Long term AA traveler. Paid $7000 for a round trip to Europe Business because I needed the lie down seat. My seat on the DFW - LHR trip was broken... and had only 2 positions bolt upright (uncomfortable) and lie down flat, totally flat. In order to get to lie down it took 2 guys and 10 minutes. The purser tried to make things comfortable, but I really needed my head raised to sleep, and once the seat was flat I had to crawl into the space... not a easy task at my age. OK things happen, but it turns out they knew the seat was broken before we took off.. That is not excusable. I have filed a complaint and will update this if I actually get a response. UPDATE they offered a mere 10K points... Seriously????? One last thing, I was meeting family in Europe. They changed our return flights and without notice changed theirs from Sunday to Monday. We almost missed the change as the email simply said 'reminder regarding your upcoming flight'. Not good American. UPDATE: they said sorry. read more

Well they had me sitting on a plane over 2hr while the plane suppose to depart at 7:05 am and arrive at New York at 10:05 .....well it's 9:48 am won't be using this airline anymore too much drama and not professionalsSTAY AWAY STAY AWAY fly JetBlue or delta read more

American Airlines - The plane been on the ground over an 1hr - Airlines Near Me - Miami, Florida

This airlines has hired the most unhelpful employees. If I did my job in the manner they do theirs, I would be fired! I quit using American Airlines after a trip to Vietnam and swore I would never use them again but Delta didn't have a flight where I was heading so I was left with American and once again, severely disappointed with the service and the comfort of their planes. I got to the airport 3 hrs before take off and wasn't even sure I would make my flight because it was such a CF. Maybe I have been spoiled with Delta. Delta is far superior in their willingness to help and I have always been comfortable in their planes. I am a small person, 5'3 and 115 lbs so it is RIDICULOUS for me to be uncomfortable on a plane. I'm not sure how American stays in business. I guess it's great news for Delta because they will stay #1 in the business! read more

American Airlines - Shit show at American Airlines. - Airlines Near Me - Miami, Florida

From pompano beach . Bought 4 Airplane tickets for my family for a round trip for August , Scheduled to be departing from Miami internacional airport to JFK Airport with months of anticipation . Which it was cancelled by American Airlines couple hours before departure, We were almost at the airport on an Uber for which cost us $250 dollars twice . Then rescheduled for the following day at the end of that day. Then American Airlines cancelled again!! To which my family and I choose not to reschedule for the 2nd time because our vacation was going to be cut too short . American Airlines return the money for the departing flights but didn't want to return the money for the return flights I really thought that the idea of buying a round trip ticket flight was with the purpose of making a whole reservation!! At the same time if such reservation is specifically cancelled by the airline then they should return the whole amount since it was purchased as a round trip!!! Terrible customer service. Since it was never explained to me that I had to doo all the online work for each passenger cancellation for each way separately are you kidding me!!!! All to denying me the return flights because per them the return flights could have been used!!! Really!!! We didn't even got to DEPART from Miami International Airport !!!! read more

The roommate and I flew American Airlines a couple weeks ago from San Francisco to Saint Lucia. There are no direct flights, so we had a layover for about four hours in Miami. We took a red eye, so the first leg of the flight left SFO on Saturday, September 2nd at 10:35pm and arrived in MIA on Sunday, September 3rd at 7:01am. We were in the first row of first class, so it was pretty roomy. Managed to sleep for a bit. Since it was an overnight flight, they didn't give us a meal, but we got snacks: mixed nuts, cheese and fruit, chobani yogurt with blueberries, oatmeal raisin cinnamon cookie. I started with a glass of bubbly, but I guess they ran out, so I had a jack daniels on the rocks later. In the morning, I had a baileys and coffee. Overall, the flight was okay. I'm never super impressed flying first class when going domestic. I don't think it's worth the money. But the roomie booked it, so who am I to say no? The flight to Saint Lucia was much better. It left MIA on Sunday, September 3rd at 11:02am and arrived at UVF at 2:42pm. I guess there is no first class on this route, so we got business class seats. (They were still in the front row.) These were great as they were little pods and our chairs fully reclined to create a little bed. I've never had seats like this, so I was impressed. Made taking a nap comfy. Though I did find it weird our plane didn't have individual entertainment consoles. We all just watched a movie on the same TV. On this leg, they served: mixed nuts, a deconstructed chicken salad meal with a small shrimp cocktail side, tiramisu. Luckily, they didn't run out of bubbly on this flight, so I kept drinking the sparkling wine. Overall, I didn't think flying first domestic was all that, but flying business to the caribbean was very nice. I loved those reclining seats! read more

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Customers Service has changed dramatically through the times. As long as they say hello, thanks for flying with us, and serve beverage/snack which is customary and they do this on every flight. One happy flyer here. Sometimes you get lucky before boarding as they scan your ticket. American Airlines will address you by name- this happens flying out of NYC. At least, I know you looking at the ticket and checking patrons in. Yes, with new tiers of seating. One can get squished and not much leg room if getting Basic seats. More leg room with main. If you traveling long distance, upgrade your legs and body will Thank You. Make sure you check boarding line. Sometimes the line moves fast. If you at a distance you might not be able to hear the announcements of the Zone boarding. Safe Travels. read more

AA is something else, we were roasting in our flight to Miami from San Diego. We waited to take off like 30 minutes. Within those 30 minutes it seemed like they turned off the AC. Longest most warmest flight I've been in, mind you Miami felt cool when we got off the plane. On the way back to San Diego from Miami the plane was DIRTY. Just disgusting. Seems like facilities or overall service doesn't seem to care about their jobs. Luckily the AC was ON. I do like that the seats have TV that's why AA gets a 3 star! read more

American Airlines - Trip Time! - Airlines Near Me - Miami, Florida

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Only giving 1 star because you can't give zero stars. DON'T fly American. In one round trip flight we were delayed in both directions for 8+ hours then 4+ hours. The worst part... 5 different planes had mechanical and maintenance issues. Are they not maintaining the planes? are they too old?- scary!! They completely ruined half of our vacation, we missed our dinner cruise and the entire first day of our vacation and we were so tired from being stuck in airports all night that we were all upset and exhausted the second day. Return flight was delayed 4+ hours and changed gate 4 times trying to find a plane that worked. We were boarded on one plane which had no a/c in Dallas in August. They were gonna fly us with no A/C until all the power to the plane completely went out. We had to get off plane with aid of emergency lighting. Another plane ran out of drinking water for anyone besides first class. I called Customer Service and they basically told us to pound sand - no refund, no credit, not even an apology! I asked for a future upgrade and the CS agent laughed at me. Never again! ANY other airline but not American. And I have an AA miles card... well, I'll be canceling that immediately! read more

I was trying to give two stars but as I reflect on my experience in getting back home via American Airlines the ordeal deserves one star. I got to the airport in a timely manner, 1:00pm. Check in went nicely I suppose. When it was time to board I had to walk to the plane and up steps. My carry on was heavy I'm not sure why the people who got on at the front of plane l walked up a ramp and the people who boarded from the back went up steps. I believe the ramp is easier if you're carrying bags. In any event everyone made it to Miami from St Maarten on time and safely. The gaslighting and stringing us along started in Miami on Flight 1171. After I re-loaded my luggage, get through Customs I reported to gate 45 to board at 7:30. Drum roll please. Before 7:30, I get an update plane will leave at 7:45. That is the beginning of the gaslighting and stringing along the customers. So, it was 7:30, 7:45, 8:15, 8:30, 9:15, 9:45. After giving us different times for boarding we're told to report to another gate which requires us to take the sky train to the new gate. We board after 10:00pm but the plane is not preparing for take off. In fact the only thing (persons) that take off are two people they take off the plane. We continue our waiting to depart and then we hear we have to deplane. They say only for a little while but take your carry on with you. I can go on and on with the details of this flight from purgatory. We re-board at midnight and flight 1171 takes off and lands at LaGuardia 4:20am. I was so relieved to be back in NYC but I have a bright light. Airline host Lindsay made it all the better. Thank you Sir Lindsay you got me home. So because of Sir Lindsay I changed my mind. AA gets 4 stars. read more

They only have 1 priority check in line at MIA and it has a bigger line than all the check points . It's ridiculous that they don't care about their first class customers! Staff at luggage check in was rude read more

We were supposed to depart from gate D25 but thanks to their text messaging service, we got the text notifying us that they changed the gate number. Service in the plane was nice. They sell food but light beverages are free for all. The trip to Montreal, Canada was great and short, just the way I like it!! See you next time. read more

American Airlines - Airlines Near Me - Miami, Florida

I travel nearly every month. I stay away from American as much as I can as you will experience more Delays and missed connections. It took 3 flights and 2 days to get me from Colorado to Florida with 2 of the 3 flight having delays causing a missed connection. Extra 300 in expenses as I had to spend a night in Dallas. I paid for business class and they only gave it to me on one of the flights so whatever that costs as well. Their up there with spirit as the worst airline in the US period. I would rather Delta and fly to a further away city and drive a rental car. I would have been home before they could have flown me there. read more

What a RIP OFF!! American Airlines Business Class from LAX to MIA (777-300ER), was the worst flight experience ever. The entertainment system was completely shot. I couldn't only not watch any movies or TV shows, the screen was so messed up I could not even view the safety video! Talk about a safety VIOLATION! Next time I will fly Delta, United or Southwest, save $1000 and get a plane that has a functional entertainment system. American Airlines planes are getting old and dirty with inoperative equipment. Get your act together American Airlines! AA Flight 2286 LAX-MIA 2-3-22 Seat: 10J read more

American Airlines - Inoperative video monitor. - Airlines Near Me - Miami, Florida

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Delays on every single flight, 4 planes and they were all delayed. Hot, in FL and Barbados barely any AC. What happened to the prestigious reputation? Such a shame what has become of AA and other airlines. Discouraging traveling abroad. Avoid MIA! read more

I have never had a worse experience dealing with American Airlines then I did here at the Miami airport. This "supervisor" was beyond rude to myself and my mother. She refused to check our bags because they were 50.2lbs. I presented an identification card that allows me to check my bags for free and does not require me to meet the weight limit. This woman yelled at my mother and I and literally refused to help us. Her and the woman Gladys that were not helping us just walked away and left us standing with both suitcases on the scale and told me I could call customer service if I had a problem. I said you can't just refuse to check our bags and her verbatim response was "oh you don't know how we do it here in Miami." You're right ma'am, I don't. I've never dealt with such disrespect. read more

American Airlines - Airlines Near Me - Miami, Florida

I was so impressed with this lounge. I wish I had access to it ALL THE TIME. I have not been inside an AA lounge in several years so being able to visit the Flagship Lounge at MIA was a big deal. On arrival you are greeted by the AAngels and then directed to the elevator to go in. Once in, you are welcome to a luxurious space which is pure heaven for travelers wanted to chill before their flights. Plenty of chef meals available, including a REALLY WELL stocked open bar. Greedy they are not. Enjoy!! Seating area is generous and many available. Overall, a superb visit. Cant wait to return in the future when traveling on a 3 class long haul. It is absolutely worth the visit! read more

My plane from Charleston to Miami was small one. One row in one side (one seat) other row had 2 seats. The plane was legitimately falling apart. Seats needed to be reupholstered and pictured is the bathroom which I quite honestly thought walls would bust open out of no where. I am disappointed in American Airlines with all the money the corporation has that they don't invest in these smaller jets flown. My ticket was the same price as other larger planes and yet this is what it looked like/ no WiFi or any modern day features. On top of it- I fly AA regularly for work and it's legimtiatley impossible to obtain any true status. Please value your customers AA. read more

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It's been nearly 7 years since I last reviewed AA at Miami International, so I figured it was time for an update. I've flown with AA a handful of times since my last review, and all experiences for the most part have been good ones. I still think the Skytrain in AA's D gates area at MIA is a waste of time (by the time you take escalators up 2 storeys with a landing in between and wait for the tram to arrive, then take the escalators back down 2 storeys with a landing in between on the other side, it can be just as fast to simply walk toward your gate), but I can say the D gates are well appointed with some decent and unique restaurant options. That said, the D gates are definitely spread out, causing one to walk upwards of a mile depending on which TSA security checkpoint you use vs. the location of your gate. On my most recent flight with AA, I was going non-stop to Las Vegas, then non-stop back from Vegas about 5 days later. The flights each way were 5 hours long, yet there was NO entertainment at all to be had. No TV or entertainment center in the back of every seat like many other airlines offer on long-haul flights (including on flights shorter in duration than this one), no music system, not even any screens dropping down from the ceiling offering a movie or entertainment. In short, plan to sleep or bring your own movies or reading material. Aside from the lack of anything whatsoever to occupy ones' time for 5 hours (when again, other airlines offer entertainment systems in the back of every seat), both planes were in "like new" condition inside, attendants were friendly, and both flights took off and arrived as scheduled. In short, I'm glad to see that American has come a long way in just a few years and I've had less problems with delays, and most recent flights have been A-OK as 3 stars on Yelp denotes. Now if they'd just go a bit farther and offer the same in-flight entertainment as other major airlines, I'd consider giving them a 4th star. read more

Never fly American Airlines!!! The absolute worse airline I have ever dealt with!!! I'm now stuck in Miami without my bag because they forced everyone to check carry on bags at the last minute and multiple people guaranteed me I would have it in Miami when I made it very clear I was here until tomorrow....absolutely nobody with American will help and have told me I'm SOL!! this is a pic of the "supervisor" on her cell phone as I'm trying to explain the situation and get some help. #AmericanAirlines #WorseAirlineEver #WorthlessCustomerService #MIA #ShittyAirline read more

American Airlines - Airlines Near Me - Miami, Florida

None of the complicated boarding and deplaning aid in creating a safe and healthy experience. #2 On an international flight, no ear buds. The dedicated area in MIA (outgoing) is like a sardine can. Figure out a way to manage it. It's bound to be a superspreader! read more

American Airlines has rats. I found one in my seat back pocket. I do not recommend. 0 stars.

Nothing major to report here as everything flowed smoothly for our flight from MIA to MSY, except for the worst turbulence I've ever experienced in my life. It wasn't violent where folks got thrown in the air but the plane sure shook pretty good. Whew! The plane was an older-feeling 737 with nothing special inside. No power outlets and communal movie screens playing reruns of some prime time show. A friendly flight attendant in first class, a rarity these days IMO, took good care of us. Drinks, snacks and a small meal were served. read more

Here we go again! I said I would never fly with American Airlines again. However, they are the only airlines with the hours I needed to fly out and back. Our flight was suppose to leave at 9:03 PM. It is now 10:21 PM. They are telling us that they over filled the tanks with gas and they tried draining it. The valves didn't like it and now they have to drain the entire plane and refuel again. They say another "30" minutes just like they said that an hour ago. What are you guys doing American Airlines? Get your shit together! Also want to let you know that if American Airlines tried to offer me $25 as a token of their apology for delaying my original flight to the next morning, not having half my luggage until the next day, and stuck on the run way for hour with no air conditioning on my last flight. I'm sorry let me take that back. They called me and offered me another $25! What a joke. That was the biggest insult ever! Just received an update. I knew it was too good to be true! Our new departure time is 11:25 PM from original time of 9:03 PM. Update number 2. They say per DOT regulations they have to let us off the plane until the maintenance issue is resolved. 30 seconds or less later. They tell us that they were told if we de board the plane that we would not be allowed back on. We would have to rebook our flight! What the fuck is going on! Non one knows what the fuck they are talking about! Pardon my language but this is ridiculous! read more

Where do I even begin? My recent flight from Miami to LAX was the worst experience I ever had while flying. To start our flight was supposed to leave from MIA at 7:00pm on May 8th. There was an hour delay due to removing an unruly passenger from the plane. This was in no way American Airlines' fault, but this is just the start of a truly awful experience.  We were finally in the air and on our way to LAX. Our plane then had to make an emergency landing in Dallas Fort Worth due to a decrease in cabin pressure. This was also not American Airlines' fault, as I am glad they were cautious and landed the plane. We were told upon arriving in DFW that an identical plane was ready for us a couple of gates down. Each passenger was to keep their same seat assignment and would board within an hour or so. This is where everything fell apart.  After waiting an hour, we received a message on the loudspeaker from the front desk stating that it would be 20 additional minutes due to new pilots being on their way. About an hour later, we received a new message stating that the take-off time was postponed again due to the flight attendants from our first flight deciding not to carry on with the trip. This infuriated all of us. Later we found out, that under their contract if there is a maintenance issue, they do not have to complete the trip. Instead, they can voluntarily continue with the next leg of the trip. This resulted in stranding all passengers, service animals, small children/babies in DFW overnight.  The next announcement stated that our plane would be sure leaving at 6:00am from DFW. We waited for an hour to speak with someone at the front desk. The lady we spoke with was confused with the situation, so we had to explain to her what was going on. This only added insult to injury. She should have been informed by her coworkers on the current situation. Instead, we had to explain to her why we were in DFW in the middle of the night with no way to get home.  This same lady did not really care about our situation. Instead we got blank looks when asking what could be done for us. They eventually offer meal plan and hotel vouchers. However, the closest hotel was 20 minutes away and transportation would not be provided. American Airlines also stated that they would not reimburse us for our Uber ride to/from the airport. Because we needed to be back within 3 hours there was no point in staying in a hotel. As a result, my wife and I slept in the airport with many others. The worst part of this was seeing an elderly women bundled up to sleep on a chair near us.  American Airlines did offer a $12 meal voucher. The only food option available in the early morning was a 7-11. We ended up trying to purchase some food but the lady at the cash register said they do not take the meal plan vouchers. So after all of the inconvenience and hassle, the only benefit we received (meal voucher) couldn't be used.   The next morning we arrived at the gate to finally board. Upon entering the gate I accidentally had my mask below my face (forgetting due to lack of sleep). One of the ladies at the front counter kindly asked that I pull the mask up, which I did immediately with no issue. The lady next to her then proceeded to hand me another mask. I politely told her that I already have a mask on my face and do not need another one. She then proceeded to force the mask into my hand telling me to take it. I told her again that I do not need it as I was wearing a mask already. She then forced it into my hand and said "here". My wife and I asked the polite lady why she gave me another mask. Her response, "I have no idea why she did that." This added to our already terrible experience was the cherry on top.  We finally sat down on the plane and asked a flight attendant for the name of the lady at the front counter. We explained what she looked like, but the response we received was "I cannot tell you her name." I asked a couple more times in which she said she would refuse to give us her name. Instead, her excuse was that the lady who tried to hand me the second mask was 'from another country" so she 'didn't know better'. I'm sorry, but what kind of excuse is that? We were told the night before that the plane would for sure to be leaving at 6:00am. However, we had to wait another hour because the captain had not arrived yet. Our plane ended up leaving at 7:00am and arriving in LAX at 8:30am (should have landed at 9:00pm the night before).  This whole experience was unprofessional, upsetting, and miserable. It seemed like AA was trying their best to upset us with every opportunity they had. My wife and I will never be flying American again and will make sure to let everyone know about this terrible experience. read more

I have to honestly say, in all my traveling, November 2018 with AA was my worst flight experience ever. Returning from Miami after Thanksgiving, I boarded my AA flight, we backed away from the gateway and stopped. The navigation system shut down. We waited on the plane for two hours while maintenance tried twice to fix the issue. Miami was 88 degrees with 80% humidity that day. The plane was getting very warm and the flight crew was denied giving the passengers any water. Finally we had to move to another gate two terminals away and the entire plane was emptied. Now we sat for two hours waiting to hear what was going on. During this time I call AA to get different arrangements- I didn't need to go to Phoenix, I needed Reno. No help. I went to the customer service counter and ask for a reroute. No help. Finally four plus hours later we were told to move from terminal C to E to board a new plane. That was a hurried hike !! All of this caused me to miss the connecting flight. A fully loaded plane lands in Phoenix after 10 pm. Half have missed their connections. So all these people go to the customer service counter where they have only two people to process us- REALLY? Waiting in line for 30 minutes I receive a hotel voucher and a $12 food voucher to be used in the airport. Ok, but nothing is open that late at night to use it. So no dinner. I go to baggage claim to get my one bag, waited 30 minutes no bag. Then that customer service agent told they will NOT give me my bag. Or I could wait two hours while they tried to look for it. SERIOUSLY ???!! (See Sleep Inn review for hotel issues that night) Next morning at 6 am I return to finally board to go home, on plane that is almost empty. And they seat the few passengers next to each other. We couldn't be spread out a little? After all this - missed a half day of work and they couldn't bother to give any additional mileage points. Last airline I'll pick in the future read more

Love flying this airline. They are efficient, helpful and usually on time. I have used them for most of my travels both national and international. Most of the gate agents are quick to offer a smile and and an empathetic ear. I have witnessed them trying what seemed like the impossible to get passengers on flights and planes off the ground! There are those few times that flights get oversold and passengers are left behind. Sad and upsetting. The rage is strong! Sometimes it creates a domino effect when you have connecting flights, a meeting you must attend or a funeral that can't be missed. It is hard to choose the perfect airline but I will continue to choose this one first. read more

American Airlines - Photo from plane at gate... surprise my here just waiting and waiting... - Airlines Near Me - Miami, Florida

I had the most horrible experience trying return home to Orlando from Kingston. Flight AA177 was about to take off after being delayed for an hour, but was turned around for what we were told was mechanical issues. We sat in the plane for about an hour, then was deplaned. The flight was initially rescheduled to depart at 1pm, then changed to 3pm, then to 6pm within a 30min time period. The line to get to an agent was ridiculous. I tried to call and do as much as I could via the app, but could not get the answers for what would be my plan. Eventually when a 2:51pm flight was about to board, I was called to the front of the desk while waiting in line and on phone trying to get to an agent. At that point after waiting with all the people called to the desk we were rebooked on this particular flight. This delay significantly inconvenienced my personal affairs. In addition, once I got into Miami, it was equally as chaotic. I tried to check in, but got a receipt that said I was standby. There was nobody available at the desk to assist bc the flight gate was also changed. That created even more anxiety after being in airports for over 10hrs by that time. Then, similar to what happened in Kingston, right at boarding time I was assigned a seat. I arrived in Orlando after about 13hours in the airport The processes are broken. Customers should never have to go through these things. read more

Had a flight from Cancun to Miami, good for the most part. Almost had to make an emergency landing, luckily not. As I was walking to baggage claim after passport control I found that my bag was open and destroyed with the strap completely detached and broken. Overall I am very disappointed with this, probably wont be flying this airline again. read more

I thought spirit was a poor performer but there at least you know your getting what you pay for. American Airlines I thought was a good airline until they stuck me at the Miami airport for 2 days with the poorest customer service I have ever experienced in my life. I missed some very important meeting which cost my company some large accounts and all American Airlines could Say was "sorry it happens" it's the weather . Made my flying experience and vacation wonderful Thanks! read more

It's not worth it to be super early here, all the time you save being early from your hotel or dropping off your car will be gobbled up by delays! American Airlines for some reason has had a lot of snafus here especially with our connecting flights. This is the only airport with AA that we've been so delayed due to mechanical issues that they had to put us up in a hotel overnight. This isn't a standalone occurrence either. There have been numerous times that my flight has been delayed by hours upon hours due to mechanical issues. They also change gates here sometimes with very little notice. On one flight from Miami up to Newark, we didn't even hear the announcement that the gate had changed, just that it was the final boarding call....seriously?! Also if you are traveling with the fur-babies, check-in with the gate attendant as soon as you land. Even though you went through the entire process of paying for your pet and presenting documents etc. at your departing destination, you still get the third degree for them here before you board. On the positive side, the terminal is really nice, and super pet friendly with awesome shops and restaurants to pass the time. However, when you are on vacation, these irritations amplify themselves by 10. read more

Definitely nicer and less crowded than the regular AA Lounge, Admirals Club. They have buffet hot meals and top shelf liquor/wines that are self serve. Try and have some restraints so they allow you on your flight. Sloppy drunk is not a good look. Free entrance if you're flying business class AND international. FYI, they don't consider flying to Canada an "international flight". I know, ridiculous! I'm pretty sure you can buy in here if you're not a member or flying business class internationally but expect close to $100 for a day pass. It's worth it if you have a long layover and a big drinker! Bottomless Patron and Goose will quickly get your money's worth not to mention the hot food that's pretty good. Have a nice flight! read more

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TERRIBLE AIRLINE!!! I've "tried" flying with these people twice and each time I have been bumped from a flight without any notice, gates and time changes for departure, RUDE staff, rolling their eyes, irritated they're at work. Nothing but awful service. Pay extra to fly someone else bc this is not worth your stress!!! read more

Absolutely awful! They were so rude to me and my wife! They told her to go ahead without me! All because I had a cup with ice and they said "you can't bring that on the plane" I said ok do you have a garbage? And they said no, you need to get off the line and throw it out. I said ok and they told my wife to go ahead and get on the plane. "We don't let people wait for people". Really? You want to separate a husband and wife? And today I got an email to check into my flight. I tried it like 7 times and it said I need to check in at the airport. No more flights on American! Bye bye! read more

Once again I give them a chance and again I feel like a second class citizen. So check this out. If you fly business or first class on American order your food online or you will be penalized. Remember the day when the airline marshals, ( stewardess lol ), would come to your seat and ask you which food choice you would like. Well that's no more on American. It was funny because I literally watched them serve all the other folks around us. So when he came to me he said and I quote, we have one choice left. Would you like it ? I said why did you serve everyone before me. He said they chose there meals online. I said, why is there only one choice left then. You knew what everyone else wanted. Why couldn't I gave the hot food instead of the ham and olives I was served. He said because you didn't order online. I said that makes no sense. Am I being punished. And he said, before you next flight order online. Here's my beef. Nobody told us and nobody prompted us with a notice that said, order your food online or you'll get the cold plate. Not even on the website. Another way to be cheap. No lasagna for those travelers. They didn't order online. Whatever. Choose Delta. There the best. read more

My Daughter was returning from Puerto Rico, students were on the plane for 2 hours to find out the plane was delayed till the morning. Had to sleep in the airport was only given a dinky pillow and a thing blanket. My daughter got sick from lack of sleep.. The money you pay for tickets there should be a better way to handle these situations, Like Cots or something off the filthy floor. AA should hold their heads down , poor way to run a business!!! read more

If only I could give negative stars it is currently 1113 pm and my flight should have left at 740 pm. As I'm sitting on the plane I'm being advised that a cargo door is open and take off won't be until 1215 am. I'm sorry but this is piss poor. Why would you have passengers sit on a plane that's not prepared. Btw this is the 2nd plane because the first one broke down. I am so darn frustrated right now. If I can help it...this will be my last time on American. read more

American Airlines - 6th notification of flight changes - Airlines Near Me - Miami, Florida

Not my favorite airline but it's ok. The bathrooms are clean And the restaurant options are great. The employees 1 out 5 are about a 3. Not the friendliest. read more

This is the worst airline. I have been waiting in the airport for over 5 hours we have changed gates from D11 to D48. Really? So finally we boarded the the plane at 5:48 we sit in the plane for about 30 minutes and the flight attendant announces that they do not have any pilots to fly the plane!! Really?? The flight attendant was extremely nice and understanding but American Airlines sucks!! That company has no regard for there customers. After an hour we had to deplane because there wasn't any one to fly the plane.. It's now 8:09 and I have been at the airport since 1:30. I'm hoping they eventually find some competent pilots to fly to Boston tonight.. I missed half of the day in Boston and missed dinner with my step daughter. I really hope this company goes bankrupt and all of there COE''S of the company lose quite a bit of their money and investments. Oh and the planes always smell like urine. Thh he ey just move the flight to 9:15.. Jerks read more

American Airlines - The disgusting plane! - Airlines Near Me - Miami, Florida

The amazing lady at the baggage counter is the only reason they deserve one star. Twice times I tried to ask a question before baggage check... all anyone would do was interrupt me to yell "Where are you goin?"-which is completely irrelevant. After attempting to ask the question multiple times to the lady at the few ticket/baggage kiosks that were actually working- I snapped DFW at her same volume and she got pissy with me. The lines were a confusing maze with no signage. All flights were overbooked so they left many lingering in too few security lines to handle the number of people they fly in and out. We finally just went through to the gates (thankfully we're TSA PreCheckED). No one at the gates would help.... I was in line at one as it came my turn he looked at me, smirked and left. OMG. Asked another desk and they are sending everyone to stand in a crazy long line that isn't moving to fix flight changes that caused delays. As we are standing here in the line from hell they just literally made a last call.... AFTER they shut the door and a woman was running up from yet ANOTHER DELAYED flight. No other industry could treat people like this and get away with it. No decency or humanity... I now understand why they say MIAMI IS THE WORST AND RUDEST AIRPORT in the USA. read more

American Airlines - One person at a LONG desk of help stations for this unmoving line of people trying to fix the problems THEY have caused. - Airlines Near Me - Miami, Florida

The American Airlines Flagship Lounge at Miami International Airport is typically accessable only to domestic first-class passengers on three class service flights or International first-class passengers. I've only been to this lounge once before when I flew a transcontinental flight In First Class. Recently, because the other Admirals clubs at Miami airport are under renovation, I was able to enter this Lounge even though I was only flying transcontinental economy class and I'm a Admiral's Club member. It was just as good as I remembered it from the past. There were several cold salads to choose from, some cold entrees like sandwiches and hot things like soups and hot finger foods. Of course the best part is the huge self-serve open bar. No Fountain drinks but actual cans and bottles of soft drinks and beers and premium Liquors all open self serve. Extremely impressive for a domestic lounge. See my pictures! read more

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