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    Spirit Airlines

    1.4 (1.9k reviews)

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    Beverage services.
    Steven O.

    I don't know why I hear so many complaints about this airline. They were ready to go on time. The doors to load closed when advertised. We took off on time. We arrived at our destination earlier than projected. The attendants are professional and courteous! We upgraded to the big comfy seats, so worth it! It's like their first class! Complimentary beverages and great quality snacks. The seats are two wide so lots of room and plenty of leg room, and they Are Comfortable. Will definitely book Spirit again. Great Services and a better price than the competition!!

    The first time I saw anything about a charge for carry-on. At the gate.
    Leah B.

    This airline deserves 0 stars. Only giving one because I have to. To start, I booked online and they do not make it easily known that they charge for CARRY-ONS. That's right, you heard me, CARRY-ON bags. I checked in online, and (and for my return flight, knowing what I know now, I paid scrutinizing attention, and the only way that you would know about the charge for your carry on is if you click on the baggage policy. It does ask you to pre-pay for bags, but does not explicitly mention a price carry-on bags). So, for my first flight, when I checked in and it asked me to prepay for bags, I assumed checked bags, as I have never in my life had to pay for a carry-on bag!!! My son and I boarded our departing flight in Sacramento and it wasn't until we walked up to the gate and saw the huge sign saying carry-on bags were not free that I looked into it. At this point, it wouldn't allow me to pay online, and I had to pay for them at the gate. I WAS CHARGED ONE HUNDRED AND NINTEY-EIGHT DOLLARS FOR TWO CARRY-ON BAGS!!!!! I asked out of curiosity what it would have been if I pre-paid-- $54 -- which is about the price you pay for a checked bag on any other airline!!!! And the price keeps going up the closer you get the your departure time. What a joke! Secondly, when we were leaving Vegas, my son and I were sitting at the gate next to our departing gate, as ours had no seats. He was playing a game and asked me to play with him, I was not paying very close attention, because I looked down at my phone and it was 10:32am (our flight was scheduled to leave at 10:45), my son and I shot up and ran to the gate and tried to get on. The lady looked at us and very coldly said, "You're too late. We are done boarding. The doors are closed." I looked at my watch, which showed10:33am and shocked, I said "seriously?! It's 10:33!" "Yep! Seriously!" "I didn't hear you call for last call or call our names!" "We called! We announced it! An agent will be here shortly to re-book your flights." Having been at the airport for extended periods over the last few days, I have heard so many flights announcing last call for boarding and even announcing passengers names to alert them that it is their last call to board, I heard no such calls for our flight, even though the worker swears they did. They indefinitely did not announce mine or my son's name, as that would have caught my attention even if a meteor had hit me. Lastly, my re-booked flight was delayed several times, and then arrived and was available for boarding sooner than the time it had been delayed to. I did not receive any emails or texts regarding flight changes. I had to go up and ask an attendant each time. Very poor communication. Very poor customer service. Very poor transparency with baggage charges. Very poor airline altogether.

    Harmony R.

    Somehow someone hacked my account, changed the email and password and so now I cannot log into my account on the app or website. But I am still getting promotion emails sent to the correct email! But the wrong email, according to the representative, is associated with the account and that is why I cannot login. How did someone hack it? My cards aren't up there so no one bought a ticket. The representative on the phone couldn't fix the issue or explain to me how my email was changed on the account, without my knowledge, told me I had to use the Chat to get the email changed and the chat says it's a 20 minute wait. Finally spoke with someone after 40 min via the chat who then has referred me to someone else who then had to refer me to a different department via just for that department to email back telling me to "hit forgot password" smh as if I didn't do that already and clearly the rep didn't explain to this department that the issue is fraud not forgetting a password. This issue I have here is time wasted.

    Worst experience ever! Extremely Unprofessional and Unfair Treatment I had a very unpleasant experience with Spirit Airlines on my recent flight. At the gate, I was carrying two very small bags, each about the size of a hand. The staff insisted that I could only bring one. To comply, I immediately emptied one bag, folded it flat, and held it under my arm since I was already holding a large water bottle in one hand and a cup of coffee in the other. However, one of the gate agents, an Asian staff member, spoke to me in a very rude and accusatory tone, claiming I was "hiding" the bag and even threatened me by asking if I "still wanted to fly." I did not use any bad language, and I remained calm, but I was shocked and humiliated by the way I was treated. What made the situation worse was that I clearly saw other passengers boarding with more than one bag, but they were not stopped or threatened in the same way. The enforcement of the baggage policy was extremely inconsistent and unfair. I understand Spirit has strict baggage rules, but nothing justifies staff using an unprofessional, disrespectful, and threatening attitude toward a paying customer. This experience left me feeling discriminated against and deeply dissatisfied with Spirit Airlines. I hope the company takes this matter seriously and improves both staff training and customer service.

    Line 3 rows deep at 5am
    Rustin L.

    Never again. Only airline at Vegas airport with a 40+ minute line to drop off your self tagged bag and no curbside check in. Was here on time but missed my flight by minutes because of their lack of competent staff. What should have been smooth sailing any other airline just added 9 hours of travel to my business trip. Always love Vegas airport because it's so fast and easy, but leave it to Spirit to find a way. They forced me rebook on a flight to DC, connecting thru Dallas. When I arrived in Dallas I had a notification waiting for me that the flight was cancelled and that they rebooked me on a flight to LAX 2 days later! That would cause me to miss my entire business trip! I called Spirit customer service and it's all people with English as a second language, making it very hard to understand them in a noisy airport. Then they would not reimburse me for the flight to Dallas since I'd already flown there. But I didn't even want to come to Dallas! I had to scramble to find another flight on another airline. I was forced to take an Uber to another airport to make it happen, and come out of pocket to pay for the Uber and another flight. They were just going to leave me stranded in Dallas for two days. I told them I was never going to fly Spirit again, and what did they do? Send me a $100 voucher lol. May as well toss that in the trash. Not to mention they show low base prices, but then upcharge for every little thing. Such a nightmare from top to bottom.

    Jim D.

    SPIRIT AIRLINE!!! I know I know, a lot of people have negative things to say about Spirit. Now let's change it up a little and talk about the good. 1) Everyone knows that price is a big factor when making airline reservations. Spirit has great prices that you really can't beat. 2) Service is just as good if not better when your checking in. 3) The people at the gate very nice and friendly. I was so lucky to upgrade to seat 1C with the help of the gentleman working at the gate. 4) Flight Attendants are another breed altogether. I was on flight 2042 from LAS to PHX and the two girls working the front of the plane were nothing but a class act. Spirit should be very proud to have these girls working for them. 5) Pilot I can't say enough about, we got to Phoenix safe! Ty. Ok we had about four gate changes and we were delayed, it wasn't even that long about 30 or so minutes. I rather be delayed then something go wrong. I heard people complaining about paying for everything, snacks, drinks & baggage. Some people need to wake up, this is how we get a cheaper flight. Spirit may have their issues but all companies do. This was just my 2nd time flying with Spirit and it won't be my last.

    Andrew W.

    Such an irresponsible airline company on earth! Had a layover flight here in Las Vegas and the previous spirit airplane delayed by 30 mins. They knew we were delayed yet they left without waiting for us... And the after treat from our missing flight was also bad. Gave us flight info yet no guaranteed... They gotta do better

    70$ carry on charge made it to where I should have just flown delta for what I paid. Then a 5 minutes dust storm delayed the flight 2 hours. Then loaded us up, and then, no pilot!! Sat on the plane for another hour! Total crap and never again. They are yellow like the short bus for a reason!

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    3 months ago

    Waited until after the scheduled boarding time to announce the flight had been canceled. This company deserves to go out of business.

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    Page 1 of 49

    Spirit Airlines Reviews in Other Languages

    Ask the Community - Spirit Airlines

    I checked in 2 backs and was charged for 4. How do I get my money back and not a credit due to Spirit's system error?

    Is there really a big difference from purchasing tickets at the airport compared to online/phone?

    Do they measure your handheld baggage?

    when looking for bags to fly free you also need to include handles and wheels in the deminsion sizes. so a not overly stuffed backpack, or a small duffle will usually be considered a free personal. If you have a bag with handles and wheels will… 

    When are the desk hours for Spirit at McCarran? EDIT: To clarify, when can customers buy tickets? Some airlines like Allegiant have specific hours when customers can buy…

    I have been told the best time to purchase tickets is between 1pm - 3pm and after their last flight.

    Don’t See Your Question? Ask Away!

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    Southwest Airlines - can't say no to free drinks

    Southwest Airlines

    2.8(1k reviews)
    0.2 miSoutheast

    I needed assistance and decided to call this business at 18556689025. The wait time was reasonable,…read moreand the first representative made an effort to address my concerns. I was transferred once, but the second representative was more helpful and provided the information I needed. Overall, the experience was not flawless, but it was satisfactory and resolved my issue. I'm sharing this review based on my personal experience to let others know how my interaction went.

    Airlines · WN425, WN982…read more I've flown Southwest for years and have never felt as embarrassed or dismissed as I did on this flight. After landing in Las Vegas, I was one of the last passengers remaining onboard for my connecting flight. I had slept through most of the flight and woke up feeling unwell. When I asked for a Coke, I specifically explained that my blood sugar was low and that I wasn't feeling well. My concern is not that I was told no initially--it's that after explaining my situation, I was met with an attitude that felt dismissive and unnecessarily rude. What stood out was that another flight attendant later helped me without hesitation or making me feel like a burden. That interaction showed me that professionalism and kindness were absolutely possible in the exact same situation. The most disappointing part was watching an elderly passenger be spoken to with the same dismissive attitude over a boarding pass issue. Rules are rules, but there is never a reason to speak to people disrespectfully. I come from the South, where we're taught to treat our elders with patience and courtesy, and that interaction genuinely bothered me. I understand flight attendants are there for safety first, not comfort. However, this is still a customer-facing profession. Passengers are the reason airlines exist, and basic courtesy should be part of every interaction. The pilot and another flight attendant handled the situation professionally, and I appreciate that. Unfortunately, one employee's attitude overshadowed the entire experience. To be clear, I was not asking for special treatment. I was asking for a Coke after informing a crew member that my blood sugar was low and that I wasn't feeling well. There is a difference between enforcing policy and disregarding a passenger who has communicated a medical concern. I hope Southwest addresses this issue. Safety and professionalism are important, but neither requires rudeness. I would also like to sincerely thank the pilot and the other flight attendant who made sure I got home safely. Their professionalism, patience, and kindness did not go unnoticed, and they represented Southwest well. As for the two employees whose behavior prompted this complaint, I hope they take this as an opportunity to remember that every passenger is a person first. A little kindness can make a huge difference, especially when someone isn't feeling well. And if either of you ever find yourselves in San Diego, feel free to come see me. I do great hair, and I'd be happy to return the kindness that was shown to me by the crew members who actually cared enough to help. And please, let's remember we are the one that make you money not shitty flight attendant. learn to detail about which one is which because everybody on that flight knew who was through, but let's just say the one that had a really cute haircut that was only pretty thing about us and I don't mean that to be ugly. I mean that to be like dude we're dealing with deaths on flames right we're dealing with like really sad stuff on planes and you guys have like seriously since 2020 got so high on the high horse you forgot that some people actually do fall off and there's a long line of waiting people who are a lot more nicer. That is waiting to take your place. I hope you have the day that you deserve into the pilot. God bless you into the connecting sewer. That was there too my gosh, she was such a blessing as well, however, in the end that being Beautiful because I had a beautiful beautiful lunch at the Vegas airport I got a nice little napping and I didn't have to deal with the freaking storm that came in. That's what I said, and God bless you. May I please add Mike the probably the MVP the goat word must travel fast and I guess it's a little bit more darker than them. I mean everybody's got to get to gap right but I can tell this man was looking at me in a concerned way when I say he is a doll and needs a raise. We need more people like him in this industry. Thank you so much, Mike because out of my horrible day you really DID make it better. God bless you and I wish you all the health and wealth. For real

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    Delta Air Lines - D' Delta Skypriorty line 1-13 - 2024 Sat

    Delta Air Lines

    2.2(273 reviews)
    0.1 miSoutheast

    I originally had tickets on American Airlines (HNL - LAS) and was sitting in my office (on the…read moreevening of May 21) waiting to go to the airport when I received an email message from American Airlines. My 10:14pm flight was canceled and rescheduled to 1pm on May 22. The notice said I would miss my connection to Las Vegas. I found out the earliest I could get to Las Vegas would be 8:37am on May 23. This would leave me almost no margin of error should there be any additional delays, so I looked for other flights to Las Vegas from Honolulu. The only one I could find that got me to Las Vegas on Friday was Delta, via Seattle. I booked the flights at a cost of $3,528,80. American would not refund my money; I got a credit for future usage. Gee, thanks American. I went to the Delta Sky Club to relax before my flight to Seattle. This flight was on an Airbus A321Neo, with 2x2 seating in First Class. I had seat 4D (window) and the seat pod is nice but, in their attempt to provide privacy from the passenger in the aisle (C) seat, there is a protruding divider that made it difficult to get in and out of my seat. Legroom was fine and the entertainment screen was large. Luckily, flight DL 440 went off without any problems, and I arrived in Seattle ahead of schedule. When I landed, I noticed that I didn't have a boarding pass for flight DL 2880; the app said to go to the gate for seat assignment. That's when I noticed that I was seated in coach for this flight. What? I killed three hours in the Delta Sky Club in Seattle, pondering what would happen next. I got to the gate and was assigned an aisle seat, row 33, seat C. That's the last row in the plane. What else could happen? I was seated next to two young ladies who had no idea who BTS was and across the aisle was a mother with a baby and a three-year-old child. Luckily, the baby was quiet during the (little over) two-hour flight. The toddler was well behaved, though I did have to pick up toys she kept throwing into the aisle. I ordered a gin & tonic, $11. At least I was in Vegas on Friday, was the worst behind me? On the day of departure, I got to the airport before 9am and spent time relaxing in the American Express Centurion Lounge. I like the AMEX lounge, but I often find it difficult to gain entry without having to wait outside for 20 or more minutes. It's too popular and needs to be expanded. This is true at several airports, not just Las Vegas. The flight to Seattle (DL 2922) was shorter than normal; we ended up sitting on the tarmac for 20 minutes until a gate opened up for us. Fortuitously, we "parked" at gate B2 and my flight to Honolulu was departing from gate B3. However, I had 1.5 hours to kill so I spent it in the Delta Sky Club around the corner. I went to the bar and wanted something more than a call drink, so I asked for a Hendrick gin & tonic. The bartender talked me into a double (better value) and it ended up costing me $18.76. Nothing is free anymore. My flight (DL 419) left on time and arrived in Honolulu early. I don't remember much about the flight as I was asleep during much of it. In summary, I think the domestic airlines should call first class on single aisle aircraft what it is, business class, and re-price accordingly. American and Delta seem to be doing this, with Flagship First on American and Delta One. These offer lie-flat seats on wide body aircraft and come close to international business class. The issue for me is I can fly cheaper in international business class for less than domestic first class and get superior service. Domestic carriers had better step up their game.

    First class pilots, flight attendants and passengers. They are very welcoming, friendly and…read moreaccommodating. Keep us abreast of flight changes and weather patterns including turbulence. Made sure passengers got their fill of snacks(I asked for one of each!) and beverages. Cleaned up as we flew and just a great experience!

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    D' by row 26 delta flt attendant seat by lav Tuesday 1-30-24

    Delta Air Lines - Las Vegas strip was outstanding. The airport, no so much. At least that was my personal experience

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    Frontier Airlines - Zero leg room

    Frontier Airlines

    1.4(800 reviews)
    0.2 miSoutheast

    I questioned a charge on luggage that I thought was free since I'm a MC holder . The agent found…read moreout I had two accounts . My email was missing 1 letter . Trevor patiently corrected the issue . I like Frontier for the efficiency and honesty of the staff

    What the heck!???! I…read moreflew Frontier many years ago and thought it was okay with some caveat. This is my second time flying Frontier Airlines and now I know why. First off, they penny pinch you for EVERYTHING!!! They only allow a personal item no bigger than 18" and it must fit in the measure thing they have at the gates prior to boarding the aircraft. However, I was surprised there was leg room at my seat. I fall asleep very easily on flights so I was knocked out as soon as I got comfortable. My short flight from LAS to LAX was scheduled from 7:45a-9:03a. The passengers were inside and the aircraft was ready to go, but somehow we were on the tarmac 45 minutes after our scheduled departure. Oddly enough, we landed about 30 minutes after our scheduled arrival time. Some people on my flight had a connection to HOU and we were asked to stay seated so the passengers can get their flight. I would hate to be them. The staff referred to the passengers as customers and it didn't sound very welcoming. Since the flight is short there is no service. Also, something to consider time-wise while flying Frontier via LAX is that you will have to take ground transportation to get to/from terminal 1 where you will pick up your checked bags.

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    American Airlines - Pretty huh. That's what I was doing for 8 hours on the tarmac. Taking pictures while they finally remembered to fuel the plane.

    American Airlines

    1.6(351 reviews)
    0.9 miSoutheast

    I flew with American Airlines for the first time in many years, but had a very good experience with…read moretheir service at Harry Reid International Airport in Las Vegas. One reason I selected American Airlines is they were one of the few airlines that offered a nonstop flight from Las Vegas to Philadelphia International Airport making my travel arrangements so much easier. Everything started out perfectly smooth. The check in was easy and very efficient. It was done quickly through TSA Precheck. The lines at the counter were organized, and I did not experience any lengthy lines or issues during the check in process. The boarding experience was just as smooth. The gate agent's announcements were clearly communicated and the boarding process was easy! I didn't bring a carry on since I had checked my bag. I was going to be in Philly for 4 days. As a bonus the flight left on time and arrived 30 minutes early! When you are flying across the country arriving on time is a definite plus, but even better when it's early! It was a convenient one stop flight from Las Vegas to Philadelphia, combined with a very easy check in process and the flight was fantastic! The last time I used American Airlines was to Fort Worth Texas and then to Huntsville Alabama!

    I booked first class tickets from Honolulu to Las Vegas on American Airlines because first class…read morewas sold out on Hawaiian, my preferred airline when flying to/from Vegas. Hawaiian offers non-stop service to Vegas; other airlines require a stop, sometimes illogical ones. Why not Southwest or Alaska? I do not like flying on single aisle aircraft, especially the Boeing 737 which is used almost exclusively by those airlines. Thus, my alternatives are American, Delta, and United. Unfortunately, the airlines have replaced wide body aircraft with single aisle variants to service West Coast to Hawaii routes. United still flies a 777 once a day but I couldn't make the itinerary work for a mid-morning arrival in Vegas, so I ended up with American, using Airbus A32x aircraft. The route was sub-optimal, a flight from Honolulu to Phoenix, a long layover, and an 11:49am arrival in Vegas. The return leg routed through Los Angeles. The fare was $2,828.69. I was in my office on the 21st, getting ready to head to the airport when I received a text and an email stating that my 10:14pm flight was postponed due to lack of flight crew and that I would miss my connection (from Phoenix to Las Vegas). The flight was rescheduled to depart at 1pm on the 22nd. If I took that flight, I wouldn't arrive in Las Vegas until Saturday morning, assuming I could get a seat on the first flight to Vegas from Phoenix ... Unacceptable, as I had planned events in Vegas on Friday. So, I scanned the other airlines for tickets to Vegas and purchased tickets on Delta, routing through Seattle, for $3,528.80, then canceled my tickets on American. My new flight left Honolulu at 10:35pm and arrived in Vegas at 2:26pm. Okay, I'd miss two events, but I'd be in Vegas on Friday. More on Delta in a separate write-up. My issue with American is that I didn't receive an apology, just an email stating they were pleased to offer me a credit for the amount I paid, $2,828.69. Nothing else. When Hawaiian delayed a flight by a day, I received a hotel room and a $300 credit. American, is this your idea of customer service? I've flown on American since the late 1970's but haven't recently. Now I remember why.

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    Hawaiian Airlines

    Hawaiian Airlines

    2.6(118 reviews)
    0.1 miSoutheast

    Oh my Gosh, didn't realize that I hadn't even written a review for this airline…read more This review is for 4.5 stars. Excellent Service. The flight attendants and the entire staff is top-notch. We used this Airline all eleven times. Located at Terminal 3 at Harry Reid International Airport in Las Vegas. Hubby and I have been to the islands of Hawaii, Oahu- ten times and Maui- for our honeymoon- once, a total of eleven times. Our son was really small, but he's been to Oahu twice. We went with my mother-in-law and her husband to Oahu once. And we also went with a couple of friends to Oahu once too. The first time, in 2004, we didn't know anything about it, we didn't use the Red Eye, so we missed on almost the entire first day because we arrived at 2 or 3 pm-ish. From the 2nd trip on, we always flew on the Red Eye. Always had a good meal, but it was late. Started using sleep aids so we missed out on those, but I think that rest was more important. Every flight attendant extended the Aloha Spirit to every visitor, they are all smiling, are all very nice, as well as very helpful. I think that one year we got a logo freebie bag, which we still use and have to this day. To date, I believe that these flight attendants have the best demeanor. The luggage policy was one bag checked for free, weight limit of 55 pounds, unless that has changed. But please do check the website. The website is user-friendly. You can book your trip using their site. You can also check your miles. On the Rewards Program, recently, the airline eliminated losing your miles. I currently have enough to book a one way flight for free. This would be the second time, that I earned this as a Rewards member. Hubby became a member after I did, but he lost his miles. Not so good.

    Well hawn airlines would always be my airline to travel. But because the federal shutdown the trip…read morecoming home was a tried one. Waiting to take off was the pits. We were waiting to leave but sat on the tarmac for nearly 2 hours. Then moving alittle then waited. The pilot announced that due to the thunderstorm up ahead is slowing us down for take off. Come on now just say we have to wait for air traffic controllers because short hand it. We all know but don't make excuses. But finally leaving and arriving in Honolulu was 1230am when we was supposed be arriving at 1030am. Oh well what can we say. Hopefully they settle and get back to normal.

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    JetBlue - 12/23/2025

    JetBlue

    2.5(210 reviews)
    0.8 miSoutheast

    Meh...oh yeah heads up, the airline lists free entertainment but they fail to mention to hear…read moreanything on the screen you must first purchase their headphones! This wasn't a hopper flight! It was six hours of total boredom without entertainment! This was my first and because of this last flight with JetBlue!

    JetBlue is the only flights I fly when going out to Boston or New York City from Las Vegas…read more JetBlue's Terminal, Terminal 3, is a lot smaller than Terminal 1 in Las Vegas, but I like it a lot! You'll take transit over to the D gates from Terminal 3. I typically don't get too many delays with JetBlue, especially flying to New York City. They offer non-stop flights every few hours. I try to book the early flights if I can when going to New York City to avoid any potential delays. Most of my flights arrive early, typically by 20-30 minutes when flying into JFK! The seats are spacious on JetBlue. Each seat comes with a TV that includes free movies, music, and DirectTV. Some planes have charging capabilities too! Throughout my flight to New York City, JFK, the team at JetBlue offers drinks, like soda or water, as well as free in-flight snacks. I always get their pop snacks and pretzels! If you need more legroom, you can upgrade to different seats on JetBlue. When you check-in for your flight, you can change your seat easily through the mobile application if there are open seats available. Now, if only JetBlue offered a non-stop to Orlando Florida from Vegas!

    Photos
    JetBlue - 07/08/2026 this is how my suitcase ended up....thanks guys. Only my 3-4th use.

    07/08/2026 this is how my suitcase ended up....thanks guys. Only my 3-4th use.

    JetBlue - First row and no food trays or cup holders

    First row and no food trays or cup holders

    JetBlue - 12/23/2025

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    12/23/2025

    Spirit Airlines - airlines - Updated July 2026

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