Oh my Gosh, didn't realize that I hadn't even written a review for this airline. This review is for 4.5 stars. Excellent Service. The flight attendants and the entire staff is top-notch. We used this Airline all eleven times. Located at Terminal 3 at Harry Reid International Airport in Las Vegas. Hubby and I have been to the islands of Hawaii, Oahu- ten times and Maui- for our honeymoon- once, a total of eleven times. Our son was really small, but he's been to Oahu twice. We went with my mother-in-law and her husband to Oahu once. And we also went with a couple of friends to Oahu once too. The first time, in 2004, we didn't know anything about it, we didn't use the Red Eye, so we missed on almost the entire first day because we arrived at 2 or 3 pm-ish. From the 2nd trip on, we always flew on the Red Eye. Always had a good meal, but it was late. Started using sleep aids so we missed out on those, but I think that rest was more important. Every flight attendant extended the Aloha Spirit to every visitor, they are all smiling, are all very nice, as well as very helpful. I think that one year we got a logo freebie bag, which we still use and have to this day. To date, I believe that these flight attendants have the best demeanor. The luggage policy was one bag checked for free, weight limit of 55 pounds, unless that has changed. But please do check the website. The website is user-friendly. You can book your trip using their site. You can also check your miles. On the Rewards Program, recently, the airline eliminated losing your miles. I currently have enough to book a one way flight for free. This would be the second time, that I earned this as a Rewards member. Hubby became a member after I did, but he lost his miles. Not so good. read more

Well hawn airlines would always be my airline to travel. But because the federal shutdown the trip coming home was a tried one. Waiting to take off was the pits. We were waiting to leave but sat on the tarmac for nearly 2 hours. Then moving alittle then waited. The pilot announced that due to the thunderstorm up ahead is slowing us down for take off. Come on now just say we have to wait for air traffic controllers because short hand it. We all know but don't make excuses. But finally leaving and arriving in Honolulu was 1230am when we was supposed be arriving at 1030am. Oh well what can we say. Hopefully they settle and get back to normal. read more

It seemed very strange that everyone in front of me in line Could change their seat except when I got to front she abruptly said no you can't change! She didn't give any other options like paying extra and seemed rude. Very surprised because it is my first time flying Hawaiian. I also paid over 700 for rt from Vegas to Maui. Doesn't seem like a cheap flight. Guess I'll stick with southwest airlines next time! read more

Recently flew to Hawaii to visit a friend- this is my 4th time flying with Hawaiian Airlines... My departure and returning flight were both on time with no delays. The staff at the terminal counter, along with staff on the plane, were all quick and worked effectively together. Everyone I encountered was very friendly, helpful and willing. Everybody had a smile on their face and upbeat attitude. The plane/flight itself was super smooth. No complaints at all. The plane was clean, spacious seating, good snack/drink options and they provide a complimentary light lunch option. All in all- great experience and I will be using this airline again when returning to Hawaii! read more

First time flying with Hawaiian in nearly 11 years was very interesting, to say the least. Most of it wasn't the airlines fault. (+) Flew from HNL to LAS in a direct flight. Flight was on time, seats were moderately comfortable, and there was entertainment in the headrests. I love when you have entertainment in the headrests! It can really make those 5-6 hours go a bit faster! (+) Warm snack in the middle of the flight wasn't bad at all! It was like a cheesed up hot pocket or something. It was pretty good though! (-) If you want to HEAR any of that entertainment in the headrest you will need to purchase a headset. If you bring a pair it will NOT fit in the socket. Kinda cheap and dirty. (-) Not the airlines fault but, holy crap, what an interesting flight! For starters, someone had a serious medical episode on the plane and they were calling for anyone with a medical background. It seems like the person pulled through okay (Thank goodness). In the general vicinity of our seats there were no less than 4 (count then slowly 1, 2, 3, 4) screaming and chatty babies. They were pretty relentless too. One of them kept calling me "dada" while Mom sheepishly pulled him back ("Ummm, come here honey"). After that someone got busted smoking in the lavatory! Holy crap people, I just want to go home! I would still fly with them again if given the opportunity. 3 stars. read more

Hawaiian Airlines - The Strip! - Airlines Near Me - Las Vegas, Nevada

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EVERY and i mean EVERY flight we've been flying on since the merger with Alaska has been delayed. What is the problem? Fix your planes, fix your scheduling, fix thos mess or we will abandon you and your now worthless airline. Such a mess and I say this like every other angry flyer that you will lose. Just a worthless merger that resulted in one of the most on time Airlines now being constantly delayed. Fix this mess or lose us as customers. Sl read more

Johanna Elliot is very helpful and was very patient helping not just us but everyone from that flight that came from Honolulu... I recommend you guys promote her to a supervisor because she is very well fit for the position... she made everything better. Hopefully next time only with Hawaiian air and I ran into her you guys should've promoted her by then. read more

Welcome to Las Vegas... Traveling through Vacations Hawaii is not through Hawaiian Airlines as in the past was a charter flight is a huge major difference for sure as I do love flying Hawaiian vessel though because they're still in control with the seating getting the choices was a huge negative for me. Checking in was in a separate area and not the through the traditional Hawaiian Airlines area so if you don't know finding the area which I saw many was confused and with some issues Hawaiian had at another gate the assigned agent wasn't able to make it to check us in as the alternate came as I told her how grateful we were did it with the best possible tone though felt that it was forced. Finding out our gate was the horror as well as it's FAR not far but FAAAAAR! The walk was quite insane and felt like I got the grand tour of the airport only to see that we were at the old section that I remember being at decades and decades ago where the Wiki Wiki shuttle would pick us up to take us to the baggage claim which shows actually how far this area was is quite horrific and with that they took my mom's wheelchair cause they didn't have enough was quite upsetting as she waited for me while I check us in, the Vacations Hawaii staff was wonderful but Hawaiian was just a hot mess. read more

Flexibility in customer service and support. Too rigid and structured to maximally make the customer work for changes and maximally make he customer spend for changes. Good for business, bad for reputation. The give "refund credit. Hopefully they'll learn something from Alaskan airlines management. Secondly their air cargo is completely messed up. They said 26 out of 50 boxes arrived and that less than half of the other boxes are missing. They couldn't figure it out. Luckily it was a small enough area the employees found it. And when I asked to speak to a manager the person got all smart and was like "sure" and put this foreign Indian person on the phone. Anyway I got charged for a false movement by the trucking carrier of the air cargo and my wife almost got stuck in Japan bc they won't change her name to her passport name. Luckily we are able to afford another ticket. Last minute expense and minor refund they're giving. If we didn't have money we would be on the phone all day fighting or my wife would be stuck here. read more

Is it a prerequisite to be unprofessional to work for this company? Started from check in, first and only ones in queue. No other customers being helped, only agents talking amongst each other. Finally after they were done laughing, they noticed we were waiting and waved us forward. During check in no apology or even a greeting, they just continued with their story of some show they watched. At the terminal there were announcements due to weather our flight was delayed. Nobody to blame, but overhearing agents in the back cheering hoping it gets delayed further is totally unacceptable. Fast forward after flight delayed twice, then cancelled. Reclaimed our baggage, and proceeded to return to check in. Walked to the first agent at the counter, but was immediately told they weren't open. I politely explained our flight was cancelled and rebooked the following flight. Was again told they weren't open, but with attitude. So I replied ok thanks in the agent's same tone and turned around. Only after walking away agent spoke in a professional manner. One of the worst feelings. Approached someone with respect, but responds to you with attitude. If I was to respond how I truly wanted, I would have gotten escorted out the airport. read more

The best flying experience I had round trip. Everything was great from the on time flight to the smooth ride to the hot sandwiches, sweet snack and rounds of water for our 6 hour flight. Some family flew southwest and United didn't even get a small meal for the 6 hour flight. Will definitely travel with them again. read more

Others on my flight last night may not agree but the ticket agents and flight attendants in Vegas are great! Our flight was delayed and they managed to give us the bad news and our options with an apology and a smile being professional the entire time. I truly appreciated that. The next day we returned to get on the plane 12 hours later and the same ticket agents were working, listening to the whining with another apology. My only suggestions would be if they could have messaged us 1 1/2 hours earlier, I could have kept my car. Would have been a lot easier and less painful than paying nearly $60 for a taxi ride. However I understand there are rules about how long a pilot can work and do their equipment inspection too. A lot of us went back to our room that we already paid for. Some took advantage of their vouchers and tried the South Point Hotel. read more

Let's start out by saying this is such an amazing airline! With everything that is happening in Maui right now the customer service is still top notch. I booked a flight with Hawaiian Airlines awhile ago. Since the fires I went online to locate my reservation and couldn't find it. I spoke with someone over the phone and they stated my flight had been cancelled. I had no idea. He said due to us no longer flying at that time we have cancelled the flight. No refund originally issued when this happened. I explained to him I am in a wedding next week and I have to be there as they are not cancelling it. He provided me with all of our options. They ended up rebooking us. The reason for 4 stars is because they cancelled it without a heads up. But if you need to fly to Hawaii I recommend using this airline!! read more

6-30-2021 Located at McCarran Airport in Vegas Hawaiian Airlines was open for business and allowed her passengers to check in about 4:45 a.m. for a 7 a.m. flight from Vegas to Maui. We returned the rent a car and caught the shuttle to the terminal. It was still early so we grabbed some seats to wait. Across from me, the cutest kid was by himself with a peaceful look of contentment, fast asleep. All of a sudden people were coming out of the woodwork at the same time and formed a line to check in. We were told the flight was delayed 15 minutes. Since there was time we started walking to the gate and hubs spots a sale sign. He knows I like bling so he convinces me to go in. BIG mistake!!! I ended up getting a total of 3 digit figures. Good thing we had only our backpacks to board so another carryon was not a problem. We took the QR codes on our phones and stood at the counter to get our green bands. Luckily the Safe Travels had just changed so that passengers vaccinated in Hawaii could avoid the negative Covid testing before flight time eliminating the 10 day quarantine. It will get even better once July 8, 2021 arrives so even passengers vaccinated elsewhere can bypass the same. Great timing as our daughter arrives during that time. Unfortunately there was an issue with catering which further delayed the flight. Even with this mishap we took off smoothly, no turbulence during the flight. The complimentary meal service and beverage commenced. Due to the plane's configuration you needed to download the Hawaiian In flight entertainment. The app lets you check the status of the flight, the standby list and during the flight the time left til you reach your destination. It was good to get a nice hot sandwich and beverage then most passengers zonked out for the major portion of the flight as most of us woke up way before sunrise. Once we reached our final destination, our luggage arrived with everyone else's even though the connecting flight time line was close. We had to hoof it to the next gate but made it with time to spare. Mahalo Hawaiian. We had a really courteous flight crew from Vegas to Maui. We were in row 17 on both flights. read more

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There is so much to cover on this trip and some preconceived thoughts. Before the pandemic, I had flown inter-island and was stressful when flights were cancelled and having to wait another two hours. During this pandemic, airlines stewards, stewardess, gate employees have been friendlier all around. It's very important to have patience with disabled and elderly. They explain things thoroughly and encourage hydration and safety during flight. You can ask for free extra snacks...Fritos. But they encourage to ask for refreshments and have Sprite Zero!!! Whether boarding or deplaning, they help you with your items. Some really interact with you. I had their chicken barbecue and a new chicken pesto sandwiches. Both are decent, free with a snack, and a drink. If you want fancy snacks, $5 and up...like theater prices. Your first luggage is $30...depending if you're part of their clubs and which, 2-3 luggage free. But other than that, I'm home! read more

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The counter at the airport is closed while all other airlines are opened. No sign indicating what time they plan on opening. Asked a close by airlines and they said HA usually open a couple of hours before the next departure. Was hoping to check-in our bags early so we can browse around the airport, and have a nice sit down lunch. Update: boarding is at 4:30, and they opened the counter and kiosks at 3:15ish, the line was super long! I usually like to avoid the stress of being pressed for time so I arrive early. But thanks to HA, not only was I starting to panic, but I got held up at TSA and they had to manually check my carry on items and it took an extra half hour. So unacceptable HA!!!! You folks need to consider the extra time it might take to get through TSA and for the folks that don't like having to rush to the tran and to the gate! read more

First time flying with Hawaiian airlines . I usually fly Delta or American, but wanted a short direct flight to hnl from las. The customer service was great, and kind I give a 10. The service, clean plane and the fact that it is a direct flight and short would be the reason why I would book with Hawaiian again. The Plane's bathrooms were clean. The plane itself very old reminded me of something in the 90s, but clean. The seats were very tight because of the height of the season, there was not many options for seat selection. The seats would recline almost fully where someone who is almost 6 foot would have a little or no legroom or get neck cramp because basically the front seat was in your lap. read more

Safety of children are not a concern!! On 1.6.24, my children, ages 12 and 17, were traveling on their own from LAS to HNL. As their father, I requested a gate pass to escort them through security and to their gate. The ticket agent stated that a $150 unaccompanied minor fee would be required for the pass, and she explained that TSA required this fee to be paid and that it was a security issue. This was shocking and upsetting because my children's' mother was able to escort them to the gate in Hawaii without paying the unaccompanied minor fee and after talking to a TSA supervisor, he said that it is not a TSA requirement for an unaccompanied minor fee to be paid in order to get a gate pass. I am waiting on a response from Hawaiian Airlines to explain to me why this unaccompanied minor fee was required for me to escort my minor children safely to their gate. read more

Witnessed one of the flight attendants acting in a very unprofessional manner on January 10, 2024. During boarding, a heavyset female flight attendant was at the entrance to the plane. She was talking to her co-worker on the opposite end of the plane saying something along the lines of "why did they go down the wrong aisle?" I couldn't make out the entire conversation, but it was pretty clear that she was talking about a passenger or passengers and rolling her eyes and laughing derisively while doing so. She made a few snarky comments, which my daughter heard but can't recall. I witnessed the same flight attendant's interaction with two asian tourists (I believe they were a couple) in the center seats at the back of the plane. Apparently they were unsure of how to complete the required agricultural form and called her over. She asked the young guy sitting in the aisle seat if they were together and he said no and handed her his completed form. She then proceeded to ask the couple next to him if they were together. I didn't hear their response, but heard her repeat even louder "so are you together?" She then asked, "are you traveling together? It's either yes or no, so are you together?" Again, I did not hear their response, but she proceeded to tell them how to fill out the form and to return it to her when they were done. I think the gentlemen raised his hand to gesture, ok, he got it. She raised her voice even louder and said "are you telling me to go? You just called me over and now you want me to leave?" Her entire tone during the conversation was very condescending. I felt extremely uncomfortable witnessing the incident and I'm sure they were embarrassed being on the receiving end. There was absolutely no reason for her rude behavior. I thought about saying something but chose not to as I know that interfering with a member of the flight crew is a federal offense. This is one of the first times that I have witnessed a Hawaiian Airlines flight attendant or employee as a matter of fact, behave in such an unprofessional manner. I am certain that her behavior does not align with Hawaiian's customer service motto. I really hope that she is reprimanded for her actions as that type of behavior should not be tolerated and not just on Hawaiian, in any customer service environment. Additionally, she should probably take a refresher course in customer service 101 as clearly she's forgotten the basics. Also shelled out an extra $119 for the extra comfort seat on the flight home. What a joke and a total waste of money. The seats are the exact same width, you just get a little more leg room. SMH. Hawaiian Airlines, you should be ashamed. Old planes, high prices and nickle and diming your passengers for more leg room is not cool. read more

Update: Hawaiian Flight 17, Sunday 1/16 1:50 AM, LAS to HNL. Hawaiian improved their wrist-banding process. In addition to having two agents clearing passengers at the gate counter, they had three agents with iPads in the lines clearing passengers and wrist-banding them. A great improvement in facilitating and expediting clearance!! read more

DO NOT FLY HAWAIIAN AIRLINES. The seating assignment is crap no matter if you check in on time. They kept separating our seats when it's both booked under my name. The flight attendant on the way to Honolulu had an attitude for no reason. Not very aloha. Coming back was the same to Vegas. To make it even worst. They broke my luggage by throwing or slamming it on the side which broke the handle and they refuse to make it right saying I need to provide a receipt that obviously I wouldn't have since my luggage is over 5 years old but in great condition as I've only used this luggage twice and this was the 2nd time. I sent them photos but it seems they will not make it right at all from the response I am getting from them. I never thought I'd ever deal with this issue with Hawaiian Airlines. You'd think they were Spirit or Frontier. Seems they are worst. Unacceptable. read more

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Bradford, ticket agent manager has been taking good care of us on the many trips we take out of here. He even remembers us! Check in can get busy but things get moving. Check in is in Terminal 3. Go through TSA, take a tram, escalator up and to your gate. Enjoy vacay or home! read more

Hawaiian Airlines - Airlines Near Me - Las Vegas, Nevada

IMHO, Hawaiian Airlines is too cheap to pay their employees who are based in Las Vegas to come in early to work. For the cost of my ticket, lack of quality in an overheated sandwich and maybe come around once for beverages isn't what I call customer service and getting value for what you pay. They want you to come in early so you take the time to return your rental car only to see a super long line. No employees, why check in in the App if you can't get your bag tagged and checked in, and pay $30 for one bag. I don't know why I chose Haw'n Air in this trip, but I'm taking my business elsewhere. Auwe Hawaiian Air, you guys suck! read more

Hawaiian Airlines - Long Line past Alaska Air and almost at United Air - Airlines Near Me - Las Vegas, Nevada

Hawaiian Airlines saves the day! It really pays to be a loyal customer of Hawaiian Airlines! I got on a last minute flight to Honolulu from Las Vegas, using: * Hawaiian Ailines miles, * the manager's approval to change my flight, and * a smart employee named Johanna... Johanna at the check-in counter at McCarran Airport in Las Vegas was very helpful, calm, professional, and friendly! I had just Ubered in traffic to catch the 6:30pm flight when I found out at 5pm that my 7pm flight on another airline was delayed to the next morning! Luckily, the 6:30pm Hawaiian Airlines flight was delayed and I could get a seat. The other obstacle was booking a flight using Hawaiian Airlines Miles. I wasn't able to sign in even though I tried numerous times! Johanna patiently guided me through uninstalling the app then reinstalling it. Whew! I was stressing out! I also couldn't buy a ticket for today because the flight time was too close. I bought a ticket for the next day and the kind manager approved the ticket for today. After I booked my flight, Johanna helped me get a free upgrade (because I am Platinum level) to an Extra Comfort row with more legroom (bulk head seats). The window seats (which I prefer) were sold out, so she offered me the next available option (instead of being in the aisle)! She's so thoughtful! The flight was quite smooth. We enjoyed a complimentary hot Turkey pastrami sandwich, a cookie from the Honolulu Cookie Company, mini pretzels, a bag of sweet Maui Onion chips, two beverages and a hot tea, water, or coffee. I was able to watch two free movies. (I brought my own earbuds.) I would have watched more if I didn't fall asleep! Thank goodness for Johanna and the rest of the Hawaiian Airlines crew! I really appreciate your cheerful Aloha Spirit! Mahalo nui loa for excellent customer service! Note: The ground crew even helped push the wheelchairs when the transporters didn't show up after being paged four times (the transporters' tardiness added to the flight delay). read more

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WHATZ IT LIKE FLYING "PREMIUM ECONOMY" Without any frequent flyer status, gets you a boarding pass for Zone 3 (6 zones total) and after children, wheelchair and military passengers on an Airbus 330. Overhead storage is shallow and narrow on any Airbus. Check-in bags $35 extra for the 1st bag even for Premium ECONOMY. Flight attendants are seemly all within striking distance of retirement. "Aloha spirit" or Hawaiian pidgin is totally absent. One meal of a factory processed Jimmy Dean sandwich along with beverage during a.m. flight. Return flight provides for two beverage servings and no meals except for a cracker snack. Cabin and restrooms kept very clean throughout the duration of the flights. There's behind the seat entertainment. BYO single jack headphones. Seat cushions are thin and stiff. Blankets cost extra. BYO single-jack headphones for games and movies. No overhead control for airflow. Was it worth the extra $200 per Premium Economy seat? Definitely no. read more

Hawaiian Airlines - Fantastic photo ... was on the Main Island during the "Kona Low". Absolutely a wet & wild experience. - Airlines Near Me - Las Vegas, Nevada

Airport check-in area opens so late!! Everyone was literally forming large lines waiting for the check in kiosk to open and baggage. Our flight was 6:15pm... We came to the airport at 3 for check in and the kiosk was closed until 4pm!!! By that time.. we were on our way to TSA it was 4:30, we got to our gate at 5:20pm and boarding began at 5:50- There must be a better process for this. We did not come early for nothing. Glad the staff were friendly and apologetic. read more

Both way were fully booked. If you want to get upgraded you should do early. I had received Bid from Hawaiian Airlines by on line, but I waited the last minute at the airport it was too late. I purchased Comfort seat 11D but in the middle I felt very small not relaxed in between. Next trip I will guarantee purchase better seat. Same thing with coming back to Hawaii I waited until the last minute but it was too late, First class was fully booked as well as Economy class. Service was very good and meals too. They provided 4 times each way. They announced us they would provide us 4 times for service. They were very polite and very friendly. I flew on 11/11 flight #5, from Hawaii to LAS, coming back flight #7 from LAS to Hawaii. I like to fly Hawaiian Airline again. read more

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Hawaiian Airlines is above par and on point in all its services from Check in at LAS Terminal 3 to a streamline boarding, to service on board with top notch flight attendants, to baggage claim in HNL. I'm glad that Hawaiian Airlines lives up to our States spirit of Aloha! read more

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Slow service and delayed flights with not much information given on what is going on. Flight got delayed from 9am to 11:50am which is fine. We get to the airport and catch the tram to the gate which was D. We get to the gate and find out we have to backtrack to the gate where we came from back to E so we caught the tram back. Annoying but fine. Boarding didn't start until the time we were supposed to take off at 11:50. We have now been sitting on the plane for about an hour and a half on a warm plane waiting for "paperwork". Still sitting on the plane waiting............... supposedly they switched to a new system and they are going through "growing pains". Be prepared for delays on Hawaiian if your are catching their flights anytime soon from Vegas. Finally leaving the gate but let's see how long we end up sitting on the runway :( Update: we are indeed waiting on the runway. This one is not quite Hawaiians fault but we are 24th in line to take off. But had we left on time an hour and a half ago it might not have been as long. read more

Completely full overnight flight from Vegas to Honolulu Checkin: Checkin counter doesn't open until 11:00 p.m. for this overnight flight. But people began lining up before 10:00 p.m. Checkin was a strange mess of a process but everyone got through it. The employees are a bit surly. Boarding: atypical boarding pattern. First class boarded first. But the next group to board was main cabin but we could not discern what type of main cabin. Throngs of people lined and jostled. Finally, an announcement was made for group 3, which was clear. So I boarded. Plane: Airbus A330-200 Cleanliness: average interior cleanliness. Bathrooms needed servicing and were messy. Flight attendants: most passengers immediately fell asleep. Flight attendants seemed to try to stay out of the way and not bother sleeping passengers. But there was a sacrifice of service for those passengers that were awake but not completely attentive. read more

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Hawaiian Airlines has always been a pleasant experience. I, myself, love to travel but I'm not a huge flan of flying. Not to say I'm afraid to fly, I just don't like being so uncomfortable in a seat for more than 4 hours. That's just me. Whether it's first class, to the middle isle of coach seating, I've been the most comfortable. The staff are always kind and there's a sense of familiarity of home. They really do provide Aloha to everyone on board. I usually fly red eye flights so most of the time I'm sleeping, or at least Trying to get some sleep. But for this particular flight back to Vegas, I flew out in the morning. It was still early so I knew I would be able to fall back asleep once we boarded the plane. One of the flight attendants, during breakfast service, was kind enough to wake me up to hand me my breakfast. Normally, I feel like most people would be irritated to be woken up; not me! I love food and I would be devastated to know I missed out. Breakfast included a block of cheese pastry, grapes, and blueberry yogurt with granola. The flight also had a few selections of television shows. I watched Fixer Upper and The Big Bang Theory. Definitely made the flight seem less extensive. Flying isn't my thing, but Hawaiian Airlines always ensures that I and everyone on board are comfortable. read more

Hawaiian Airlines - Wake me up for food any day! - Airlines Near Me - Las Vegas, Nevada

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Horrible service! I have been waiting an hour to check my bags in some ppl before me longer than that!!!! Called customer service and was told 13 mins before departure, then 3 hours before and then 2 and a half hours be departure. It is now 2 hours and 15 mins before and still no one in sight and the line is getting longer! read more

Hawaiian Airlines - Airlines Near Me - Las Vegas, Nevada

Our Las Vegas flight got delayed for 19 hours then Hawaiian Airlines put us 11am flight from OGG to Lihue so that means another 5 hours layover. I tried to get in to an early flight, but unable to accommodate us due to no availability. What the f%#! is going on Hawaiian Airlines?! Your flights are always delayed better put your shit together smh‍ This Mama is exhausted and i'm trying my best to stay cool, but I will turn to a KAREN soon. read more

Thank you for all your help and patience with my husband and I at check in. Joy is an absolute angel! Thank you Joy!!!

Booked Hawaiian Airlines from Las Vegas to Lihue, Hawaii. You have to connect through Honolulu. Went First Class this time and it was amazing. Seats fully recline, you get a pillow & blanket, they serve you a meal and give you an iPad with headphones for entertainment. I will always fly First Class when going to Hawaii. read more

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Great experience flying on Hawaiian Airlines. I booked our travel from Las Vegas to Honolulu and back following a 2 week stay on the islands. We had 2 adults, a teenager, and 2 children travelling with us. My daughter is severe autism (non-verbal) and we've flown on many airlines including United, American, Southwest, and Korean Air to mention a few. The key to our successful travel is keeping my daughter entertained and well-fed. Hawaiian Air hit all of her requirements. Each seat comes with it's own entertainment system behind the headrest with numerous channels. Additionally, unlike other U.S. domestic air carriers, Hawaiian offers complementary sandwiches with chips plus drinks. Sorry, adults, we still have to pay for our drinks. These simple, but crucial amenities made our long flight very enjoyable because my daughter didn't have a melt down. We normally bring enough supplies to keep her happy for any flight, but Hawaiian Air service made it really easy for us. My family and I are looking forward to our next flight with this airline. read more

Always running late , fees high, nothing but lines , i hate having to deal with this airlines . Been sitting In the plane now for an hour and still didn't take off . Bs excuses from Pilot , gotta top off fuel , electrical issues .whatever . SMDH read more

Chevelle!!!!!! Chevelle!!!!!!! She is one very rude bi*ch!!! Talking behind my back as i was leaving. I HAVE WAITED SEVERAL HOURS AT THE AIRPORT, VERY TIRED, HAVE MORE TIME TO WAIT, SO GETTING THIS REVIEW DONE NOW. THIS REVIEW IS STRICTLY FOR WOMAN NAME BY "CHEVELLE" OUR FLIGHT WAS DELAYED. SHE SAID IT IS NOT HER "FAULT"!!!!!! THAT THE PLANE IS DELAYED. SHE OPENED HER EYES WIDE, ACTING CONFUSED, RAISED HER EYE BROWS at me, looked over to her co-workers, LIKE I SHOULD JUST DEAL WITH IT. I ASKED HER IF SHE CAN HELP in any ways possible like take my bags, no charge to take the load off as I'm already exhausted. SHE Repeated multiple times "do you want to check in your bag?" X 10. Are you doing it as a complimentary or am i being charged. She said yes! You are going to be CHARGED if you want to check your bags in." I said upset, she couldn't do anything to help leviate and take some load off as I would need to carry so many bags. It wouldn't of been a problem if we didn't have to wait so long. Next I asked her if she can you please help us put our family together as we were ALLLLLLL SEPERATED. She also said no. JUST YOU KNOW..... Cheap tickets, get cheap service by this Chevelle Bi*ch. read more

Awful experience! Plane had significant mechanical issues, but after being delayed boarding already over an hour, they boarded us on a plane where the A/C wasn't working (in Vegas where the outside temp was already 111 at 9:45am). After sitting for at least another hour at the gate on a 90-95 degree plane, they said there's issues with the fuel pump/line but that this was an "easy fix, just 20-30 minutes to do paperwork." Bad news though, the entertainment system was down (including the wifi). They finally start the plane, 30 minutes later and it started to cool down BUT as we're about to back out, they turned the plane off again, making it hot immediately again. After waiting another 20-30 minutes, they came on the intercom to say that because they couldn't get the temp down on the plane to "FAA regulations" (85 at the max), they have to disembark the plane. UGH! Another hour and a half back inside at the gate, they finally said they're going to board in 10-minutes. Waiting and waiting and waiting, about 45 minutes later, they said they still can't cool down the plane enough so they're delaying the flight until 2am.... (note, this was an 8:49am flight). There goes our already prepaid plans for tomorrow out the window because the time we're supposed to get in tomorrow AM, the bus for our event will have already left. Anyways, we went down to the ticketing agent, as this was asked for us to do to get food vouchers (lunch AND dinner was supposed to be offered according to the lady at the gate making the announcements) and a hotel. After waiting in line for about an hour and a half, we finally talked to the ticketing agent. They, of course, weren't offering transportation compensation to/ from the hotel back to the airport but were told to send our receipts to corporate for "reimbursement." Oh, and when we got the vouchers, food wasn't included UNLESS we accepted the hotel voucher AND it was for one meal only. How does that make sense? Again, we were just told to submit receipts for our food for reimbursement. Please note, this is now well past 2pm and we had been there since 6am. We'll see what happens to our 2am flight... I may have to come back with an update. Never again, Hawaiian airlines. Never again. read more

Worst customer service of any airline I have ever flown. It is like pulling teeth to get a receipt from this company. Their website is constantly down and if you call customer service they tell you they can't send you anything through email. So apparently they are the only airline that cannot send you records of the money that you spent with them. read more