 5:40 AM. After arriving in Philadelphia, my husband still had to drive over an hour home on no sleep, and we were charged an additional day of airport parking because of the delay. After multiple calls and requests for a supervisor, Frontier offered a $500 travel voucher that has to be used within six months. In my opinion, that does not come close to making up for the way this situation was handled. I have filed a complaint with the U.S. Department of Transportation. I understand delays happen. What was unacceptable was the conflicting information, lack of communication, lack of basic care for stranded passengers, and the way families with young children were left to fend for themselves overnight. I would think very carefully before booking Frontier again, especially if traveling with children. read more

Honestly, I know everyone has complaints about this airline but I think it's fine. I always find direct flights. They're cheap. The staff is always been friendly and yes, it sucks that they don't give you anything for free at all, but I don't think people know that they give you at least a couple of water for free. read more

Frontier Airlines - The airplane - Airlines Near Me - Las Vegas, Nevada

I like Frontier airlines. The check in folks were helpful and the gate people were courteous and friendly. The flight was long, but uneventful. The stews were fine and came around a couple times for drinks and trash. Think they also provided earphones. read more

Frontier Airlines - Some of the shops - Airlines Near Me - Las Vegas, Nevada

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I want to give Frontier a good review, but it's rare that this airline is on time! Again today the flight was delayed. I guess you get what you pay for? But this flight from Ontario to Vegas and back was not cheap! Well I just hope we are still flying out of this gate! I'm just glad I don't have a connecting flight! read more

Frontier Airlines - Sitting here at the airport (Frontier Airlines) - Airlines Near Me - Las Vegas, Nevada

The worst EVER. Will never fly on them again. You have to pay for every little thing. Flight delayed 2 hours. I had paid for a seat with overhead space included in these seats, and there was no space. Had to go way beyond my row to put my bag up. I know there there are more important things in life, but hell it was the principal. I paid and was not accommodated. If I could have given less than a 1 I would have. read more

Frontier airlines is the absolute worst. I was in mid-check in when the employee told me we reached within one hour of my flight and I could no longer check in. I was good before, but while she was spending the 5 minutes to check my bag, we went under one hour. They literally canceled my flight mid-check in. I had to purchase a last second flight with southwest airlines for $400. Never fly Frontier airlines. F Frontier airlines. read more

"Survived the Budget Airline Gauntlet--And Would Do It Again (Kind Of)" Okay, I get it now-all the memes and horror stories about this airline make sense. We booked the famous $99 special, which, after hidden fees, surprise charges, and what I assume was a convenience tax for breathing air on board, cost about the same as a small used car. Expectations were low. I'm talking "spending the night at a Greyhound station" low. The South Terminal in Austin? Let's just say if airports were siblings, this one would be the forgotten middle child who lives in the garage. It deserves its own Yelp therapy session. But THEN... a miracle. I upgraded to the emergency exit row-extra leg room for a "big-boned, charmingly husky" gentleman like myself-and it was glorious. The armrests actually went up, which made all the difference. Suddenly I wasn't wedged in like a Tetris piece. For that alone, this airline earned a little sliver of my loyalty. Yes, the seats were still uncomfortable (my backside hasn't spoken to me since), and one flight attendant had the kind of attitude that said, "I'd rather be literally anywhere else than serving you pretzels at 30,000 feet," but you know what? The flight was smooth, I got there on time, and my knees weren't crying by the end of it. Bottom line: If you're mentally prepared to fight for every inch of comfort and emotionally ready to be judged by gate agents, it's actually not bad. I'd fly with them again over other budget airlines--at least here, the pain came with extra legroom. read more

Frontier Airlines - Vegas Baby! - Airlines Near Me - Las Vegas, Nevada

I should have listened to other Yelpers I trust on here, like Ralphus, before ever booking with Frontier Airlines. Had I read those reviews first, I would have saved myself from one of the most frustrating and embarrassing travel experiences I've had in years. I honestly didn't think there could be an airline worse than Southwest Airlines. I thought that was as close to bottom-of-the-barrel as it gets. I was wrong. Frontier somehow manages to go below that. This was my first time flying Frontier, Tampa to Denver, with a return back to Tampa. On the outbound flight, we boarded and then sat on the runway for 45 minutes, immediately putting us behind and causing connection issues for a lot of passengers. Many people missed their flights. Then, after finally taking off, we were told there was a medical emergency. A young man became seriously unwell, and the plane had to turn around and go back to Tampa. That alone pushed us to about an hour and a half late. During all of this, the cabin was freezing, and there was no water, no food, no Wi-Fi, nothing. You're just sitting there, uncomfortable and stuck. But the part that really crossed the line for me was the baggage situation. I specifically purchased the Frontier "Business" bundle because it stated two checked bags at 50 lbs each. Not 40. Fifty pounds each. That was the whole reason I paid for it. At the airport, the check-in clerk made me take 18 pounds out of my bags anyway and kept pushing me to get them closer to 40 lbs each. I'm standing there like... what exactly did I pay for? It made no sense. What that turned into was complete chaos. Nearly three-quarters of my belongings ended up out of my luggage and in my hands. I was walking through the airport carrying a loose, messy pile of clothing, trying to juggle everything while also dealing with a roller bag. I dropped things more than once. There was no way to hold it all together. It was awkward, stressful, and honestly ridiculous. And people noticed. Other travelers were watching me struggle, and you could see the sympathy on their faces. That part really got to me. It was embarrassing. You don't expect to be walking through an airport like that after paying for a bundle that was supposed to make things easier, not harder. That moment changed how I feel about traveling. I ended up getting rid of my roller bags during the trip and switching to duffel bags and a cart just so I never have to deal with something like that again. Travel used to be easy for me. I had a system that worked. Now every time I go near a baggage scale, I'm going to be wondering if I'm about to get thrown into another mess like that. I have a massive issue with how this was handled, and I'm not going to forget this experience anytime soon. At this point, Frontier is my airline of last resort. If no other airline can book my exact itinerary at the exact time I need, then maybe I'll fly Frontier... when hell freezes over. Frontier showed me the worst side of air travel, and I will go out of my way to avoid them going forward. read more

These guys are terrible when it comes to boarding their planes with your "personal item" which in most cases is a back pack. They intentionally make the allowed size of your personal item smaller than most back packs and then literally flag every single person in line and make them "size up" their personal items. Most of course are slightly larger than their "allowed size" so they make every person pay an extra $79 to purchase a carry-on otherwise they don't let you on the plane. Going forward I'll just pay an extra $50 for a better airline that doesn't scam you out of money than allow these guys to extort additional $$ hundreds of dollars that you were not expecting to pay.....because you try to board their plane with your backpack. Good luck with your business model Frontier. I'm done with you guys read more

Frontier Airlines - Your carry on won't fit into the carry-on bin as a measure and your personal item will not fit into the personal item bin. - Airlines Near Me - Las Vegas, Nevada

My flight wasn't just delayed. it was emotionally delayed. The departure time kept changing bro was edging takeoff and the best part? The complete lack of information. I had enough time to reflect on my life choices, learn a new hobby, and consider walking to my destination Would I book again? yes. Only if I clear my schedule for the next 48-72 business days service is so bad i want to give you a zero. but that's not possible so i give you a one. thank you for teaching me patience I didn't ask for. read more

Frontier Airlines - me - Airlines Near Me - Las Vegas, Nevada

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I missed my flight today because Frontier changed the Gate number and didn't update it on their app. The only solution they offered was for me to purchase another ticket even though I wasn't informed of the changes. I purchased a round trip ticket and ask if I could get credit for the return ticket and was told there would be a cancellation fee $129. Today's experience has let me know that it doesn't pay to use a lesser airline. I will definitely not use Frontier Airlines again. Actually they deserve a zero. read more

I came here to catch a flight to Burbank. Should have been routine. Was there 2 hours early its was morning. I like to use the lounges so it's not really time wasted. However, the app wouldn't let me check in. Normally you just press a few buttons and bingo you're in and ready to go. This day I was in for many surprises, I went to check in at the Frontier flight desk and Mohammed informed me that the flight had been over-booked. But over 28 people. That those people were already in the airport and because of that I couldn't be given a boarding pass. In these situations where it's clearly the airline's fault you're just complimentary rebooked and that's that. I don't know is my man was in a bad mood or just didn't like me but he straight up had disdain for me. I had a veteran's hat on and he just kept staring at it and then giving me a dirty look. Then he charged me to rebook my flight. My flight I had booked over a month ago. That they overbooked which bummed me out. Long story short, I ended up renting a car because the delay was so long. I got to my destination in 3 and a half ours instead of waiting till midnight. The airline didn't even refund my ticket or booking fee. Overall a horrible experience read more

Frontier Airlines - These people are the worse - Airlines Near Me - Las Vegas, Nevada

If you're flying to or from Las Vegas and thinking this airline will save you money, don't. This was hands-down the worst travel experience I've ever had. The ticket was cheap... until it wasn't. By the time I checked in, I was charged for: * A carry-on * A checked bag * Seat selection * "Oversized" bag fees (for a perfectly normal suitcase) * Gate fees that somehow cost MORE than paying online I paid more in baggage fees than the actual flight. Complete bait-and-switch. Customer service was nonexistent. Staff were rude, dismissive, and acted like passengers were an inconvenience. When my bag didn't arrive in Las Vegas, I was told to "check back tomorrow" with zero accountability or apology. No updates. No help. Just attitude. The policies are intentionally confusing, clearly designed to trap people at the airport when they have no choice but to pay. Families, elderly travelers, first-time flyers--everyone around me was shocked at the extra charges. This airline turns travel into a stressful, humiliating experience. You're not treated like a customer--you're treated like a walking wallet. Save yourself the headache. Pay a little more upfront and fly literally ANY other airline. Vegas is supposed to be fun--this airline ruins the trip before it even starts. read more

Frontier Airlines - Airlines Near Me - Las Vegas, Nevada

The young lady at the gate checked everyone's bags when they were clearly fitting under the chair. They were behind schedule rushed the customers to board the plane. They were gonna close the gate before we were all on board due to their own inability to keep on schedule. They were gonna charge me a additional 300$ to switch flights for a flight that cost 270$ all due to a simple error. The ladies at the gate were irritable and unprofessional, I travel often I have not had an experience like today before. It was terrible if 0-1/2 was a option that's what they would be getting. To end on a good note. The team working on the plane did a exceptional job read more

It's 107 degrees and they made us sat on the plane. I feel like I'm am going to pass out it's so hot . This is definitely a major health hazard. read more

Frontier Airlines - Me almost passing out from heat exhaustion. Don't use this airline! Not safe!!! - Airlines Near Me - Las Vegas, Nevada

Terrible service, English is a second language and it took 40 minutes to make a reservation on the phone because their website is terrible also! We will see how everything goes when we go to airport. They may want to invest in people that speak English for their customers in the USA. read more

DO NOT FLY with Frontier. Terrible customer service (you can tell they have training to straight face and ignore people rather than training to help people) and terrible bag policies. It was terrible to see them take advantage of so many people for money. I watched in shock. Charging older women because they have a small purse; sad treatment. Only book if you are traveling with nothing because they are looking to screw you over. Again, only book if traveling with nothing. Personally, I'll never fly with them again. read more

F@@k Frontier Airlines... flight was booked and paid for... $15 cheaper than the United Flights same time so figured I would give them a try... go to check in and have to pay $75 per check on bag??? Times three passengers... Would have been a lot cheaper to fly with a better airline!!! read more

Worst airline ever. Canceled our original flight with zero notification. Everyone sitting at the gate was shocked. Flying home today and delayed again because there are no crew members. Don't use Frontier. read more

My experience with Frontier has been one of the most frustrating travel experiences I've ever had, and even a month later, I'm still trying to get the situation resolved. My flight from DFW to LAS was delayed three separate times. My original boarding time was 10:59 p.m., but I kept receiving notifications pushing it back until approximately 12:30 a.m. Because the Frontier app has proven unreliable in the past, I called customer service to verify the correct arrival time. I was specifically instructed to arrive at the airport by 11:30 p.m. When I arrived, TSA at Terminal E was completely closed. There were no notifications, no announcements, no Frontier employees, and no security personnel. The airport felt abandoned. The only people I saw were a floor maintenance worker and another employee taking out the trash. Naturally, I became concerned and called Frontier for assistance. My calls were disconnected twice. I eventually found a small group of confused passengers who were also trying to figure out what was happening. We were told to take the airport shuttle to Terminal D because TSA was supposedly still open there. After boarding the shuttle, the driver apologized and informed us that TSA at Terminal D was also closed. He didn't understand why passengers were being directed there. At that point, it made no sense to me either, especially since my flight was departing from Terminal E. By the time we arrived, my flight was already boarding. We spoke with two airport employees assisting wheelchair passengers, and they kindly explained that this type of situation is usually caused by poor communication between the airline and the airport. Four of us then made our way to the Frontier ticket counter, where complete chaos was unfolding. The line was extremely long, passengers were understandably upset, and the employees showed little empathy. Several employees repeatedly told customers that the situation "wasn't their problem," that they "just worked for Frontier," and that they were already overdue to go home. So were we. Out of the entire group, only one passenger received hotel and meal vouchers. The rest of us were told there were none available. I was stranded in Texas--hundreds of miles from home--and at approximately 2:00 a.m. I was informed that the next available flight wasn't until 4:00 p.m. the following afternoon. To make matters worse, the replacement itinerary included a two-hour layover in St. Louis, turning what is normally a 2 1/2- to 3-hour flight into approximately 7 1/2 hours of travel. The consequences extended far beyond the inconvenience of a delayed flight. My job is client-based, and this was the second time I had either been late or forced to reschedule appointments because of Frontier. I came dangerously close to losing my job. I also had to pay for additional parking time at LAS Airport--an expense I was told would not be reimbursed. Since then, I've exchanged numerous emails with Frontier, only to receive essentially the same response: an apology followed by a statement that there is nothing more they can do. That response is simply unacceptable. read more

LAS to ATL flight. Slightly delayed waiting for pilots, sitting here on the runway currently. read more

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First time I ever flew frontier - and I've flown hundreds and hundreds of times. Most important to me is we were 45 minutes early to my destination and we were on time coming home. The planes were fine. Checking in my bag bag went super smooth. They didn't beat up my luggage. The seats are extremely uncomfortable. I notice they don't have much padding. They nickel and dime for EVERYTHING with this airline. God forbid you want a paper boarding pass it will cost you $25 for that small piece of paper. Just fyi. Everything has a separate cost. However I will definately fly them again since they have a nonstop flight through to Philadelphia. Also- the flight attendants on the way back home worked very hard. Overall not a bad experience. read more

It's operating from the same sprite of the late sprite airlines!!!! Sale you a cheap flight and take advantage of the customers with outrageous baggage fees, it's inconceivable to separate a traveler from luggage whether it's Louis Vuitton or trash bags, people traveling have luggage and the industry understand this fact. And took the public down the slippery slope of charging extra for bags but Frontier takes it to a deeper level of low!!! People stop flying this airline they have no respect for you as a customer they are blatantly ripping you off think about it you buy a ticket for $240. You can't carry any bags unless it's a backpack because they're charging you $79 for the first bag that's double what the other Airlines charge and if you want to carry on a bag that's another $99 if you bought a ticket on Delta, American, or United for $400 it ultimately will average out to be about the same price and the service is so much more professional and customer service is three times better frontier has no customer service. They are a joke and the sad part about it. Is people with the resources to push back on these people with the shenanigans that they're pulling don't fly this airline and they know it. This is kind of like your greyhound of airline travel. They know the people that normally choose them don't have the resources to push back and so they exploite them. You're better off buying a ticket on United, Delta or some of the other carriers. Let these folks fall by the wayside like spirit Airlines because they have that same spirit and bad karma coming for them trust and believe! My first flight on the and the last!! read more

Frontier Airlines - All the fees I was out of for bags and the carry on was a back pack that should've been a personal item! - Airlines Near Me - Las Vegas, Nevada

Baggage Fees and Baggage Sizes are Ridiculous, and by the way your Seats are Hard as Rocks! You have lost two customers + everyone I know. If there was a half star rating I would have selected it. I wish I could speak to the current CEO... Frontier, this is your rating read more

Frontier Airlines - Gate changed to E9 right before boarding time - Airlines Near Me - Las Vegas, Nevada

The worst customer service from the ticket agents to the flight attendants and the worst airlines I have ever been on ! Never again!!!!

I had a better experience flying with Frontier thanks to using their app and speaking with a customer service specialist. Before you fly, be sure to read all their fine print, check the TSA wait times for your airport, and plan accordingly. I'd recommend getting to the airport 2 hours ahead of time and give you time if you have to connect to a tram or shuttle bus to get to your gate or connecting flight. Check in with the airport staff and ask questions! Sometimes they make changes to their flight and don't update it or let you know with enough anticipation. If there are ever delays, expect to be at the airport for 2-3 hours. Plan accordingly! They charge for snacks and any refreshments (alcoholic, non-alcoholic, tea, coffee, water). read more

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Early this morning, we went to the front desk to check in. My husband asked a male staff member for assistance; the man was incredibly arrogant, stating that we had to use the QR code system. He said he could help us personally but would charge a fee of 25 yuan per person, and he insisted we couldn't use the other check-in counters or self-service kiosks. When my husband asked for his name, he refused to give it and rudely demanded to know my husband's name instead. His attitude was appalling. I eventually went to a different counter, where a female staff member helped us complete the check-in. On top of that, they charged 80 yuan per piece for carry-on luggage. After clearing security, we asked a female staff member at the gate some questions about the luggage; she was also unpleasant and unsmiling, acting as if I were imposing on her. I feel the staff really need customer service training. It's one thing to charge high fees for luggage, but it's unacceptable to be subjected to poor service and what felt like deceptive practices for no reason. Although my English isn't perfect, I understood enough to know what was going on. I had intended to file a complaint, but decided against it since this was our first time visiting. read more

Horrible company that has no care for its customers. Fails to do the only thing they do for business. U friendly staff, multiple delays and cancellations. Avoid this airline, even if it's a last resort read more

Subject: Complaint Regarding Frontier Airlines Customer Treatment and Onboard Incident I am submitting this complaint regarding my travel under Frontier Airlines confirmation code THN1TW. My original itinerary was booked as nonstop flights. Prior to travel, Frontier changed both directions of my trip to connecting flights, significantly altering my travel plans. While this was frustrating, the primary reason for my complaint involves what occurred onboard during the trip. I selected specific seats through Frontier's Economy Bundle because I experience anxiety when flying and prefer sitting in the back of the aircraft. During my trip, I was involuntarily moved from seats that I had selected. On one flight, I was directed by airline personnel to sit in a different seat. This resulted in a confrontation with another passenger who believed I was occupying her assigned seat. The situation became extremely uncomfortable and stressful. From my perspective, the conflict arose because of how the seat reassignment was handled. I do not believe I should have been placed in that situation as a passenger following crew instructions. I was also disappointed by the overall handling of my concerns after the trip. When I contacted Frontier, my complaint repeatedly appeared to be treated as a request for a refund due to flight changes rather than a complaint about the onboard incident, seat reassignments, and resulting passenger conflict. After escalating the matter, Frontier ultimately offered a $50 voucher valid for 90 days. In addition to my concerns regarding the seat reassignments and onboard handling of the incident, I was left questioning whether I was treated fairly and consistently throughout the travel experience. While I cannot conclusively determine the motivations behind the actions taken, I believe the circumstances warrant review. I respectfully request that this matter be reviewed, including the seat reassignments, onboard handling of the passenger confrontation, and the overall treatment I received during my travel. Thank you for your time and consideration. read more

This is the worst airline I've ever used. They cancelled our flights last minute and left us to find a new flight. I booked with them again and they charged me a $100 cancellation fee. read more

They suck. Flight attendants were rude, and sassy, and when there was a large group of people talking so loud and obnoxious when my dad and another person in our row were trying to sleep, as well as half the plane, they didn't ask them to stop. No, they heated up the conversation and made matters worse. Delayed for about an hour. When I was heading to the toilet, I asked the attendant there if the stall was empty and she said "no" rudely and snapping, but luckily there was a person there waiting to go back and they said yes. Not only were they rude about it, they were showing me sarcasm and grumpiness. This was the crew from Orlando and Philadelphia on the way to Vegas btw. Hopefully my next Frontier flight experience will be better. read more

The website has a sloppy and confusing interface. When selecting your flight, it refreshes your selection to the highest-price option. I had to wrestle with it to switch it back. Prior to my recent trip, Frontier Airlines emailed me an offer to change my carry-on to a check-in because they anticipated that the overhead bins would not have enough room for the number of passengers. The trip was poised to arrive earlier than scheduled. However, just as the plan was preparing to takeoff, the pilot announced that there was a high-pitched sound coming from the engine. So, he decided to drive the plane back to the gate for inspection. I appreciate his taking that precaution. We had to unboard the plane, then board a new one at a close-by gate. This resulted in a two-hour delay. During its descent to the Denver airport, the flight attendants shifted into salesperson mode, and used the PA system for a shameless plug of their credit card. They proceeded to use pressure sales tactics, including sense of urgency, to get as many people as possible to complete a handwritten credit card application. As a backup, they explained how to go online and apply. It's no surprise that Frontier Airlines is currently ranked last out of the 13 airlines rated by Consumer Reports. read more

Unfortunately, my experience with Frontier Airlines was very disappointing. We arrived at the gate only two minutes after the scheduled departure time and were standing directly in front of the gate while the agent was closing it. Despite the minimal delay, we were denied boarding with no flexibility or consideration. What makes this even more frustrating is that on our return flight to San Francisco, scheduled for 10:45 a.m. with a gate closure time of 10:25 a.m., the flight was delayed. This highlights the inconsistency, as Frontier flights are often delayed rather than departing early. Given this pattern, it was difficult to understand why such a rigid decision was made when a small accommodation could have avoided significant inconvenience. While delays can happen, customer service and reasonable judgment matter. Unfortunately, this experience reflected a lack of both. read more