Terrible airline, nickel and dimes for everything, charge me $100 for a bag Never flying in this airline again read more

This airline deserves 0 stars. Only giving one because I have to. To start, I booked online and they do not make it easily known that they charge for CARRY-ONS. That's right, you heard me, CARRY-ON bags. I checked in online, and (and for my return flight, knowing what I know now, I paid scrutinizing attention, and the only way that you would know about the charge for your carry on is if you click on the baggage policy. It does ask you to pre-pay for bags, but does not explicitly mention a price carry-on bags). So, for my first flight, when I checked in and it asked me to prepay for bags, I assumed checked bags, as I have never in my life had to pay for a carry-on bag!!! My son and I boarded our departing flight in Sacramento and it wasn't until we walked up to the gate and saw the huge sign saying carry-on bags were not free that I looked into it. At this point, it wouldn't allow me to pay online, and I had to pay for them at the gate. I WAS CHARGED ONE HUNDRED AND NINTEY-EIGHT DOLLARS FOR TWO CARRY-ON BAGS!!!!! I asked out of curiosity what it would have been if I pre-paid-- $54 -- which is about the price you pay for a checked bag on any other airline!!!! And the price keeps going up the closer you get the your departure time. What a joke! Secondly, when we were leaving Vegas, my son and I were sitting at the gate next to our departing gate, as ours had no seats. He was playing a game and asked me to play with him, I was not paying very close attention, because I looked down at my phone and it was 10:32am (our flight was scheduled to leave at 10:45), my son and I shot up and ran to the gate and tried to get on. The lady looked at us and very coldly said, "You're too late. We are done boarding. The doors are closed." I looked at my watch, which showed10:33am and shocked, I said "seriously?! It's 10:33!" "Yep! Seriously!" "I didn't hear you call for last call or call our names!" "We called! We announced it! An agent will be here shortly to re-book your flights." Having been at the airport for extended periods over the last few days, I have heard so many flights announcing last call for boarding and even announcing passengers names to alert them that it is their last call to board, I heard no such calls for our flight, even though the worker swears they did. They indefinitely did not announce mine or my son's name, as that would have caught my attention even if a meteor had hit me. Lastly, my re-booked flight was delayed several times, and then arrived and was available for boarding sooner than the time it had been delayed to. I did not receive any emails or texts regarding flight changes. I had to go up and ask an attendant each time. Very poor communication. Very poor customer service. Very poor transparency with baggage charges. Very poor airline altogether. read more

Spirit Airlines - The first time I saw anything about a charge for carry-on. At the gate. - Airlines Near Me - Las Vegas, Nevada

Flight was delayed 3 times coming and going to Vegas. This will be the last time we use Spirit airlines. Super disappointing and I can see how Spirit has a bad reputation read more

I made a reservation yesterday. I spent a good part of 8 hours online waiting to speak to a chat agent to cancel my reservation. No one would help me. I looked for a phone number. I called. An agent finally answered. Told me I made my reservation 25 hours ago and there would be a $99 fee charge on my $138 trip. I explained to him I was online with a chat agent for most of the day. He said basically doesn't care and there would be $99 charge. Told him to keep all the money. I can see why your company is bankrupt. I will never fly your airlines again. read more

Somehow someone hacked my account, changed the email and password and so now I cannot log into my account on the app or website. But I am still getting promotion emails sent to the correct email! But the wrong email, according to the representative, is associated with the account and that is why I cannot login. How did someone hack it? My cards aren't up there so no one bought a ticket. The representative on the phone couldn't fix the issue or explain to me how my email was changed on the account, without my knowledge, told me I had to use the Chat to get the email changed and the chat says it's a 20 minute wait. Finally spoke with someone after 40 min via the chat who then has referred me to someone else who then had to refer me to a different department via just for that department to email back telling me to "hit forgot password" smh as if I didn't do that already and clearly the rep didn't explain to this department that the issue is fraud not forgetting a password. This issue I have here is time wasted. read more

Spirit Airlines - Airlines Near Me - Las Vegas, Nevada

Worst experience ever! Extremely Unprofessional and Unfair Treatment I had a very unpleasant experience with Spirit Airlines on my recent flight. At the gate, I was carrying two very small bags, each about the size of a hand. The staff insisted that I could only bring one. To comply, I immediately emptied one bag, folded it flat, and held it under my arm since I was already holding a large water bottle in one hand and a cup of coffee in the other. However, one of the gate agents, an Asian staff member, spoke to me in a very rude and accusatory tone, claiming I was "hiding" the bag and even threatened me by asking if I "still wanted to fly." I did not use any bad language, and I remained calm, but I was shocked and humiliated by the way I was treated. What made the situation worse was that I clearly saw other passengers boarding with more than one bag, but they were not stopped or threatened in the same way. The enforcement of the baggage policy was extremely inconsistent and unfair. I understand Spirit has strict baggage rules, but nothing justifies staff using an unprofessional, disrespectful, and threatening attitude toward a paying customer. This experience left me feeling discriminated against and deeply dissatisfied with Spirit Airlines. I hope the company takes this matter seriously and improves both staff training and customer service. read more

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I have flown spirit multiple times in the last year, once in a regular seat, a few times in the "go comfy" seat and a few times in the "go big" seat at the front of the plane. If you are flying on a budget, Spirit is for you. You can get a seat for a fairly cheap rate. Will it be a great seat? Not likely. Will it get you where you want to go? Absolutely. Every person I encountered, from the agents at check-in, to the gate crew to the flight crew were fantastic. They helped me, answered my questions, made me laugh and took care of me. People will complain about being "nickel and dimed", but this is true for every airline. All I know is that I can get a ticket for a big front seat which includes wi-fi, a checked bag, a carry-on and a personal item for far less than I can get a seat in economy on other airlines--and I'd have to pay extra for that checked bag and wifi. Spirit may not be the sexiest of the airlines, but it gets the job done and in a way that makes it more accessible to more people. read more

Well we got a surprise today. We flew Spirit before and never had to pay for our carry on. Same luggages. Nothing different. We now had to pay $75/each and they separated us! The whole point why we chose Spirit was for their reasonable airfares. Well, OUR BAD!!! Won't be flying Spirit anymore! read more

Never again. Only airline at Vegas airport with a 40+ minute line to drop off your self tagged bag and no curbside check in. Was here on time but missed my flight by minutes because of their lack of competent staff. What should have been smooth sailing any other airline just added 9 hours of travel to my business trip. Always love Vegas airport because it's so fast and easy, but leave it to Spirit to find a way. They forced me rebook on a flight to DC, connecting thru Dallas. When I arrived in Dallas I had a notification waiting for me that the flight was cancelled and that they rebooked me on a flight to LAX 2 days later! That would cause me to miss my entire business trip! I called Spirit customer service and it's all people with English as a second language, making it very hard to understand them in a noisy airport. Then they would not reimburse me for the flight to Dallas since I'd already flown there. But I didn't even want to come to Dallas! I had to scramble to find another flight on another airline. I was forced to take an Uber to another airport to make it happen, and come out of pocket to pay for the Uber and another flight. They were just going to leave me stranded in Dallas for two days. I told them I was never going to fly Spirit again, and what did they do? Send me a $100 voucher lol. May as well toss that in the trash. Not to mention they show low base prices, but then upcharge for every little thing. Such a nightmare from top to bottom. read more

Spirit Airlines - Line 3 rows deep at 5am - Airlines Near Me - Las Vegas, Nevada

1 star is too many. I was laughed at at the counter at burbank airport and received the worst customer service I've ever experienced in my travel history. Never again !!! read more

SPIRIT AIRLINE!!! I know I know, a lot of people have negative things to say about Spirit. Now let's change it up a little and talk about the good. 1) Everyone knows that price is a big factor when making airline reservations. Spirit has great prices that you really can't beat. 2) Service is just as good if not better when your checking in. 3) The people at the gate very nice and friendly. I was so lucky to upgrade to seat 1C with the help of the gentleman working at the gate. 4) Flight Attendants are another breed altogether. I was on flight 2042 from LAS to PHX and the two girls working the front of the plane were nothing but a class act. Spirit should be very proud to have these girls working for them. 5) Pilot I can't say enough about, we got to Phoenix safe! Ty. Ok we had about four gate changes and we were delayed, it wasn't even that long about 30 or so minutes. I rather be delayed then something go wrong. I heard people complaining about paying for everything, snacks, drinks & baggage. Some people need to wake up, this is how we get a cheaper flight. Spirit may have their issues but all companies do. This was just my 2nd time flying with Spirit and it won't be my last. read more

Spirit Airlines - Airlines Near Me - Las Vegas, Nevada

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F$CK spirit air I went on spirit air, but it was delayed for two hours once we got onto the plane was chilling like so cold as Antarctica and I almost got hypothermia even when we started boarding the ground crew kept on throwing our bags and suitcases into the plane one of the passengers suitcase blew up, and the clothes went everywhere, but the ground crew did not care Also the plane was a 737-200 it was like 32 years old and I haven't been for maintenance also the flight attendants were so mean right behind me was a crying baby. He cried at midnight and I couldn't sleep. Also, the light was on so I couldn't even sleep too. Also, the flight was very long so I got hallucination of people getting killed and monsters on board and also I was talking to the hospital after the plane landed, I didn't know that spirit air could almost kill you by hallucinations. read more

The absolute worst airline out there!! Pittsburgh to Tampa.. Tampa to Las Vegas, and Las Vegas to Santa Ana . This was our flight out for a vacation and we visit with a son . Bags went to Atlantic City somehow.??? Three days later, we got our bags ! It took forever for them to find them. We were lied to by two people saying they were in different airports. !! we bought the insurance so we will find out what their plan is, but we will never fly spirit ever again! read more

Waited until after the scheduled boarding time to announce the flight had been canceled. This company deserves to go out of business.

Such an irresponsible airline company on earth! Had a layover flight here in Las Vegas and the previous spirit airplane delayed by 30 mins. They knew we were delayed yet they left without waiting for us... And the after treat from our missing flight was also bad. Gave us flight info yet no guaranteed... They gotta do better read more

Spirit Airlines - Airlines Near Me - Las Vegas, Nevada

70$ carry on charge made it to where I should have just flown delta for what I paid. Then a 5 minutes dust storm delayed the flight 2 hours. Then loaded us up, and then, no pilot!! Sat on the plane for another hour! Total crap and never again. They are yellow like the short bus for a reason! read more

Spirit Airlines - Airlines Near Me - Las Vegas, Nevada

There is a gate agent named Lexus that deserves all the stars. She worked hard to get me home and I was able to get an aisle seat. She was very pleasant to talk with. Everything else about the trip was miserable. Long lines, delayed take-off, screaming babies, and no outlets to charge my phone. read more

I know everyone hates on Spirit but I had a great flight from Vegas to San Diego. Purchased only 3 days in advance for $38, I skipped all of the extras. My carryon was small enough to count as their personal item (I've checked before) and I didn't pick a seat and ended up in a middle seat in row 3. For an hour flight, that's fine. Flight was on time and no issues. read more

As I sit on a practically empty plane! Spirit told me to pay an extra 30 per person on top of paying for luggage and baggage fee! Empty freaking seats and you charge 2 minors and two adults! F THIS AIRLINE! read more

Spirit Airlines - Airlines Near Me - Las Vegas, Nevada

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I have always tried to defend Spirit to a certain degree. I've always said that if you do your research about their charges and are going on a short(er) trip, Spirit Airlines can be useful. They are not going to wow you, but maybe I'd rather use the money I save on the flight to put towards spending at the actual destination. Apparently at some point in the last several months they started this terrible bag policy. We've already been trained to go to the kiosk and print out our boarding passes and tag our checked luggage. No problem. After that, we had to wait in a HUGE line that took over 30 minutes to get through. All just to "drop off" your bag. What's funny is that, when dropping off our bag at Spirit in San Diego, a very friendly agent took our bag and in less than 3 minutes had our bag on the belt, and we were headed to screening. What took 40 minutes in Vegas took roughly 3 minutes in San Diego. The problem is that you're relying on others to navigate the system on the kiosks. Some of these people took ridiculous amounts of time to "drop off" their bags using the kiosk. Being in an intense rush, this was quite maddening. The 2 ladies Spirit had out there to "help" looked and acted like they wanted to be anywhere but there. When numerous people called out that they were going to miss their flights, they just shrugged their shoulders and mumbled, "sorry". How much quicker could that have gone if you just had the employees check it in just like in San Diego?? We had to run Burnout-style as Ferris Bueller music was playing in my mind. I zig zagged through the A Gates just to BARELY (and I do mean barely) make the flight after the final boarding call was announced. An incredibly stressful morning just trying to get to our destination. We left early enough too, believe me. We had to drive through a torrential downpour (its been many, many months since we've seen that much rain at once) in the wee morning hours on top of having to wait as the traffic tunnel at the airport was down to a single lane while someone was apparently being arrested. Awesome. On a personal level, I have never called it so close to missing a flight. If anything else goes even a little differently and I get to that gate 2 minutes later, I miss that flight. This new bag policy did not do me any favors as well. It's atrocious, plain and simple. I was one of the lucky ones. About a quarter of the plane was empty. I feel like just about every flight since COVID has either been completely booked or pretty darn close to it. It was wild to see it and realize that a hefty portion of those people were behind me in that drop off line. I'm off the Spirit bandwagon now. lol I'll simply pay more to fly with someone else. I know everybody says that, but I'm on my 8th year of boycotting United with no end in sight. lol Just add Spirit to the list. 1 star. read more

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There is no communication here. You just gotta keep looking up to see that's your trip has been delayed for the 4th time. There are enough people throwing a fit already so I won't jump in. I heard they were bad.. but not this bad. I'm sure I'll use them again although this is my first time. Just because of the price. So give and take I guess. Good thing I brought a book. read more

Spirit Airlines - Airlines Near Me - Las Vegas, Nevada

Flight 187 Las Vegas to Chicago 09-18-2024 The crew was amazing! Professional and friendly. Flight went smoothly. read more

Spirit Airlines - The flight was practically empty.....more room for me! - Airlines Near Me - Las Vegas, Nevada

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The flight attendant was rude to me. So when she saw me photographing her being rude she took me off the flight. Then she hid her face and would not say her name and said I was too intoxicated to fly. I was not intoxicated. I was honest about having a drink of wine with dinner. This is an abuse of power. read more

I must of forgot to review on this airlines I've been on a lot of planes but this was the most uncomfortable set I've ever been on I actually thought maybe it was me till I talk to the person next to me I will never ever fly with these guys again read more

The first leg left an hour late from Newark due to thunderstorms but the airline staff assured me that my connection in Las Vegas was also delayed an hour and would be fine. Knowing that other passengers had to rush, I waited to deboard the plane. When I got to my gate, the staff at the counter tells me the Reno plane left 10 minutes ago!!!!! Next flight 10hrs later with a layover in San Diego!!! No food or hotel vouchers. Screw Spirit, lying to me and not a holding a plane for 10min cost me 12hours and a sleepless night. read more

Total.scam spend a few extra bucks because when you get threw paying bags , an seat bidding you paying almost delta prices just saying.. read more

Spirit Airlines - Airlines Near Me - Las Vegas, Nevada

I will never fly spirit again. I was booked on a 6 am flight out of Pittsburgh that was delayed 5 times and then canceled. I understand this happens but then I was rebooked on a evening flight that was delayed so many times that I was going to miss my connecting flight so I called and their customer service flat out sucked and refused to help me. I finally found someone that worked for Spirit at the airport and they got me on a flight out of Pittsburgh to Vegas where I had a 10 hour layover. If I would have stayed with the 2nd flight they booked me on I would not have gotten home until Tuesday and today is Saturday. I understand flights get delayed and canceled, their customer service is unacceptable. Never again. read more

My first-ever terrible travel experience was attributed by Spirit Airlines. Spirit has truely lost it's spirit of customer service and being reliable. I, unfortunately, had a connecting flight in Las Vegas (Note to self, look for direct flights the next time). This is where it went downhill.There was a huge wait on the plane due to supposedly mechanical issues but wait a minute...wasn't the same plane used for a previous flight. An 11:19pm red eye flight turned into an early bird 5:45am flight thanks to the pilot's poor judgment. To pacify the delay, we received only a $10 food voucher that was valid for a one-time use. Oooh come on! With a total of 5 updates during the night, we didn't even receive any blankets for the inconvenience. It would've been the decent thing to do. When the time finally came for departure, the same aircraft was used for our trip to ATL....hmmmm. So NO, I don't want your $50 voucher to have another bad experience. read more

First time taking this flight to and from Las Vegas - California. Very convenient, on time, clean and organized! The staffs are so nice, friendly and professional! Although they charge additional $55.00 fees for each carry-on & checked bags fees, I would take it again! So if you are a light traveler and would only travel for a day or two, you could carry small size backpack and you won't need to spend extra money to pay for your additional bag/s. Make sure check the website for the allowed size on the backpack, though.. other than that, it was a pleasant flight with them! read more

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Randy Lemay Very patient polite and understanding made sure I was comfortable during my short travel you don't find many pleasant with a warming attitude. read more

Tight seats. No accommodations, and you have to pay for everything...carry on bags and checked bags. Also if you are less than a pound over, you'll have to pay $79 extra. Nice flight attendants, but no food, drinks, or movies. read more

Spirit Airlines - Tight seats - Airlines Near Me - Las Vegas, Nevada

This was, without question, the worst travel experience I have ever encountered. During boarding, I was informed that carrying both a purse (or fanny pack) and a backpack would be considered as two separate bags, requiring consolidation into one. Having flown with Spirit numerous times previously, I was never made aware of this policy and would fly with a purse and backpack every time. It is important to note that purses typically do not fit inside backpacks, and yet several passengers were forced to pay an additional $100 simply for carrying their backpacks onboard. This was especially unjustified given that the flight was far from full, so space was not a valid concern. During boarding, I was confronted by two flight attendants who insisted I had an extra bag. When one attendant was scanning my boarding pass, I briefly took my phone back from her. At that point, the manager--who had been called over due to multiple passenger complaints--admonished me not to "snatch" items from her hand and warned that such behavior could result in removal from the flight. When I calmly clarified that I had not snatched my phone and proceeded to board, the manager followed me, challenged my response, and continued to behave in an unprofessional and aggressive manner. This conduct represents a profound failure of customer service. The manager's behavior was rude, unnecessary, and entirely unacceptable. Spirit Airlines should be deeply concerned about the manner in which their staff, especially management, are interacting with customers, as this reflects very poorly on the company. read more

Walmart with wings. The planes are primarily Airbus A320 offering 3+3 rows. Personally, the ride is a little smoother and quieter than a similar Boeing 737max. Seats are what you'd expect from a budget carrier. They were clean and looked to be in new condition although I lacked padding. The pilots are very capable providing smooth take off and landings on my 2 flights. The crew provides service/snack & drink for a fee. The clientele can have some loose cannons. Be ready for anything. Overall, acceptable for a short last minute flight at a low price. read more

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